SUMMARY:

• Good knowledge on Creating new page layouts, build drop - down lists, build custom objects and related lists, account maintenance, defining field, configure workflows, knowledge management, and create report/dashboards.
• Assist with creation and maintenance of user roles, security, profiles, business rules, and permission sets.
• Creating and maintaining documentation on processes, policies, application configuration and user guides as needed.
• Experience in Customization and Configuration in Salesforce.com.
• Experience in apps Integration with Oracle CPQ and applying Managed Packages delivered by CPQ (BigMachines).
• Salesforce.com Certified Administrator.
• Thorough understanding and good experience on Data Loader and Import Wizard.
• Good knowledge in SalesForce data modeling
• Hands on experience in customizing Reports by showing Conditional Highlighting in reports.
• Good communication skills and effective team player.

TECHNICAL SKILLS:

SF Modules: Salesforce CRM (Marketing, Sales and Service)

Languages: Apex, VisualForce for Force.com and Java.

Scripts: JavaScript, JSON, HTML5, XML, XSLT.

Tools: Excel, Word, NotePad++, DataLoader, Dataloader.io, Import Wizard

CPQ: Oracle CPQ (Formerly BigMachines).

Apps: Mailchimp, Oracle CPQ, etc

PROFESSIONAL EXPERIENCE:

Confidential, TX

Salesforce Developer/Admin

Responsibilities:

• Involved in Requirements gathering, using the Agile method of User story collecting/compiling.
• Worked on End-to-End implementation of Salesforce Instance for MultiSurface, Texas, based Granite Business, includes.
• Setting up the environment, like users, folders, security.
• Created Custom pages, Fields, List view to accommodate.
• Ported data from various sources to Salesforce.
• Created Dashboards and Reports.
• Created Scheduled jobs
• Worked on implementation and Support role for Real Estate based company Tucker Homes on their Salesforce Instance.
• Setting up the environment, like various users’ creation, Security etc.,
• Created Custom pages, fields, List views.
• Imported Leads on a periodical basis.
• Generated various Ad-Hoc reports, which management wanted.
• Worked on Backing up on data.
• Generated Data for other systems to use for Promotion purposes
• Installed various related apps for the Business Needs.
• Created Scheduled Jobs
• Modified Dashboards and Reports.
• Worked on lot of excel outputs to help stream line and cleaning the data.
• Worked on various form templates for the various clients, using their logo, so that form can be used for communications.
• Worked on creating documents/presentations for user and ROI inputs for customers for decision making process.

Confidential

Jr. Salesforce Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Responsible for dealing with Roles, Profiles and System Administrator activities.
• Designed, Implemented and deployed the Custom Objects, Page Layouts, Custom Tabs and Components to suit to the needs of the application.
• Understanding business requirements of Sales and Marketing users and creating daily administration tasks such as Custom Reports, Dashboards, user Setup and Page Layouts.
• Coordinated with Business Analysts to implement business logic using Workflow Rules, Auto-response Rules, Assignment Rules, and Validation Rules.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Designed work flow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.
• Achieved import and export operations to load customer data and other master data adopting data loader.
• Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.
• Integrated Oracle CPQ(Bigmachines) to the Salesforce manage packages. Including the enhanced objects, pagelayouts, related fields, picklist.,etc, This integration was carried out on Salesforce Opportunity object.
• Worked on SFDC version upgrades including testing the features, integration, enhancements and reports.
• Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.
• Followed Agile/Scrum based methodology based on sprint based releases.
• Performed Data Migration by utilizing Data Loader and Import Wizard while also scheduling monthly exports using Data Export Service.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.

Web Developer

Confidential

Responsibilities:

• Worked on pop up screens and dropdown menus on web pages using JavaScript, CSS3, jQuery, and AJAX to make UI functional.
• Extensively used JavaScript, jQuery libraries, bootstrap, AJAX for form validation and other interactive features.
• Used ADO.NET for interactions with SQL Server 2008 R2.
• Used AJAX Toolkit Controls (popup, autocomplete, date picker) to create better, faster and more user-friendly web applications.
• Implemented functionality to export reports to other report handling applications such as Excel and Pdf.
• Created User Controls that used to refactor / reuse of code across multiple pages.
• Developed CSS styles to maintain the uniformity of all the screens throughout the application and positioning of screen objects.
• Produced content pages with CSS3 layout and style markup presentations and also used JavaScript methods and properties
• Participated in various meetings with the team and the Project manager to discuss improvements in the development of the section.