SUMMARY

• I have 8.9 years of experience exclusively in software application maintenance, operational support in Banking and Telecom domain.
• Proven skills in providing 2nd & 3rd level support for the UNIX environment.
• Worked on Script in multiple shells like bash and ksh.
• Experience with Oracle Fusion middleware, SOA Suite, Oracle Web Logic Server Administration for Production, Development, Staging, UAT and QA environments.
• Proactive and result - oriented leader adept in mentoring and motivating the dynamic team to exemplary performance.
• Worked extensively on build, deployment tool and version control using Rational Clear case, and Visual Source Safe.
• Experience in handling all the aspects of Installation, Configuration, Troubleshooting, Load Balancing, Clustering, Deploying Applications, Performance Tuning and Maintenance of Web Logic Server versions 10.x/11g/12c.
• Involved with support and system’s management of a variety of enterprise infrastructure applications and software products like Google Wallet, Mobile Gateway and Credit Card Offers.
• Testing and Trouble issue using SoupUI.
• Involved in software Build and Release Management cycle, Software Configuration, Deployment Management and Production Activities.
• Gather and analyze information skillfully in order to identify and resolve problems in a timely manner and recommend alternative solutions as and when required.
• Effective communicator adept in delivering superior customer service and bridging the business and technical team
• Possess quick learning skills and ability to adapt to new techniques and methodologies.
• Effective team player.

TECHNICAL SKILLS

• UNIX
• Oracle Web Logic
• SOA Suite
• SoupUI
• Autosys
• Apache Tomcat
• Apache ANT
• Jenkins
• Calypso
• Java and J2ee
• JXplorer
• Nagios
• PL/SQL
• ITSM7/ARS Remedy
• Active Directory
• IBM Rational Clear Case
• Winscp
• Smiley2
• Putty
• Chef
• SVN
• Sharepoint
• MS Office professional
• Oracle and SQL Databases
• Microsoft Visio
• Industry Application:

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Web Logic/Unix Admin

Responsibilities:

• Supporting production and non-production applications and maintaining servers of various environments (Windows & Linux).
• Support multiple integration projects in the middleware space, troubleshooting middle-tier issues and assisting developers on infrastructure related issues.
• Install, upgrade patches, deployment, monitor, tuning and configuration of web logic application server in multi cluster/server environment.
• Experience with SOA Suite, Oracle WebLogic Server Administration for Production, Development, Staging, UAT and QA environments
• Do the Load and Functional testing for analyzing and measuring the performance of a variety of Web services using Apache JMeter and SoapUI.
• Deployed various WAR, EAR, JAR applications in Domain and Clustered environments.
• Experience in process and change management process to reduce the volume of issue tickets and increase the system availability.
• Monitor and Tune MQ queue depth, JVM's, JVM heap size, garbage collections, Java stack and Native thread results in Development and Production performance.
• Involved in trouble shooting and fixing day-to-day problems of the applications in production, production-Fix and testing environment.
• Configured web logic resources like JDBC providers, JDBC data sources, connection pooling.
• Support deployments in different environments of the application servers (Development, QA, Staging and Production) and troubleshoot any deployment related issues.
• Implementing critical systems in a 24X7 Highly Available (clustered) environment.
• Installing web logic application servers and customize it according to the application specification.
• Closely work with customer support team, vendors and co-ordinate support activities.
• Oversee issues with proper escalation to meet critical deadlines and Service Level Agreements (SLA's).
• Application server and web server setup for new applications in different environments and troubleshoot issues.
• Assist in project planning, scheduling, and budgeting.
• Monitoring, and manage scheduled and event-based workload across all enterprise applications via CA workload.
• Allocating daily jobs and workloads.
• Provide support in project design, development and deployment activities.
• Analyze root causes of performance issues and provide corrective actions
• Organized training workshops to improve the performance of the members who were lagging behind in terms of performance.
• Track and manage technical support activities using a database/software.
• Identify and escalate issues related to client success.
• Diagnose and Resolve Root Cause of reported production defects.
• Resolving CMIS tickets based on customer’s issue and assigning them to the respective teams With CMIS tool.
• Providing threshold services to users for getting Usage alerts with JXplorer- ldap.
• Identification and timely escalation of issues within the team and Origin.

Confidential, Atlanta, GA

Web Logic-Tech/Team Lead

Responsibilities:

• Provide maintenance and production support to Mobile Gateway web service Google Wallet and Offers application.
• Provide On-call support in case of any outage.
• Monitor and manage SOA Components by using the Oracle Enterprise Manager, Fusion Middleware Control Console to perform administrative tasks.
• Creating Ticket and assign to the Respective team thru Remedy ARS 7.x.
• Experience in handling all the aspects of Installation, Configuration, Troubleshooting, Load Balancing, Clustering, Deploying Applications, Performance Tuning and Maintenance of Web Logic Server versions 10.3.6
• Configured global security in Web logic using LDAP authentication
• Maintaining Oracle Service Bus (OSB) and WSM.
• Tuning and configuring Oracle SOA Suite 11g environment for high availability and load balance.
• Configured and setup secure sockets layers (SSL) for data encryption and client authentication.
• Primary point of contact to troubleshoot and handle application level issues.
• Managing and Providing Technical and Functional knowledge transition to offshore.
• Coordinate with offshore team for various client requirement deliverables.
• Actively involved in scoping, identifying the risk, and prioritizing the project - Credit Card Offers.
• Collecting and analyzing the project’s business requirements and transferring the same knowledge to development team.
• Evaluating the data collected through task analysis, business process, surveys and workshops.
• Designing and executing the test scripts and test scenarios.
• Deployment and troubleshooting of JAR, WAR, and EAR files in clustered environment.
• Worked closely with Clients, project managers and development team in various business areas to gather, analyze and document the requirements and supported the project throughout the development lifecycle.

Confidential, New York, NY

Sr. Systems Analyst

Responsibilities:

• Responsible for Test Environments Management Service.
• Creating the tickets based on issue and assigning them to the respective teams With ITSM tool.
• Monitoring environment, checking Server Health, Booking and Scheduling.
• Providing user access and Troubleshooting users’ issues.
• Identification and timely escalation of issues within the team and Origin.
• Work closely with customer support team, vendors and co-ordinate support activities.
• Oversee issues with proper escalation to meet critical deadlines and Service Level Agreements (SLA's).
• Sanity testing of the server on UNIX boxes.
• System monitoring includes processes monitoring, log file analysis, disk space analysis, and performance analysis.
• Troubleshooting system and network based issues.
• Responsible for proper communication with Offshore and onsite. Sending weekly and daily status reports.
• Communicating with SME’s from Different teams at Onsite.
• Checking and resolving the connectivity issues of Sybase and oracle server on daily basis.
• Checking the status of all components via logs.
• Modifying and executing the scripts as per developer suggestion.
• Monitoring the links and server process and updating the issues and errors to the respective teams.

Confidential

Production Support Analyst

Responsibilities:

• Responsible for Linux/Unix production server support, monitoring and Administration in Front office.
• Shift Lead.
• Providing Support Calypso Batch Support and user issues and support a Mission Critical BFS environment.
• Running user’s job via CA's Autosys, Calypso GUI and custom made interface.
• Fix a bends and oversee issues with proper escalation to meet critical deadlines and Service Level Agreements (SLA's).
• Health Checks on various UNIX flavored Production Servers.
• System monitoring includes processes monitoring, log file analysis, disk space analysis, and performance analysis.
• Troubleshooting system and network based issues.
• Responsible for proper communication with our Onsite and Offshore Development centers. Sending weekly and daily status reports to US as well as India Managers.
• Providing KT to the new team members.
• System & Application monitoring/troubleshooting alerts.
• Data services for the Sybase database.
• Monitoring the status of the job on grid server.
• Checking the status of critical reports using queries in Oracle.
• Calypso Batch log validation and error checks.
• Modifying and executing the jobs as per the Task Owner’s request.
• Monitoring the jobs and updating the issues and errors to the respective teams.
• Creating the tickets based on issue and assigning them to the respective teams.

Confidential

Analyst

Responsibilities:

• Coordinated closely with development and QA teams to implement successful daily builds.
• Worked on multiple OS (Solaris, Windows NT/2000) and multiple code
• Creating VOBs and views for different applications
• Solving day to day End User Problems in accessing Clear case
• Done the installation, configuration through Web Sphere.
• Adding New Licenses to an Existing License Server Host
• Changing the default config spec according to the developer’s requirement.
• Involved in activities like moving, renaming and removing elements and versions.
• Involved in activities like moving the VOBs and relocating the elements from one vob to another.
• Managing parallel development streams and multiple releases using branching, merging and labeling.
• Trouble shooting problem in view, check out and check in, related activities.
• View Creations setting up of Configuration Specification according to the Project Requirement.
• Troubleshooting for issues.
• Creating Label Types and Applying Labels to build related files.
• Preparing Build Report for each and every build.
• Coordinating with the onsite team and deploying the code accurately and escalating any issues immediately.
• Monitoring the release work and keep on updating issues and errors to the respective teams.