SUMMARY

• I have 16 years verifiable track record of Information Technology, technical and implementation experience in Core and Enterprise Business Applications spanning solution designs, development, Program/Project Management, Operations and services management and related knowledge areas especially in the Confidential industry.
• My hands - on techno-functional experience in Core Banking and Enterprise Business Systems has provided me a strong leverage for the successful delivery of related projects engaging Agile and Waterfall methodologies as applicable.

PROFESSIONAL EXPERIENCE

IT Program Manager

Confidential

Responsibilities:

• Successfully delivered 15 projects majorly focused on Business process transformation and digitization.
• Systems/Applications domain covered Core Systems and Enterprise Applications comprising Core Banking Application - Finacle, Oracle Siebel CRM, Oracle HRMS, Workwise Project Management System and Signature Management System and Identity Management System. Core roles entail project planning, budgeting, cost and effort estimation, resource recruitment, engagement and deployment, stakeholder management and communication, risk management, business requirement elicitation and analysis, mentoring and coaching.
• Achieved 100% compliance with internal and external regulatory and compliance guidelines and policies.
• Coordination of Subject Matter Expert teams for delivery and support of new and existing enterprise applications and business solutions regular feedback sessions with executive teams, business stakeholders and Enterprise Project Management Office (EPMO).
• Helped to achieve one of the strategic goals of the organization for 2016-2018: To digitize 65% percent of customer touchpoints at the customer service centre. I spearheaded as the program manager, the delivery of the digitization of 68% of the service/transaction enquires and requests on Oracle Siebel CRM platform over this period. This reduced TAT on these touchpoints by 66% on the average.

Confidential

Responsibilities:

• Responsible for managing project and change initiatives in Enterprise Applications Management domain.
• Formulated and implemented IT Strategic roadmap initiatives, IT Business Case development, participation in the development and implementation SOPs in the Core Banking Domain in collaboration with other executive team members.
• Drove all change management initiatives through stakeholder engagement, analysis and participation, preparing and executing readiness tests and overcoming points of resistance.
• Managed IT operations involving IT risk and audit management, change management and service management.
• Responsible for coordinating in Flexcube UBS 12 Post-live Support teams and activities across all modules including clearing, term deposit, retail teller, CASA, CIF, money market, trade services, consumer lending, letters of credit, foreign exchange and securities, bills and collections.
• Core Banking Systems - Oracle Flexcube User facilitator.
• Vendor Management ensuring strict compliance to SLA provisions.
• Offered strategic direction to IT Executive team on behalf of Core Banking Systems platform.

Confidential

Responsibilities:

• As the Program Manager, I drove the entire process from need analysis, requirements gathering and analysis, development and execution of project plans, solution designs, product setup, infrastructure sizing and performance analysis, risk management, cost and budgeting, resource planning, stakeholder management, communications, change release planning and compliance requirements to ensure we met our target goal on the program.
• Transaction volume grew by 40% over the first 6 months and enabled us to seamlessly take on about 3million customers of Mainstreet Bank Limited post buy-over by Skye Bank late 2014.

Confidential

Responsibilities:

• Achieved continuous uptime and availability of core banking applications across the entire Bank branches in Nigeria and subsidiaries in West Africa - Sierra Leone, The Gambia, Equatorial Guinea from less than 70% to 98.9%.
• Achieved successful implementation of Flexcube Core Banking System in Nigeria and other locations in West Africa.
• Success integration of all payment systems with the Core Banking System eliminating independent and disjointed transaction flow processes across all transaction points in the enterprise. This resulted in increased customer satisfaction and business growth by a margin of 35% post implementation.
• Achieved Upgrade/Implementation of Channel platforms - ATMs, Points of Sale, Internet Banking and Mobile App alongside the Core Banking System in 2014. Transaction volume grew by 25% post implementation owing to increased customer reach and satisfaction.
• Digitization of transactional processes - Cheque Book requests, account opening, cheque cancellation, signature change requests and Customer Information Changes reducing TAT on each point by 65% on the average.

Confidential

Responsibilities:

• Managed all Flexcube Core Banking Systems and e-Channel (ATM/POS) Support teams.
• Responsible for managing all Flexcube Implementation projects for Retail and Channel Banking Modules
• Subject Matter Expert - Functional and Technical: Flexcube CBS implementation and Support.
• System Analyst for third party-Flexcube CBA systems integration with partner Banks.

TECHNICAL SKILLS

Databases: Oracle, MS SQL - PL Scripting and Data Analysis

Tools: MS Project, Workwise Project Management System, any project management systems, Application Coverage, Core Banking Enterprise and Digital Systems, Oracle Siebel CRM, Signature Management, Internet Banking, Sales Points and Mobile App Systems, Oracle HRS Suites