SUMMARY:

• Overall 3 years of IT experience in Production Support and Maintenance of systems as a SAP BASIS consultant.
• SAP experience includes Security management, Client Administration, Transport Management System, Spool Administration, Database Administration, Background Jobs, Patches up gradation, Monitoring, Health Checks, Table space Management.
• I am a hard worker and a thinker. I will always challenge myself, as well as fellow team members, to find new and efficient ways to improve a system.
• Experienced on SAP system Administration in UNIX and Windows environment in a DEV/TESTING/PRD systems landscapes.
• Experience in setting up technical monitoring and EWA reports in Solution Manager.
• Experience in new NetWeaver ABAP & JAVA system installation.
• Experience in applying Support packs, JSPM, Window patch, and SAP Notes.
• Extensive knowledge in Administration and Troubleshooting of Transport Management System (TMS) through Rev Trac.
• Security administration - creating users, roles, assign authorizations.
• Setup and manage RFC destination, Client management,
• Job management: Creating, Scheduling background jobs and resolving any terminated jobs.
• Monitoring CPU utilization, file system, disk space and analyze Top CPU users.
• Set up parameters for user logon and locate authorization problems.
• Setting up printers and troubleshooting of printing problems.
• Analyzed system logs, ABAP dumps, Table lock, and Update errors.
• Established OSS connections using SAP routers
• Generated Developer key and SSCR key
• Worked in portal Monitoring - Component Monitor, Trex Monitor, Web Dispatcher.
• Accustomed to providing support for a 24 X 7 environment
• Having good communication skills being a smooth team player with excellent interpersonal skills.
• Strong Desire to excel at job, can grasp things easily and able to understand the requirement
• Useful Knowledge in the Microsoft suite; efficient at excel spreadsheets I.E. Pivot tables and VLOOKUPSs
• Creation of batch jobs in SAP BODS.
• Familiar with multi- tier testing

PROFESSIONAL EXPERIENCE Confidential

Confidential, Hurst, TX

SAP BASIS SUPPORT

Environment: SAP ECC 6.0 EHP6, SRM 7, BI 7.3, CRM 7.0, PI 7.11, GTS, GRC, Gateway EP 7.0, Solution Manager 7.0, MII 14.0, ADS on AIX, Linux, Windows with Oracle & SQL Server Databases

• On-going Basis and Database administration support for hugely complex SAP environments with multi-Terabytes of data and several hundred concurrent users to multiple clients.
• Detect, track and resolve production incidents for databases, R/3 and applications.
• Daily Monitoring activities like Analyzing ABAP Dumps, Update Monitoring, Alert Monitors, System Traces, and Lock Entries.
• System performance monitoring: All activities like system response time, processes, Operating system related issues, memory-CPU, and utilization monitoring.
• Executed standard system and SAP housekeeping jobs as part of support to implementation team.
• Applied the Support Packs, Add-ons for all the sap systems in the environment up to the required level through SPAM and SAINT when available from SAP for relevant release and assisted functional team with testing.
• Created, modified and assigned user authorizations and profiles to user ids.
• Performing Database Administration, Table space administration, adding data files, archive log, checking Oracle trace file and log file for troubleshooting.
• Involved in Backup/ Restore and Recovery activity using Net backup.
• Defining New RFC Destinations.
• Generated Developer key and Object key for programmer
• Printer configuration through SPAD in SAP and HP Open Service Manager tool.
• Correction and Transport Management System. Resolved Rev-Trac related issues like OOPS error, Transport migration issue,
• Created logon groups and performed load balancing between application servers.
• Opening/Maintaining of SAP Connections on service marketplace for OSS messages with SAP.
• Configured internet email using SCOT.
• Scheduled jobs in the background to clean up spool requests, dumps, batch-input sessions and background job logs.
• Provided 24/7 On-Call Support on a rotational basis and as needed

Confidential, Milwaukee, WI

Environment: SAP ECC 6.0, ECC 4.0B, DATA SERVICES, SAP BUSINESS OBJECTS

• Produced data reports for data conversion and data extraction as requested by the client.
• Developed jobs in Data Services for data extraction and conversion. Requests were given to the team by the client.
• Updated database using an excel spreadsheets. Knowledge of VLOOKUP’s and Data Functions were needed for these tasks.
• Constant learning of BODS, Databases, and tables by daily troubleshooting, analyzing, and change requests.
• Assisted Lead developer in generating BOM reports, conversion scripts, LSMW’s, and IDOCS
• Daily testing for bugs, and other potential issues in batch jobs.
• Completed Objects according to the Functional Specs
• Attended meetings with Client to update programs
• Programmed Objects in SAP beyond the Functional Spec According to the Client
• Completed Functional Spec According to the Client’s needs
• Functional areas include; Sales, Production
• Took on the PI role and learned how to integrate and transfer data dual stack interfaces.

TECHNICAL SKILLS:

ERP Packages: SAP ECC 6.0, BI, CRM, SRM, EP, PI, Solution Manager

Operating Systems: AIX, HP-UX, Linux & Windows, BODS

Service Ticketing Tools: JIRA, Remedy, Incident Manager, Approvals, Rev Trac