Onsite Team Lead and Oracle Applications Analyst Resume

SUMMARY

8+ years of experience as Oracle Applications Techno - Functional Consultant in Oracle Applications Releases 11i and R12 for Analysis, Design, Development, Testing and Implementation and production support.
Techno Functional expertise in Oracle HCM, Advanced benefits and Oracle Payroll, Core HR, SSHR, Oracle Incentive Compensation (OIC), Order Management Modules, Oracle AOL, TCA.
Expertise development experience in PL/SQL, Oracle Workflow and XML Publisher Reports.
Hands on Experience in PL/SQL customizations of extended modules as plug-in to standard Modules.
Worked with all phases of SDLC - Requirement Gathering, Fit/Gap Analysis, Solution Design, Application Development, Testing (Unit, Integration, User Acceptance), Deployment and Production Support.
Worked on Oracle Application Framework and performance tuning for maintenance and Support.
Worked in Maintenance and Support project as an onsite Lead and Customer coordinator.
Functional Knowledge in Oracle Order to Cash and Procure to Pay Cycles.
Worked proficiently on escalated incident management, problem management, release management, disaster recovery and production stability of the services using tools like Remedy.
Experience in Workflow Customization according to business needs.
Strong analytical, diagnostic and troubleshooting skills and ability to work in a fast-paced and team-oriented environment.
Experience in environments requiring direct customer interaction during specifications, documentation, design and development and implementation phases.

TECHNICAL SKILLS

Oracle Applications: Oracle Applications 11i, R12 Oracle HCM, OM, OICApplication Object Library (AOL)

Languages: SQL, PL/SQL, HTML, UNIX Shell Scripting

RDBMS: Oracle 10g/9i/8iOracle Tools PLSQL, Work Flow Builder and XML Publisher.

Database Tools: SQL*Plus, SQL* Loader, Toad

PROFESSIONAL EXPERIENCE

Onsite Team Lead and Oracle Applications Analyst

Confidential

Responsibilities:

Make changes to job, valid grade, bonus code, new grade definition setups, flex-fields, workflow builder, profile options etc via WebADI and manual updates.
Add new locations, holiday calendars, define and modify absences
Support Employees, Managers and Staffing & Compensation for inquiries or issues related to configuration and employee data.
Proactively monitor daily logs and reports to identify gaps and issues in data integrity in the application.
Review and resolve data quality gaps and issues reported by partners and other teams.
Analyze and remediate data quality gaps and issues and ensure impacted stakeholders are informed of issue, status and expected time to resolution.
Responsible for ensuring that all SOX & Audit processes are adhered to

Onsite Team Lead

Confidential

Responsibilities:

Onsite lead for the Maintenance Project, with a 10 member team size.
Interacting directly with Business Users and Client partners.
Involved in pro-active auditing of system defects, thereby preventing incident reporting and faster turnaround for user issues.
Co-coordinating defect fix deployment - defect identification, root cause analysis, solution design and reviews.
Handling Impact analysis for Application Change requests, estimating effort, assigning resources.
Managing daily maintenance activities - incident assignment, monitoring SLA adherence, providing feedback to end users, high touch support during critical payment period.
Documentation activities and training the team
Knowledge Management anchor of the team - sharing and motivating team members for technical ethics concerning team data and general IT knowledge
Handled resource transitions within team with ease
Successfully achieved lowest open incident counts and helped maintain quickest response time and high CSAT scores.

Developer

Confidential

Responsibilities:

Interacted with business owners, functional consultants and subject matter experts effectively to understand business requirements, functional designs, process flow and data flow.
Developed a custom item interface program for customer date from IVRS vendors to Oracle eBS.
Integrating the package with the AIA flow using custom wrapper program.

Developer, Oracle Apps Consultant

Confidential

Responsibilities:

Interacted with business owners, functional consultants and subject matter experts effectively to understand business requirements, functional designs, process flow and data flow.
Involved in defect identification, root cause analysis, solutioning and code deployment.
Involved in pro-active auditing of system defects, thereby preventing incident reporting and faster turnaround for user issues.
Managing daily maintenance activities - incident assignment, monitoring SLA adherence, providing feedback to end users, high touch support during critical payment period.
Documentation and training
Responsible for ensuring that all SOX & Audit processes are adhered to.

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