SUMMARY:

• An IT professional and MBA (IIM Ahmedabad ) with more than 11 years of global experience in IT transformations, client relationship management, vendor management, people management and implementation of Enterprise Solutions across data centers and office equipment industries
• 10 years’ experience in Oracle Applications E - Business Suite - Performing functional and technical work mainly with Customer Relationship Management (CRM), Billing, Quote to Cash and Data migrations
• Strong in Oracle Apps E-Business Suite modules - Oracle Service Contracts, Oracle Install Base, Oracle Field Service, Oracle Customer Master (TCA), Oracle Accounts Receivables, Oracle Inventory and Order Management
• Involved in five large full cycle Oracle Applications implementations for a client in three different countries - USA, UK and Germany
• Worked on Oracle Applications system for a client in Singapore
• Lead teams of up to 30 people for requirement analysis and development activities of an end to end Oracle Applications implementation
• More than 5 years of client interfacing experience with strong skills in onsite-offshore implementation model
• More than 5 years of experience in detailed planning and tracking of long running projects in Oracle applications
• Experience in System Assessment related activities
• Experience in development of Reports, Conversion programs, Interfaces
• Thorough understanding of data migration activities with experience in three different implementations
• Integrated Oracle Applications with Vertex, Singleview, Salesforce.com, Workday, Siebel CRM, TIBCO, Apptus, Siebel Customer Hub
• Strong technical skills in PLSQL, Oracle Forms 6i, Oracle Reports 6i, Java, JSP, OAF, Oracle Workflow
• Possess strong logical, analytical problem-solving skills
• MBA in General Management and Strategy from Indian Institute of Management Ahmedabad
• Adept at managing large teams while working with multiple teams and key stakeholders
• Managed products selection and vendor identification for a global IT transformation involving both on premise and cloud based technologies
• Shepherded a global team of solution architects and project managers, spread across enterprise architecture, development, release management and IT infrastructure horizontals
• Seamlessly managed Equinix’s global vendors - TCS, CSG, Deloitte - and internal stakeholders operating in a dynamic fast paced business environment working in a matrix organization
• Liaised with marketing, fulfilment, billing, finance and application development teams for implementing new discounting functionality

TECHNICAL SKILLS:

Billing: Service Contracts billing, Auto invoicing, Account Receivables, Collections

Order Management: Order Management, Inventory, Bill of Materials, Deliveries, Pick List

Integrations: Vertex, Singleview, Siebel CRM, Salesforce.com, Apptus, Siebel Customer Hub

Data Migration: Install Base, Service Contracts, Customer, Contacts, Inventory, Service Requests, Open Orders, Account Receivables

Languages: SQL, PLSQL, UNIX Shell Scripting, Java

Web Development: OAF, JSP

RDBMS: Oracle

PROFESSIONAL EXPERIENCE:

Confidential

CRM Consultant

Responsibilities:

• Functional consultant for Oracle CRM - Install Base, Service Contracts, Customer Master
• Prepare Business Requirement documents and identify solutions
• Design and build a custom Preventive Maintenance tool to integrate with Siebel
• Co-ordinate with offshore team in India
• Support user testing

Environment: Oracle Applications R12, RDBMS Oracle 10g, Siebel, Salesforce, Big Machines

Confidential

Senior Consultant

Responsibilities:

• Manage a global team of business analyst, solution architects and vendors
• Prepare Business Requirement documents and identify solutions
• Review Enterprise architecture strategy for the IT transformation
• Solution Architect for Quote to Cash cycle implementation
• Products feature analysis and vendor selection
• Implementation of Oracle CRM, Singleview, Salesforce.com, Vertex, Oracle Financials
• Data Management and Data Migration plan for the global transformation
• Data profiling and transformation using oracle warehouse builder
• Implementation of new quote to cash processes at global level
• Integration between oracle applications and the new systems
• Conduct CRP and UAT for users in EMEA and Asia Pacific

Environment: Oracle Applications 11.5.10. RDBMS Oracle 10g, Singleview, Siebel CRM

Confidential

Oracle Apps - Delivery Manager

Responsibilities:

• Resource Planning
• Requirements Management
• Develop Service Contracts, Install Base, Open Orders, Open AR conversions
• Develop Oracle Reports, XML Publisher reports
• Implementation and Version management
• Co-ordination with BSA, Quality Assurance teams
• Technical Design
• New Sales Quoting tool implementation
• Customer and Contacts Migration
• New Order Management workflows to support European business processes
• Invoice Consolidation and Statement Generation Programs in Account Receivables
• Code Development and deployment
• Development of RICEW
• Support the testing by the Quality Assurance team and the user teams

Environment: Oracle Applications 11.5.10. RDBMS Oracle 10g

Confidential

Senior Consultant

Responsibilities:

• Preparation of functional specification documents
• Detailed design documents
• Test plan document
• Code development
• Implement usage billing based on formula counters
• Ad-hoc reports as per business needs
• Identifying a data loading strategy.
• Designing and developing the data extraction programs.
• Interacting with the data mapping team for finalizing the data structure.
• Validating the data before and after loading
• Work with business intelligence team to fix the reporting issues

Environment: Oracle Applications 11.5.9. RDBMS Oracle 10g

Confidential

Onsite CRM Consultant

Responsibilities:

• Interact with client process team to understand the business needs.
• Map the requirements to standard functionality and identify gaps.
• Perform technical analysis to assess the feasibility based on high level requirements
• Prepare functional and high level design.
• One point contact for the Customer Service modules.
• Keeps the clients updated with the status of the different development activities
• Plan activities for the offshore team.

Environment: Oracle Applications 11.5.9. RDBMS Oracle 10g

Confidential

Offshore Technical Lead

Responsibilities:

• Gap identification and requirement definition
• Analyze the legacy system and identify the different components to migrate to Oracle
• Mapping, Designing and development of the Item Master conversion, Customer Master Conversion, Install Base conversion, Service Contracts conversion, Field Service Conversion and also handled customization of Oracle Applications.
• Mentor and help the resources in team.
• Identify the changes required to the data migration programs.
• Map the different legacy components to Oracle components.
• Analyze the legacy data and identify and develop new data cleansing reports
• Develop data reconciliation reports.
• Analyze the converted data and provide view of the migration to the business team and IKON management.

Environment: Oracle Applications 11.5.9. RDBMS Oracle 10g

Confidential

Onsite Techno-functional Consultant

Responsibilities:

• Gather requirements from the process team.
• Prepare functional design documents.
• Assess the technical feasibility.
• Plan the development activities.
• Conduct User interviews
• Develop the As-is process and identify the problem areas in the current system.
• Do root cause analysis and identify solutions
• Come up with recommendations for improvement.

Environment: Oracle Applications 11.5.9. RDBMS Oracle 10g

Confidential

Onsite Techno-Functional Consultant

Responsibilities:

• Gather requirements and prepare functional and high level documents
• Understand the existing legacy system to identify the customizations and data migration components.
• Interact with other third party vendors for integration with the Oracle implementation

Environment: Oracle Applications 11.5.9. RDBMS Oracle 9i

Confidential

Offshore Developer

Responsibilities:

• High Level and Detailed level designing.
• Technical analysis for the requirements.
• Coding and Unit testing.
• Work on performance improvement requests.

Environment: Oracle Applications 11.5.7. RDBMS Oracle 9i