Oracle SOA/B2B Developer Resume

PROFESSIONAL EXPERIENCE

Oracle SOA/B2B Developer

Confidential

Responsibilities:

Technical Knowledge - ability to troubleshoot/resolve issues effectively and efficiently
Attendance/Punctuality - number of tardiness observed, willingness to cover in case of staffing/resource issues
Mail Responsiveness - ability to reply to email messages directed to the team during the shift in a timely manner
Process Knowledge - being resourceful and familiarity with the ITIL and Account Processes and Guidelines
Runbook Compliance - ability to follow runbook and comply 100% of the time
Escalation Compliance - ability to make a decision when an issue should be escalated and to which people it will be escalated.
Compliance on PIR (Pre-Implementation Review) - 100%
Develops services/processes (Web Services, BPEL, Mediator, MQ) based on the client requirements using Oracle JDeveloper
Implement the signed off design that is approved by the client/team leader.
Create documents (Design Documents,Testing RunBook, Test evidences, Mapping Guides) for the application.
Perform Assembly Testing, Component Testing, Performance and Functional Testing for the services before being deployed to SIT environment.
Report and investigate defect found while performing connectivity/functional test in SIT environment.
Supports SIT, UAT, Production Deployment and Warranty of the client projects.
Assist colleagues on coding and review code of other team member to assure that we are following the company coding standard.

ITO Service Delivery Consultant - Technical Support

Confidential

Responsibilities:

Productivity - number of changes handled over total number of account changes
Technical Knowledge - ability to troubleshoot/resolve issues effectively and efficiently
Managerial Skill - to be able to lead L1 with escalations, provide advice and guide their career growth by knowing what help they still need and aid
Attendance/Punctuality - number of tardiness observed, willingness to cover in case of staffing/resource issues
Mail Responsiveness - ability to reply to email messages directed to the team during the shift in a timely manner
L3 Responsiveness - as a major point of contact for the site, ability to reply to email messages directed to the team during the shift in a timely manner and ability to respond and jump into issues/ L1 escalations during your shift
Process Knowledge - being resourceful and familiarity with the ITIL and Account Processes and Guidelines
Runbook Compliance - ability to follow runbook and comply 100% of the time
Escalation Compliance - ability to make a decision when an issue should be escalated and to which people it will be escalated.
Compliance on PIR (Pre-Implementation Review) - 100%
Problem Records Closure Rate - number of problem records resolved on time over the number of problem records assigned
Leave Compliance - number of leaves availed/number of leaves filed online on-time
Automation - Contribution to automation/ticket reduction/process compliance