Technology Lead Resume Malvern, PA - Hire IT People

PROFILE:

Technically inclined, innovative, and intuitive IT professional, with more than 8 years of experience in project management and communications infrastructure, systems, and services in Oracle applications. Expert at analyzing and resolving complex project problems and issues; as well as in planning and implementing various projects and programs. Adept at developing system - specific modules from both technical and functionalperspectives. Effective at communicating and establishing long-term relationships and strategic alliances with stakeholders and key clients in various industries. Articulate communicator; bilingual in English and Malayalam. Program Development w Business Process Identification w E - Business Suite Implementation Methodology Risk Management and Mitigation w Technical Support and Troubleshooting w Technology Needs Assessment

TECHNICAL ACUMEN:

PROFESSIONAL EXPERIENCE:

Confidential, Malvern, PA

Technology Lead

Environment: Oracle CRM - Field Service

Responsibilities:

Identify the Requirements and Constraints in existing Confidential Service Dispatch Process/Integration with Oracle Field Service for the Cases in Service Could and other External Systems.
Analyze the Workforce Optimization tools for availability of features that cover Confidential Business requirements
Design an Integrated business solution to maintain the Service systems from Oracle and Dispatch system from the newly identified tool to implement an Optimized and Cost effective Service Business.
Design an Integrated solution based on Oracle SOA 11g which integrates any external system with the Oracle R12 Service Request creation.
Coordinate with Individual Business Groups for Confidential Office Solutions and Confidential USA Company on Requirements Analysis and Design Approvals.
Coordinate the Offshore/Onsite team for the design/development Phase of the project.

Confidential

Technology Lead, Service

Environment: Oracle CRM - Field Service

Responsibilities:

Identify the Requirements and Constraints in existing Confidential Service IVR Technology based Service Request creation Process.
Design an Integrated solution based on Oracle SOA 11g which integrates the new IVR Technology with the Oracle R12 Service Request creation Interface.
Coordinate with Business for the design and to be Process flow approval.
Unit Testing/Integration testing for IVR system.
Coordinate the Offshore/Onsite team for the design/development Phase of the project.

Confidential, Malvern, PA

Technology Analyst

Environment: Oracle CRM - Field Service and Install Base

Responsibilities:

Detailed study of varied business operations in Service Area for Confidential Office Solutions (R12 ERP Environment) and Confidential USA Company (11i ERP)
Identify the Business Process Gaps between the processes of two organizations
Analyze and Design an Integrated business solution with to be Process Flow to cater the Business Requirements of both the organizations.
Analyze the 11i ERP Environment Integrations with Legacy Systems and design suitable R12 Solutions avoiding/integrating with Existing External systems related to R12
Coordinate with Individual Business Groups for Confidential Office Solutions and Confidential USA Company on Requirements Analysis and Design Approvals.
Coordinate the Offshore/Onsite team for the design/development Phase of the project.

Confidential

Senior System Engineer

Environment: Oracle 11i ERP, Contracts, Install Base, Field Service

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Technology Lead Resume

Malvern, PA

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