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Application Support Resume

PROFESSIONAL SUMMARY:

  • 8 years of experience in Oracle Applications in Various roles like Supply Chain Management and Software Development Life cycle implementation with requirements gathering, analysis and implementation and functional testing.
  • Specialized resource in Oracle Distribution Suite includes Inventory, Purchasing, Order Management and iProcurement.
  • Experienced with Cloud Supply Chain Management (Procurement and Order Management).
  • Good understanding in cross functional design with SCM/FIN modules which includes (OM, PO, INV, iProcurement, GL, AP, AR)
  • Involved in Full Life Cycle Implementations /Upgrades, Production Support Projects in Oracle eBusiness Suite (EBS) in R12.
  • Involved in the Case Study, Client Presentation/Workshop with multiple platinum partners and their end clients. Presented the new features of R12 to the end client
  • Extensive experience in Fit/Gap Analysis, Design, Implementation, Testing and Production Support of Oracle Applications.
  • Have done Business Requirement Gap Analysis, Assessment and upgrade/implementation on R12
  • Experience in implementing and testing of Order - to-Cash (O2C), Procure-to-Pay (P2P) business process.
  • Multiple projects implemented in Manufacturing Sector and Retail Industry.
  • Experience in on Supply Chain tracks and Preparing Student Guides and Desktop Manuals. Product demonstration and user skills using Oracle User Productivity Kit (UPK)
  • Experience in Application Design, Functional Design/Specification for Customization/Interfaces, Test Script Generation, Integration Testing, Super users and End Users.
  • Experience in Upgrade and Conversion/Migration of data from legacy systems to Oracle Systems (Example: Inventory on-hand conversions, Master Items conversion, Open PO, SO)
  • Well experienced in Multi-Org, Multi-Operating Units, Multi-Currency in Global Oracle Applications environment
  • Experienced with Custom interfaces between multiple systems.
  • Well experienced in Multi-Org, Multi-Operating Units, Multi-Currency, Projects Intercompany/Internal billing in Global Oracle Applications environment
  • Performed multiple CRPs, SIT and UAT for various clients. Issue/Defect resolution etc..
  • Merging and Roll out of different OU/Organizations into Single instance
  • Excellent Documentation Skills (i.e. BP080, BR100, MD050, MC50, CV010, CV040, CV070, MD60,…)
  • Excellent troubleshooting skills coupled with good technical knowledge. Conversant with SQL using TOAD and cloud explorer.
  • Have experience in Post Production Support with many clients on different project releases
  • Experience in Preparation of Proposals in response to clients RFQs.
  • Excellent Communication, Analytical, Interpersonal and Presentation skills
  • Excellent troubleshooting skills coupled with good technical knowledge. Conversant with SQL using TOAD
  • Received good feedback from multiple clients on giving best recommendations and suggesting best practices. Mentoring the client on how Oracle Apps product can be utilized according to their business needs. Involved in major decisions on product/module selection, Upgrade/Reimplementation recommendations.

KEY SKILLS:

Expertise Level: EBS - R12, 11i, Cloud SCM, Order Management (OM), Inventory (INV), Purchasing, iProcurement, iSupplier

Intermediate Level: General Ledger(GL), Account Payables(AP), Account Receivables(AR)Sub Ledger Accounting (SLA), TOAD, SQL Developer.

PROFESSIONAL EXPERIENCE:

Confidential

Application Support

Responsibilities:

  • Troubleshooting the production issues on various applications (Purchasing, Inventory, Order Management, and iProcurement
  • Set up regular weekly/ biweekly / daily meetings with business to discuss on the status of open items and plan the work for the team based on the priorities.
  • Working with Development team to build the functionality for the new requirements and testing in DEV / QA instances before migrating it to UAT and PROD instances.
  • Extensively worked on preparing test scenarios, test scripts on different applications to help the users for better understanding the application
  • Troubleshooting and fixing the issues on Oracle Distribution Modules
  • Extensively Worked On Period End Activities
  • Troubleshooting and fixing the issues in Order management Application, Backordering, Return Material Authorization issues.
  • Extensively worked on troubleshooting, fixing the issues on Internal requisition, Approved Supplier list, Request in Oracle Purchasing
  • Troubleshooting and fixing the PO Approval issues, Stuck Purchase Orders from the Workflow utilizing the standard scripts from Oracle
  • Creating the material documents on various applications in Oracle
  • Creating Inter-org transfer setups for Inventory application in Oracle R12
  • Troubleshooting the order management, invoices, intercompany, etc. issues using SQL statements in Oracle the super users by giving demonstrations on various process flows in oracle applications and helping them to understand the process in a better way
  • Preparing business requirement, functional design documents and working with the development team to build the custom reports in various applications in Oracle, testing the report and migrating it to the other instances
  • Extensively worked with Oracle on SRs to fix the issues in Oracle Supply chain management, Financials, Manufacturing areas.

Confidential

Application Support

Responsibilities:

  • Troubleshooting the production issues on various applications (Purchasing, Inventory, Order Management, and iProcurement.
  • Set up regular weekly/ biweekly / daily meetings with business to discuss on the status of open items and plan the work for the team based on the priorities.
  • Working with Development team to build the functionality for the new requirements and testing in DEV / QA instances before migrating it to UAT and PROD instances.
  • Extensively worked on preparing test scenarios, test scripts on different applications to help the users for better understanding the application
  • Extensively Worked On Period End Activities
  • Understanding / Reproducing / Analyzing / Troubleshooting / resolving functional issues and helping development team to resolve technical issues.
  • Preparing business requirement, functional design documents to develop the custom reports in various applications in Oracle.
  • Testing the new functionality, identifying and resolving the issues in Distribution Modules.
  • Providing the Test Scripts, Test Scenarios to the Business to test the business process in Oracle.
  • Setup meetings with the other stake holders as and when needed to resolve the data integration issues.
  • Extensively worked with Oracle on SRs to fix the issues in Oracle Supply Chain Management.

Confidential

Application Support

Responsibilities:

  • Carried the functional tasks in Oracle SCM (PO,INV,OM),Manufacturing(BOM,WIP) and Financial(AP,AR,GL) modules during all stages of upgrade.
  • Played a Key Role in working with Oracle support and development to identify and resolve issues.
  • Reviewed and participated in time to time discussion on existing and proposed business flows, along with documentation.
  • Upgrade Assessment of current business process in R11 (Inventory, Purchasing & Order management).
  • Impact analysis in current business process due upgrade changes/enhancements.
  • Business process mapping with all standard and customized modules.
  • Design test scripts of all sub-process identified in assessment phase.
  • Unit testing execution for each business process.
  • Assisting in developing and testing software applications.
  • Provided & Conducted Practice & Additional Business Requirements sessions.
  • Supported production environments and users on a daily basis by responding to emergency requests.
  • Resolving issues by working with Oracle Support through SR’s.
  • Analyzing user needs, conferring with users to improve procedures and identifying and solving issues.
  • Post go-live support.

Confidential

Application Support

Responsibilities:

  • Design & Implementation of Order to Cash (O2C) flow for the New Organization Structure for Lease Process with Business presentations
  • Preparation of Business-Process flows into Oracle-Process Flows
  • Define Separate Flows for Return Material Authorization and Penalty to be levied to the Dealer in specific cases as per the Business Requirement
  • Key Setups, Development and End to End testing to map the O2C process cycles in Oracle ERP as per business requirement for Leasing
  • Creation of New Accounts and Mapping of the same to ensure correct Accounting Entries in new end-to-end process and to capture changes in Confidential existing process
  • Customization of Financial Statement Generator Reports to capture the exact Lease Costs
  • Preparation of test scripts/cases and conducting User Acceptance Testing.
  • Detailed Technical and Functional Documentation of the Process Implemented; Preparation of setup and troubleshooting documents and User manuals.

Confidential

Application Support

Responsibilities:

  • Design & Implementation of Warehouse Consolidation for all North America Warehouse
  • Disabling the existing Warehouses and enabling new Warehouse in different Operating Unit for all Order Management Transaction
  • Defining Intercompany Flows for shipments between Operating Units
  • Preparation of test scripts/cases and conducting User Acceptance Testing.
  • Detailed Technical and Functional Documentation of the Process Implemented; Preparation of setup and troubleshooting documents and User manuals.

Confidential

Application Support

Responsibilities:

  • Design & Implementation of Order to Cash (O2C) flow for the new Donation Order Types created to track CSR activities of SunPower.
  • Preparation of Business-Process flows into Oracle-Process Flows.
  • Setup Receivable Transaction Types and OM Transaction Types.
  • Defining the Document Sequence and Assigning the Sequence to the Transaction Types.
  • Define Separate Flows for Return Material Authorization
  • Key Setups, Development and End to End testing to map the O2C process cycles in Oracle ERP
  • Creation of New Accounts and Mapping of the same to ensure correct Accounting Entries in new end-to-end process and to capture changes in Confidential existing process
  • Preparation of test scripts/cases and conducting User Acceptance Testing.
  • Detailed Functional Documentation of the Process Implemented; Preparation of setup and troubleshooting documents and User manuals.

Confidential

Application Support

Responsibilities:

  • Gathering Business Requirements from business users and preparing Business Requirement, Functional Design, BR100, Test Scripts, Test Scenarios documents.
  • Set up regular weekly/ biweekly / daily meetings with business to discuss on the status of open items and plan the work for the team based on the priorities.
  • Working with Development team to build the functionality for the new requirements and testing in DEV / QA instances before migrating it to UAT and PROD instances.
  • Understanding / Reproducing / Analyzing / Troubleshooting / resolving functional issues and helping development team to resolve technical issues.
  • Preparing business requirement, functional design documents to develop the custom reports in various applications in Oracle.
  • Testing the new functionality, identifying and resolving the issues in Purchasing & iProcurement.
  • Providing the Test Scripts, Test Scenarios to the Business to test the business process in Oracle.
  • Setup meetings with the other stake holders as and when needed to resolve the data integration issues.
  • Upgrade Assessment of current business process in R11 (Inventory, Purchasing & iProcurement).
  • Impact analysis in current business process due upgrade changes/enhancements.
  • Business process mapping with all standard and customized modules.
  • Design test scripts of all sub-process identified in assessment phase.
  • Unit testing execution for each business process.
  • Provided & Conducted Practice & Additional Business Requirements sessions.
  • Supported production environments on a daily basis by responding to emergency requests.
  • Extensively worked on troubleshooting, fixing the issues on Internal requisition, Approved Supplier list, Request for Quotes in Oracle Purchasing.
  • Creating the material documents on various applications in Oracle the super users by giving demonstrations on various process flows in oracle applications and helping them to understand the process in a better way.
  • Extensively worked with Oracle on SRs (Service Request) to fix the issues in Oracle Supply chain management.

Confidential

Application Support

Responsibilities:

  • Gathering Business Requirements from business users and preparing Business Requirement, Functional Design, BR100, Test Scripts, Test Scenarios documents.
  • Working with Development team to build the functionality for the new requirements and testing in DEV / QA instances before migrating it to UAT and PROD instances.
  • Preparing business requirement, functional design documents to develop the custom reports in various applications in Oracle.
  • Testing the new functionality, identifying and resolving the issues in Purchasing & iProcurement.
  • Providing the Test Scripts, Test Scenarios to the Business to test the business process in Oracle.
  • Trained the super users by providing documents using VISIO flow diagrams for better understanding
  • Creating the material documents on various applications in Oracle. the super users by giving demonstrations on various process flows in oracle applications and helping them to understand the process in a better way.
  • Extensively worked with Oracle on SRs (Service Request) to fix the issues in Oracle Supply chain management.
  • Analyzing user needs, conferring with users to improve procedures and identifying and solving issues.
  • Post go-live support

Confidential

Application Support

Responsibilities:

  • Owning all the problem/incident tickets, Service Requests, distributing work among the team for each of the above customers and setting up meetings with business to prioritize the tickets, plan for build patch deliverables and lead the support operations to provide a 100% on SLA support to all the customers.
  • Set up regular weekly/ biweekly / daily meetings with business to discuss on the status of open items and plan the work for the team based on the priorities.
  • On operational point, collect the data and work on the dashboard, status reports and work load division report and distribute the same to top management.
  • Role also combines the analysis and giving resolution to the business for any critical or priority incidents or problems reported as part of Application Maintenance activities.
  • Setup meetings with the other stake holders as and when needed to resolve the data integration issues.
  • Upgrade Assessment of current business process in R11 (Inventory, Purchasing & Order management).
  • Impact analysis in current business process due upgrade changes/enhancements.
  • Business process mapping with all standard and customized modules.
  • Design test scripts of all sub-process identified in assessment phase.
  • Unit testing execution for each business process.
  • Assisting in developing and testing software applications.
  • Provided & Conducted Practice & Additional Business Requirements sessions.
  • Supported production environments and users on a daily basis by responding to emergency requests.
  • Resolving issues by working with Oracle Support through SR’s.
  • Analyzing user needs, conferring with users to improve procedures and identifying and solving issues.
  • Post go-live support.

Confidential

Application Support

Responsibilities:

  • Upgrade Assessment of current business process in R11 (Inventory, Purchasing & Order management).
  • Impact analysis in current business process due upgrade changes/enhancements.
  • Business process mapping with all standard and customized modules.
  • Set up regular weekly/ biweekly / daily meetings with business to discuss on the status of open items and plan the work for the team based on the priorities.
  • Setup meetings with the other stake holders as and when needed to resolve the data integration issues.
  • Owning all the problem/incident tickets, Service Requests, distributing work among the team for each of the above customers and setting up meetings with business to prioritize the tickets, plan for build patch deliverables and lead the support operations to provide a 100% on SLA support to all the customers.
  • Design test scripts of all sub-process identified in assessment phase.
  • Unit testing execution for each business process.
  • Analyze and test integration with 3rd Parties and legacy systems.
  • Full CRP1, CRP2 testing cycles, with issue trackers and SME’s sign of.
  • Full UAT testing Cycles, with issue trackers and SME’s sign of.
  • Assisting in developing and testing software applications.
  • Provided & Conducted Practice & Additional Business Requirements sessions.
  • Supported production environments and users on a daily basis by responding to emergency requests.
  • Analyzing user needs, conferring with users to improve procedures and identifying and solving problems.
  • Post go-live support

Confidential

Stores Incharge

Responsibilities:

  • To keep proper manual inventory records.
  • To updated daily stock transactions (e.g. Material inspection Reports Material issue to production, Vendor For Job-works)
  • Deal with Local vendor according production plan.
  • Local purchase (for Misc. Factory Items)
  • Generate weekly requirement for purchase department.
  • Maintaining all process of Raw material Store.
  • Finished Goods Store (dispatch material as per sale plan or instruction given by Sale.
  • Department, arrange vehicle from local transport union)
  • Handle overall stores activities at Plant
  • In charge for issue, receipts, documentation, warehousing, inventory, stocking and making computerized entries for the related items. Maintain inward and outward on daily basis.
  • Take stock on monthly basis and reconcile the same. Inform the office about new stock.
  • Placing indents on Supplies/Purchase Department for timely availability of material.
  • Physical management and proper upkeep of stock materials stores.
  • Conduct periodic cyclic checks and stock reconciliation.
  • Ensure proper documentation and process discipline among team.
  • Generate daily-monthly stock reports as requested by the management
  • Plan for upcoming goods, preventive measures and stock control Keep track of physical stock and tally with computer records.
  • Receive materials take care of demurrage’s, in transit damages and taking preventive measures for the safety of stocked goods

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