Analyst Business, OPS Senior Resume Taunton, MA - Hire IT People

PROFESSIONAL SUMMARY:

Whether it’s developing a new process improvement system, addressing a last minute customer change request or providing high - level sales reports the goals remain the same: transform the data to business-information-driven, rather than technology-information driven and provide the end-user with an easy-to-use environment.
Twenty plus years professional experience with a Fortune 500 company in Information Systems and Applications Development.
Diverse experience with process improvement, e-business and IT projects.
Excellent communication, problem-solving skills and successful proposal experience.
Consistent record of promotions and increased responsibilities over past twenty years.

PROGRAMMING AND SOFTWARE SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Taunton, MA

Analyst Business, OPS Senior

Responsibilities:

Managed and deployed the iStore/Configurator On-line Ordering Guide interactive website.
The website enabled users to access over 5000 commercial off-the shelf, semi-rugged and fully-rugged computing platforms and accessories.
Designed configurator interface for optimal customer use; used advanced rule-building to guide customer through ordering process; interfaced with product engineers to establish complex equipment scenarios; built configuration routines and requirements, while simultaneously developing additional coding and customizations to enhance the user experience.
Collaborated with other IT functional areas to resolve iStore/Configurator issues.
Minimized disruption to the user interface community when changes occurred to the application.
Resolved issues including: actively traced patch issues and pursued software upgrades to resolve outstanding enhancements and customizations; managed iStore/external integration projects; security external port issues, Sarbanes-Oxley Security Audit, increased Server memory, Oracle version upgrade from 11.5.9 to 11.5.10 and DBA CZ table issues.

Confidential

Project Specialist

Responsibilities:

Managed day-to-day operational activities of commercial product lines with sales of $25M.
Established procedures to streamline processes from order receipt through billing.
Coordinated activities between business and functional organizations.
Interfaced with customer and suppliers to ensure successful performance.
Organized cost proposal, budget and program reviews with management.
Developed customized information system for Sales, Delivery, Configuration and Logistics.
Supervised all support activities.

Program Office Administrator

Confidential

Responsibilities:

Coordinated retrofit activity for 5,000+ commercial hardware items.
Served as customer service representative for warranty and retrofit activities.
Provided timely and meaningful performance analysis to management.
Supported order material and configuration management functions by providing operational expertise.
Established guidelines for information tracking and database management.

Material Management Analyst

Confidential

Responsibilities:

Assisted with implementation of new manufacturing and material management system
Ensured smooth transition from Confidential contract environment to commercial for Confidential
Increased efficiency and through put for commercial off-the-shelf (COTS) deliveries.
Coordinated and supervised expediting and shop floor control activities.
Assisted with operation task management for multiple projects.