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Collections Specialist-contract Resume

2.00 Rating

Farmington, CT


  • Eetailed - oriented, analytical, and hard-working senior revenue analyst known for accuracy, attention to detail and timeliness in managing client invoice review.
  • Billing/A/R career spans 15 years of experience in direct mail, technology, manufacturing, insurance, and other industries that include accountability for the processing of account portfolios. Backed by solid credentials
  • (AS in accounting and management) and proficient in SAP, PrintStream, PeopleSoft, Oracle, MS Office, Ariba and Xign systems.


  • Accounts Receivable Processes
  • Invoices/Payment Transactions
  • Account Reconciliation
  • Customer Service
  • Ariba & Xign System Technologies
  • Records Organization & Management
  • SAP, PeopleSoft, & Oracle Software
  • PrintStream, QuickBooks


Confidential, Farmington, CT

Collections Specialist-Contract


  • Perform collection responsibilities for assigned U.S. and Canadian customer accounts in excess of 95 million dollars per year.
  • Provide single point of contact for customers in designated accounts receivable portfolio assignment. Review all delinquent accounts and perform customer service related collection activities; spearhead next steps and follow-up action plans.
  • Analyze and resolve problems by coordinating with appropriate departments todrive operational excellence in the contract-to-cash application cycle
  • Open new accounts as needed, process trade and bank references, and signed credit applications
  • Work with all internal and external customers on accounts receivable balances in a proper and timely manner
  • Perform credit analysis of new and existing clients
  • Monitor customer account details for non-payments, delayed payments and irregularities.
  • Respond to external/internal inquiries regarding payment and case escalation status.
  • Research and resolve payment discrepancies, such as missing or misapplied payments.
  • Maintain detailed records of customer contact activities.
  • Responsible for using the Dun & Bradstreet credit service to pull reports for use in accomplishing responsibilities.

Confidential, Newington, CT

Senior Revenue Analyst


  • Audited complex client invoices for accuracy and completeness for the billing department.
  • Facilitated the review and approval of bills with management.
  • Identified revenue opportunities in the billing process.
  • Reviewed accounts receivables, identify delinquent accounts and establish payment plans as needed.
  • Contacted clients to resolve past-due balances by phone and mail.
  • Provided monthly aging and quarterly sales reports to clients and account executives.
  • Provided leadership and direction through effective communication, to develop an efficient team that is responsive to client billing requirements and deadlines.
  • Delegated effectively to develop personnel and effectively balance workload.
  • Served as a backup processor for postage requests, billing and Intelisent review.

Confidential, Glastonbury, CT

Senior Billing Specialist


  • Processed annual maintenance of customer IPO and SPO for Sound, Velocity, FAS and DDS product lines billing in excess of 50 million dollars per year.
  • Rebuilt trust with customers, repairing damaged relationships by ensuring timely, correct billing for all goods/services received.
  • Consistently demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy.
  • Coordinated billing dispute resolution and escalation processes; manage the follow-up procedures to ensure timely resolution of customer billing disputes and inquiries.
  • Submit, verify, and process all credit memos.
  • Improved processes for creating customer invoices to reduce overall timeframe for receiving payments.
  • Resolution of compass cases submitted by internal and external customers.
  • Researched, located and provided proper documentation to PCO Group and Account Managers for Missed Billing.

Confidential, Trumbull, CT

Senior Billing Specialist


  • Managed portfolio of accounts billing in excess of 10 million dollars per year.
  • Ensured billing is accurate and timely by working closely with management, sales, and customer to identify and ensure customer billing specifications are met.
  • Provided timely resolution of all invoice disputes and issues.
  • Ensured cash applications, copier readings, customer spreadsheet, and manual billing accuracy.
  • Electronic remittance notification and credit card transactions.
  • Processed customer termination requests.
  • Reconciliation of 90+ day cash on account.
  • Worked closely with collections department to impact the over 90 day receivables of accounts in portfolio.
  • Processed return mail.

Confidential, Trumbull, CT

Customer Maintenance Representative


  • Audited all entries to the database updated by groups performing functions affecting the integrity of the Customer File.
  • Ensured location codes, contacts, tax and credit terms are correctly entered, and review routine discrepancies and errors by contacting the groups such as collections, billing, A/R and credit that enter data.
  • Employed outstanding communication skills in interacting closely with internal and external customers throughout all phase of billing and collections.
  • Reviewed and responded to all documents and contracts submitted for updating within one hour of receipt.
  • Worked closely with billing, collections, A/R and credit to resolve discrepancies, errors and questions.
  • Recommended and presented procedural alternatives for improved efficiency.
  • Evaluated unique requirements and determine appropriate course of action to ensure timely and accurate resolution
  • Liaison between Customer Integrity Group and Dun & Bradstreet.
  • Processed all return mail.

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