SUMMARY:

• Result - driven Salesforce IT professional with ~9 years of experience working on CRM applications across an array of technologies such as Salesforce, Siebel and Oracle.
• I have handled multiple roles such as developer and business analyst and have extensive experience in SDLC with focus on requirement analysis, design, development, customizations, implementation and testing of software applications including Salesforce and Siebel CRM applications in the areas of Banking, Insurance, Manufacturing, Healthcare, and Travel and Transportation.
• I also have expertise in Agile and Lean project management techniques.
• Expertise in end to end software development life cycles: Requirement gathering, Gap Analysis, functional and Technical Design, development and configuration, unit and integration testing and deployment in methodologies such as DevOps, Agile, Scaled Agile, Waterfall, and Iterative model
• Effectively utilized experience in Sales Cloud, Reports and Dashboards, Campaign and Opportunity Management, Relationship between objects and User Administration, Data Model Web to Leads, Web to Case, Email to Case and Customization of Application look and feel for multiple fortune 500 organizations
• Proficient on Salesforce Administration, Salesforce Configuration, Salesforce Object Query Language and Visual force
• Experience in Visualforce Pages & Component, Confidential Controllers, and Triggers
• Proficient in analysing and translating complex business requirements to technical requirements and architecture and creating tasks in Jira
• Extensive experience of working on customer relationship management application, customization and integration using JAVA, Oracle SQL, Siebel, and XML technology.
• Experience in working on server-side applications on UNIX using putty tool.
• Strong knowledge in Oracle Architecture and Data Model and proficient with configuration and customization of CRM Objects at multiple levels.
• I have strong business knowledge of Order Management, Service Request, Claim, Asset Management, Audit Trail, Opportunity Management, Partner, Service Dispatch, Tax ware, Email Management.
• Agile and LEAN expertise.
• Good communication skills, interpersonal skills, self-motivated, quick learner, team player.
• Received several appreciation awards from clients and organization such as Confidential Blue points, Best Tech Tips Appreciation and Confidential Feather in a cap

SKILL SUMMARY:

OS: UNIX, Windows 95 / NT/2000/XP/7/8, MS-Dos, LINUX, Mac OS, Force.com

Languages: Java, Siebel eScript, Visualforce, Apex, SQL, Unix

Database: Oracle 7.x, 8.1.6, MS Access, SQL Server, Sybase, SQL, Lotus Notes, Outlook

Web Technologies: SalesforceA, Salesforce1, JDBC, HTML, CSS, MQ Series, OpenUI PM/PR

Tools: Salesforce UI Setup, Salesforce Developer console, Eclipse IDE, JIRA, Confidential Data Loader, JIRA, HP ALM, Confidential SCCD, Jenkins, SoapUI, Confidential Bluemix, Maximo, Confidential Percolator, Toad, SQL Developer, Putty, WinScp, Borland StarTeam, Harvest, Siebel Tools/Client, Text pad, Notepad++, Microsoft Office Word/Excel, Confidential Lotus Notes

Methodologies: Agile, Scaled Agile, Distributed Agile, DevOps, Iterative, Waterfall

Processes: Kanban, Lean Six Sigma, Confidential ’s QMS (Quality Management System)

PROFESSIONAL EXPERIENCE:

Confidential

Application Administrator/Developer

Responsibilities:

• Customized standard objects and created custom objects and relationships, fields, reports and dashboards.
• Owned and delivered requirements on user setup and user termination, location and zip code load and complex database SOQL and SOSL queries.
• Implemented business requirements for automation process using Process Builder, Flows, Workflows and Approval Process.
• Implemented custom logic in Case management application using programmatic tools such as Confidential and Visual force
• Worked on data management such data loads, data inserts, exports and duplicate management
• Configured the data model and business logic in the application using Declarative and Programmatic tools
• Created several reports and dashboards based on customer requirement
• Created Site.com Sites and Communities
• Owned the change management process and deployment activities using change sets and IDE ANT tools
• Listed and tracked the impact of the requirement or change request on the overall architecture using JIRA and Harvest
• Listed the dependencies and risks associated with each requirement
• Contributed in the user story grooming and sprint planning sessions
• Produced several agile metrics and dashboards
• Implemented server-side changes using putty and WinSCP as part of production application support
• Shared innovation ideas and implement proof of concepts to automate application by writing server scripts.
• Implemented complex data base SQL queries for production fixes
• Assisted business users during UAT (user acceptance testing)
• Prepared the requirement closure report
• Hosted the daily defect triage calls and the change control meetings to present view on the business impact for any change requests.
• Assisted leadership in resource management and skill management by preparing weekly Service Request Priority reports, and capacity management documents

Confidential

CRM Consultant

Responsibilities:

• Owned the quarterly releases for a large transformation program that was delivered in distributed agile delivery model
• As the lead consultant managed a team of 15 CRM consultants to successfully deliver the program keeping the cost and timeline intact
• Worked on Siebel Configuration, browser scripting, MQ Series, workflow creation and simulation, IO building, Soap UI testing as part of deliverables
• Used various EAI BS such as EAI XML Converters, Transcode Service, XML Queuing Service, and PRM ANI Utility Service.
• Hosted several meetings, sync up calls, solution review calls, and code review calls, provided MOMs for the meetings and interacted proactively with the customer.
• Worked on various documents like Design Docs, Technical Docs, Release Notes, Column Mapping documents, Unit test case documents, Impact Analysis and Understanding documents while the design and development phase.
• Simultaneously involved in multiple projects. One involved CR building and another was a paid POC for Task based UI
• In Task based UI, replicated one of the existing functionality of SR Suitability and customized it completely end to end and showcased it to the Client.
• Worked in Open UI Application testing after 8.1.1.11 upgrade and worked on defect fixing henceforth.
• Successfully executed a POC on Open UI to showcase to the client.
• Groomed the junior team members and assisted them with Siebel initial setup, check in check out setup, Siebel technical KT and overall guidance

Solution Environment: Siebel 8.1.1.4/Siebel 8.1.1.11

Confidential

Salesforce Consultant

Responsibilities:

• Responsible for configuring new CRs for Service Request module
• Guided the team in developing application using Salesforce declarative tools and created data export and corresponding object-field maps, flows, workflows etc.
• Interacted with seniors and colleagues to gain experience on programmatic tools
• Worked on email and case management, knowledge articles, community builder for leads and partners
• Worked on various documents like Design Docs, Technical Docs, and Impact Analysis while the design phase.

Solution Environment: Salesforce Summer 13

Confidential

Open UI Consultant

Responsibilities:

• Responsible for configuring new application in OpenUI 8.1.1.9 based
• Responsible for implementing various requirements like Inbox integration, email configuration, scripting, web services integration with Antenna mobile application etc.
• Responsible for understanding Siebel use cases of the design and solution build
• Interacted with seniors and colleagues while installation of Siebel Open UI
• Implementation Plan.
• Implemented details of mobile application

Solution Environment: Open UI 8.1.1.9

Confidential

CRM Integration designer

Responsibilities:

• Responsible for interacting with client and onsite in preparing design documents.
• Responsible for conducting trainings/sessions on Web Services
• Responsible for understanding Siebel design of Mobility Integration
• Developed Web Services to expose Siebel data to Mobile Edge application and synchronize data from their side
• Implementation Plan.
• Understood details of mobile application
• Worked on FSDs, technical documents, Soap UI unit testing and load testing of the WSDLs delivered
• Worked also in quality setup for the design phase of the project

Solution Environment: Siebel 7.7

Confidential

Siebel Developer

Responsibilities:

• Responsible for interacting with client and users and understand the requirements.
• SERS and enhancement related activities.
• Performing test in dev environment and migration to production.
• Maintenance of the design and technical document
• Worked on debugging issues related to workflow, scripting.
• Experience of Siebel Pharma and Account Homepage (standard interactivity) applications.
• Peer review of the Code, design documents, test plans and test results.
• Implementation Plan.

Solution Environment: Siebel 7.8, Siebel Tools 7.8, Oracle 10g, Windows Vista, Putty, WInSCP, TOAD, SQL Developer, Microsoft Word, Microsoft Excel

Confidential

Document Reviewer

Responsibilities:

• Responsible for analyzing the HLDs and LLDs.
• Needed to review the functional document based on initial user requirement doc and the technical document based on the functional document
• Mentioned the review comments for different modules and conducted discussions with developers and business analysts.
• Got appreciation from client after final submission of review documents and was awarded WAH points for the same by Onsite coordinator.

Solution Environment: Client Business and Technical Design Documents

Confidential

Siebel-Salesforce Data Integration Support

Responsibilities:

• Responsible for installation of the Confidential Data Loader tool
• Needed to review the functional document based on initial user requirement doc and the technical document based on the functional document
• Coordinate with development team to understand the call extraction process from Quattro-Veeva and vice versa.
• Implemented and automated various operations for call extraction and submission

Solution Environment: Confidential Data Loader, Sales Force 4.0

Confidential

CRM On Demand Developer

Responsibilities:

• Responsible for interacting with client and onsite in preparing design documents.
• Responsible for conducting trainings/sessions on configuration of CRMOnDemand application
• Responsible for understanding Siebel design and how it could be migrated to CRMOndemand.
• Worked with seniors to understand the requirement for initial release feasibility and design in CRMOndemand.
• Worked on a POC for integration of CRMOndemand with iSales application.
• Implementation Plan.
• Managed multiple projects and worked simultaneously and delivered efficiently all the assignments.
• Worked concurrently on LexisNexis, OneView and Harmony managing both design and development phases for multiple projects efficiently with judicious use of time and effort.

Solution Environnent: CRMOd R19/R20, iSales application, Putty, SQL Developer, Microsoft Word, Microsoft Excel

Confidential

Siebel Developer

Responsibilities:

• Responsible for interacting with client and users and understand the requirements.
• 24*7 Production Support for all the modules of Siebel Application.
• Performing server admin related activities.
• Application is highly customized and integrated with various external systems, worked in debugging integration issues.
• Worked on debugging issues related to workflow, scripting.
• Worked on EIM for data loads and used SQL/PLSQL for various issues and data loads
• Worked on high severity issues and the root cause analysis behind the same.
• Experience of Call Center and Service application.
• Preparation of project quality documents/audits.
• Worked on couple of CRs and developed and implemented a fix for the same.
• Responsible for attending meetings with client like CIAB call, OPs call.
• Peer review of the Code, design documents, test plans and test results.
• Attended internal trainings on EAI, Siebel Basic Configuration and Scripting during my project tenure.
• Conducting brain storming sessions on the functional and technical knowledge inherent to project.
• Creating Process Documents and checklists.
• Implementation Plan

Solution Environment: Siebel 8.0, Siebel Tools 8.0, Oracle 10g, Windows XP, Putty, WInSCP, TOAD, SQL Developer, Microsoft Word, Microsoft Excel

Confidential

Siebel Developer

Responsibilities:

• Responsible for interacting with client and users and understand the requirements.
• Application is highly customized and integrated with various external systems, worked in debugging integration issues.
• Worked on implementing new requirements and enhancements.
• Worked on high severity issues and the root cause analysis behind the same.
• Had an experience of Sales application while implementing the CRs
• Preparation of project quality documents/audits.
• Peer review of the Code, design documents, test plans and test results.
• Implementation Plan

Solution Environment: Siebel 8.0, Siebel Tools 8.0, Oracle 10g, Windows XP, Putty, WInSCP, TOAD, SQL Developer, Microsoft Word, Microsoft Excel