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Manager Specialized Services Resume

PROFESSIONAL PROFILE:

  • I possess a unique blend of Product Development, Product Management, Quality Assurance Expert, Scrum Master, Supply Chain Implementation Specialist and Customer Management Skills.
  • Having worked as a team member in Product Ideation, Development and Delivery I have donned many hats of a QA Manager, Product Owner, SCRUM Master, Oracle Consultant and a Project Manager in my various roles during the past 14 years.
  • I aspire to help customers through a smooth implementation cycle for their Oracle Cloud Implementation.
  • And also wish to expand my knowledge horizons in order to hold key positions for Supply Chain solutions in the Oracle Cloud space.

TECHNICAL SKILLS:

Order to Cash Cycle

Contract Manufacturing Process

Back To Back Order Fulfillment.

Internal Material Transfers

Advanced Supply Chain Planning and Forecasting

Procure to Pay Flow

Fusion Drop Ship Flow

Configurator and Configured Item Fulfillments.

Order Management

Advanced Supply Chain Planning

Fusion Manufacturing

Supply Chain Orchestration

Fusion Global Order Promising

Fusion Procurement

Fusion Configurator

PROFESSIONAL EXPERIENCE:

Manager Specialized Services

Confidential

Responsibilities:

  • Also work in new proposals and provide fit - gap mappings and other solutions to help pull the RFP.
  • Working on creating internal tools that help with prospective clients and help with data migration to the Oracle Cloud instance.
  • Give demos to consultants and share my knowledge on Oracle ERP SaaS applications in the SCM Domain.

Lead Consultant

Confidential

Responsibilities:

  • I was a key member in the Centre of Excellence (COE) which focuses on expanding and contributing to the Oracle practice community.
  • We prepared internal training plans to train consultants on Oracle Cloud and also prepared Confidential Internal Certification exams in order to help employees train to prepare for the Oracle Certification.
  • Route all new proposals to the team members and support new proposal and staff plans.
  • Prepare repository of SCM Cloud material in order to help internal consultants.

Confidential

Supply Chain Lead Consultant

Responsibilities:

  • Responsible for understanding the as-is process and coming up with a solution to implement the same in Oracle Cloud Rel 13.
  • Prepare the documentation and visio of each process flow detailing the integration and the customisations involved for each process flow.
  • Give demo to clients on the solution design and the walk through the system detailing the implementation, highlighting product gaps and the custom design that fits.

Confidential

Supply Chain Lead Consultant

Responsibilities:

  • Responsible for designing a Light weight Order Capture system as Oracle Fusion Rel 9 has no Order Capture.
  • Understand the Client Business flows in detail to design the Order Capture Flow types and Fulfillment Process
  • Design a interface to accept orders from different source systems and ensure order fulfillment from untrusted sources.
  • Analyzed the process flow across needed for the Client Business.
  • Devised strategies to implement the integration of dependent modules and streamline their business and Order fulfilment process.
  • Develop custom services, use out of box services and develop interfaces to fulfill the customer requirements.
  • Performed effort estimation, skill set estimations and resource allocation for these projects. Co-ordinated the weekly project review meeting with stakeholders to ascertain project progress and resolve issues, if any. Plan sprint tasks and Projects to be taken and give the estimates.

Principal Application Engineer

Confidential

Responsibilities:

  • Responsible for generating system test plans, generating use-cases, unit testing and integration testing. Identified missing features, and designed and developed enhancements to support these features in Oracle Applications (11i Releases, R12 and Fusion Applications)
  • Analyzed the process flow across modules of DOO, SCO, Manufacturing, Procurement and Logistics. Devised strategies to implement the integration of dependent modules with Supply Chain Orchestration and streamline their business and Order fulfilment process.
  • Performed effort estimation, skill set estimations and resource allocation for these projects. Co-ordinated the weekly project review meeting with stakeholders to ascertain project progress and resolve issues, if any. Plan sprint tasks and Projects to be taken and give the estimates.
  • Managing a team of 4 QA Engineers.
  • Formulated training curriculum comprising of various technical and functional knowledge areas. Design training program for the the new recruits.
  • Was involved from the Inception to the Production Release of the Fusion Distributed Order Orchestration Product.
  • Involved with analyzing and resolving critical customer issues. Built good relationships with customers by managing their expectations and escalations. Handled Customer Bugs and escalations.
  • Involved with Study of Customer Use Case and prepare documents for particular Customer Use Case and Educate the team on the same.
  • Experience with shipping TWO full product release as Lead, from release inception through post go live support .

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