PROFESSIONAL SUMMARY:

• 11+ Years of Professional Experience in Middleware Application Server Administration.
• Extensive experience in Installation, Administration, Configuration, Monitoring, Troubleshooting BEA/Oracle WebLogic (8.1/9.x/10.x/11g/12c), WebSphere (6.x/7.x/8.x), JBoss (4.x/5.x/6.x) Application Servers (AS) and WebServers such as Apache (2.x), IPlanet (4.x/ 6.x), Sun ONE (6.x), IBM HTTP Server on Unix/Linux, Solaris and Windows Platform.
• Expertise in Integration of AS with WebServer, Database, Messaging System, J2EE application, etc. Configuration of Weblogic/WebSphere resources such as Data Sources, Virtual hosts, WebServer plug - in, libraries, Environment variables and JVM parameters.
• Experience in implementation/administration/configuration of Oracle fusion middleware (OFM). Exposure to Installation of OID, OVD, Oracle Directory Services Manager, Oracle Directory Integration Platform, and Oracle Identity Federation Management by using the Oracle Identity Management software. Knowledge of Installing Oracle Identity Manager, Oracle Access Manager, Oracle Adaptive Access Manager, Oracle Entitlements Server, and Oracle Identity Navigator by using the Oracle Identity and Access Management 11.1.1.5.0 Installer and the OFM Config Wizard.
• Knowledge of Integrating Application Server with LDAP Servers such as IPlanet, Active Directory Server, Oracle Virtual Directory Server (OVD), Oracle Internet Directory Server (OID) using their respective Authentication providers.
• Experience with Business Process Management (BPM) and related open standards (BPMN, BPEL etc). Knowledge on deployment of business process integration using Oracle SOA.
• Deploying J2EE Application archives (JAR, WAR, EAR and RAR) and Web-Based/e-commerce applications on Application Servers. Hands on Experience in Creation and Installation of SSL (Secured Socket Layer) certificates for BEA/Oracle WebLogic Server, WebSphere and Apache Webserver. Experience on administrative tools such as Administration console, WLST and command line interface. Experience in ANT and UNIX shell scripting, WLST, wsadmin to automate the process. In depth knowledge of using cron jobs. Basic Knowledge on Linux Administration / Network Administration/ Oracle Database Architecture and Administration.
• Have Good Understanding on Security, Clustering and Firewall Concepts. Sound knowledge of clustering EJB objects, JDBC connections, JMS connection factories, queues and topics.
• Strong experience in Performance Tuning of JVM parameter, Operating System Network, Database, threads, size of connection pools. Expertise in Troubleshooting and Root Cause Analysis of Application and Server side issues. Knowledge on Thread analysis and Heap analysis using various tools like TDA, Samurai.
• Have good exposure to Change Management, Service Request and Incident Management using IBM Tivoli tool and BMC Remedy, Service Now Service Desk.
• Knowledge on AWS cloud implementation, Multi-AZ Deployments, Region/Availability Zones, Cloud watch, Amazon DB and VPC Security Groups.
• Excellent interpersonal, leadership and communication skills and highly motivated with strong commitment to quality and customer service. Posses strong analytical and team building skills with proficiency of grasping new technical concepts and utilizing the same in productive manner.
• Worked with Protocols and utilities like TCP/IP, HTTP/HTTPS, SMTP, SNMP, T3/T3s and FTP/SFTP. Good exposure in handling customers in 24/7 production support module.

TECHNICAL SKILLS:

Web/Application Servers: WAS 6.x/7.x,8.x, BEA/Oracle WLS 8.1 sp5/8.1sp6/9.2mp2/10g/11g/12c, SOA 11.1.1.6, eGate 4.5.x, Golden Gate 11.1.1.1.2 , ICAN 5.0.5.117, JBoss 4.x/5.x,6.x, Apache Web Server 2.x, IIS 5/6, Sun ONE 6.0/6.1, IPlanet 4.1/6.0, IBM HTTP Web Server, LDAP 5.x/ 6.x.

AWS: Multi: AZ Deployments, Region/Availability Zones, Amazon DB and VPC Security Groups, Cloud Watch

Operating Systems: HP UNIX 11, Linux 3.1/4.0/5.0, Solaris 8/9/10, AIX & Windows 2003, 2008

Technologies: Servlets, Applets, EJB, JSP, J2EE 1.3/1.4/1.5, JMS, JDBC, JNDI, JCA, JRockit, JDK1.4/1.5/1.6, OSB, Oracle SOA, Oracle BPM tool.

Databases: Oracle 9i/10g/11g, My Sql and IBM DB2, ZLDS

Programming and Scripting Languages: C, C++, python, UNIX Shell Script, Ant, Bash, Perl, KORN Shell, wsadmin and WLST (WebLogic Scripting Tool)

Performance Tools: Siteminder, Tivoli Access Manager 5.x/6.x, TDA (Thread Dump Analyzer), Samurai.

Web Technologies: HTML, XML, XSL and WSDL(Web Service Definition Language)

Network Protocols: TCP/IP, HTTP/HTTPS, RMI/IIOP, SOAP, SMTP, SNMP, DNS, SSL, T3/T3s, FTP/SFTP.

PROFESSIONAL EXPERIENCE:

Confidential, Tempe, AZ

Technical Account Manager

Responsibilities:

• Representing AWS within customer’s environment, and drive discussion with senior leadership regarding incidents, trade-offs and risk management.
• Providing advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Proactively keeping customer’s AWS environments operationally healthy.
• Understanding customer’s business/operational needs and technical challenges and help them achieve the greatest value from AWS.
• Execute strategies to drive customer’s adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN and many more.

Confidential, Phoenix, AZ

Sr Specialist- App/Prod Support

Responsibilities:

• Analyze engineering, business and other data processing issues to implement and improve systems. Analyze user requirements, procedures and protocols to automate and/or improve existing systems and review capabilities, workflow and other procedures.
• Work in a team to categorize, prioritize and resolve software application performance and stability issues with rotating on call responsibility as a 3rd Tier escalation point. Coordinate with data center operations, system and network administrators, test and development groups.
• Participate in Project Team meeting sessions and provide task level detail feedback to the Project Manager or Project Lead.
• Proactively monitor the performance and availability of key middleware components in production and test environments. Report to management on the status of incident resolution for critical production issues. Track and ensure that all products are properly patched and maintained. Open and follow up on vendor product support tickets and enhancement requests.
• Support Prod/Non-Prod Application Servers such as WebLogic, Websphere, Jboss, Apache, ICAN running on Linux and Windows platform. Support/Manage/Configure/Administer various applications such as Fusion- NGM(Next Generation Middleware), PBA (Post Billing Adjustment), ICAN (Integrated Component Application Network), Golden Gate, SRE(Schema Runtime environment), SPC (Special Provisioning component) environments., First SOS applications.
• Implementing and maintaining (Performance Tuning) Enterprise Application Integration (Middleware) Technologies; SeeBeyond ICAN Suite (5.x), Sun Java CAPS, Fusion Middleware
• Administering/Configuring/Managing Oracle WLS 11g/12c, Websphere, Jboss application servers.
• Automated routine administrative tasks in WebLogic using WLST scripts. Implemented Shell scripts to automate system maintenance and process monitoring using cron jobs.
• Custom network and application monitoring/instrumentation experience (Perl, PHP, Bash) as well as familiarity with Open Source and OTS tools (HPOV, OpenView, Vugen)
• Expertise in troubleshooting issues related to WLS Managed server crash, application deadlocks, high CPU and OOM by taking thread dumps, heap dumps and enabling verbose GC.
• Diagnosed and rectified performance problems caused in the J2EE applications and Oracle WebLogic container by reviewing Application and WebLogic log.
• Coordinated with Oracle Support for resolving issues related to Oracle WebLogic Application Server product and bug fixes. Coordinated outages and facilitated resolution by working with teams like UNIX, Network, Database, Infrastructure and Application teams.
• Actively handled meetings with SQA, application team to discuss, follow up and resolve outstanding issues.
• Administrating 24/7 business critical applications including ICAN, NGM, eGate, SPC, TAOS/PBA and TLDB and Providing an error free environment and supporting day to day Prod, Non- Prod activities.

Environment: WebLogic Application Server 10.3.6.0/12.1.1.0 , Websphere 7.x, 8.x, Jboss 6.x, Apache 2.x, eGate 4.5.x, ICAN 5.0.5.117, RedHat Enterprise Linux 5.10, Windows 2003, WLST, Microsoft Outlook, Korn shell, Service Desk, Jenkins, JDK1.7, J2EE, Jrockit8.1, JSP, Servlets, EJB, JDBC, XML

Confidential

Sr IT Analyst

Responsibilities:

• Provided Support/Administered/Configured/Managed Prod/Non-Prod Application Servers such as WebLogic, Websphere, Jboss, Apache, ICAN running on Linux and Windows platform.
• Support/Manage/Configure/Administer/Maintained various applications such as Fusion- NGM(Next Generation Middleware), PBA (Post Billing Adjustment), ICAN (Integrated Component Application Network), Golden Gate, SRE(Schema Runtime environment), SPC (Special Provisioning component) environments., First SOS applications.
• Implementing and maintaining (Performance Tuning) Enterprise Application Integration (Middleware) Technologies; SeeBeyond ICAN Suite (5.x), Sun Java CAPS, Fusion Middleware.
• Deployed applications/builds on WebLogic- NGM, PBA/ ICAN/eGate/ SPC environment. Deployed business process such as BPEL using Oracle SOA- Oracle Fusion Middleware. Deployment of SOA composite application which include Service components and Binding components such as Web Services using Enterprise Manager Fusion Middleware Control. Deployed Oracle Weblogic patches on Weblogic domain.
• Monitoring the performance and availability of key middleware components in production and test environments. Handling meetings with application and various other teams to discuss and resolve outstanding issues.
• Troubleshooting and performance tuning skills/experience.
• Responsible for day-to-day administration of the Middleware environment.

Environment: WebLogic Application Server 10.3.6.0/12.1.1.0 , SOA 11.1.1.6, Websphere 7.x, 8.x, Jboss 6.x, Apache 2.x, eGate 4.5.x, Golden Gate 11.1.1.1.2 , ICAN 5.0.5.117, RedHat Enterprise Linux 5.10, Windows 2003, WLST, LDAP, Microsoft Outlook, Perl, Korn, ANT, Service Desk, Jenkins, JDK1.7, J2EE, Jrockit8.1, JSP, Servlets, EJB, JDBC, XML

Confidential

IT Analyst

Responsibilities:

• Support Analyst for critical production issues in Application Servers such as WebSphere(WAS)/WebLogic(WLS) and Web Servers such as Apache.
• Administering/Configuring/Managing WAS ND 6.1/7.0 and Oracle WLS 9.x/10.x/11g application servers on Linux, Sun Solaris environments. Installing IBM HTTP Servers and integrated with WebSphere (WAS) for load-balancing and fail-over using generated plug-in.
• Configured /Integrated/ Maintained J2EE Services including JDBC, JMS, and JNDI with Application Servers.
• Deployed WAR’s and EAR’s applications on WAS Clustered servers and WLS clustered managed servers. Deployed J2EE based applications on multiple WebLogic Servers and maintained Load balance, high availability and Fail over functionality. Installed SSL certificates on WLS,WAS and WebServer using ikeyman tool.
• Troubleshooting issues related to WAS/ WLS server crash, application deadlocks, high CPU and Out of Memory (OOM) exceptions by taking thread dumps, heap dumps and enabling verbose Garbage collection (GC).
• Coordinated with Oracle Support for resolving issues related to WLS product and bug fixes.
• Actively handled meetings with application team to discuss and resolve outstanding issues.

Environment: WebSphere Application Server ND 6.1/7.0, IBM HTTP, WebLogic Application Server 9.x/10.x/11g, Apache 2.x, Sun Solaris 9/10, HP UNIX 11, RedHat Enterprise Linux 4.0/5.0, WLST, HTTP server, LDAP, Microsoft Outlook, Perl, Jenkins, Korn shell, ANT, BMC Remedy, JDK1.4/1.5/1.6, J2EE, Jrockit8.1, JSP, Servlets, EJB, JDBC, XML.

Confidential

Technical Services Professional - Middleware Administrator

Responsibilities:

• Handling Critical Applications with adherence to 100% Service Level Agreement for high priority critical issues. Installing, configuring, managing and administering IBM WAS 6.x and BEA/Oracle WLS 9.x /10.x in both production and non-production environments.
• Installing IBM HTTP Servers and integrated with WebSphere AS for load-balancing and fail-over using generated plug-in. Installed and configured WLS plugins on Apache 2.x and IPlanet 6.x web servers. Clustered WAS/WLS
• Managed Servers on multiple platforms using both horizontal and vertical scaling methods in both production and non-production environments.
• Configuration of WebSphere and WebLogic Application Server resources like JDBC Data Sources/JDBC Providers and Connection Pooling to connect to Oracle/DB2 database. Deployed and Monitored J2EE applications on IBM WebSphere and Oracle WLS managed servers in non-production and Production environments.
• Configured Service Integration Buses (SIB) and JMS Activation Specifications using both default messaging and WAS MQ messaging providers. Performed User Management, creating user and group accounts assigning permission to file systems.
• Automation of routine activities like server monitoring, build scripts and Instance monitoring using shell scripts. Automated routine administrative tasks in WAS and WLS using shell,WLST scripts. Monitored J2EE based application performance and tuned WLS containers for reducing latency and performance issues.
• Provided Netegrity Siteminder solutions for the client Option. Analyzed Error and Event logs and diagnosed Application Server problems.
• Performing RCA for Production Critical Issues related to WAS/WLS managed server crash, application deadlocks, High CPU and OOM exceptions by analyzing Thread dumps and Heap dumps, Core dumps, enabling verbose GC and Measuring Server Performance by benchmarking certain values.
• Worked with IBM/Oracle Support to resolve critical issues.
• Delivery of excellence to clients with resolution data, RCA and Fix of the issues. 24X7 Support for Internal and External WebHosting Sites of the client. Implementation of Change Requests without SLA breach or major application downtime. Following the process and procedures to document all the major and minor incident/service requests/change managements for Knowledge database. Responsible for day-to-day administration of the WLS and WAS environment.

Environment: WebSphere 6.x,WebLogic 9.x/10.x, JBoss 4.x/5.x, SunONE 6.0/ 6.1, Apache 2.x, IPlanet 4.1,/6.0, Linux, Sun Solaris 9, UNIX, IIS, Lotus Notes 6.5, JDK1.4/1.5/1.6, J2EE, Jrockit, JSP, Tivoli, Servlets, EJB, JDBC, XML, WLST, Wsadmin, shell, HTTP server, siteminder, LDAP.

Confidential

Senior Project Engineer

Responsibilities:

• Provided 24/7 support for critical production WLS and JBoss AS on Linux/Solaris based platform. Installed, Configured WLS 8.x/9.x on multiple platforms like Sun Solaris, RedHat Linux and Unix. Involved in installation, Migration, configuration and administration of WLS and JBOSS Servers.
• Upgraded WLS with necessary patches and service packs. Updating BEA License files and patch management work. Configured LDAP/IPlanet Directory Server for user authentication. Synchronizing Stage/QA Environment with the production.
• Creating Data Sources, CP, JMS Servers/JMS resource destinations. Responsible for setting up a clustered environment and also implementing JVM upgrade. Responsible for deployment of applications and performance tuning the application server. Used WLST scripts to automate routine administrative tasks in WLS. Wrote Unix shell scripts for automation of daily batch jobs.
• Monitoring the server performance, disk usage, heap usage, CPU usage, thread usage, connection pool usage and invoking the resolution activities if they are out of these resources.. Expertise in troubleshooting WebLogic/JBoss issues and provided Root Cause Analysis. Worked on system performance issues and coordinated with the concerned teams. Worked closely with BEA to resolve products issues/bugs and acquired patches for the same.

Environment: WebLogic 8.x, 9.x, JBoss, Linux 3.1,4.0, Sun Solaris 8, HP UNIX 11, Microsoft Outlook, shell, ANT, JDK1.4/1.5, J2EE, Jrockit, JSP, Servlets, EJB, JDBC, XML, siteminder, WLST, HTTP server, LDAP.

Confidential

Project Engineer - Grid and WebLogic Administrator

Responsibilities:

• Provided non-production support for WLS and JBOSS AS. Configured WLS 8.x/9.x on multiple platforms like Sun Solaris, RedHat Linux, Unix and windows.
• Responsible for setting up, configuring, supporting and managing the WLS environment to ensure system reliability. Worked on instance creation, decommission, instance migration and modification of existing environment.
• Deployed applications on multiple WLS domains. Configured JDBC, CP and JMS server, JMS Destinations via WLS Console in clustered environment.
• Installation of WebLogic software, clustering and domain builds.
• Involved in patch management and installation of new grids and addition/deletion of hosts from existing grids.
• Responsible for daily and weekly scheduled activities.
• Troubleshooting and escalating major issues to Platform (symphony grid is product of Platform) and following up with them on issue resolution.

Environment: WLS 8.x/9.x, JBoss, Linux 3.1/4.0, Sun Solaris 8, UNIX, Windows 2003, 2008, shell, ANT, JDK1.4/1.5, Oracle 9i, IBM DB2, J2EE, jRockit, JSP, Servlets, EJB, JDBC, XML, HTTP server, Load runner, LDAP.