SUMMARY:

• Business Analyst/System Engineer: Adept to perform Data Analytical functions by capturing financial statistics & Agile principles among Client Executive Staff and Working with Various Department leads to gather business requirement documents that assist in enhanced integration with IAM upgrade and automation as well as other projects.
• Project Management: Proficient at effectively managing and executing project schedules, software, and hardware implementation projects while being fundamentally strong in in cross - functional department collaboration across all levels of an organization.
• Training & Development: Proven ability in facilitating coaching and training workshops of new/updated applications and or processes as well as developing User guides/manuals for various teams and administrative support staff. Utilize information obtained from Feedback emails/applications and conversation to provide future enhancements.

TECHNICAL SKILLS

Technical Competence: Skillful in Microsoft Office (Excel, Word, PowerPoint), SharePoint, Microsoft SQL Server, Oracle Identity Management (OIM), Active Directory. Conversant with Mainframe RACF - Access administration, Verification and Modification of IAM Roles and Applications, Service Now on BB&T and SunTrust, PowerShell AD modification, RSA SecurID, Cross Company Access using VDI via Citrix Connection Center, BBT Archer System, CyberArk, WorkDay, Oracle SQL Developer.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Oracle IAM Engineer

Responsibilities:

• Work with Testing team to review & test onboarding applications during the BBT/SunTrust merger process.
• Manage the administration of credentials, privileges and access across the organization to ensure all information systems are functional and secure.
• Process Daily request for Cross Company Access utilizing SharePoint, Outlook & PowerShell/AD administration for Prod and DevZone Environments.
• Amended additional optimization processes and implementation of the Cross Company Access for Truist
• Used various methods to resolve issues within the VDI interface placing Service Now request if needed.
• Support training of less experienced personnel.

Business Systems Analyst

Responsibilities:

• Completing provisioning, deprovision and termination of users in Financial, Clinical, and IT Systems through Maintaining Users access privileges with OIM 11g R2 PS3
• Maintaining Oracle Identity Manager though Oracle SQL Developer. Accessing WebLogic servers.
• Worked with Directory Services (AD/LDAP and Confidential backend connected services)
• Experience with Disconnected and Connected application integration, Reconciliation
• Completing analysis across multiple project initiatives including Ambulatory Optimization, SharePoint 2013migration and Identify Access Management Connecter Buildout.
• Working with Various Department leads to gather business requirement documents that assist in enhanced integration with IAM upgrade and automation.

Project Test Coordinator

Confidential

Responsibilities:

• Partnered with External Vendors and Executive Leadership in specific projects to develop accurate information on Project Resources.
• Coordinated efforts for teams up to 50, across four departments including QA Testing, PMO, Business Intelligence and Account / System Management.
• Led weekly meetings regarding updates on the testing process, issues and solutions. Also led project status meetings with Test/Production Environment and using information reporting with web base applications via SharePoint & OneDrive for team monthly deliverables.
• Performed system testing, regression testing and UAT testing on new or upgraded Software or Hardware.
• Worked with developers to validate data in SQL databases and query results populate correctly.
• Worked heavily within Jira, MS Project and SharePoint to track defects and additional project information.
• Researched, troubleshot, resolved, and documents a wide range of technical computer and application related problems.
• Assists staff with diffusing difficult situations/calls by researching, troubleshoots, resolves, and documents a wide range of technical computer and application related problems.
• Modernized documentation and approval of SOPs, user guides, knowledge articles and other reference materials; to include opening and closing 15 tickets daily to meet departments KPM goals.

Confidential

Desktop Support/Helpdesk/Lead

Responsibilities:

• Install, Configure or remove PCs, laptops, and printers on the network by creating, resetting or unlocked non-clinical and clinical Password related accounts.
• Managed/Configured user accounts, PCs and Printers in Active Directory, Exchange and BES.
• Provide Remote assistance to Clients via RDP and Go-To-Assist, interacts directly with the NOC and other personnel to maintain a smooth operation during emergency situations.
• Gained Clearance to perform Disconnects-Reconnects at The Pentagon.
• Organized and prepared computers, monitors, printers, keyboards, and mice for disconnect reconnect on new FDA Campus.
• Installed HP Printers a various U.S. Postal Service locations in DC Metro Area.