SUMMARY

• Eetailed - oriented, analytical, and hard-working senior revenue analyst non for accuracy, attention to detail and timeliness in managing client invoice review.
• Billing/A/R career spans 15 years of experience in direct mail, technology, manufacturing, insurance, and other industries dat include accountability for the processing of account portfolios. Backed by solid credentials
• (AS in accounting and management) and proficient in SAP, PrintStream, PeopleSoft, Oracle, MS Office, Ariba and Xign systems.

TECHNICAL SKILLS

• Accounts Receivable Processes
• Invoices/Payment Transactions
• Account Reconciliation
• Customer Service
• Ariba & Xign System Technologies
• Records Organization & Management
• SAP, PeopleSoft, & Oracle Software
• PrintStream, QuickBooks

PROFESSIONAL EXPERIENCE

Confidential, Farmington, CT

Collections Specialist-Contract

Responsibilities:

• Perform collection responsibilities for assigned U.S. and Canadian customer accounts in excess of 95 million dollars per year.
• Provide single point of contact for customers in designated accounts receivable portfolio assignment. Review all delinquent accounts and perform customer service related collection activities; spearhead next steps and follow-up action plans.
• Analyze and resolve problems by coordinating with appropriate departments todrive operational excellence in the contract-to-cash application cycle
• Open new accounts as needed, process trade and bank references, and signed credit applications
• Work with all internal and external customers on accounts receivable balances in a proper and timely manner
• Perform credit analysis of new and existing clients
• Monitor customer account details for non-payments, delayed payments and irregularities.
• Respond to external/internal inquiries regarding payment and case escalation status.
• Research and resolve payment discrepancies, such as missing or misapplied payments.
• Maintain detailed records of customer contact activities.
• Responsible for using the Dun & Bradstreet credit service to pull reports for use in accomplishing responsibilities.

Confidential, Newington, CT

Senior Revenue Analyst

Responsibilities:

• Audited complex client invoices for accuracy and completeness for the billing department.
• Facilitated the review and approval of bills with management.
• Identified revenue opportunities in the billing process.
• Reviewed accounts receivables, identify delinquent accounts and establish payment plans as needed.
• Contacted clients to resolve past-due balances by phone and mail.
• Provided monthly aging and quarterly sales reports to clients and account executives.
• Provided leadership and direction through TEMPeffective communication, to develop an efficient team dat is responsive to client billing requirements and deadlines.
• Delegated TEMPeffectively to develop personnel and TEMPeffectively balance workload.
• Served as a backup processor for postage requests, billing and Intelisent review.

Confidential, Glastonbury, CT

Senior Billing Specialist

Responsibilities:

• Processed annual maintenance of customer IPO and SPO for Sound, Velocity, FAS and DDS product lines billing in excess of 50 million dollars per year.
• Rebuilt trust with customers, repairing damaged relationships by ensuring timely, correct billing for all goods/services received.
• Consistently demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy.
• Coordinated billing dispute resolution and escalation processes; manage the follow-up procedures to ensure timely resolution of customer billing disputes and inquiries.
• Submit, verify, and process all credit memos.
• Improved processes for creating customer invoices to reduce overall timeframe for receiving payments.
• Resolution of compass cases submitted by internal and external customers.
• Researched, located and provided proper documentation to PCO Group and Account Managers for Missed Billing.

Confidential, Trumbull, CT

Senior Billing Specialist

Responsibilities:

• Managed portfolio of accounts billing in excess of 10 million dollars per year.
• Ensured billing is accurate and timely by working closely with management, sales, and customer to identify and ensure customer billing specifications are met.
• Provided timely resolution of all invoice disputes and issues.
• Ensured cash applications, copier readings, customer spreadsheet, and manual billing accuracy.
• Electronic remittance notification and credit card transactions.
• Processed customer termination requests.
• Reconciliation of 90+ day cash on account.
• Worked closely with collections department to impact the over 90 day receivables of accounts in portfolio.
• Processed return mail.

Confidential, Trumbull, CT

Customer Maintenance Representative

Responsibilities:

• Audited all entries to the database updated by groups performing functions effecting the integrity of the Customer File.
• Ensured location codes, contacts, tax and credit terms are correctly entered, and review routine discrepancies and errors by contacting the groups such as collections, billing, A/R and credit dat enter data.
• Employed outstanding communication skills in interacting closely with internal and external customers throughout all phase of billing and collections.
• Reviewed and responded to all documents and contracts submitted for updating within one hour of receipt.
• Worked closely with billing, collections, A/R and credit to resolve discrepancies, errors and questions.
• Recommended and presented procedural alternatives for improved efficiency.
• Evaluated unique requirements and determine appropriate course of action to ensure timely and accurate resolution
• Liaison between Customer Integrity Group and Dun & Bradstreet.
• Processed all return mail.