PROFILE:

Oracle Federal Financials / Help Desk / Use Case / Training Lead / Instructional Design / Testing / Quality Center

SUMMARY:

Requirements, HPQC/ALM, RTM, Rationale RequisitePro, UPK, BPR, SharePoint Administrator, EVMS

SKILLS:

Oracle Federal Financials

Requirements Process and Analysis / Business Process Modeling

HP Quality Center / HPQC / HP ALM - 3 years (System Administrator )

Rational RequisitePro Use Case Requirements Documentation (IBM)

SharePoint Administrator

Help Desk and Call Center

IBM Simulation Producer and IBM Content Producer

Requirements Analyst | Oracle Federal Financials | ERP Functional | Training Lead | Instructional Design | Budget Execution (BE) | Accounts Receivable (AR) OnDemand / UPK | Accounts Payable (AP) | Purchasing (PO) | General Ledger (GL) | I-Procurement | Grants Management | PRISM | Earned Value Management (EVM) | Enterprise Architecture

EXPERIENCE:

Confidential, Washington, DC

Responsibilities:

• Functional Requirements Management: Solicited and documented 1000s of Confidential requirements for an Oracle ERP R12 project for the Prospect to Order, Budget to Report, Order to Cash, and Procure to Pay end to ends from Tri - Service MILDEP stakeholder groups.
• Provided guidance on requirement structure and content seeking unambiguous, concise and verifiable requirements to meet stakeholder needs.
• Program liaison for 100s of Military Department and Agency POCs for functional and technical design sessions, action item meetings, and program communications.
• Participated in design decision discussions and supported functional design document review and editing.
• Resolved significant project issue by reconfiguring multiple non-cohesive requirement efforts through providing a single, clear and repeatable process and structure to the RTM process.
• System Administrator for HPQC ALM 11.5.2: Manage the SCES ALM requirements traceability management (RTM) tool, supporting the processes for the Full lifecycle of requirements management from Requirements solicitation, to Test Case development and Test Lab execution, through Defect management and Reporting.
• Train HP QC modules for Test Plan, Test Execution and Defect tracking for both MILDEPs and contractors. Used UPK software to record the process and document steps and notes to support over 40 testers.
• System Administrator - SharePoint 2010, manage enterprise content management software for document storage. Includes managing sites, libraries, user group access, web parts, developing and maintaining dashboards, as well as storyboarding, designing and developing workflows using Nintex.
• Document, research, and resolve complex queries and issues for SharePoint, HPQC Test and Requirements.
• Provide on-demand support for SharePoint functionality, HPALM Testing and HPQC Defect management, as well as other PMO tool and requirement queries for over 250 government and contracting staff. Identify areas of deficiency in process or software utilization and provide guidance to leadership and other key users to affect change and streamline or create efficiencies in process.

Workforce Preparation Trainer

Confidential, Washington, DC

Responsibilities:

• Training design and development for Oracle 11i Time and Labor materials (work instructions and exercises).
• Managed monthly period process including configuring the training environments and closing and opening GL, Budget, and accounting periods.
• Triaged Oracle Federal Financial help requests in support of the Training community, conducting research, analysis, and testing. On occasion, worked with the functional team to communicate issues, seek guidance and to clarify functional (or technical) process to resolve training issue tickets.

Confidential, Washington, DC

Oracle Training Manager and Requirements Analyst

Responsibilities:

• Conducted classroom based training needs analysis and conducted ILT sessions for over 500 attendees
• Implemented ADDIE model for training development, conducted training needs assessment, identified course objectives and functionality to be developed, designed a training structure split by Oracle Module, developed a blended learning solution using subject content obtained from interviewing subject matter experts and reviewing testing documentation, developed training topics using UPK focusing on documenting what end users needed to know to complete their work while explaining the “why’s”.
• Integrated online CBT training content produced from UPK into the Departmental of Education’s Learning Management System (LMS).
• Provided full software development lifecycle (SDLC) project management including supporting the proposal effort, project planning and scheduling, earned value management (certified EVMS Cost Account Manager), gathering requirements, as well as developing technical design documentation, training documentation and delivery in support of Education’s Grants Management Line of Business ( Confidential ) G5 project.
• Requirement management: led gathering, analysis and validation JAD sessions, documenting requirements in Rational ReqPro, presenting requirements back to end users in Use Case flows to analyze and validate those requirements with the Confidential subject matter experts.
• Provided specialized ad-hoc Oracle functional help desk support and training for upgrade implementation across multiple applications, including PRISM (contracting), Oracle I-Procurement, Oracle Purchasing and Payables (P-CARD). Systems integrator requested senior Oracle Federal Financial trainers and training leads to support an ad-hoc effort at NIH, allowing simultaneous full-time work at Education.
• Supported Tier 3 help desk activities; documenting issue tickets, researching and analyzing NIH specific processes to resolve tickets and trained Oracle help desk staff on Oracle forms, fields and processes.

Training Manager (Sr. Consultant)

Confidential, Washington, DC

Responsibilities:

• Configured training environment including setting up Oracle context sensitive, customers and invoices for accounts receivable (AR), cross validations and budget distribution records for budget to report training
• Managed Oracle training team, meeting deliverables of Training Plans, Training Strategies, and Skills Gaps Analysis (SGA), as well as 185 UPK procedures, 14 Instructor led training (ILT) courses, 23 online courses for the Department’s Learning Management System (LMS), and full suite of on-line support simulation materials
• Provided management and editorial review and analysis of UPK content to support over 1200 users training.

Sr. Training Consultant

Confidential, Linthicum, MD

Responsibilities:

• Facilitated training on AR, AP, and GL modules for Government Contractors to Confidential while integrating accounting systems as part of one of the world’s largest Oracle Financial implementations.
• Supported cross-validation rule discussions and preparation for client testing, cutover and production simulations, then post go-live activities for four separate Contracting implementations.
• Primarily supported Accounts Receivable in the AR/AP netting process documentation and training.
• Analyzed and modified training materials and created IBM Quick Navs (quick references) for AR, AP, & GL
• Created, updated, and modified WBT content using IBM’s Content Pro and Sim Pro software similar to UPK
• Supported ticket issue identification, recording, and resolution with “ Confidential Contractor” groups to help facilitate issue resolution on key items documented during pre-cut-over and post go live activities.

Consultant

Confidential, Rockville, MD

Responsibilities:

• Training Lead and acting Editor and Quality Assurance lead as Document Controller; supervising the QA process for training documentation of over 180 Oracle 11i training topics; managed prioritization list and document register of procedures while managing publishing tasks, training deliverables, and timelines for online help, job aids, & student guides.
• Developed standards, guidelines and templates for the training team.
• Developed Organization Impact Analysis (OIA), Training Strategy, Training Plan, and Skills Gap Analysis for the training team to support project training deliverables.
• Supported proof of concept (POC) for training software selection, included analysis of three documentation alternatives; Oracle Tutor, Robo Help, and OnDemand / UPK. Proved that the alternative selected, UPK, would enhance the overall training strategy and provide cost savings through efficiencies and effective courseware development, blended learning solution, and additional context sensitive on-line help functions.

Sr. Management Analyst

Confidential, Rockville, MD

Responsibilities:

• Designed, developed, and implemented an online help program for a data warehouse project.
• Developed and delivered the Software Configuration Management Plan and Software Quality Assurance Plan
• Interim Software Configuration Manager (SCM) using Microsoft Visual SourceSafe-MVSS
• Designed, developed, and implemented Crystal Report defect fixes mitigating schedule issue.
• Established and co-designed a defect business process model to track policy and procedures
• Led testing phase, daily assessment and deployment meetings, and provided reconciling test status.