SUMMARY:

• 25 years of experience in managing and implementation consulting multiple large complex projects.
• The preceding ten years focus has been on Oracle consulting implementation and managing a diverse scope of CRM/ERP Implementations.
• Additionally, managing teams during discovery to implementation phases of projects for the development of business process design and operations management.
• Managed several projects and served as the leadership and functional consultant leader for several Oracle software implementation projects, affording full lifecycle expertise, from initial opportunity identification through project closure.
• Provided implementation services and support path for Order - to-Cash and Procure-to-Pay modules.
• Therefore, the efforts have included the development of global ERP/CRM systems designs, deployment of strategies, timelines, budgets and resource requirements.

SKILLS SUMMARY:

Oracle AIM

Microsoft Project

Oracle Applications, Functional Knowledge, 11.5.10/r12

Oracle Teleservice

Oracle TelesSales

Oracle Sales

Oracle Order Management

Oracle Inventory Management

Oracle Advanced Inbound

Oracle Advanced Outbound

Oracle Field Service/Mobile Field

Oracle Spares Management

Knowledge Base

Installed Base

Scripting

Workflow

Territory Management

Case Management iSupport

Account Receivables-Customer Standard

Purchasing

Oracle Advanced Pricing

Oracle Enterprise Asset Management

Oracle Trading Community Architecture

CTI Applications

Oracle Daily Business Intelligence

Oracle Business Rule Monitor

IVR Technology

Universal Work Queue

PBX and ACD Technology

Email Center

Marketing On-Line

Service Contracts

Depot Repair

Discoverer’

SQL

Government clients

Communications

Office Solutions-Copier

Credit Card processing

PROFESSIONAL EXPERIENCE:

Confidential

Consultant

Responsibilities:

• Leading Biostim, Biologics, Extremeity and Spine Fixation company. ImplementedandcompletedO2C modules from order placement and through a collection of payments.
• Managed over 100 RICE itemsinclusive of modules. Implemented Order Management, Receivables Inventrory. Implemented a completely customized solution that included multi-org solution.
• The implemantation included implementing customized Order Management and AR solution with a product named PacWare.
• The solution would integrate with the entire company process of financials and SCM. The OM process included some EDI intergration with Medicare and Medicaid.
• Modules included: Oracle AR, Order Management, Service, Service Contracts, Depot Repair and Installed base.

Confidential

Consultant

Responsibilities:

• Leading home warranty company throughout North America.
• ImplementedandcompletedO2C modules from order placement and through a collection of payments.
• Managed over 45 RICE itemsinclusive of modules.
• Implemented Service Contracts, Order Management, and Receivables.
• Implemented a completely customized solution that included multi-org solution.

Confidential, Dallas, TX

CRM Consultant/Solutions Architect

Responsibilities:

• Implemented a solution with a service/manufacturing corporation.
• The company managed several internal companies and implemented an integrated solution for the corporate umbrella that included international and with multiple organizations.
• As a part of the CRM implementation team the module included: Teleservice, Installed base, Field Service, Mobile Field Service, R12, Depot Repair, Service Contracts and Spares Management.

Confidential, Dallas, TX

CRM/OM Solutions Architect Consultant

Responsibilities:

• Developed marketing plan and strategy for current and future customer base.
• Worked with officers of the company and develop short and long term action plan on sales division.
• Developed a customized portal for ongoing marketing analysis, which was used to improve market share retail/restaurant industry.
• The modules implemented were: Sales, Telesales and Order Management.

Confidential, Memphis, TN

CRM/OM/AR/R12 Functional Lead Consultant/Solutions lead

Responsibilities:

• Provided customized solution for Confidential ’s customers, which provided a new line of business with Repair and Return process.
• Additionally, the implementation involved a complete CRM solution with a heavy concentration on a customized Depot Repair design.
• The solution required integration with internal projects such as Living Social and Apple iPad’s.
• The focus was on a Repair and Return and Advance Exchange data flow.
• The solution included a complete BOM/WIP process with multi-org and several integration points with multiple internal customers.
• The modules implemented were: Service, Service Contracts, Installed Base, Depot Repair, Order Management, and Field Service.

Confidential, Dallas, TX

CRM Lead Consultant

Responsibilities:

• CRM/ OM Functional Lead Consultant- R12Implementing a solution in manufacturing environment.
• This is a substantial integration and conversion project of Service Contracts and Installed Base.
• The process includes integration of quotes from Sales Force with Sales Orders, Contracts and installed Base with Oracle.
• The project involved designing, developing, implementing Service Contracts, Install Base, and Order Management.

Confidential, Houston, TX

CRM/OM/Purchasing Functional Lead Consultant

Responsibilities:

• Teleservice
• Installed Base
• Knowledgebase
• Service Contracts
• Lead a map and gap analysis of business requirements with eBusiness Suite 11.5.10.2 in fast paced environment.
• Setup Oracle Order Management, Advance Pricing, Shipping Execution, and Purchasing.
• Assisted in the migration from legacy systems to Order Management
• Designed and documented ERP based solution to meet business requirements
• Drove business process engineering and related fundamental concepts through Oracle ERP and related information systems best practice deployment.
• Designed solution that was integrated with Project and Tasks
• Order Management, Purchasing, Teleservice, Install Base, Service Contracts, Advanced Pricing, Inventory, TCA, iProcurement and Account Receivables.

Confidential, Atlanta, GA

CRM Lead Consultant

Responsibilities:

• R12 Supported and resolved the Oracle applications the Advanced Inbound CRM applications.
• There was a requirement for CTI applications in order to reduce the time on the customer interactions in order reduce talk times.
• The water company wanted to develop more efficiency and better customer service in their call handling process. In addition, the directives were to correct and implement an upgrade from 11. .

Confidential, Pittsburgh, PA

Functional Lead

Responsibilities:

• Provided Production support for go live on R12 Applications.
• This was a customized solution that included tight integration with Oracle Teleservice applications and iSupport.
• Supported the RMA and Shipping process for headsets that are produced and manufactured by the operation.
• Supported the WIP job process creation and RMA process to provide a more efficient operation.
• Provided training and process analysis that examined current and future state of the applications within the organization.
• Provided configuration documentation highlightingfunctionality and customization scope.
• Provided customersolutions on Sales order creation on customer orders.
• The orders were processed through to AR for billing.
• This Order to cash solution was automated from the creation of the Order/ Quote/ Service Request.
• Teleservice, Install Base, iSupport, Service Contracts, Email Center, Territory Management, Depot Repair, Order Management, Inventory, General Ledger, WIP, BOM and Account Receivables.

Confidential, Saint Louis, MO

Purchasing and CRM Functional Lead

Responsibilities:

• Supported and provided support for UAT and Production setups for go-live preparation.
• This was a customized solution that included tight integration with Purchasing and Oracle Depot Repair applications.
• The process involved the creation of WIP, BOM and Installed Base customized flow for the repair of Ship loaders and parts.
• The process also involved creating a return and repair process.
• Provided training and process analysis that examined current and future state of the applications within the organization.
• Provided configuration documentation that highlighted functionality and customization scope.
• Additionally, the customer provided extensive complex ordering for the United States Air Force.
• General Ledger, Order Management, Inventory, Teleservice, Install Base, iSupport, and Depot Repair.

Confidential, Atlanta, GA

ERP/CRM Lead

Responsibilities:

• Supported and provided go-live support for Oracle applications that included several customizations.
• This was a customized iSupport application.
• Provided training and process analysis that examined current and future state of the applications within the organization.
• Provided configuration documentation highlightingfunctionality and customization scope.
• Additionally, performed as a liaison with Technical team and Functional team to resolve Technical issues.
• Solution designs were Order-to-Cash and Procure-to-Pay solution.
• The created solution was from Teleservice to create sales orders and sales order integrated with PurchasingDepartmentto create Purchase orders.
• Service Contracts, Install Base, iSupport, Customer Support, AR, Territory Management, Purchasing, iProcurement, Order Management, Inventory Management, and iReceivables