SUMMARY:

• Working as Project Lead for SAP Projects(Techno - functional role) having expertise over SAP CRM and UI5/Fiori as the prime focus at Confidential
• Good exposure in ABAP,CRM WebUI,Gateway, OData, UI5/ Fiori apps and workflows
• Experience includes - Implementation and Upgrade projects. Consulting responsibilities include System Configuration, Prototyping, Gap analysis, Functional Specification for system Developments of RICEF objects, WebUI/ABAP enhancements, Testing, End User Training and Performance Tuning
• Hands-on experience working on Web UI enhancements,UI5 app deployment using SAP Web IDE in the HANA CLOUD PLATFORM,CRM Service and CIC
• Expert and SME in ABAP (all RICEFW Objects) and CRM Web UI development, Customer Interaction Center (CIC Win Client and Web Client) development, Business Object Layer (BOL)/Generic Interaction Layer (GENIL) programming, BSPs, BADI / Enhancement Spot, BAPIs and RFCs, Performance tuning, thorough knowledge of ONE ORDER framework and CRM Data Model and Overall system performance
• Setting up of TREX and generating TREX indexes for de-duplication check of business partners created in the system
• Shared service Framework - HR - Employee,HCM processes,Service Requests (Multifunctional Shared services interaction center).
• CRM Base Customization and Web UI Configuration - Business partner, Organization management, Territory Management, Product Master, Org Model & determination, Service request Management, Partner Processing, and Action Profile, Date Profile, Text Determination, PFCG Role, Navigation Bar Profile, Business Role, Creation of Work Centers, Assign Logical link ID
• Service - Service Request processing,Complaint, Order and Confirmation
• Interaction Centre Web Client - Web client profile, Account Identification, Maintaining accounts, Interactive Scripting, Including Transactions in Navigation Bar Profile, Transaction Launcher, Agent Inbox
• Middleware R/3 Integration: RFC Destination between Systems. Admin console - Site, Publication and Subscription. Initial load, Delta Load, Generating required Customizing objects for Initial Replication, updating tables, Define & Release queues
• Knowledge on Middleware and Web UI Developments
• Expertise in analyzing business requirements, SAP Technical design, configuration and development with excellent debugging, analytical, problem solving, communication, Client Facing skills.
• Responding to several RFPs for SAP projects
• Handled International clients independently, worked in multiple projects simultaneously and also participated in war room sessions

TECHNICAL SKILLS:

• CRM Configuration and WebUI development skills in SAP CRM 7.0 EHP2&1, 2007, 5.0 and ERP integration, Customer Interaction Center (CIC) Web Client, AET deployments, Alerts Framework, BOL/GenIL programming, Transaction Launcher, BSP, MVC, Web Services, Intent Driven Interactions in CRM, Access Control Engine (ACE)
• CRM WebUI enhancements and having worked on POC involving Fiori App developments on UI5 by consuming OData which is exposed via Gateway and HANA (XS OData).
• Java Script, XML and HTML5/CSS skills for UI5 developments
• OAuth 2.0 setup between CRM and Google server to fetch Employee s Out of office details for CRM service request application
• SAP CRM Upgrade, BADIs and Enhancement Framework, BAPI, SAP Business Workflow, SAP Transport Management System, Roles and Authorizations, Smartforms, Job Scheduling & Monitoring, SQL Trace, Runtime Analysis, Performance Tuning
• Worked with BI Info cubes for the BPMon implementation in Solman
• Data Archiving in SAP CRM, CRM Middleware Overview, User Experience and Design.

PROFESSIONAL EXPERIENCE:

SAP CRM consultant

Confidential, New York

Responsibilities:

• Setting up of SAP CRM Shared service framework for HR (Payroll),FI (Accounts),P2P and Analytics scenario
• UI enhancements to EIC CRMs Shared Services Framework
• OAuth 2.0 setup to read Employee mail metadata using Google API’s
• Worked on POC’s to migrate key features from CRM WEB UI to UI5 Apps
• Created web service in CRM SAP Gateway to expose data in the form of OData
• Custom app using UI5 for Customers to create Service request
• SSF to HCM - Employee, Service Requests Attributes,SSF Inbox items.
• Working with FI & HR team for Account Information and activation of SSF Applications and configuration of framework in SAP CRM.
• Setup Agent Inbox to enable Quick Search of existing cases.
• Implemented CRM ORDER INDEX badi to populate the due date of the service request in the inbox result list to fine tune the search performance
• Transaction launcher Configuration for multi shared systems
• Testing and delivery of the solutions as part of multiple releases.
• Working with QA team for UAT.
• Involved in the project since inception as part of Global Implementation for US

SAP Solman Techno-functional consultant

Confidential

Responsibilities:

• Setting up the business process monitoring framework for various managed systems that are connected to Solman system
• BPMon setup - Create monitoring objects and activating alerts
• Custom monitoring objects being created to handle the PGI process in SD module
• Setting up the data collector job to send/receive alerts to/fro the managed systems (i.e.) basically the ERP backend
• CCMS setup and troubleshooting of monitoring objects
• Prepared end user Testing and Training documents

SAP CRM Consultant

Confidential

Responsibilities:

• Worked as a techno-functional
• Key member for the entire solution both in CRM Web UI, CRM Backend and ERP integration for all the RICEF objects and single point of contact for all technical aspects and accomplished smooth go-live
• Hands-on development experience with CRM Web UI, BOL programming, cross component navigations, component usages, ABAP reports etc. and extensive trouble shooting experience with BDoc errors, middleware replication issues, inbound and Outbound queues and extensive debugging of CRM and ISU replication framework.
• Design and configuration of IC functionalities like Multi level categorization, knowledge article search and creation with related TREX and Knowledge base configuration
• Actively participated in the Business workshops for the requirementsgathering and addressed the issues and concerns in the early phase of the project
• Technical upgrade with slight changes to processes involving Sales, Service and Marketing Cycle
• Setting up of TREX and generating TREX indexes for de-duplication check of business partners created in the system
• SAP CRM CIC upgrade/implementation - Escalation Facility was Improvised and various changes in the current CIC system
• Adjusted/fine-tuned the middleware after upgrade
• Managed Date types, Date profile, partner determination, status management, Organizational rule determination To add additional Z-objects via EEWB
• Understand the entire Functional scope of EAIC business processes
• Web UI enhancements and developments

SAP CRM ABAP Consultant

Confidential

Responsibilities:

• Worked on the DBM System for dealer related processes on the CRM side (Service Module)
• Developed a clock-in/clock-out report that will be in-sync with the service confirmation
• Includes OOPS ABAP
• Integration with the ECC backend to generate internal order from a service confirmation in CRM
• Customize service order, service confirmation etc.
• To create Action profiles so that automatic confirmation document is generated once the service order is released.
• Worked on various BAPI’s on the ECC side for various integration aspects
• Implemented workflows and enhanced the BOR object to add a new parameter to the action start conditions