SUMMARY

• 11+ years of strong experience as Sr. Cloud Engineer working on Salesforce, Siebel CRM, Oracle Sales Cloud, Oracle Service Cloud, Oracle Field Service Cloud, Oracle Integration Cloud, SOQL, ROQL, Oracle PL/SQL, Oracle SOA Middleware, REST API, SOAP, Web Services, Java, .Net, PHP, MS SQL Server, JIRA, Jenkins, Octopus, AWS EC2 and AWS S3.
• Salesforce 2017 Lightening administration using Accounts, Contacts, Opportunities, Leads, Knowledge, Solutions, Chatter and Queues
• 10 years of experience on Siebel CRM with Siebel Tools and Client, Scripting, Workflows version 7.x, 8.x & 15.x
• 6+ years of experience in EAI, Web Services, EIM, REST APIs
• 6+ years of experience in Oracle PL/SQL, Stored Procedures, Triggers, Cursors and Functions
• 2+ years of experience on Siebel Public Sector integrated with Oracle Policy Automation (OPA), Siebel Administration, Siebel IRM Upgrade, Siebel Open UI and JavaScript
• 5+ years of experience working on Deployments and Migrations from DEV to QA and Training environments and Performance Tuning
• Extensive experience and knowledge in Siebel Design, Development including Business Modeling, Requirements Gathering, Analysis, Configuration, Integration, Testing, Siebel Server Administration and Deployment of Siebel application
• Worked with Technical architect and cross functional teams in order to establish comprehensive business and functional requirements and then translating those requirements into software design specifications
• 1+ year of experience in Product configuration and Pricing, Siebel UCM and MDM Data Quality
• Experience in Siebel Order management and in - depth knowledge on Order, Quote, Asset, Invoice, Account, Opportunities, Activities, Contact, Service Request and Products entities.
• Extensive experience in design and implementation of several Siebel Industry Solutions - Siebel Public Sector, Siebel Sales, Siebel Call Center, Financial Services, HighTech Industrial Manufacturing, ePharma, eClinical and custom-built CRM application on iPad. Project execution responsibilities include Preparing Technical design documents, Unit Test Scripts, code review sessions, System Integration testing and deployment plan

TECHNICAL SKILLS

CRM Applications: Salesforce, Siebel CRM, Oracle Service Cloud, Oracle Sales Cloud, Oracle Field Service Cloud & Routing, Oracle Integration Cloud, Oracle PaaS Cloud

Integration Technologies: EAI, EIM, Web Services, REST API, XSLT, SOA BPEL, Publisher & Subscriber, FBDI templates

AWS: EC2 and S3

Middleware: Oracle SOA, webMethods, Biztalk

ERP Applications: Oracle E-Business Suite, Oracle ERP Fusion Cloud, Logfire Cloud

Software Programming: PHP, C#.Net, Java, Javascript, SSIS Package, ADF Forms

Scheduling Tools: Crontab, SOA Scheduler, TIDAL

Other Tools: Oracle JDeveloper, SOAP API, Postman, Toad, Putty, Visio, TFS, MS Visual Studio, Eclipse

Database Languages: SQL, PL/SQL, SOQL, ROQL, MS SQL Server

PROFESSIONAL EXPERIENCE

Confidential

Oracle CX Cloud Solutions Architect

Responsibilities:

• Working on design and build Integration solution of Oracle CX/Field Service Cloud with ERP Cloud and other Third-Party systems like Gentran, Pitney-Bowes, Bartender
• Working on Business requirements documentation and Functional Design documentation on Oracle Cloud business process flow
• Working on Solution design for Lift and Shift migration of Oracle EBS On-Premise application to Oracle Cloud ERP and CX applications
• Working on implementing CRM functionalities in Oracle RightNow and Oracle Field Service Cloud
• Working on Oracle SOA Middleware Integrations

Environment: Amazon EC2 and S3, Oracle E-Business Suite 11i, Oracle ERP Cloud Release 13, Oracle RightNow Cloud 18B, Oracle Field Service Cloud 18B, Oracle Database Cloud 12.2, Oracle Logfire Cloud

Confidential

CRM DevOps Engineer

Responsibilities:

• Worked on design and build Integration solution of Siebel application with multiple Legacy systems
• Worked on implementing Business Services on Microsoft Dot Net Visual Studio Framework to invoke SQL Stored Procedures integrating Siebel CRM with other Legacy applications
• Worked on Microsoft Dot Net Middleware Platform integrating Siebel CRM with other Microsoft Dot Net based Legacy systems
• Worked on implementing Stored Procedures and SSIS Packages in MS SQL Server to extract, update and insert data in Siebel CRM
• Supported multiple Siebel CRM applications for Sales and Marketing across Confidential, Canada, Mexico and Brazil

Environment: Windows Server 2013, Siebel Call Center 15.1, Siebel Marketing 15.1, OBIEE, TFS, Microsoft Visual Studio 2013, Microsoft SQL Server Management Studio, Confluence, JIRA, TIDAL Scheduler, Octopus

Confidential - Albany, NY

Siebel Technical Lead / Integration Expert

Responsibilities:

• Worked on design and build Integration solution of Siebel application with multiple Legacy systems
• Worked on EAI Data Transformation techniques like EAI Data Maps, Integration Components, Error Logs
• Worked on Siebel Migrations from Development to higher environments
• Did Siebel IRM Upgrade from 15.0 to 15.9
• Worked as Siebel Administrator and Repository Migration in UNIX environment
• Worked on Siebel Tools, Client, Siebel Configuration, eScripting, Workflows, Administration and Developer Tools and Client Installations
• Worked on Integration Objects, Links, MVLs, BC User properties, Run Time Events
• Worked on Siebel eScript and Business Service for common error handling mechanism for Integration errors

Environment: IBM AIX Power Systems, Siebel Public Sector 15.9, Siebel Citizen Services 15.9, Oracle Policy Automation 10.4, Oracle 12g, Microsoft BizTalk

Confidential

Siebel Technical Lead / Integration Expert

Responsibilities:

• Worked on Oracle PL/SQL and Stored Procedures, IFB files and UNIX Shell Scripts for Siebel EIM
• Worked on design to build Integration solution of Siebel application with multiple Mainframe ERP systems
• Work closely with Technical architects, business analyst and business users to analyze business requirements for new features, enhancements and map it to the Siebel business processes and translate into technical specifications
• Prepare Design summary document to present to the Project management team about the business requirement and how it’s being mapped in to Siebel application
• Prepare high level and low level design documents for the business requirements
• Conceptualizing, designing and developing new functionalities and enhancements by configuring Siebel objects, writing Business Services and using Siebel eScript to incorporating Business Logic
• Worked on designing a Common Integration Framework including Error handling mechanisms
• Worked as a Data Architect to understand the data architecture of Mainframe ERP systems
• Co-ordination between Business and offshore development team

Environment: IBM AIX Power Systems, Siebel 8.1.1.10 Tools, Siebel 8.1.1.10 Service Application, Siebel 8.1.1.10 Call Center Application, Siebel 8.1.1.10 Open UI Application, Oracle11g

Confidential

Senior Siebel Consultant

Responsibilities:

• Create initial template and training document for the business users to understand the new functionality
• Prepare Design summary document to present to the Project management team about the business requirement and how it’s being mapped in to Siebel application
• Worked on Inbound Web Service to import Opportunity data from Salesforce to Siebel
• Implemented Workflows involving Business Service and Siebel Operation steps
• Worked on Integration Objects, Links, MVLs and BC User properties
• Worked on Siebel eScript and Business Service for common error handling mechanism for Integration errors
• Creation of functional and technical design documents

Environment: IBM AIX Power Systems, Siebel 8.1.1.10 Tools, Siebel 8.1.1.10 Financial Services Application, Siebel 8.1.1.10 Open UI Application, Oracle11g

Confidential

Senior Siebel Consultant

Responsibilities:

• Worked closely with Technical architects, business analyst and business users to analyze business requirements for new features, enhancements and map it to the Siebel business processes and translate into technical specifications
• Served as a liaison between the Business and technical teams
• Worked in Siebel Configuration to support Siebel Dynamic Pricing Engine
• Worked on Quote to Agreement functionality
• Worked on Siebel Scripting, Workflows and Signal changes for PackageCARE functionality
• Worked on development of PackageCARE and PlannedCARE Siebel Proposal Templates
• Worked on DVM and Symbolic URL configuration to enable Siebel Analytics application within Siebel in IFRAME mode
• Creation of functional and technical design documents

Environment: Windows 2010 Enterprise Server, Siebel 8.1.1.11 Tools, Siebel 8.1.1.11 HTIM Application, Siebel 8.1.1.11 Open UI Application, Oracle11g

Confidential

Siebel Consultant Data Migration Expert

Responsibilities:

• Design and Development of EIM Jobs
• Complete end-to-end data migration activities from Client Legacy System to Siebel database.
• Worked on Siebel Configuration for Multilingual deployment involving Multilingual LOVs
• Developing Unit Test cases.
• SIT and UAT Defect fixing
• Supported UAT and System Testing
• Involved in Various Cut-over activities for Go-Live

Environment: IBM AIX Power Systems, Siebel Pharma 8.1 Application, Siebel Pharma Handheld 8.1 Application, Siebel 8.1 Tools

Confidential

Siebel Consultant

Responsibilities:

• Worked on Siebel CTMS functionality and data migration
• Worked on Siebel eScripting
• Restructuring the Siebel Script codes as per Oracle Best Recommended Practice
• Putting of customized error handling code in all the events
• Object destruction to enhance the application performance
• Integration of customized version control SVN
• Developing Functional Test cases
• Prepare Design Documents

Environment: Windows 2013 Enterprise Server, Siebel eClinical 7.8 Application, Siebel Tools 7.8, SVN Sub-version

Confidential

Siebel Consultant

Responsibilities:

• Worked on Siebel Configuration like Joins, Links, MVLs
• Worked on Siebel eScripting
• Developing Unit Test cases
• Carried out Siebel Admin related activities
• Testing, User documentation, Trainings and presentations
• SIT and UAT Defect fixing.
• Resolve Post-Upgrade Configuration and EIM Issues
• Production Support
• Carried out Enhancement Requests

Environment: Windows 2000 Enterprise Server, Siebel Financial Services 8.0 Application, Siebel Tools 8.0

Confidential

Java Developer

Responsibilities:

• Building Java Interface Jobs for transferring data between Siebel and Geneva systems.
• Developing Unit Test cases
• Developing end-to-end test scripts for testing complete data transfer between Siebel and Geneva billing system
• Testing the Interface Jobs
• Analyze requirements
• Developing technical design documents
• Build Java Interfaces to enhance proper data transfer between Siebel and Geneva systems

Environment: Windows 2000 Enterprise Server, Siebel eCommunications 7.8 Application, Siebel Tools 7.8, Java Eclipse