SUMMARY:

• 7+ years SAP Consultant experience.
• Administration for user's access in an SAP R/3 (3 Tier Architecture).
• Configuration and testing in the SD and MM modules.
• Analyzed T - codes and authorization objects.
• Assigned or modified access in SAP R/3 release 4.6C, SAP ECC 6.0, MM, SD, FICO, BI, PP, QA, APO, SCM, BPC, CRM and BW roles, Portal and Solution Manager roles and profiles.
• Supported the basis team and project managers for requests for tests, changes, monitoring and checking system logs to SAP security structure.
• Supported users with various transactions in FICO, MM, and SD.
• Provided SAP post-implementation support.
• Experienced with SAP Marketplace’s latest GUI patches.
• Experienced with SAP’s Solution Manager’s System Monitoring.
• Worked with internal audit to provided analysis documentation reports on user profiles and roles to minimize SOD violations.
• Created and maintained user, system, test, and firefighter accounts in SAP and portal access.
• Analyzed SU53 error checks and to find missing authorizations and transaction codes for users.
• Ran authorization trace ST01 to troubleshoot SAP security errors.
• Performed SU01 and SUIM transactions for role assessment and management.
• Analyzed new T-Codes, and authorization objects in ECC 6.0.
• Worked with SAP Basis team, functional teams, internal audit and relevant business units, on the configuration of CRM, BPC, QA, BI and BW functional roles and profiles.

WORK EXPERIENCE:

SAP IT Support and Logistics

Confidential

Responsibilities:

• Supported SAP, Adobe and Office 2010, O365 and Citrix applications.
• Installed applications via SCCM.
• Configured mobile devices to the Exchange Server and also Cloud based O365 mail server via Citrix
• Receiver, Airwatch, and Secure Auth OATH Enrollment.
• Installed corporate images on Dell Latitude laptops and MacBook Pro laptops.
• Communicated and interacted directly with users on a daily basis.
• Tested configured systems for appropriate functioning and repair any errors found.
• Completed and checked all required documentation for installation and configuration.
• Scanned PCs into the Asset Management Console database in ITSM 8.1 Citrix XenApp.
• Worked in ITSM 8.1 Citrix XenApp Service Request Management, and Incident Management to view, create and maintain works orders and incident request tickets.
• Utilized the Knowledge Manager in ITSM 8.1 Citrix XenApp to view help articles.
• Supported computer system hardware and software specifications.
• Diagnosed malfunctioning units using efficient problem solving techniques and departmental procedures.

SAP Support Analyst

Confidential

Responsibilities:

• Installed images from USB on HP laptops.
• Installed applications via SCCM.
• Migrated user data from one pc to another for computer refreshes.
• Named computers and joined computer accounts onto the network.
• Setup SAP User ID’s onto the network.
• Installed SAP for authorized users.
• Supported WAN/LAN and TCP/IP connectivity issues.

SAP Support Analyst

Confidential

Responsibilities:

• Create scripts and queries in the SD and MM modules for users using Winshuttle Integration software with Excel and Access as needed.

SAP Support Analyst

Confidential, Bothell, WA

Responsibilities:

• Participate in user acceptance testing following the Agile Methodology.
• Write test cases and post bugs in JIRA to our development team.
• Escalate support cases to development.
• Write and maintain knowledge base articles.
• Experienced using SharePoint for team building.
• Provide post-implementation support and customizing data for script development.
• Familiar with CATT, eCATT, LSMW, or ABAP tools.
• Familiar with SDLC and ASAP, AGILE and Waterfall testing methods.
• Resolving customer support issues in SAP ECC 6.0 and SAP GUI in a Windows 8 environment.
• Provide script training for customers in aspects of SAP: SD, MM, FICO, SCM and HCM and in various transaction codes.
• Identify and solve Desktop Product related technical issues.
• Winshuttle’s Transaction 10.6 - Automates the recording, mapping and running of SAP T-codes via Excel, Access and XML.
• Winshuttle’s Query 10.6 - Query and extract transactional SAP data.
• Microsoft Dynamic CRM 2011.
• Perform installations and upgrades to SAP Components.
• Perform upgrades to GUI versions and patch levels for customers using SAP’s Marketplace.
• Assist customers with product configuration and script development.

SAP Basis Administrator

Confidential, West Chester, PA

Responsibilities:

• Administered user's access in SAP.
• Worked with SAP Basis team, functional teams, internal audit and relevant business units, on the configuration of CRM, BPC, QA, BI and BW functional roles and profiles.
• Assigned or modified access for team members, who require access to SAP ECC, QA, CRM, BPC, BI and BW functional roles and profiles.
• Provided user provisioning support in SAP R/3 release 4.6C, SAP ECC 6.0, BPC, CRM and BW NetWeaver 7.3.
• Experienced with SAP Solution Manager in Technical Monitoring and System Monitoring.
• Starting and stopping services in the management console for SAP.
• Maintained SAP emergency access request ID or FireFighter ID passwords in IBM Mainframe Extra X-treme 9.0 via TSO command.
• Coordinated with the project planning team on a daily basis.
• Worked with internal audit to provided reports on user profiles and roles to minimize SOD violations.
• Analyzed new T codes, and authorization objects in Workbench.
• Created user accounts, change passwords, maintained, lock and unlock users in Prod, XI (Sandbox), BW, QA and Development.
• Created and maintained simple roles and derived roles and generate authorization profiles to roles.
• Maintained transaction selections and authorization data in roles.
• Maintained user's access for compliance with corporate policies.
• Assigned roles, parameters and profiles to users in CUA.
• Provided training and direction to staff in account access, role accessibility and keeping in compliance with Audit.
• Created and transported roles to facilitate changes throughout the landscape.
• Analyzed SU53 error checks during testing and to find missing authorizations and transaction codes for users.
• Ran authorization trace ST01 to troubleshoot SAP security errors.
• Designed ECC and CRM roles for current development.
• Attended weekly role triage and defect meetings for monitoring user Assignments and any risks associated with them.
• Created BI 7.3 roles from BW roles, templates and analysis authorizations.
• Provided production support and maintenance of roles.
• Created and maintained users in Active Directory.
• Created system and test IDs in SAP.
• Requested approval for transport requests in Production through Lotus Notes.
• Serviced requests and created tickets in HP Service Manager 9.3
• Documented changes within QVC's SAP security organization using Excel and IBM Mainframe.
• Maintained privately held passwords using Cyber-Ark.
• Released and approved transports in the Transport Management System.
• Supported the basis team and project managers for requests for tests, changes, monitoring and checking system logs to QVC's SAP security structure.

SAP Security Analyst

Confidential, Collegeville, PA

Responsibilities:

• Served as SAP security role and user administrator across system environments: Production, BW, CRM, DEV, SRM, QA, SANDBOX, APO, CUA and ARI.
• Connect to Microsoft Lync 2010 for communication.
• Assigned and modified access for team members, who require access to SAP ECC, GRC, CRM, BI and
• Solution Manager functional roles and profiles.
• Worked with internal audit to provide reports on user profiles and roles to minimize SOD violations.
• Created, monitored and resolved tickets in HP Service Center.
• Served as SAP security role and user administrator in assigning and removing SRM roles to users.
• Created and maintained user, system, test, and Firefighter accounts in SAP and portal access.
• Used SU01 and SUIM for role assessment and management.
• Supported global roll out for cut overs using mass maintenance when applicable.
• Worked with external auditors as well as the internal audit compliance team, SAP BASIS, SAP Consultants, Project Managers, and SAP support staff.
• Ran Risk Analysis Remediation (RAR) through the GRC Access Control to manage segregation of duties across the enterprise.
• Reset passwords; locked and unlocked users.
• Provisioned user access in Compliant User Provisioning (CUP) through the GRC Access Control version 5.3.
• Supported the BASIS team with SAP implementations, SAP global roll-outs, post go-live support, single sign-on configuration, system monitoring, background job administration, spool administration, and the Transport Management System.

Testing Analyst

Confidential, Blue Bell, PA

Responsibilities:

• Performed Black Box testing on mobile devices.
• Tested applications on Samsung, HTC, and LG devices.
• Communicated through Outlook 2010 and AIM inter-office messaging.
• Updated testing projects through Solomon.

Logistics Process Analyst

Confidential, Center Valley, PA

Responsibilities:

• Tracked inventory of all communication devices.
• Shipped and received all communication devices.
• Procurement of additional communication related equipment.
• Acted as the primary resource for key internal wireless communication procurement processes.
• Managed vendor relationships with regards to Blackberry, Verizon and AT&T Air-cards.
• Took account for process definitions, documentation, performance, control and improvement.
• Provided operational support and subject matter expertise to users via email and phone.
• Accessed vendor websites to facilitate the ordering process in a Windows 7 environment.

Senior Service Desk Representative

Confidential, Philadelphia, PA

Responsibilities:

• Reset passwords and unlocked accounts in Active Directory in a Windows XP environment from MMC.
• Supported users with Blackberry's Desktop Manager and Research in Motion 4.7.
• Unlocked user accounts in Microsoft Account Lockout Status.
• Supported WAN/LAN and TCP/IP connectivity issues.
• Supported users in Lotus Notes 8.5 with application issues like single sign-on.
• Reset Lotus Notes passwords.
• Supported PeopleSoft password resets.
• Reset Hard Drive Encryption passwords using Challenge and Response.
• Created, monitored and closed tickets in Remedy 7.0
• 100% phone and email support with Office 2010 and Adobe 9.
• Remotely connected into user's PC using SMS and Bomgar.
• Supported users with Cisco AnyConnect VPN issues.

Application Support Analyst

Confidential, New York, NY

Responsibilities:

• Imaged PCs with Confidential platform images that include Java Runtime, Oracle and .Net Framework.
• Maintained assets in returning equipment to inventory as well as gaining additional parts for repair.
• Joined computer accounts to the domain in Windows XP in AD from MMC.
• Starting and stopping services in the Management Console.
• Supported SAP.
• Supported WAN/LAN and TCP/IP connectivity issues.
• Supported users, 50% desk side and 50% via phone.
• Performed Timbuktu remote services.
• Created, monitored and resolved tickets in Remedy.
• Break/Fix support for Lenovo Think Centers M50 series, ThinkPad T60 series and DELL OptiPlex computers.
• Installed, configured and troubleshoot Lotus Notes versions 6.5, 7, and 8, and Sametime versions 7 and 8.
• Troubleshoot Office 2007, Adobe 9, SAP login issues, and server issues with Lotus Notes versions 6.5, 7 and 8.
• Supported Bloomberg and Hummingbird terminals running Citrix and UNIX in the background.
• Supported Blackberry and RIM software with connection issues as well as Lotus Notes replication issues.
• Installed software via Visual Basic scripts.
• Loaded the latest Office 2007 and WinXP updates and security patches.
• Installed financial research and analysis tools for Office 2007 like Capital IQ and Preslink.
• Supported the upgrade from Office 2003 to Office 2007 .
• Supported the transition from Lotus Notes 8 to Outlook 2007.
• Trained users how to use SecureID for Remote Access Server on the web.
• Supported HP LaserJet printers with network and local connectivity.

Network Assistant

Confidential, Plymouth Meeting, PA

Responsibilities:

• Installed images on desktop and laptops and migrated user data from one pc to another for computer refreshes.
• Performed asset management procedures through Altiris and HP Service Center to upgrade or retire computers.
• Maintained inventory and assisted HP with retired computers once a year.
• Setup computer accounts and maintained user profiles for server access in AD from MMC.
• Enabled and disabled user permissions and policies.
• Reset passwords and unlock accounts in Windows XP.
• Used Remedy issue tracking software to maintain the help desk.
• Installed laptops and desktops with images along with the latest anti-virus and security software.
• Installed software packages using Altiris 6.0 and configured HP Laptops for new hires and executives.
• Provided 100% phone support and remotely installed software on computers on the East Coast using Altiris.
• Installed and configured Lotus Notes 6.52 email.

SAP Security Administrator

Confidential, Fort Washington, PA

Responsibilities:

• Maintained, update and file user data to insure accuracy for an audit purposes.
• Enabled and disabled user access on the SAP system.
• Assigned SAP roles in BW, Prod, APO, SD, MM, SCM and BI.
• Maintained SAP employee accounts updated in the system.
• Entered and maintained mobile accounts in the Blackberry Enterprise System.
• Exported end user data from Human Resources into an Excel database to compare records for any discrepancies.
• 100% phone support and supporting email requests.
• Communicated between technical and functional teams via Lotus Notes 4.5.
• Used SAP CSS production portal to log and retrieve trouble tickets.

SAP Support Analyst

Confidential, Newtown Square, PA

Responsibilities:

• Shipped and received communication devices.
• Maintained inventory of employees' Blackberry through an SAP portal.
• Provided support for wireless communication devices.
• 100% telephone support for 7230, 7290, 8 700 and 81 00 Blackberry.
• Provided support for Verizon and Cingular PC Cards and cell phones.
• Maintained accounts in the Blackberry Enterprise System.
• Tracked orders in the SAP SRM system.
• Logged and retrieved trouble tickets in the SAP CSS Production Portal.
• Entered in Goods Issued and Goods Receipts in SAP.

SAP Quality Management Consultant

Confidential, Piscataway, NJ

Responsibilities:

• Participate in final preparations for go-live.
• SAP project using Lotus Notes to communicate details to functional teams for go-live production.
• Created master records in the Sales & Distribution module and enter product information in Materials Management.
• Performed data migration in the material planning specification tables.
• Provided SAP Quality Management services to the project manager and SAP team.

Desktop Support Analyst

Confidential, Skillman, NJ

Responsibilities:

• Asset management/ IMAC support.
• Inventoried all PC's for employees in Remedy Asset Management.
• Received shipments of new laptops and desktops.
• Shipped out computers to employees of Confidential and Confidential in different locations.
• Assisted IBM with retired computers once a year.
• Swapped out computer parts for repair.
• Created, maintained and disable accounts in Active Directory in a Windows XP environment.
• Assigned users to groups.
• Supported WAN/LAN and TCP/IP connectivity issues.
• Reset passwords and unlocked user accounts.
• Re-imaged IBM laptops and desktops to new users and those due for a PC upgrade.
• Backed up and migrated data.
• Planned, set-up, and provided support for selected executive meetings and local events.
• Installed and configure Outlook, Blackberry, Palm Pilots, and iPAQs.
• Supported terminal applications like Documentum running Oracle, UNIX and Citrix in the background.
• Installed and configure the VPN and PKI Tokens on IBM laptops.
• Tested and installed MSI software packages and support technical efforts.
• Provided 40% phone support to users and logging tickets in Remedy for local and remote PC issues.
• Used SMS Administrator Console snap-in from the MMC to install applications on IBM desktops and laptops locally and remotely.

SAP Logistics Analyst

Confidential, Philadelphia, PA

Responsibilities:

• Inspected vendor invoices against the goods movement for discrepancies.
• Entered Goods Receipt data in the Materials Management module.
• Entered accounts payable invoices in SAP.

Quality Assurance Analyst

Confidential, New Hope, PA

Responsibilities:

• Tested web-based programs with Mercury Test Director for automated testing.
• Written test scripts for manual testing; analyzed data and document.
• Tested software with Mercury Test Director to ensure application functionality and performance.
• Written test script cases and execute scripts for manual and automated testing.
• Entered issues in Bugzilla Bug Tracker to track software defects, re-test issues and document results.
• Supported Macintosh and IBM PCs.
• Supported Lotus Notes.
• Installed and configured hardware and software.
• Served as initial point of contact for non-desktop technical issues to resolution.
• Setup video conferencing for meetings and training events.
• Conducted training seminars for clients.
• Provided after-hours on call phone support as needed.
• Entered code in XML Edit to insure data accuracy and functionality within the program.
• Written scripts in SQL and ran on several database servers.
• Conducted in-house training classes to the Justice Department in Cumberland County, PA.