SUMMARY

• Senior SAP Business Systems Functional Analyst SD/MM/PM/CRM/FI/WM/SM SAP modules
• Successfully completed three SAP Full lifecycle implementations
• Senior SAP Business Systems Analyst consultant, Implementation, SAP Functional Testing support, DPR Reporting
• Successfully performed in the following roles: Team lead, Team member, Business analyst, Functional tester, Finance Credit Risk Analyst, Data Analyst
• Second level Service Now tickets for all business teams, provided support PetSmart stores
• Experience with applications testing, building test scripts, deployment activities, provided solutions to managers and business testing results, SAP NetWeaver building SAP ERP applications.
• Ability to effectively liaise with SAP Business Partners and increase Cross Functional Collaboration with SAP team Leaders discuss MII Technology, Integration solutions for future technologies.
• EDI Business Coordinator vendors SQL, EDI - X12 file format, especially financial transactions.
• Excellent communication analytical and problem solving skills internally and externally working with customers.
• Experience testing tools HP Mercury tool, ALM, test management - Provided leadership off-shore test teams.

TECHNICAL SKILLS:

Expertise: SAP ERP ECC 6.0 ERP R/3 SD/MM/WM/PM/FI/ 6.0 CRM/SM Functional Process Management and Talent management solutions; ASAP Methodology; Requirements definition, Gap Analysis, System process, Implementation to post go-live support; Mercury test, Solution Manager, AS400 UAT functional testing, SAP - CRM CS module, customer service module, Business Process Reengineering. DPR Reporting

Technical Knowledge: SAP ERP functional analysis, Expertise in post-live regression testing, User-Exits, UAT testing, Reporting, Function Modules, Adobe Interactive Forms, Smart Forms; Legacy System Migration Workbench (LSMW), AS400, Functional user, Interface Design and FTP Process, Data, HP Mercury Tools (Quality Center and Load Runner) Oracle 12c, web base testing, SQL queries. SAP ABAP Debugging skills, working closely with WMS/TMS/GLMS/Merch teams.

ERP Modules: SAP ECC 6.0 ERP R/3 SD/MM/WM/PM/FI/SM, Employee Performance Management (OSA), Personnel Development, Organizational Management, Personnel Administration, SAP Query, SAP GTS Solution Manager, SAP Retail. Oracle 12c

Training and Education: SAP America, Six Sigma Greenbelt, Studied University of Phoenix Business Administration, ABAP training, DPR, SAP TAO Automation tool, GXS Trading Grid, EDI, ASN

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Senior SAP Production System Analyst EDI Support

• Senior SAP PM/MM SAP production support for SAP ERP 6.0. Production services include store replenishment, real estate, and procurement and distribution centers. Working closely with Senior SAP business teams for issue problem incident tickets resolution. Perform periodic monitoring of IDOC’s status, fix help-desk service-now tickets daily basis, interfaces to and from SAP along with functional ABAP debugging, trouble tickets, resolve High incident tickets. EDI vendors -SQL, EDI-X12 file format, (820, 823, 835, 997, 824) End-to-End EDI testing with new carriers and vendors.
• Monitor daily exception reports follow up with the SAP specific interfaces between WMS (Warehouse Management system) and TMS (Transportation Management System) and GLMS (Global Management System) and BIW (Data warehouse) worked with the various IS Teams to discern the problem and get resolution. SAP project documentation to store defects within HP Quality center.
• Reporting - Purchase Order Reconciliation between SAP and WMS (Warehouse Management) Reconciliation between SAP and TMS (Transportation Management System)
• Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
• Reviewed business current SAP testing requirements process and functionality to identify for improvements to business. HP testing tool, define requirements, hands-on functional testing, create test cases, leadership test teams.
• Communicating with the business, responsible for troubleshooting fix tickets high volume
• Production services include store replenishment, real estate, and procurement and distribution centers. Working closely with Senior SAP business teams for issue problem incident tickets resolution. Perform periodic monitoring of IDOC’s status, fix help-desk service-now tickets daily basis, interfaces to and from SAP along with functional ABAP debugging, trouble tickets, resolve High incident tickets. EDI vendors -SQL, EDI-X12 file format, (820, 823, 835, 997, 824) End-to-End EDI testing with new carriers and vendors.
• Contribute to the development to Solution Center Service now tool which provides incident tickets from stores and business units. Helped educated solution center team on SAP tickets.
• Performs analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing stores.
• Escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints from stores requests.

Confidential

Senior SAP Business Consultant

Chandler, AZ

• Provided SAP SM support First Solar business associates at all levels to deploy scalable processes and system management; worked with end-user business community to collaborate define business requirements, help gather business requirements, reports, interfaces, RIECF, provided expertise and solutions to fulfill business needs
• Functional SM tester the; Responsible for business process mapping, business requirement, testing configuration modules of the Implementation scenario using Project Blueprint. Helped create SAP project documentation to store within HP ALM Quality center, defects
• Analyzed existing documentation and project tasks from former project member to determine the solution and remaining level of effort
• Takes ownership of escalations and perform trouble shooting, analysis, research, and resolution
• Reviewed business current SAP SM requirements process and functionality to identify for improvements to developer, and senior managers during daily meetings
• Communicating with the business, responsible for troubleshooting new issues and logging unresolved defects
• Managed business requirements to functional specifications and design documentation for QA teams; met with SM for input whenever necessary; Generated traceability metrics for the Business Teams and PMO
• SAP CRM/ SM Customer Service Module experience knowledge.

Confidential, Scottsdale, AZ

Senior Credit Risk Analyst

• Responsible for the hundreds A/R Corporate accounts on AS/400 system. Performed daily account receivables background check on high risk customers, releasing orders, invoices, billing, collections communicating with plant managers, Sales, Customers service teams on various food shipments
• Post cash receipts, to National accounts, reconcile GL ledger, applies credits on returns goods
• Financial Electronic commerce experience ACH payments, Lockbox, wire transfers.

Confidential, Phoenix, AZ

Senior SAP Business Consultant, Technology Services

• Provided SAP SD support in all areas of Workforce Process Management and Talent Management; worked with end-user business community to collaborate define CRM business requirements, provided expertise and solutions to fulfill business needs
• To analyze the SAP Solution manager global configuration to determine how to bring all of Honeywell’s live sites to a Baseline level in Supply chain area. SAP Business Partners and increase Cross Functional Collaboration with SAP team Leaders discuss MII Technology, Integration solutions for future technologies.
• Analysis was documented to be used for future rollouts and retrofit of the live sites that was not at the baseline level. Prepared check list & methodology for future rollouts / implementation in supply chain.
• Functional tester leads the Solution manager teams initiative for GTS prototype. Responsible for business process mapping, design, testing configuration modules of the Implementation scenario using Project Blueprint. Helped create non-existent SAP project documentation to store within Solution Manager repository
• Analyzed existing documentation and project tasks from former project member to determine the solution and remaining level of effort.
• Reviewed current SAP SD processes and functionality testing to identify and help standardize areas for improvement. Audited Organizational Management, Personnel Administration, Benefits, Time Management, Talent data to identify inconsistencies and proposed solutions that aligned with SAP Best Practices A/R