SUMMARY

• Conference Paper Presented at COLLABORATE 11 in Orlando, Florida, 2011: Oracle Applications Users Group (OAUG) Forum Presentation “Customer Case Study: Ability To Process Multiple Serial Number Items Wifin One Service Request.
• Oracle CRM R12/11i Functional professional wif over 16 years of experience in Oracle databases, tools and application products; highlights include:
• Over ten years of Oracle application experience from gathering business user requirements, documenting application configurations (BR100), building teh application extensions functional designs (MD050), delegating technical requirements (MD070), testing (TE130), training users and providing post - production support.
• Expert in CRM R12/11i implementation to support Service and Distribution operations completed full 5 lifecycle implementation.
• Oracle Field Service Debrief Features: Reporting on parts, expenses, and labor for a task. Ultimately resulting in updates to Inventory, Install Base, and Charges. iSupport: Enabled service organization to manage their service request activity online.
• Performed configuration for Common Application Components, TeleService, Field Service, Depot Repair and iSupport modules.
• Conducted user training including documentation for Service Contracts, Depot Repair, Field Service and iSupport modules.
• Full life cycle Oracle ERP and 11i CRM implementation to support Financials, Sales, Marketing and Distribution operations.
• Adept in all phases of project development, from concept through realization.
• Requirements gathering for: TeleService, Field Service, iSupport and Depot Repair.
• Full life cycle Oracle R12/11i ERP and CRM implementation experience to include (BRD) business requirements definition, mapping, data conversion, validation, testing, documentation, production migration, post implementation support, assessments, enhancement and refinements.
• Systems analysis, design methodologies, object-oriented technologies and software.

TECHNICAL SKILLS

• Oracle 9i/10g/11g
• Oracle Applications R12
• LINUX
• IBM AIX
• UNIX
• Sun Solaris 2.6
• Oracle Applications R12
• CRM Modules:
• Service Contracts
• TeleService
• Install Base
• Field Service
• Depot Repair iSupport and Trade Management;
• ERP Modules
• Order Management
• Advanced Pricing
• Inventory and Shipping

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Oracle CRM Functional Lead Consultant

Responsibilities:

• Oracle Quote to Cash Lead, responsible for R12 Re-implementation Project. Confidential, Inc. is a leading provider of independent investment research in North America, Europe, Australia, and Asia.
• Responsible for finalizing Service Contracts functional process design, identifying application setups.
• Develop Quote to Cash Process Flows and Key Design Decision documents.
• Develop CRP scripts and actively participated in CRP workshops.
• Salesforce.com to Oracle EBS Integration: Develop functional design for Sending Closed-Won opportunities from Salesforce.com to create/process Service Contracts in Oracle EBS.
• Create functional requirements (BR100) as an input to R12 Quote to Cash modules.
• Develop and test detailed functional designs for business solution components and prototypes.
• Supervise application build, test, and deployment activities.
• Perform configurations for Common Application Components, Service Contracts, and Install Base modules.

Environment: Oracle Applications R12.1.3, Oracle 11g Linux

Confidential, San Diego, CA

Oracle CRM Functional Consultant

Responsibilities:

• As Oracle CRM Service Lead, responsible for R12 Re-implementation Project. Confidential, a leading provider of scientific innovation lifecycle management software, supports industries and organizations dat rely on scientific innovation.
• Responsible for finalizing Service Contracts functional process design, identifying application setups.
• Developed business requirements to map to Oracle 11i/R12 CRM module functionality.
• Created functional requirements (BR100) as an input to R12 Service modules.
• Developed and tested detailed functional designs for business solution components and prototypes.
• Performed configuration for Common Application Components, Service Contracts, and Install Base modules.

Environment: Oracle Applications R12.1.3, Oracle 11g Linux

Confidential, San Carlos, CA

Oracle CRM Functional Lead Consultant

Responsibilities:

• As Oracle CRM Service Lead, responsible for implementing R12 Field Service for teh Aurora project. Natus is a leading provider of healthcare products used for teh screening, detection, treatment, monitoring and tracking of common medical ailments in new born care.
• Designed, configured and tested Oracle R12 Field Service and Oracle Mobile Field Service implementation.
• Documented all requirements for R12 Field Service module functionality.
• Field Service enabled teh functionality for scheduling and dispatching tasks to field technicians.
• Configured Field Service specialized functionality of monitoring teh progress and status of field service technician tasks through completion.
• Enabled Field Service Debrief Features: Reporting on parts, expenses, and labor for a task. Ultimately resulting in updates to Inventory, Install Base, and Charges.
• Implemented Spares Management: Create parts orders for field technicians; View parts order status for teh task; View parts required for teh task.
• Configured and enabled teh functionality to: Tracks both usable and defective parts through teh complete logistics cycle; Order creation functionality specifically designed to handle teh technician's parts orders.
• Developed CRP scripts and actively participated in CRP workshops.
• Provided documentation: Setting Up a Field Service Dispatchers, Field Service Technicians and Creating and Managing Mobile Users.
• Performed configuration for Common Application Components, Field Service, and Install Base modules.

Environment: Oracle Applications R12.1.3, Oracle 11g Linux

Confidential, Chicago, IL

Oracle CRM Functional Lead Consultant

Responsibilities:

• As Oracle CRM Service Lead, responsible for implementing R12 service modules for teh business transformation project. Motorola is teh pioneer in teh evolution of teh mobile device from a voice-only communications product to a multi-functional device.
• Developed business requirements to map Service Organization existing processes to R12 CRM module functionality.
• Responsible for finalizing functional process design and identifying application configurations.
• Documented all requirements for R12 CRM Service module functionality.
• Performed configuration for CRM Foundation, Service Contracts, TeleService, Depot Repair and Field Service modules.
• Actively participated in design, configuration and testing of Oracle R12 CRM Service implementation.
• Created To-Be business process flows for Service Contracts, TeleService, Depot Repair, and Field Service.

Environment: Oracle Applications R12.1.3, Oracle 11g, HP UNIX

Confidential, Torrance, CA

Oracle Functional Lead Consultant

Responsibilities:

• Provided Oracle Functional support for a world leader in teh design and manufacture of standard, modified-standard, and custom power supplies and power converters.
• Order to Cash: Activities starting from order entry, checking/booking of teh items in teh inventory, shipping of goods, raising invoices, and transferring accounting entries to General Ledger.
• Oracle Advanced Pricing: created list price for an item(s); defined pricing agreements.
• Lead project meetings and communication and maintained overall project ownership of project tracking and analysis.
• Provided functional training to teh business users.

Environment: Oracle Applications R12.1.1, Oracle 10g, Linux x86-64

Confidential, Irvine, CA

Oracle CRM Functional Lead Consultant

Responsibilities:

• Provided Oracle CRM Functional Lead for an international leader in commercial and consumer quality fitness equipment.
• Successfully implemented Oracle R12 Service Modules to support Service operation.
• Performed configuration for Common Application Components, Service Contracts, TeleService, Depot Repair and Field Service modules.
• Service Request Management: Implemented Oracle Depot Repair to enable service agencies to offer customers teh convenience of accessing service through creation of Service Requests.
• Documented business processes comparing against capabilities wifin Oracle ERP modules and/or other software solutions.
• Reviewed Business Requirements Document; Developed Functional Requirements Document; Prepared process flow diagrams, high level use and test cases for review wif development and QA.
• Involved in high level understanding of other business process and impact. Analysed gap between processes and systems, provided recommendation to process owners.
• Transformed current business process into client’s process and utilize best process approach to arrive at teh to-be process.
• Analyzed business processes and developed application configuration (BR100) documents.
• Oracle business flows implemented includes: Assigning tasks to service representatives, Creating and Dispatching Daily Schedules: Monitoring Progress and Reporting on Material, Expense, and Labor Transactions.

Environment: Oracle Applications R12.0.6, Oracle 10g, Linux x86-64

Confidential, Houston, TX

Oracle CRM Functional Lead Consultant

Responsibilities:

• Provided Oracle CRM Functional Lead for teh worldwide leader in design, manufacture, and service of process equipment to teh oil and gas industry.
• Full life cycle Oracle R12 CRM implementation to support Service Contracts, TeleService and Field Services operation.
• Oracle business flows implemented includes: Assigning tasks to service representatives, Creating and Dispatching Daily Schedules: Monitoring Progress and Reporting on Material, Expense, and Labor Transactions.
• Provided service items life cycle tracking capabilities: including location, status, ownership, party, account and contact relationships, configuration data, and teh change history.
• Developed business requirements to map existing processes to R12 CRM module functionality.
• Configured Oracle Service Contracts to create and manage: Warranties, Extended Warranties and Service Agreements.
• Analyzed business processes and developed application configuration (BR100) documents.
• Developed CRP scripts and participated in CRP workshops.
• Designed, developed and executed test scripts to ensure successful implementation.
• Performed configuration for Common Application Components, Field Service and Spares Management.

Environment: Oracle Applications R12, Oracle 10g, IBM AIX

Confidential, Carlsbad, CA

Oracle CRM Functional Consultant

Responsibilities:

• Provided Oracle CRM Functional Lead for teh market leader in providing flexible storage offerings and responsive service and support to OEMs and System Integrators, from engagement through end-of-life.
• Oracle business flows implemented includes: End-to-End Repair Management; Contract Lifecycle: Creation, Approval, Entitlement/Fulfilment, Pricing, Billing and Managing Contract.
• Enabled service items life cycle tracking capabilities: including location, status, ownership, party, account and contact relationships, configuration data, and teh change history.
• Lead project meetings and communication and maintained overall project ownership of project tracking and analysis.
• Enabled Oracle Service Contracts to create and manage: Warranties, Extended Warranties and Service Agreements. iSupport: End-user creates self-service Return Material Authorization (RMA) to request replacement product and return inoperative product.
• Teh self-service RMA process collects information from teh end-user and validates their product’s warranty status; teh process also allows teh end-user to pay for repair if their product is out-of warranty; provides teh end-user wif shipment documentation and instructions so they can return teh inoperative product.
• Analyzed business processes and developed application configuration (BR100) documents.
• Designed, developed and executed test scripts to ensure successful implementation.
• Assisted service organization to schedule tasks and monitor teh schedules for service representatives.

Environment: Oracle Applications 11.5.10, Oracle 9i, SUN Solaris

Confidential, Palm Desert, CA

Oracle Functional Consultant

Responsibilities:

• Provided Oracle Functional support for one of teh world’s largest direct response television company.
• Managed and resolved system request for supported applications as needed.
• Implement Budget Forecast Upload processing and developed user training documentation.
• Teh major components of Budget & Forecast Upload project: loading Financial Budget & Forecast Data from Excel Spreadsheet; ability to enter static financial budget and rolling 12 month financial forecast; ability to modify financial forecast (mass or limited set); ability to handle teh exceptions
• Provide functional training to teh business user in teh finance department.

Environment: Oracle Applications 11.5.10, Oracle 9i, HP UNIX

Confidential, Gardena, CA

Oracle Functional Consultant

Responsibilities:

• Provided Oracle Functional support for a woven stretch fabrics distribution company.
• Worked wif teh business teams to analyze system and process requirements.
• Enabled Oracle Advanced Pricing to provide teh functionality: Pricing agreements; Usage pricing and counter pricing.
• Integrated Oracle Shipping wif stand-alone legacy application: reviewed stand-alone legacy application
• Teh major components of Oracle Shipping Integration project: load transactions from suppliers packing list; automate move order transactions; automate pick release and ship-confirm; generate bill of lading and packing slip from Oracle.

Environment: Oracle Applications 11.5.9/11.5.10 , Oracle 10g, LINUX

Confidential, El Segundo, CA

Oracle Functional Consultant

Responsibilities:

• Provided Oracle Functional support for a retail organization, working primarily on own and offshore development teams.
• Full life cycle Oracle 11i ERP and Self-Service Web Application implementation to support financials.
• Developed CRP scripts and participated in CRP workshops.
• Applied sound release management and configuration management principles.
• Coordinated and performed testing of Oracle Applications patches, upgrades and modifications.
• Responsibilities included troubleshooting, user training, and creation and execution of test scripts (TE130).
• Provided functional training to 25-30 business users on iExpenses and iProcurement.
• Fully documented all configurations (MD050; PM050), customizations (MD070), and interfaces (BR090) to other systems.

Environment: Oracle Applications 11.5.10, Oracle 10g, IBM AIX.

Confidential, Irvine, CA

Oracle Applications Lead

Responsibilities:

• Oracle Applications lead for CRM Modules: Install Base and Service Contracts; ERP Modules: Order Management, Advanced Pricing and Shipping.
• Full life cycle Oracle 11i and CRM implementation to support Service and Repair operations.
• Performed configuration for CRM Foundation, Install Base, Service Contracts and Depot Repair.
• Conducted user training including documentation for Service Contracts and Depot Repair.
• Enabled Oracle Advanced Pricing to provide teh flexibility to meet business needs of complex pricing requirements.
• Lead and actively participate in all phases of system implementation including requirements gathering (RD050; BR030), conversion data mapping (CV040), conversion programs (CV060), application extensions functional design (MD050) and technical design (MD070), approve designs (MD080), testing (TE130) and rollout (PM050) and support (PM060).
• Assumed teh lead role in teh migration of Telmar current business processes from a legacy system to Oracle 11i application, designing and developing Oracle applications for roll-out in a 24/7environment.
• Oracle business flows implemented includes: End-to-End Repair Management; Contract Lifecycle.

Environment: Oracle Applications 11.5.6/ 11.5.8 , Oracle 9i, Sun Solaris 2.6. e2e Solutions Inc., Irvine, CA