SUMMARY

• Having 7 years of Experience in SIEBEL Technology including various phases of Software development life cycle like requirements gathering and analysis, designing, development and testing in Siebel project implementation..
• 2 Years of Experience in Siebel CRM Solution Architect/ Siebel Project Management
• Worked on large - scale Siebel implementations with Confidential, Confidential & Confidential, T-Systems, HDFC Life Insurance, etc
• Involved in all the stages of Software Development Life Cycle including Requirements, Analysis and Design, Implementation, Integration, Testing and Maintenance.
• Good Understanding of SDLC (Software Development Life Cycle) & Agile Methodology.
• Highly skilled in Integration through Web Services, Configuration, Siebel Tools, Business Service, Workflows, Siebel scripting.
• Exposure to Siebel EAI concepts.
• Experience in System design and development required for business process.
• Specialize in working with technical staff to create, interpret, and implement business requirements into technical specifications.
• Strong consulting skills, interpersonal, communication and team work skills.
• Ability to communicate effectively and clearly between teams and resolve issues quickly.
• Lead Production Support Team and project team in a large environment.
• Extensive experience in design and implementation of several Siebel Industry Solutions - Siebel eCommunication, Siebel Call Center, eSales, Field Service and Siebel Loyalty.
• Designing/implementing/managing large scale Enterprise Applications using various products & technologies like Oracle Siebel, Lodestar, Oracle BI, TIBCO applications with Oracle database

TECHNICAL SKILLS

Description: Siebel 8.1/8.0/7.8 Tools, eScript, Configuration, EAI, Workflows, Web Services

Siebel Applications: Siebel Call Centre, Siebel eSales, Siebel Financial Services, Siebel Loyalty Services

Programming Languages: C/C++, VB, VB.NET

Database: Oracle 10g/9i/8i, PL/SQL

Software Process Mythology: Waterfall Model & Agile Mythology

Operating Systems: Windows 98/2000/XP/Windows 7

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, Maryland

EAI Developer

Environment: Siebel 8.1.1.7, SQL Plus, Oracle 11g, Siebel Financial Services Application, SOAP UI, Unix

Responsibilities:

• Gathering requirements from clients and Business, documented and delivered functional specification documents, and assisted architecture analysis and design the requirements
• Developed use cases, workflow, screen mock-ups for all the requirements
• Performed GAP analysis of business requirements, business and system process flows.
• Designing and Development of Interfaces. Designed various complex Interfaces, Improved performance of each service
• Involved in preparing technical design document for all the Interfaces
• Involved in discussing the detailed design document with Oracle and incorporating the valid review comments.
• Worked with QA team to design test plan test strategy and test cases for System & Integration Testing (SIT) and User Acceptance Testing (UAT).
• Handling defects and perform root cause analysis.
• Unit Testing of the development work and preparing Unit test cases
• Responsible for Internal Code Review of Peers

Confidential, Fort Worth, Texas

Config Team Scrum Master

Environment: UNIX, Siebel 8.2, SQL Plus, Oracle 11g, Siebel Loyalty Services Application, SOAP UI

Responsibilities:

• Agile Methodology - Responsible in receiving the requirements from the client
• Involved in Analysis and designing of the requirement
• Involved in preparing technical design document for the requirements
• Involved in discussing the detailed design document with client and incorporating the valid review comments.
• Involved in Gap Analysis for ‘CRM Desktop’ Integration application
• Responsible for regression testing and solving regression issues
• Siebel Solution Development in respect to Configuration, Workflow, Scripting for the key projects
• Unit Testing of the development work and preparing Unit test cases
• Challenged the effort estimation with Oracle and Justified
• Responsible for defects closure as well

Confidential

Siebel Configurator

Environment: UNIX, Siebel 8.1, TOAD, Oracle 11g, Siebel eCommunications Application

Responsibilities:

• Involved in understanding the requirements from HLD team and doing feasibility analysis check, designing and developing the requirements
• Involved in preparing technical design document for the requirements
• Analysing the gaps between the base development (Kernel) and localization HLD requirements
• Involved in tracking the open points, review logs, HLD Priority List of items and closing it.
• Involved in discussing the detailed design document with various vendors like Oracle, Accenture in cluster calls and incorporating the valid review comments.
• Coordinating among the other module members to complete the requirements which has their Impacts
• Unit Testing of the development work and preparing Unit test cases
• Responsible for Performance related issues and fine tuning of the same
• Responsible for Assembly Test (AT) Environment defects closure

Confidential

Siebel Configurator & EAI Developer

Environment: Siebel 7.8, SQL Plus, Oracle 9i, Windows, Siebel Power Services Application, Unix

Responsibilities:

• Resolved support queries for a period of 4 months until the project gets stabilized.
• Understanding the existing functionalities in the Application to enhance it
• Involved in Technical design preparation for configuration of new requirements and modification of existing EAI Integration Services
• Coordinating with the external team members and managed independently integration related services
• Developed complete eCustomer Application with customized views and screen using configuration, scripting, workflows and EAI.
• Managed End to End testing and provided resolutions to the defects logged by the external system users
• One Point of contact for all the testing issues and Performance issues raised. Hence responsible for periodic calls and status update to clients.
• Acted as Single Point of contact for all Integration related services and developments
• Responsible for the Quality of Code delivered. Hence I will check the code in repository for proper readability comments, Indentation, performance related configuration, etc.

Confidential

Siebel EAI Configurator

Environment: Siebel Tools 7.8, MS SQL 2005, Oracle 10g, Siebel eCommunications Application 7.8, Windows

Responsibilities:

• Understanding the requirements gathered and Implementing the functionality
• Technical Design documents preparation
• Interacted with Fusion to design the xsd structure for various Interfaces
• Developed the Interfaces through web services and exposed from Siebel
• Development and unit testing of the configuration requirements
• Worked with QA team to design test plan test strategy and test cases for System & Integration Testing (SIT) and User Acceptance Testing (UAT).
• Played Admin related activities also

Confidential

Siebel Developer

Environment: Siebel Tools 7.8,Oracle 9i, Siebel Power Communications 7.8, SQL Developer, Unix

Responsibilities:

• Development - Configuring Siebel Application
• Involved in Technical design document preparation for configuration of new requirements and modification of existing EAI Integration Services
• Preparing Unit Test Cases and Review of Unit Test Cases prepared by Peers
• Unit Testing for the requirements developed
• Thorough testing of the environment
• Migration of Objects between environments and Non-SRF change Implementation
• Managing the documents prepared by the team and reviewing it Internally