SUMMARY:

• Senior SAP Successfactors Consultant with overall 12+ years of IT program / project management and implementation experience in HR and WFM domain. Currently working with Wipro USA.
• Certified SAP Successfactors professional (Performance Management, Learning Management, Integration, Recruiting, Onboarding and Succession Planning).
• Two Successfactors implementation experience in Performance Management, Learning Management, Integration, Recruiting, Onboarding including data migration, release management and testing.
• Have performed multiple roles including Project Manager, Business Analyst, HCM Functional Lead, Project Technical Lead and Onsite co - coordinator.
• Analysis, design, development, customizations and implementation of Kronos Timekeeper system 6.2/7.0, Workbrain 4.0/Workbrain 5.0 applications.
• Have managed projects from business case development, initiation, scoping, resource planning, and requirements gathering to vendor management, staffing, schedule tracking, development, deployment, support, and metrics tracking.
• Strong HR, Payroll and business process knowledge - Org Management, Personnel Administration, Benefits Administration, Workforce Management, Compensation and Time Management
• Extensive experience in planning & managing offshore-onsite projects, managing Project managers / Onsite consultants / Vendor resources and mentoring onsite / offshore teams.
• Have managed projects from business case development, initiation, scoping, resource planning, and requirements gathering to vendor management, staffing, schedule tracking, development, deployment, support, and metrics tracking.
• Flair to perform development tasks and posses strong problem analysis skills, with ability to follow client specific standards and procedures.
• Functional expertise includes modules like Recruitment, On-Boarding, Off-Boarding, Time & Attendance, Leave Management, Rewards & Recognition, Performance Management, and Benefits.
• Conferred with top gun award at Hexaware for the outstanding performance and contributions to the project across Hexaware Technologies for the period of .
• Strong IT and domain experience in Human resources, Retail, Manufacturing and Financial industries.
• Conferred with star award at Infosys technology for the successful handling of project and team for the periods Jul - Dec 09 & Jan- Mar 12.
• Recognized with Confidential 'Own the Go Live' appreciation award. Received customer awards for outstanding performance and extraordinary commitment in project work.
• Proficient in MS Office, MS project, Excel Macros, MS Visio and MS Project.
• Experience in databases such as MS Access, Oracle, MS SQL. Worked extensively on projects involving Java/J2EE, .net technologies, cloud computing
• Good communication skills, interpersonal skills, self-motivated, quick learner, team player.
• Experience working in all stages of Software Development Life Cycle (SDLC). Responsible for creating scope document, business requirements document, functional specification, design document, test plan, training documents.
• Certified Scrum Master and managed projects in agile methodologies as well.

TECHNICAL SKILLS:

ERP: SAP Successfactors (Performance Management, Learning Management, Recuriting, Onboarding and Succession Planning). Kronos Timekeeper system 6.2/7.0, Infor ERP (Workbrain Workforce Mangament system)

Development Tools: Workbrain 4.0/5.0Toolkit, Kronos Timekeeper system 6.0/6.2, RSA 7.5, NetBeans 3.0, DB2 command center(Database2), Putty, Core FTP(File Transfer Protocol), Cognos Reporting tool, Quality center, Quick Test Professional, Websphere 7.0, Weblogic 10.0

Functional Modules: Retail and Banking.

RDBMS: Oracle 9.x, DB2, MS Access,TOAD tool.

Languages: UNIX, PERL, Core Java 5.0, Servlets, JSP, JDBC, Web service,PL/SQL, DB2, Cognos and SQR.

Scripting languages: UNIX Shell script, Perl script. HTML, Java script, XML Parsing,.

O/S: MS DOS, Microsoft Windows 2000s/XP and UNIX

EAI: WBI (WebSphere Business Integrator)

Processes: HP Quality Center, Remedy, Infosys IPM+.

Business Analyst: MS Visio, use case, BRD, BRL, traceability matrix, prototypes and workflow

CORE COMPETENCIES:

• Change Management, Project Management, Stakeholder Management
• Process Evaluation and Improvement, Business Intelligence and Analytics, Six Sigma DMAIC
• Techno functional consulting, System Integration, Requirements Management

PROFESSIONAL EXPERIENCE:

Sr. Consultant

Confidential

Responsibilities:

• Implement & Support SAP Successfactors Learning Management, Recuriting and Onboarding for Chevron.
• Implemented the SuccessFactors Learning Module for Chevron employees and contractors.
• Completed data migration and integration between Chevron and Legacy learning systems using connectors.
• Configured security through Domains, Domain restrictions and Role management
• Configured Landing page with custom tiles and report dashboards
• Completed Gap Analysis of the Chevron Learning System and the Q3 2016 release
• Worked with the SAP and Provisioning team to change the job logic and timings to reduce the time lag between SAP and Learning systems
• Created Custom User Search and item search
• Created external sites and catalogs for the franchise employees
• Created Evaluations, Surveys and custom notifications
• Created User training sessions and job aids for the Learning administrators
• Maintain workbook documentation - LMS config workbook, LMS connector workbook
• Support and maintain SAP SuccessFactors FTP site access and folders
• Facilitated the migration of new releases through the User Acceptance Testing (UAT) and production environments
• Create and manage to resolution high-priority BizX or SAP SuccessFactors availability, connectivity, single sign on issues, access or other cross-module tickets with SAP SuccessFactors

Sr. Consultant

Confidential

Responsibilities:

• Implement & Support SAP Successfactors Performance Management, Learning Management, Recuriting, Onboarding and Succession Planning for Chevron.
• Creating test scripts, Business Process Scenarios, job aids, training decks to support client needs.
• Troubleshooting, documenting and assisting with user acceptance testing by validating issues, determining next steps, and working with Successfactors as needed to resolve issues.
• Applied systems thinking to address people, process, IT system needs. Created process documentation and evaluation guidelines
• Work with business to get new requirement and solve the successfactors Performance Management, Learning Management, Recuriting, Onboarding and Succession Planning issues on time.
• Test & configure Successfactors - Quarterly release
• Maintain Performance Module Roles, security and Permissions - configuration changes, managing new roles and group changes
• Support and maintain SAP SuccessFactors FTP site access and folders
• Perform change request for Performance Management, Learning Management, Recuriting, Onboarding and Succession Planning modules.
• Support and maintain the Datastage Jobs and Database, troubleshoot and resolve discrepancies and errors.
• BizX Role Based Permissions configuration management (including security and change management role, employee profile, main landing page, Performance, Succession, Reports.
• Maintain Learning Module Roles, Workflows, and Permissions - configuration changes, managing new roles and workflows, etc.
• SAP SuccessFactors Learning Module Configuration and Reference Lists (Facilities, Locations, Instructors, etc.)
• Maintain workbook documentation - LMS config workbook, LMS connector workbook
• Support and maintain SAP SuccessFactors FTP site access and folders
• Execute requests for new LMS user / system access
• Maintains and execute (on demand) inbound and outbound ‘connectors’ / interfaces. Includes those in development from projects
• Support and maintain the Datastage Jobs and Database, troubleshoot and resolve discrepancies and errors.
• Maintain and execute Datastage scripts and resolve discrepancies
• Create and manage to resolution high-priority BizX or SAP SuccessFactors availability, connectivity, single sign on issues, access or other cross-module tickets with SAP SuccessFactors
• Assess, assign and monitor to completion questions or issues regarding BizX data and functionality. Escalate source data issues to appropriate support group.
• Resolve data discrepancies on user data and org data
• Create and monitor to resolution defect support tickets with SAP SuccessFactors Platinum Support. Includes defects/bugs related to all modulesUpdate data files manually into module (BizX and LMS)
• Maintain IT Service Desk scripts for SuccessFactors module and BizX
• Manage BizX and LMS user access additions and deletions to roles
• Troubleshoot security access issues
• Manage internal communication to end users and operation teams on BizX and LMS system outages, downtime and other related issues (follow documented communication process)
• Adhere to approval process for access requests involving sensitive data - e.g. executive personnel data - must be approved by Manager, TM Processes and Projects\
• Implement quarterly release changes as approved by the business - SuccessFactors
• Developed plans to test business scenarios during system deployment and UAT
• Involved in defect tracking. Interacted with testing team to ensure solution acceptance
• Facilitated the migration of new releases through the User Acceptance Testing (UAT) and production environments
• Developed plans to test business scenarios during system deployment and UAT
• Applied systems thinking to address people, process, IT system needs. Created process documentation and evaluation guidelines
• Created Production support scripts and process documents for HR business partners.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Created test cases for customers.
• Managed project and team members effectively with proper planning and execution.
• Involved in mentoring new Team Members to understand the system and process.
• Coordinated and facilitated project discussions with business users, test management and offshore development team.
• Assisted the Project manager set priorities for issues related to the development project.

Environment: SAP Successfactors (Performance Management, Learning Management, Recuriting, Onboarding, Integration and Succession Planning)

Business Analyst/Sr. Consultant

Confidential

Responsibilities:

• Responsible for business requirement gathering. Interacting with business, technical and testing team to get AS-IS and TO-BE process. Creating Business requirement document, use case, traceability matrix and prototype.
• Configured new Pay rules, Work rules, Time cards, Schedules, Access Profiles, Security Setup etc based on business needs.
• Have managed projects from business case development, initiation, scoping, resource planning, and requirements gathering to vendor management, staffing, schedule tracking, development, deployment, support, and metrics tracking.
• Created Change Requests and Service Requests.
• Customizations & Process Automations by using Kronos XML API.
• Prepare Functional Design Documents (High Level Design and Impact Analysis).
• Daily meetings with the Business team and provide the status update and discuss on the day today issues.
• Involved in Requirement Gathering with the customer.
• Interacting with the Payroll coordinators to gather the requirements and implement them in the Kronos.
• Performed Gap analysis, application assessment, impact analysis and source code analysis for the proposed enhancements.
• Managed the development team, prepared data conversion, testing and implementation strategy.
• Project planning and assigning resources for various stages like development / testing.
• Monitoring servers during their Payroll days to ensure the smooth payroll run.
• Involved in preparation of UAT test for customers.
• Created training materials for end users.
• Involved in mentoring new Team Members to understand the system and process.
• Kronos 4500 terminals configuration and troubleshooting.
• Monitoring servers during their Payroll days to ensure the smooth payroll run.
• Installed Kronos Development and Production servers at different versions (version 5.2, 6.1, 6.2 and 6.3).
• Installed Service Packs and Patches.
• Developed Payroll Interfaces when customer launches a new plant.
• Developed configuration items in Time and Attendance like Labor Level entries, Payrules, Display Profiles, Access profiles, Accruals, Comments, Employee group and LL transfer sets when a new plant is launched.
• Assisted our customers in creating Shift, Patterns and Hyperfind Queries.
• Developed Punch, Schedule, Person Import Interfaces when customer launched a new plant.
• Involved in preparation of UAT test for customers.
• Involved in mentoring new Team Members to understand the system and process.

Environment: WFC Setup and Windows NT, UNIX, Perl scripting, web service, Workforce Central, Kronos 4500 Terminals, Workforce Integration Manager, Workforce Absence Management and Workforce Integration Manager, Oracle 9i, XML, Kronos XML API.

Technology Lead /Consultant

Confidential

Responsibilities:

• Managed project teams to understand client plan provisions (Benefit plan requirements) and implement those criteria’s into the TBA application for clients.
• Involved in leading the project teams to implement SDLC methodology into TBA client implementation process and acquire Knowledge Transfer of TBA system and Tools.
• Responsible for up-to-date enhancement of Workforce Planning, Scheduling software, Absence Maintenance and Time & Attendance modules in Infor Workbrain WFM software.
• Customized Pay rule, data event, interface with workbrain, HR Refresh and payroll interfaces.
• Lead the technical development team and created project estimates based on business requirement.
• Reviewed offshore development work, Coordinated System integration team for testing and involved in UAT testing with business.
• Work with Business Analyst in translating complex WFM requirements into Functional Requirements Document and to Detailed Technical Design Documents.
• Prepared Workflows and training documents and also conducted training sessions to explain union wise pay rules.
• Apart from customizing workbrain delivered rules; designed, developed and delivered new and complex high quality solutions to clients in response to varying business requirements.
• Configure work brain core elements like time code, hour type pay group, calculation group, etc.
• Worked on HR Refresh Import, Team Import, Shift Import, and Payroll Export Interfaces and successfully scheduled in Job Scheduler.
• Responsible for managing scope, planning, tracking, change control, aspects of the project.
• Responsible for effective communication between the project team and the customer. Provide day to day direction to the project team and regular project status to the customer.
• Translate customer requirements into formal requirements and design documents, establish specific solutions, and leading the efforts including programming and testing that culminate in client acceptance of the results.

Environment: Workbrain 5.0 Toolkit, UNIX, Perl scripting, web service, J2EE Version 5.0.19, DB2 v8.1, WebSphere 7.0, AIX 5.3 OS

Business Analyst /Consultant

Confidential

Responsibilities:

• Responsible for business requirement gathering.
• Interacting with business, technical and testing team to get AS-IS and TO-BE process.
• Creating Business requirement document, use case, traceability matrix, prototype and training materials.
• Supported UAT testing with customers.
• Managed defect management by performing root cause analysis of issues and by creating traceability matrix.
• Participated and facilitated Technical Design, Unit test and Integration Test walkthrough sessions.
• Ensured development team followed the SDLC methodology and processes leading to implementation.
• Managed project teams to understand client plan provisions (Benefit plan requirements) and implement those criteria’s into the TBA application for clients.
• Involved in leading the project teams to implement SDLC methodology into TBA client implementation process and acquire Knowledge Transfer of TBA system and Tools.

Environment: Workbrain 5.0 Toolkit, UNIX, Perl scripting, web service, J2EE Version 5.0.19, DB2 v8.1, WebSphere 7.0, AIX 5.3 OS

Senior Software Engineer

Confidential

Responsibilities:

• Handled roles and responsibilities of Senior Technical Developer and Test Engineer in the Harris Bank Workbrain project to deliver a high quality Time and Attendance module.
• Present and defend product designs and architecture to BA(Business Analyst)
• Participated and facilitated Technical Design, Unit test and Integration Test walkthrough sessions.
• Ensured development team followed the SDLC methodology and processes leading to implementation.
• Key project implementations as team lead
• Worked as one point contact for Work Force Analytics (WFA) application which consolidates the data of three databases of three entities BMO, Harris & Nesbitt, into one.
• Handled Database maintenance, reporting, error handling & production support for WFA. Also automated some manual processes involved.
• Prepared TDDs (Technical Design Documents) for the requirements with respect to customizations.
• Developed a number of reports for the HRMS modules using SQRs(Structured Query Reporting)
• Also worked as Batch monitoring which includes ABEND analysis and quick fixing.
• Involved in developing test plans and test scenarios for various modules of HRMS application to ensure proper business compliance
• Involved in the testing for the various modules like Payroll, Benefits, and Recruitment.

Environment: Workbrain 4.0 Toolkit, J2EE Version 4.0 SP4 (Service pack4), Java Server Pages (JSPs) and Servlets, EJB, Oracle 9i, Web Logic Server 7.0

Software Engineer

Confidential

Responsibilities:

• Created Technical Design and Function Design document for HR domain
• Designed and developed classes to maintain system configuration information in XML files and POJO (Plain Old Java Object) based classes to maintain New Hire/External Hire/Transfer/Position Maintenance/Termination transactions with in the application scope.
• Created an End-End component for Online Workforce Management in Confidential web application.
• Provided support and break/fix/enhancement activities to resolve application and interface issues.
• Designed and modified many components in the application based on client needs.
• As QA(Quality Analyst) developed test plans, test cases, test code and actual testing, responsible for defects allocation and ensuring that the defects are resolved.
• Provided support and break/fix/enhancement activities to resolve application and interface issues.

Environment: Oracle 9i, J2EE (Java 1.4, JDBC, Servlets, JSP, XMl, JMS, Confidential Framework), Eclipse 3.1 and SunOne application server.

Software Engineer 

Confidential

Responsibilities:

• Prepared TDDs (Technical Design Documents) for the requirements with respect to customizations.
• Involved in developing test plans and test scenarios for various modules of HRMS application to ensure proper business compliance
• Involved with the technical Design Documents and re-engineering the system. Involved in fixing the bugs and issues raised in SIT and UAT
• Also worked as Batch monitoring which includes ABEND analysis and quick fixing.

Environment: JSP, EJB, Struts, HTML, JavaScript, XML, Oracle 9i, Sun Application Server 7.0

Software Engineer

Confidential

Responsibilities:

• Used web service for retrieving student information from various secure databases, Fetched the Common Name using LDAP and Tested the entire project using JUNIT.
• Developed Java interfaces to legacy systems
• Provided technical and investigative support for functional users on interfaces, defects, change requests, debugging issues, testing, service pack upgrades and adhoc report requirements

Environment: Java, JSP, Web service(Apache Axis),LDAP, Quartz, Junit Testing, XML Parsing,Oracle8.0,SQL Server 2000.