SUMMARY:

• Good knowledge of Siebel application architecture
• Experience in Customizing Siebel Applications at UI/BO/DO layers. i.e. Screen, Views, Business object, Intrgation Object, Business Component, Integration Component, Applets, Tables, Columns, Link, Join, Picklist, MVG, Pick Applet
• Experience in Siebel Configuration, Scripting, Workflows, Open UI, BIP Reports & Proposals.
• Eperience in Siebel Integration with Webservices.
• Good experience in testing (Unit Testing, System Integration Testing, Functional Testing, Application Performance Testing & Regression Testing)
• Experience in Defect Reporting tools - Bugzilla, Share Point & HP QC
• Team handling and status reporting to management
• Worked on BMC Remedy tool for Incident, Change & Request management
• Quick learner & ability to meet strict deadlines
• Experience in working with a diverse community (IT Professionals, Business Users & End Users)

TECHNICAL SKILLS:

CRM Products: Siebel 8.1.1.7 (HTIM), Siebel 8.1.1.11 (HTIM), Siebel 8.1.1.14(Financial Services), Siebel IP16(Financial Services)

Database: Oracle 10g, Oracle 11g,DB2

Database Utilities: SQL * PLUS, Oracle SQL Developer, HPQC, AQT

Platforms: MS XP, MS Windows 7

Scripting Languages: e-Script, Java Script, HTML

Programming Languages: Java 6 SE

Version Tool: Tortoise, Sharepoint

PROFESSIONAL EXPERIENCE:

Application Development Senior Analyst

Confidential

Technical Environment: Siebel 8.1.1.7, Back-end, Oracle 11g

Responsibilities:

• Involved in supporting the Siebel Application both functionally & technically
• Monitoring & resolving Incidents/Requests raised by users.
• Resolving critical issues which could impact the business & end users
• Troubleshooting the defects and performance issues raised by customers/end users
• Havings meetings with clients and users on requirement gathering
• Design and development of the new requirements and issues identified
• Testing the changes developed by peers

Confidential

Technical Environment: Siebel IP16, Back-end, DB2

Responsibilities:

• Regular meetings with client to discuss potential issues that might come after upgrade
• Leading a team of 5 members
• Testing of every environments after upgrade and finding the issues
• Fixing the issues found in testing with Open UI
• Analyze & devise technical solutions for added requirements from client
• Effort estimation for development
• Preparing TDD based on analysis
• Implementing solution based on the prepared TDD with configuration,scripting and Open UI

Confidential

Technical Environment: Siebel 8.1.1.14

Back-end: Oracle 11g

Responsibilities:

• Analyze & devise technical solutions for new requirements
• Effort estimation for development
• Preparing TDD based on analysis
• Implementing solution based on the prepared TDD with configuration,scripting and Open UI
• Implementing solution for Intrgrations with Webservices.
• Creating and implementing Unit test scripts.
• BIP Reports development and testing.

Confidential

Technical Environment: Siebel 8.1.1.11

Back-end: Oracle 11g

Responsibilities:

• Lead to the team of 5 members.
• Involved in supporting the Siebel Application both functionally & technically
• Monitoring & resolving Incidents/Requests raised by users in BMC Remedy tool
• Resolving critical issues which could impact the business & end users
• Troubleshooting the defects and performance issues raised by customers/end users
• Testing Siebel Application & integrated iPad app used by end users
• Team handling, coordinating with other teams and meeting with clients

Confidential

Technical Environment: Siebel 8.1.1.11

Back-end: Oracle 11g

Responsibilities:

• Analyze & devise technical solutions for new requirements
• Effort estimation for development
• Preparing TDD based on analysis
• Implementing solution based on the prepared TDD.
• Creating and implementing Unit test scripts.
• BIP Reports development and testing.
• Porposal Templates development and testing.

Confidential

Technical Environment: Siebel 8.1.1.7

Back-end: Oracle 11g

Responsibilities:

• Involved in supporting the Siebel Application both functionally & technically
• Monitoring & resolving Incidents/Requests raised by users in BMC Remedy tool
• Resolving critical issues which could impact the business & end users
• Troubleshooting the defects and performance issues raised by customers/end users
• Testing Siebel Application & integrated iPad app used by end users
• Team handling, coordinating with other teams and meeting with clients

Confidential

Technical Environment: Siebel 8.1.1.7

Back-end: Oracle 11g

Responsibilities:

• Analysis of the Process needed by Business and checking the feasibility of the same in Siebel.
• POC for the Approval Process in Siebel at Quote Line Item Level and Order Line Item Level.
• Creating TDD for the same as per the FDD and the process mentioned by the client.
• Creating and implementing Unit test scripts.

Post Production Support

Confidential

Technical Environment: Siebel 8.1.1.7

Back-end: Oracle 11g

Responsibilities:

• Involved in supporting the Siebel Application both functionally & technically
• Monitoring & resolving Incidents/Requests raised by users in BMC Remedy tool
• Resolving critical issues which could impact the business & end users
• Troubleshooting the defects and performance issues raised by customers/end users
• Testing Siebel Application & integrated iPad app used by end users
• Team handling, coordinating with other teams and meeting with clients
• Creating Technical design and implementing the same through configuration and scripting.
• Creating and implementing Unit test scripts.
• Use of DVM’s for validation and using runtime events for the same.
• Creating new BIP Reports for EMEA/LAR Region and testing them.