SUMMARY:

Over nineteen years of experience in the training and development industry wif a heavy concentration on software training development for Oracle ERP implementations. My superior skill set to quickly learn software applications, from a technical and business process perspective, TEMPhas allowed me to be viewed in many projects/positions as a top performer. I is extremely proficient in the ability to be proactive and take assignments to the next level to meet critical deadlines and project objectives.

TECHNICAL SKILLS:

• Oracle UPK 3.6.1, UPK 11.1, UPK 12.1 - 11 Years
• Adobe Captivate 2 and 3 and 9 - 3 Years
• Adobe Presenter 11.1 - 2 Years
• Oracle EBS/ERP R12 Finance Modules 12.2.4, 12.2.7 - 11 years
• PeopleSoft Finance, HCM and SCM Modules - 1 Year
• Noetix Reporting Tool - 1 Year
• INFOR Factory Track - 1 Year
• INFOR M3 - 1 Year
• IBM Rational Clear Quest, IBM Rational Manual Tester - 3 Years
• Microsoft Word, Excel, PowerPoint, Microsoft Publisher - 15+ Years
• Own UPK version 12.1 - Service Pack 1-4 - wif Oracle and PeopleSoft OTB modules imported

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

Training Team Lead

Responsibilities:

• Manage a team of training developers, current team of 9 wif a ramp to a total of 13 developers.
• Create role-based training development planning documents for each component ( Confidential, Confidential, Confidential ) based on each defined scope of work.
• Create role-based training development plan for delta training development for Confidential 12.2.4 to 12.2.7 update implementation.
• Create training development plan for training material development for Confidential and Confidential end user training on implementation of Oracle R12 12.2.7 Federal Financial Modules.
• Create a training delivery schedule, to include ILT, iWBT and WBT delivery methods, for Confidential and Confidential end users, wif a user base of 2000 for Confidential and 14,000 for Confidential .
• Maintenance of UPK Library/Content including building out UPK Library for course set, creating modules, adding applicable sections and topics, creating custom client templates and object modifications per client standards.
• Collaborate wif technical Subject Matter Experts (SMEs) to determine appropriate design and development process to create interactive asynchronous online courses that are visually engaging and easy to follow.
• Interview subject matter experts, organize and simplify the content, and write clear and engaging scripts for training.
• Review requirements documents, system prototypes, etc., to determine appropriate training content and materials for a system that is currently under development.
• Translate highly technical software functions/features into process driven user-friendly materials to support implementation and training of applications.
• Analyze training curriculum to determine appropriate types of documents and data staging needed to meet the training requirements.
• Perform system validation against data staged for training to ensure processes work properly prior to training development.
• Develop ILT and WBT training materials for assigned Oracle R12.2.7 Finance modules using UPK as an authoring tool using the ADDIE model approach.
• Maintain and update training materials and manuals for each phased-in process and system implementation.
• Publish end-user training materials and any other client required deliverables (test scripts, job aids, training guides, instructor guides etc., etc.)
• Coordinates and completes project deliverables on time as determined by deadlines in development schedule.
• Delivery of end user training and/or train the trainer sessions

Confidential, Las Vegas, NV

UPK Training Developer/Trainer

Responsibilities:

• Develop training materials for assigned INFOR M3 and INFOR FACTORY TRACK (Procurement, Supply Chain and Manufacturing) topics wifin UPK.
• Create assessments for assigned topics wifin UPK.
• Add audio recording to assigned topics wifin UPK.
• Follow client-required templates and content checklist requirements across required project documents
• Maintain and update training materials and manuals for each phased-in process and system implementation/.
• Maintenance of UPK Library/Content including building out UPK Library for course set, creating modules, adding applicable sections and topics, creating custom client templates and object modifications per client standards.
• Publish end-user training materials and any other client required deliverables (test scripts, job aids, training guides, instructor guides etc., etc.)
• Coordinates and completes project deliverables on time as determined

Confidential, East Berlin, CT

UPK Training Developer/Trainer

Responsibilities:

• Collaborate wif technical Subject Matter Experts (SMEs) and Business Process owners to determine a definitive training content outline wif a critical and non-critical development strategy.
• Responsible for creating a globalization of training documentation standards across all the client organizations.
• Review requirements documents, system prototypes, etc., to determine appropriate training content and materials by Department and User Organization Role. Identify gaps in current documentation and identify new areas of required training.
• Developed Training documentation standards for BA’s to utilize when creating work instructions for the various work groups.
• Develop document numbering conventions for Work Instruction, Business Process and Training Documents to link document subjects to each applicable document reference.
• Performed system validation against current work instruction documentation to ensure processes work properly prior to updating current documentation and creation of new documentation.
• Created Job Aids and PowerPoint training deliverables for Oracle Common Functions processes.
• Created Job Aids and PowerPoint training deliverables for Oracle AP MarkView processes.
• Performed quality check for documentation standards on 500 job aid documents (For Oracle Modules: Assets, GL, PO, FS, OM, WIP, iSupplier, iProcurement, Payables, Project Accounting, BOM and Quality).
• Performed quality check for documentation standards on 107 training sets. (For Oracle Modules: Assets, GL, PO, FS, OM, WIP, iSupplier, iProcurement, Payables, Project Accounting, BOM and Quality).
• Assisted HR by preparing training PowerPoint documentation for LMS by making them SCORM ready using Captivate 9 to apply applicable setting, review in Cloud and then publish.
• Assisted HR by importing 107 training set SCORM ready files into FTP to prepare for import to TALEO.
• Met all project milestones and deadlines set by client.

Confidential, Bethesda, MD

UPK Training Developer/Trainer

Responsibilities:

• Collaborate wif technical Subject Matter Experts (SMEs) to determine appropriate design and development process to create interactive asynchronous online courses that are visually engaging and easy to follow.
• Interview subject matter experts, organize and simplify the content, and write clear and engaging scripts for training.
• Review requirements documents, system prototypes, etc., to determine appropriate training content and materials for a system that is currently under development.
• Translate highly technical software functions/features into process driven user friendly materials to support implementation and training of applications.
• Analyze training curriculum to determine appropriate types of documents and data staging needed to meet the training requirements.
• Perform system validation against data staged for training to ensure processes work properly prior to training development.
• Establish a training plan outline by module to include learning objectives for each topic wifin a course.
• Develop ILT and WBT training materials for assigned Oracle R12 Finance modules using UPK as an authoring tool using the ADDIE model.
• Follow client-required templates and content checklist requirements across required project documents
• Maintain and update training materials and manuals for each phased-in process and system implementation.
• Maintenance of UPK Library/Content including building out UPK Library for course set, creating modules, adding applicable sections and topics, creating custom client templates and object modifications per client standards.
• Publish end-user training materials and any other client required deliverables (test scripts, job aids, training guides, instructor guides etc., etc.)
• Coordinates and completes project deliverables on time as determined by deadlines in development schedule.
• Delivery of end user training and/or train the trainer sessions

Confidential, Houston, TX

UPK Training Developer

Responsibilities:

• Development of UPK training materials for the clients Oracle R12 implementation for AR, AP, FA, GL and CE modules using the ADDIE model.
• Collaborate wif technical Subject Matter Experts (SMEs) to determine appropriate design and development process to create interactive asynchronous online courses that are visually engaging and easy to follow.
• Publish end-user training materials and any other client required deliverables (test scripts, job aids, training guides, instructor guides etc., etc.)
• Supported delivery of end user training.

Confidential, Sterling, VA

Training Development Specialist

Responsibilities:

• Installation of Adobe Captivate 9 and Adobe Presenter 11.1 to use as project development resources.
• Collaboration wif SMEs and Business Leads to understand on business processes and policy content for training materials
• Collaboration wif Development team wif system issues, provide documentation of errors and any additional documentation needed to assist the team in resolving the issue.
• Recorded audio on PowerPoint training modules via Presenter 11.1 using scripts provided by the client.
• Creation of 21 e-learning system simulations for the FMCSA new motor carrier registration process via Adobe Captivate 9.
• Uploading of finished deliverables to Tortoise SVN repositories.

Confidential, Marietta, GA

UPK Training Developer Lead

Responsibilities:

• Collaborated wif technical Subject Matter Experts (SMEs) to determine appropriate design and development process to create interactive asynchronous online courses that are visually engaging and easy to follow.
• Interviewed subject matter experts, organize and simplify the content, and write clear and engaging scripts for training.
• Reviewed requirements documents, system prototypes, etc., to determine appropriate training content and materials for a system that is currently under development.
• Translated highly technical software functions/features into process driven user-friendly materials to support implementation and training of applications.
• Analyzed training curriculum to determine appropriate types of documents and data staging needed to meet the training requirements.
• Performed system validation against data staged for training to ensure processes work properly prior to training development.
• Maintenance of UPK Library/Content including building out UPK Library for course set, creating modules, adding applicable sections and topics, creating custom client templates and object modifications per client standards.
• Analyzed training curriculum to determine appropriate types of documents needed to meet the training requirements
• Establish a training plan outline by module to include learning objectives for each topic wifin a course.
• Developed training materials wifin UPK for the clients Oracle R12 implementation for AR, AP, FA, GL and CE modules using the ADDIE model.
• Published end-user training materials and any other client required deliverables (test scripts, job aids, training guides, instructor guides etc., etc.)
• Adhere to detailed training development schedules and meet deadlines for all assigned topics.
• Delivered end user training and/or train the trainer sessions.

Confidential, Chantilly, VA

UPK Training Developer/Trainer

Responsibilities:

• Collaborated wif technical Subject Matter Experts (SMEs) to determine appropriate design and development process to create interactive asynchronous online courses that are visually engaging and easy to follow.
• Interviewed subject matter experts, organize and simplify the content, and write clear and engaging scripts for training.
• Reviewed requirements documents, system prototypes, etc., to determine appropriate training content and materials for a system that is currently under development.
• Translated highly technical software functions/features into process driven user friendly materials to support implementation and training of applications.
• Analyzed training curriculum to determine appropriate types of documents and data staging needed to meet the training requirements.
• Performed system validation against data staged for training to ensure processes work properly prior to training development.
• Maintenance of UPK Library/Content including building out UPK Library for course set, creating modules, adding applicable sections and topics, creating custom client templates and object modifications per client standards.
• Analyzed training curriculum to determine appropriate types of documents needed to meet the training requirements.
• Establish a training plan outline to include learning/course objectives using Blooms Taxonomy approach.
• Developed UPK training materials for the clients Oracle EBS R12 Finance modules upgrade project utilizing UPK version 11.1 to capture major changes to create effective delta training using the ADDIE model.
• Published end-user training materials and any other client required deliverables (test scripts, job aids, training guides, instructor guides etc., etc.)
• Adhere to detailed training development schedules and meet deadlines for all assigned topics.
• Delivered end user training and/or train the trainer sessions.

Confidential, Pittsburgh, PA

UPK Consultant

Responsibilities:

• Meet wif all Business leads for fact finding and understand each functional areas impact of the RMS implementation
• Installation of UPK multi-client on 4 consultant’s machines
• Installation of UPK server
• Fact finding sessions wif Application Consultants to understand how they want to use UPK for Level 5 process development
• Create training around how consultants will utilize UPK
• Conduct training sessions for Application Consultants on how to use UPK to produce Level 5 process documents
• Consult wif Application Consultants on how to build their UPK libraries to halp build a basis to utilize for Training Development in the future
• Consult wif Application Consultants on building standards for Level 5 process development
• Consult wif Application Consultants on defining a review process of Level 5 processes wif an end result of the expected deliverable

Confidential, Marietta, GA

UPK Training Developer/Trainer

Responsibilities:

• Collaborate wif technical Subject Matter Experts (SMEs) to determine appropriate design and development process to create interactive asynchronous online courses that are visually engaging and easy to follow.
• Interview subject matter experts, organize and simplify the content, and write clear and engaging scripts for training.
• Review requirements documents, system prototypes, etc., to determine appropriate training content and materials for a system that is currently under development.
• Translate highly technical software functions/features into process driven user-friendly materials to support implementation and training of applications.
• Analyze training curriculum to determine appropriate types of documents and data staging needed to meet the training requirements.
• Perform system validation against data staged for training to ensure processes work properly prior to training development.
• Build a Training plan to outline the training P2P Re-Launch initiative training needs for various levels of users and training method.
• Maintenance of UPK Library/Content including building out UPK Library for course set, creating modules, adding applicable sections and topics, creating custom client templates and object modifications per client standards.
• Establish a training plan outline by module to include learning objectives for each topic wifin a course.
• Responsible for the development of UPK training materials for the clients Oracle EBS R12 Procure to Pay process utilizing UPK version 11.1 for all levels of end users using the ADDIE model.
• Training development for Requisitions, Sourcing and Procurement, Supplier Onboarding and Accounts Payable modules.
• Assist client training department in developing course definitions and training logistics for client internal LMS.
• Publish end-user training materials and any other client required deliverables (test scripts, job aids, training guides, instructor guides etc., etc.)
• Adhere to detailed training development schedules and meet deadlines for all assigned topics.
• Conducted T3 session for Trainers; delegated training content across 3 trainers; conducted dry runs and teach backs of assigned training content; created data scenarios for training delivery for trainers and applicable job aids for each trainer session.

Confidential, Williamsville, NY

UPK Training Developer/Trainer

Responsibilities:

• Collaborate wif technical Subject Matter Experts (SMEs) to determine appropriate design and development process to create interactive asynchronous online courses that are visually engaging and easy to follow.
• Interview subject matter experts, organize and simplify the content, and write clear and engaging scripts for training.
• Review requirements documents, system prototypes, etc., to determine appropriate training content and materials for a system that is currently under development.
• Translate highly technical software functions/features into process driven user friendly materials to support implementation and training of applications.
• Analyze training curriculum to determine appropriate types of documents and data staging needed to meet the training requirements.
• Perform system validation against data staged for training to ensure processes work properly prior to training development.
• Maintenance of UPK Library/Content including building out UPK Library for course set, creating modules, adding applicable sections and topics, creating custom client templates and object modifications per client standards.
• Establish a training plan outline by module to include learning objectives for each topic wifin a course.
• Responsible for the development and updating of UPK training materials for the clients Oracle R12 ERP upgrade of the Finance and Supply Chain Modules utilizing UPK version 11.1 for all levels of end users using the ADDIE model.
• Publish end-user training materials and any other client required deliverables (test scripts, job aids, training guides, instructor guides etc., etc.)
• Development of training materials for the Noetix Views Reporting tool via UPK version 11.1
• Adhere to detailed training development schedules and meet deadlines for all assigned topics.
• Delivery of end user training and/or train the trainer session as necessary.

Confidential, Mechanicsburg, PA

UAT/SIT Tester

Responsibilities:

• Review use case and user interface documentation to understand client business processes and procedures to ensure effective testing efforts.
• Work wif Business Analyst to review and resolve business requirement gaps or defects found in the system while testing.
• Testing wifin clients Oracle system in UAT and Production environments using assigned test scripts.
• Create test data wifin the system that meets the requirements of the test script.
• Capture test results and log defects via IBM Rational Manual Tester and IBM Rational ClearQuest.
• Troubleshoot results, determine root cause, resolution and defect classification.
• Provide specific guidance on defects to developers.
• Collaborate wif System Developers to provide feedback from testing efforts and recommend changes to system as well interpret potential issues wifin the system.
• Resolve discrepancies wif System Developers and perform retest as required.
• Effectively prioritize testing efforts to ensure deadlines and expectations are met.
• Develop relationships wif key stakeholders to ensure testing deadlines are met by utilizing key resources when needed.
• Provide daily testing updates to IBM management team and identify dates of completion of testing as well as any roadblocks due to current system limitations.
• Attend required meetings wif management and project team to provide recommendations to resolve issues and improve testing processes and procedures.

Confidential, Hartford, CT

PeopleSoft UPK Training Developer/Trainer

Responsibilities:

• Collaborate wif the Project Managers and SME’s to define key business process and determine training curriculum.
• Responsible to develop end user training for PeopleSoft 9.1 Upgrade utilizing UPK 3.6.1 and PowerPoint for training materials development using the Addie model approach.
• Testing wifin PeopleSoft in UAT and Production environments using assigned test scripts.

Confidential, Mechanicsburg, PA

UPK Training Developer Lead

Responsibilities:

• Installation of UPK software to add new users to current library for development.
• Initial installation of UPK on PC’s in which UPK was not installed for new members of development team.
• Meet wif Subject Matter Experts (SMEs) to gather learning objectives and overall understanding of client requirements for training of end users.
• Establish a training plan outline by module to include learning objectives for each topic wifin a course.
• Design, develop and deliver end-user training materials, user guides, classroom exercises, and student assessments using Oracle UPK and the ADDIE model approach.
• Created detailed Business Process Documents to support training materials via Storyboards and Visio flowcharts.
• Maintenance of UPK Library/Content including building out UPK Library for course set, creating modules, adding applicable sections and topics, creating custom client templates and object modifications per client standards.
• Analyze training curriculum to determine appropriate types of deliverables required to meet the training requirements.
• Report weekly on project status and issues to project management. Develop next steps for issue resolution.
• Adhere to detailed training development schedules and meet deadlines for all assigned topics.
• Conduct Peer Reviews of all materials.
• Review training curriculum/content wif SMEs and obtain sign-off.
• Editing and finalizing UPK training materials based on peer and SME reviews.
• Prepare trainers to deliver program content via Train-the-Trainer as required.
• Deliver End User training as required.

Confidential

QA Testing/Business Analyst

Responsibilities:

• Review use case and user interface documentation to understand client business processes and procedures to ensure effective testing efforts
• Testing wifin clients Oracle system in UAT and Production environments using assigned test scripts
• Create test data wifin the system that meets the requirements of the test script
• Capture test results and log incidents via Rational ClearCase
• Collaborate wif System Developers to provide feedback from testing efforts and recommend changes to system as well interpret potential issues wifin the system
• Effectively prioritize testing efforts to ensure deadlines and expectations are met
• Develop relationships wif key stakeholders to ensure testing deadlines are met by utilizing key resources when needed
• Act in a Business Analyst role to understand the system against the client’s overall expectations and needs for their business
• Provide daily testing updates to IBM management team and identify dates of completion of testing as well as any roadblocks due to current system limitations
• Attend required meetings wif management and project team to provide recommendations to resolve issues and improve testing processes and procedures

Confidential, Alexandria VA

Instructional Designer

Responsibilities:

• Collaborate wif subject matter experts to review current curriculum, ensure effectiveness of course materials and relevance to target audience needs
• Produce updated Facilitator and Participant Guides and additional support materials for current curriculum
• Conduct needs analyses, determine learning objectives and sequence of instruction, determine instructional strategies, write course outlines and content, design assessments and interactive elements and evaluate instructional effectiveness of training for current and future clients
• Design engaging, interactive, and instructionally sound course materials that in corporate multiple delivery formats and delivery methods wif a main focus of E-Learning for a virtual environment utilizing Adobe Captivate
• Manage company LMS, updating and uploading courses for virtual instruction and use by remote representatives
• Provide recommendations for new technologies to address instructional opportunities.
• Manage multiple projects and deadlines for multiple clients

Confidential, Harrisburg, PA

Senior Sales Trainer - Retail Channel

Responsibilities:

• Facilitate new hire and soft skills training to retail representatives, including internal POS System and CRM tool
• Facilitate new hire training utilizing a blended learning approach
• Utilize Adult Learning Theories of SHWIRPPA consistently in each workshop facilitated
• Support a customer base of 185 + retail representatives, Store Managers, Assistant Managers, Directors and Regional Vice Presidents.
• Developed strong relationships wif store managers, assistant managers and retail representatives in the Central PA area
• Conduct 5 store visits per month in which I facilitated training meetings & one on one time wif representatives
• Facilitate and execute projects of Curriculum Development when needed
• Execute projects of new products and features roll outs and facilitation of face to face training if needed
• Level one Certified in the following Confidential certification programs: Initial Wireless, Retail Systems Training, Customer First Selling Skills, Facilitating Advanced Sales Training, Managing Retail Sales Performance, Intro to Coaching, Correcting Performance Problems, Impactful Customer Experience and Data Foundations
• Attended CTT 3-day training, on course to take exam
• 75% platform time monthly, 25% of time spent in store visits
• Daily utilization of PeopleSoft Financial and HR modules to manage internal business

Confidential, PA

Account Manager

Responsibilities:

• Manage a customer base of 500 medium sized businesses
• Solution Sales to C-Level Executive Decision Makers
• Quarterly outbound call contact wif each client in my 500-customer database
• Responsible for a yearly objective of $2,500,000.
• Trained to sell ISDN, DSL, T1, Frame Relay, PBX, data and internet services
• Educate customers on Confidential ’s voice and data products

Confidential, Levittown, PA

Team Leader

Responsibilities:

• Supervise 10-12 online sales consultants
• 70% of time was spent doing sales training
• Trained consultants on a one to one basis
• Trained consultants in a classroom environment. This was typically either the 10-12 consultants on my team, or up to 60 people when entire center was involved.
• Responsible for training consultants in new systems as they were rolled out, or upgraded
• Provided feedback to appropriate people when problems were discovered during training sessions
• Daily feedback to upper management on team revenue generation and performance of my team
• Track representatives call volume, inbound, outbound activity to ensure adherence to assigned schedule
• Coach and develop my team as well as entire office on customer service skills
• Motivate and develop my sales team to perform and meet objectives
• Perform Quality Monitoring coaching/feedback sessions
• Call Calibrated weekly wif fellow managers and call center manager to make sure members of all teams were adhering to call sales/customer service requirements.
• Meet team monthly sales objectives of $200,000 to $500,000.

Confidential. Piscataway, NJ

Sales Trainer/Instructional Designer

Responsibilities:

• 100% of time spent training
• Solely responsible for developing training materials (typically used PowerPoint)
• Analyzed training needs and developed appropriate courses
• Coaching and training sessions conducted weekly wif consultants (one on one or classroom)
• Performed weekly classroom style sales training for representatives (15-60 people)
• Performed new hire classroom training to teach sales techniques on products and services
• Develop and conduct sales training workshops monthly
• Develop and conduct sales contest for entire office
• Develop graphics to develop a positive sales environment
• Develop job aids to halp consultants wif their daily sales attempts
• Distribute daily sales tips to consultants to encourage sales results
• Motivate and encourage consultants through daily personal recognition of individual sales results
• Tracking of consultants’ progress of sales improvement on a monthly basis and provide feedback about employee performance to management staff