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Lead Upk Content Developer Resume

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Amarillo, TX


As a Senior UPK Developer, Confidential has experience in every phase of the implementation lifecycle including analysis, fit gap, design, unit testing, system testing, acceptance testing, implementation, configuration, EDI support, training material development, user training, and operational activities associated with post implementation. Applied practices also include review of project schedule and decisions made to achieve project timelines and goals. Additional skills that are User Productivity Kit specific include (not limited to) UPK installation/troubleshooting, Train the Trainer/Developer sessions, Development and Deployment of course outlines and materials, Development of custom documentation, Facilitation of SME review. Experience is inclusive of the creation of the following Simulation Modes and Document Types from UPK v 3.5 - 11.1.


UPK 3.5 - 11.1(Professional Edition)

Windows 95/98/2000/XP/2003/Vista

Office Suite

MS Exchange




Adobe Captivate




Financial/Supply Chain








Confidential, Amarillo, TX

Lead UPK Content Developer


  • Develop content creation and approval procedures
  • Conduct train the developer sessions
  • Design and development of client custom documentation
  • Conversion and development of test cases
  • Based on SME conversations and Design Documentation
  • Test Cases Documents (incorporated Technical & Functional design)
  • Test It Mode
  • Development of training material
  • Instructor Manuals (Includes Outlines and Training Documents)
  • Assessments
  • Training Simulations
  • Conducted classroom training sessions
  • Set up and implemented help menu integration
  • Review and Update Technical & Functional Design Documents

Confidential, Houston, TX

Lead UPK Content Developer


  • Coordinated instructional development with off-shore group
  • Capture training material
  • Produce training documentation
  • Provide role specific comments/notes
  • Teamed with SME’s for critical topic developments
  • Captured last minute changes
  • Created & assigned roles to topics based on trainer needs
  • Organized training topics into role specific categories
  • Maintain outlines for defined courses
  • Implemented final edits on all content for final approvals

Confidential, Baltimore, MD

Process Coordinator


  • Documenting past businesses P2P processes
  • Facilitating discussion for future P2P process
  • Recording SME notes for To-Be systems
  • Coordinate and conduct business process drafting sessions with SMEs
  • Create useable business process flows utilizing Visio software
  • Coordinated with the client training group to convert captured process flows for UAT.
  • To be converted to Technical / Functional writing publications
  • Various administrative duties including updating RAID logs and Dashboards

Confidential, Montclair, NJ

Project Manager & UPK Developer


  • Developed project timeline and tasks
  • Coordinated team tasks and responsibilities
  • Facilitated SME review of business process and training needs
  • Recorded, developed, & standardized UPK training material
  • Documents include outline, training guides and job aides
  • Also includes training and help simulations
  • Advised and coordinated with IT staff on server installation and help menu integration


Lead UPK (v3.6) Developer


  • Coordinated with Change Management on roll out of training material
  • Lead UPK Development and Delivery of Financial and Supply Chain modules
  • Course material captured and published
  • Administered initial training courses
  • Assisted with HCM modules as needed
  • Assisted functional resources with delta training
  • Conducted TTT & TTD sessions with client SME’s
  • Trained client on how to maintain developed material
  • Trained client on how to properly use the UPK simulations for training end users

Confidential, Seattle, WA

Project Manager


  • Provided quality control of all customizations
  • Development of test cases
  • Validation of test results
  • Conduct knowledge transfers with end users

Confidential, Louisville, KY

Program Manager


  • Lead in the development of testing and training materials
  • Delivered one on one training to individuals that missed scheduled class training
  • Conducted on-site production support for 2nd and 3rd shifts
  • Helped resolve functional issues when possible
  • Ensured timely communication and resolution of noted bugs

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