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Senior Solutions Architect | Principal Consultant Resume

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SUMMARY:

Certified Oracle Sales Cloud Implementation Specialist | Salesforce Sales Cloud Lightning Experience Implementation Specialist. Over 12 years of progressive experience in multiple project team leadership roles within CX Cloud applications such as Salesforce Sales Cloud, Oracle Sales Cloud and Oracle CRM On Demand. Ability to translate and communicate complex technical plans to the client’s executive and technical staff to help streamline the implementation of new sales force automation technology.

CORE COMPETENCIES:

Solutions Architect, PreSales, Implementation, Application Administration, Consulting, Project Management, Strategist,, Business Analysis, Custom Report Design, Sales Dashboards, Marketing Automation, Data Migration.

TECHNOLOGY SKILLS:

Oracle Sales Cloud, Oracle Business Intelligence, Oracle Integration Cloud Service, Oracle Service Cloud, Oracle Marketing Cloud, Oracle CPQ Cloud, Oracle CRM On Demand, Salesforce Sales Cloud, Salesforce Service Cloud, Google Apps, Microsoft Office 365 (Word, Excel, PowerPoint, SharePoint, Project, Visio), WebEx.

EXPERIENCE:

Confidential

Senior Solutions Architect | Principal Consultant

Responsibilities:

  • Solutions Architect, PreSales, Implementer and Data Migration Lead for all Oracle Sales Cloud implementations
  • Backup Salesforce Sales Cloud Application Administrator for our internal Production instance

Senior Solutions Architect & Implementation Lead

Confidential

Responsibilities:

  • Defined and documented all components of a design across an architectural landscape
  • Created functional design documents and implemented solutions working with a global resource team
  • Strong understanding of all aspects of CX Cloud solution development lifecycle
  • Client advisor and team lead on Oracle CX Cloud implementation projects
  • Led design sessions and collaborated with subject matter experts, such as business analysts and stakeholders

Confidential

Engagement Manager Program, Salesforce Practice

Responsibilities:

  • Completed internal Engagement Manager program
  • Obtained Salesforce Administrator and Salesforce Service Cloud Consultant s

Confidential

Solutions Architect, PreSales & Implementation Lead

Responsibilities:

  • Optimized existing CRM solution, improved account categorization framework, created custom reports for Sales team and completed integration with a new sales intelligence solution

Confidential, Boston

Salesforce Architect

Responsibilities:

  • Volunteered to serve as Solution Architect, Implementer and Application Administrator for full life cycle implementation of Salesforce at a non - profit organization
  • Optimized Salesforce to fit the specific needs of the Boston Chapter of the Confidential which included completing application configuration, data migration, custom roles and custom reports

Confidential

CRM Application Administrator

Responsibilities:

  • Engineered new business workflows for the management team and implemented CRM solution
  • Created sales and marketing reports as well as custom executive dashboards for the executive management team

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