Customer Support Manager (SAP SD /MM) Resume Stuart, FL - Hire IT People

SUMMARY:

Around 8 years of experience in implementing and configuring SAP MM/SD modules.
Three full life cycle implementations, rollouts and production support projects in SAP ECC 6.0/5.0 and R/3 4.7
Proficient in all phases of implementation including business requirement analysis, process design and blueprinting, fit/ gap evaluation, baseline and final configuration, final preparation (end - user training, testing, cutover activities) and go-live with production support.
Knowledge of developing and managing SAP applications.
Ability to communicate business goals and objectives in an effective way.
In-depth knowledge of the procurement process.
Ability to troubleshoot and recommend suggestions to resolve conflicts between business requirements and standard system functionality.

PROFESSIONAL EXPERIENCE:

Confidential, Stuart, FL

Customer Support Manager (SAP SD /MM)

Responsibilities:

Handling clients and coordinating with the project development team.
Playing a lead role in implementing specific SAP modules
Building and maintaining good relationships with executives and professional organizations.
Analyzing, designing, configuring and demonstrating Confidential s applications to prospective clients.
Created data and imparted training to prospective clients.
Worked on SAP GUI and created transactional data for demo purposes.
Well versed with Microsoft Word, Excel.
Working knowledge of other SAP modules such as Plant Maintenance, Warehouse Management and Human Capital Management.

Confidential, Naperville, IL

Senior Developer/Manager

Responsibilities:

Responsible for maintaining system configuration, Business requirements, diagnose problems, develop solutions and test system changes for all SAP modules including Sales and Distribution (SD), Materials Management (MM) and Finance (FI) and Controlling (CO)
Lead analysis of project requirement, Planning and implementation to improve business process.
SD experience includes sales orders, pricing conditions, set up promotions, rebates, route determination, Transportation
MM experience includes Purchasing, Inventory management, Physical Inventory and Training Users
FI experience includes A/R, A/P, G/L and Fixed Assets while CO experience includes Standard Costing
HR experience includes Personal evaluation, Time evaluation, Creating new employees, sales rep, commission maintenance
Coordinate with business functions to establish IT priorities involving SAP
Analyze Business and functional requirements and implement changes as necessary
Create and manage new Pricing promotions in the system and test changes and manage release of all the transports
Provide technical support for major business processes such as year-end physical inventory
Conversion mapping from SAP to oracle
Complete Costing/ Inventory jobs at year end
Complete Archiving to maintain the system back up.
Create Ad-hoc and Month end Reports for SD, MM and Finance

Confidential, Montgomery, IL

SAP MM/SD Consultant

Responsibilities:

Supported the existing SAP design, application configuration, and custom system enhancements / integration points
Documented requirements for new functionality in support of the Order Management processes, including SAP application configuration, custom enhancements and custom reports
Developed functional design specifications in support of existing and new application requirements
Collaborated with technical teams to evaluate design alternatives, optimize design solution and minimize impact to performance
Developed and executed functional unit test cases in support of new application requirements
Collaborated with cross functional teams to perform test activities (e.g. string, integration, performance, user acceptance)
Responsible for managing design issue/defect resolution
Supported the deployment of production applications and provide post-production support related to the custom system enhancements, and integration points
Configured sales routes, shipping point, loading point, routes, transportation zone, customer groups
Configured (SD) - Change return configuration, schedule lines to use the desired account assignment.
Maintained product hierarchy for the material master and completed mass changes in the material master to adjust to changes in business requirements
Supported twelve distribution centers for creating orders, deliveries, shipping, billing, maintaining inventories and conducting physical Inventory, Created Reports from SQVI
Tracked system outages and determine root cause analysis and communicate this information to the Business Managers and IT Managers as appropriate
Conducted Formal Training for Purchasing, Customer service, Production and Engineering Departments
Debug Sales orders, Purchase Requisitions, Purchase orders, Material Procurement
Automatic PO, requisitions and handle stock transfer purchase order as well as external purchase order. Managed sales order specific inventory.
Cancellation of sales orders, process EDI orders, create test orders for EDI

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Customer Support Manager (sap Sd /mm) Resume

Stuart, FL

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