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Analyst Business, Ops Senior Resume

Taunton, MA

PROFESSIONAL SUMMARY:

  • Whether it’s developing a new process improvement system, addressing a last minute customer change request or providing high - level sales reports the goals remain the same: transform the data to business-information-driven, rather than technology-information driven and provide the end-user with an easy-to-use environment.
  • Twenty plus years professional experience with a Fortune 500 company in Information Systems and Applications Development.
  • Diverse experience with process improvement, e-business and IT projects.
  • Excellent communication, problem-solving skills and successful proposal experience.
  • Consistent record of promotions and increased responsibilities over past twenty years.

PROGRAMMING AND SOFTWARE SKILLS:

  • Oracle E-Business Suite
  • Oracle Web iStore Developer
  • Oracle Configurator Developer
  • Oracle Order Management
  • Oracle Inventory/ Bills of Material
  • Oracle Advanced Pricing

PROFESSIONAL EXPERIENCE:

Confidential, Taunton, MA

Analyst Business, OPS Senior

Responsibilities:

  • Managed and deployed the iStore/Configurator On-line Ordering Guide interactive website.
  • The website enabled users to access over 5000 commercial off-the shelf, semi-rugged and fully-rugged computing platforms and accessories.
  • Designed configurator interface for optimal customer use; used advanced rule-building to guide customer through ordering process; interfaced with product engineers to establish complex equipment scenarios; built configuration routines and requirements, while simultaneously developing additional coding and customizations to enhance the user experience.
  • Collaborated with other IT functional areas to resolve iStore/Configurator issues.
  • Minimized disruption to the user interface community when changes occurred to the application.
  • Resolved issues including: actively traced patch issues and pursued software upgrades to resolve outstanding enhancements and customizations; managed iStore/external integration projects; security external port issues, Sarbanes-Oxley Security Audit, increased Server memory, Oracle version upgrade from 11.5.9 to 11.5.10 and DBA CZ table issues.

Confidential

Project Specialist

Responsibilities:

  • Managed day-to-day operational activities of commercial product lines with sales of $25M.
  • Established procedures to streamline processes from order receipt through billing.
  • Coordinated activities between business and functional organizations.
  • Interfaced with customer and suppliers to ensure successful performance.
  • Organized cost proposal, budget and program reviews with management.
  • Developed customized information system for Sales, Delivery, Configuration and Logistics.
  • Supervised all support activities.

Program Office Administrator

Confidential

Responsibilities:

  • Coordinated retrofit activity for 5,000+ commercial hardware items.
  • Served as customer service representative for warranty and retrofit activities.
  • Provided timely and meaningful performance analysis to management.
  • Supported order material and configuration management functions by providing operational expertise.
  • Established guidelines for information tracking and database management.

Material Management Analyst

Confidential

Responsibilities:

  • Assisted with implementation of new manufacturing and material management system
  • Ensured smooth transition from Confidential contract environment to commercial for Confidential
  • Increased efficiency and through put for commercial off-the-shelf (COTS) deliveries.
  • Coordinated and supervised expediting and shop floor control activities.
  • Assisted with operation task management for multiple projects.

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