SUMMARY:

To secure a position in the SAP BASIS, Network, and System Admin industry that offers growth and advancement

WORK EXPERIENCE:

Confidential, Washington, DC

ERP (SAP BASIS) System Administrator

Responsibilities:

• Works directly with leadership of the Confidential to identify also resolve network connection and data replication issues report by Confidential users
• Monitoring all SAP CRM, PI, and Portal systems related software errors, RFC connections, and in/outbound queues communications channels
• Using REMEDY and JIRA to document all resolution to issues
• Using network (WireShark) monitoring tools to troubleshooting Confidential system network performance issue work directly with the Confidential network team to resolve
• Troubleshooting SAP OS issues, setup, configure and create files for the SAP system within LINUX RedHat environment
• Troubleshooting Oracle database related SAP database connection and data replication issues

Confidential, Washington, DC

Configuration Analyst

Responsibilities:

• Worked directly with Confidential users to identify new issues, software configuration problems, and defects
• Used Confidential Remedy to record and monitor and reported issues
• Worked with Confidential team to monitor Confidential system performance communicating issues that affected host PCs
• Worked directly with Confidential Security and SAP functional teams to grant user access and ensuring user profiles were correct in the Confidential System

Confidentia,l Washington, DC

Senior Outlook/Office 365 Specialist

Responsibilities:

• Assisted users with questions and issues related to Outlook and Microsoft 365 data questions
• Documented Outlook and Office 365 data migration issues into Confidential Remedy
• Supported Migration Engineer in troubleshooting user’s Lotus Notes account issues Trained staff regarding and resolved issues related to Lync 2010 applications

DCWater-Washington, DC

Network Analyst

Responsibilities:

• Provided second tier level network technical support for DCW
• Responsible for software inventory system/server - duties included: performing quarterly audits on the compliance of software licenses, license procurement, and license maintenance
• Supported Network Software, maintaining list of standardized software, including hardware requirements
• Provided Maximo and GIS level 1 and 2 support for DC Water field service
• Setup Linux server to install Lawson (financial) and Maximo (inventory) software
• Setup and installed router/switch in new DC Water locations
• Created Auto Cad License Server to manage license distribution for DCW DET department
• Setup Port Security for PC, laptops, and Printer physical access to DCW network
• Configured VLAN protocol on switches to divide up different department in separate access networks
• Performed account administration tasks for active directory, local, and specialized accounts
• Setup network printers connected to print server and supported print server queues
• Managed the setup and coordinated the support of the board room’s AV equipment and presentations
• Provided remote user support< -- Deleted:- --> and training for VPN, Outlook Web access, a< -- Inserted:, -->nd Citrix virtual desktop tools
• Created network support ticket reports each day to assist with resolved, suspended, or escalate work orders
• Maintained necessary back-up of the important files and documented Linux scripts for future reference
• Maintained existing programs/scripts and extended Linux system functionality

Confidential, Bethesda, MD

Exchange Admin

Responsibilities:

• Manually setup outlook profiles after migrating from a Microsoft 2003 to Microsoft 2007 Exchange server environment on both Windows and Mac OS systems
• Configured Blackberry, iPhone, and android mobile devices to work with newly upgraded Microsoft Exchange environment

Confidential, Washington, DC

PT Network/System Admin

Responsibilities:

• Installed, configured, upgraded and troubleshoot routers, switches, and wireless hardware
• Build images, configure, repair Laptops, Tablets, and Workstations
• Install, configure, and troubleshoot Windows 00 - Windows 2012 servers
• Configured OSPF, RIP, BGP, EIGRP, ACLs, VLANS, and VTP, SSL
• Configured and Administered Windows 2003 and 2012 Server Active Directory.
• Configured and maintained DHCP, DNS, FTP services
• Implement firewalls and backup/disaster recovery measures
• Installation, configuration, and maintenance of printers, monitors, and copiers
• Monitored overall network performance and optimized as needed
• Researched and implemented new technologies to increase network performance
• Supported and documented issues with solutions
• Installation and configuration of CCTV and DVR recording system
• Setup points of sale systems and PCs< -- Deleted:el -->< -- Inserted: e -->< -- Inserted: a -->< -- Inserted: s -->
• Install server room/equipment rack layout
• Installed and configured all the Linux servers in the network per specifications of clients
• Monitored the servers and Linux scripts regularly and performed troubleshooting steps - Tested and installed the latest software on server for end-users
• Performed routine checks with CLI/GUI on the Linux servers
• Attended calls related to customer queries and complaints, offered solutions

Confidential, Arlington, VA

System Admin

Responsibilities:

• Created standardized laptop images for mobile computer projects, using Symantec Ghost tool system to deploy the PC images
• Setup physician office desktop and network multifunctional printers to connected to the VHC domain
• Worked directly with physician office staff members to resolve daily reported network, PC, and Printer connection issues
• Used switch’s port security to manage all network device access to local physicians’ offices

Confidential, Washington, DC

Sr. Help Desk Support Analyst

Responsibilities:

• Provided customer support troubleshooting, installing, and repairing network printers, laptops, desktops and network peripherals
• Provided desktop support for Microsoft Office, Windows XP, Internet Explorer, Lotus notes, and remote connectivity
• Monitored network troubleshooting issues for both LAN and wireless infrastructures
• Performed account administration using Active Directory to create new network user accounts, deploy group policies and < -- Deleted:, -->resolve daily user account issue
• Provided full support for Microsoft Office 2003 and 2007 Suites, including user training and education
• Supported phones of multiple devices - Blackberry, iPhone, Android, including their connections to the GOOD servers
• Created and maintained PC images before deployment with Symantec Ghost Cast tools
• Installed and supported VMware Fusion for Mac OS users to work seamlessly with Windows based environment

Confidential, Rockville, MD

System Analyst

Responsibilities:

• Performed troubleshooting and repair of HP server
• Issued/ upgraded DELL PC hardware and software
• Used Ghost Symantec Image server to create and deploy PC custom images onto 500 desktop and 120 laptop
• Supported Microsoft XP to Vista migration projected utilizing easy transfer to move user local data to new VISTA PCs
• Created and administered users account using active directory

Confidential, Landover, MD

Jr. Network Analyst

Responsibilities:

• Provided phone based desktop and server support for software, user access issues, connection and hardware,
• Worked with SAP supply chain team to setup the software on window server 2003 and printer configuration

Confidential, Washington, DC

Field Service Technician

Responsibilities:

• Worked closely with different Vender Service Managers each morning to determine daily route priorities Diagnosed equipment issues and ordered any required parts
• Set up WIN server 2003 software on all servers
• Maintained proper paperwork standards and daily inventory for vendor parts
• Performed equipment installs and break fix repairs during customer off-hours
• Performed multi-hardware refresh for Federal and Local government offices used Ghost to setup standard image for laptops/PCs
• Used windows easy transfer wizard to transfer user local files and settings

Confidential, Vienna, VA

Instructor Assistant /Student

Responsibilities:

• Acquired technical skills to support and repair issues in PC and Mac operating systems and hardware contributing significantly to revamp of school’s hardware and networking systems
• Worked as sub-instructor for Adobe software based related courses