SUMMARY:

• IT professional with 10+ years of experience in different technologies and domains as Functional Consultant and Business Analyst
• Extensive experience in Sales, Service, Retail, Confidential, Confidential, Confidential, Manufacturing, and Agriculture domains.
• Experience in integrating Hybris with SAP and non - SAP systems for E-Commerce.
• Experience in Hybris Integration with SAP ECC for Master Data (products, stock availability, prices and discounts) Transactional Data and Order Management.
• Experience in SAP Confidential in the area of Master Data, Base Customization, Marketing, Sales, Service, CIC and Web Channel.
• Around 5 years of relevant experience in HYBRIS based E-Commerce application implementations.
• Around 6 years of experience in SAP based application implementations.
• Involved in implementation of 1 full life cycle ecommerce project extensively in SAP hybris.
• Involved in implementation of 3 full life cycle projects of different SAP technologies.
• Experience in gathering key business requirements and developing solution and technical strategies that support Business needs.
• Involved in business and technical JAD sessions, documented functional requirements, mapped them to the business processes, created BRQ documents, sequence diagrams, activity diagrams and wireframes.
• Involved in designing the Business Blueprint and writing functional specifications documents.
• Experience in Agile & Scrum methodology. Preparing Prioritized Requirements List (PRL) document. Preparing Sprint backlogs.
• Experience in creating Epics, User Stories, presenting Features/Epics/User Stories to Technical development team.
• Experience with UI/UX Prototypes.
• Experience in End User Training, Knowledge Transfer, Data Migration, Content Creation, Data Cleansing.
• Domain expertise in Ecommerce, Confidential, Confidential, Service and Manufacturing
• Experience in e-commerce Ordering Process, Categories, Pricing, Currencies, Countries, Discount and Product Catalogs.
• Expertise in handling Order, Cart, Product, WCMS and Cockpit modules of Hybris Suite.
• Experienced in Hybris HMC, HAC, WCMS, CMS and Product Cockpit.
• Functional expertise in handling Hybris E-Commerce suite (WCMS, HMC, CMS Cockpit, Admin Console, CronJobs, ImpEx, Import/Export Service, Catalogs, Categories, Products).
• Complete Knowledge of hybris Data Modelling, HMC customization and cockpit customization.
• Experience in gathering key business requirements and developing solution and technical strategies that support Business needs.
• Involved in business and technical JAD sessions, documented functional requirements, mapped them to the Hybris business processes, created HLD/LLD documents, sequence diagrams, activity diagrams and wireframes.
• Involved in designing the Business Blueprint and writing functional specifications documents.
• SAP Confidential & ERP Implementation experience in different Industries like, Manufacturing, Sales, Service, Marketing, Telecommunication and Utilities Industry.
• Implementation experience in SAP ECC and Integration with Confidential to ECC, Master and Transactional Data Replication with Middleware.
• Experienced in Enterprise Architecture solutions, System Design solutions, Configuration, Customization, Integration and Testing, Production Cutover.
• Hands on experience in Service/Tracking Management Tools like HPQC, Confluence and JIRA for agile
• Well experienced with scrum meetings as part of agile software development.
• Hands on experience in AGILE, Scrum, Waterfall and ASAP methodologies.
• Team player with excellent communication and analytical skills.

TECHNICAL SKILLS:

Commerce: Hybris 4.x and 5.x, Hybris Commerce Suite, Data Hub, Hybris-SAP Solution Integration (Master Data, Order Processing For both Asynchronous and Synchronous data transfer).

SAP: Sales & Distribution, Confidential, Retail, C4C (Cloud for Customer), IS- Confidential, IS-Telco, Netweaver, and GTS

Languages: Java, C, C++, XML, HTML, SOAP, PL/SQL, ABAP

Database: DB2, Oracle, MS SQL Server, SAP HANA

Tools: Atlassian Products like JIRA, Confluence, MS Share Point, MS Office, MS-Project, SVN, HP Open ALM, HP QC, Eclipse

PROFESSIONAL EXPERIENCE:

Confidential - Seattle WA

Hybris / SAP Functional Analyst

Responsibilities:

• Involved in Requirement gathering and gap analysis by conducting user work shop sessions.
• Understanding and Creating Requirements Specifications, Use Case Diagrams, High Level and Detailed Process Flows.
• Documented requirements for Web Content Management System that increased efficiency for the business users.
• Identified and prioritized requirements for Ecommerce new market entry application.
• Created user stories and assisted with development team to develop the required functionality in Agile.
• Guide the development teams to break down large and complex user stories into simplified versions for execution.
• Extensively involved in scrum meetings as part of agile software development.
• Conducted UAT with the cross-functional business teams to ensure the system alignment with the vision of the business teams.
• Worked with multiple Integrations using TIBCO web services to identify the issues within different layers of application.
• Test the user stories for accuracy and industry compliance to ensure undisputed acceptance and validation of user stories
• Coordinated project initiatives with software developers, stakeholders, project managers and software testers.
• Write user guide documentation for WCMS Cockpit and CS Cockpit as part of user training process.
• Involved working extensively with offshore team on daily basis.
• Involved in designing Asynchronous Order Management (B2B scenario) integration between Hybris and BSCS for Wholesale Channel (Distributors).
• Involved in Implementation of Punch Out functionality for B2B customers by integrating partner Procurement Systems with Hybris.
• Involved in customization of Hybris Multiple Channels like Product Content
• Management (PCM), Customer Service Cockpit (CS) and Web Content Management
• (WCM)
• Involved in designing website, base store, catalogs, catalog versions, page.
• Involved in designing new user groups, sub groups Using HMC.
• Hands on experience in HMC and localization for using multi languages in Hybris.
• Worked on Catalogs and Catalog Versions.
• Involved in Implementation of Cart management and Checkout, Search and Navigation, Vouchers and Promotions, Advanced Personalization, Subscriptions and Bundling, Pricing and Customer service.
• Involved in e-commerce Ordering Process, Categories, Pricing, Currencies, Countries, Discounts, promotions and Handling Product Catalogs.
• Worked on Product Catalog Management and User Management which includes personalization.
• Involved in designing the process of workflow in different scenario
• Experienced in handling Order, Cart, Product, WCMS and Cockpit modules of Hybris Suite.
• Used JIRA tracking tool and Confluence to track and resolve different environmental issues.

Environment: Hybris 5.0 and ECC 6.0

Confidential

Hybris/SAP Analyst.

Responsibilities:

• Coordinated and facilitated extensive user interviews and workshops to gather and analyze requirements
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications in agile methodology.
• Conducted GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Provided comprehensive support to all end users and stakeholders through training and documentation
• Extensively worked on SAP Hybris and ERP Integration by using Data Hub on Master Data and Transactional Data Replication.
• Maintained the settings in hybris for Asynchronous & Synchronous Order management
• Ensured enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling business requirements solidifying successful implementation.
• Strengthened risk mitigation techniques and improved process efficiencies while meeting regulatory requirements.
• Coordinated, and implemented agile methodology and scope for multiple complex projects.
• Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.
• Extensively involved in functional testing, user acceptance testing and user training sessions.

Confidential - Seattle, WA

SAP Confidential Functional Team Member.

Responsibilities:

• Involved in JAD sessions with business users.
• Worked on AGILE methodology, completely custom development.
• Involved in preparation of high/low level design document-HLD/LLD
• Involved in FSP document which describes the functionality of a process in high level across domains.
• Involved in creating mapping documents to map the external system fields to SAP fields -using SOAP UI and TIBCO web services.
• Involved in creation of sequence diagram and use case flows for telesales business processes.
• Supported testing team during functional and integration testing.
• Conducted Workshop sessions and One to One meetings with BPO’s
• (Business Process Owners).
• Collected requirements from business and key users.
• Performed Fit Gap analysis and functional specifications.
• Prepared FDD’s (Functional Design Documents).
• Worked extensively with offshore team.

Confidential, Cleveland, OH

SAP Confidential Functional Team Lead.

Responsibilities:

• Configured the SAP Confidential System for Confidential industry.
• Involved in configuration of CIC (Customer Interaction Center).
• Involved in configuration of Confidential industry specific processes like Move-In, Move-Out and Move-In/Out processes.
• Sound knowledge of Data Model of SAP Confidential ISU and SAP ISU.
• Involved in configuration of Confidential industry specific product configuration.
• Involved in configuration of MDT (Master Data Template) in order to generate Master Data automatically and to have smooth replication process to and from Confidential and ECC.
• Knowledge of SAP ISU system and processes.
• Knowledge of Business Master Data and Technical Master Data in SAP ISU.
• Knowledge of Device Management and billing and invoicing of SAP ISU.
• Knowledge of Contract Account in FICA module.
• Involved in Data Conversions/Validations through EMIGALL.
• Actively involved in Functional Integration Tests with Business users.
• Prepared the documentation and training material as part of user training.
• Solely involved in user training.

Confidential - Moline, IL

SAP Confidential /SD Business Process Analyst

Responsibilities:

• Involved in the preparation of the blue print
• Handled both Master data and transactional data
• Conducted UAT support sessions, training sessions for end users
• Effectively handled and managed defects through HPQC system.
• Collected requirements from business and key users.
• Performed Fit Gap analysis and functional specifications.
• Configured sales order management with partner determination, organization determination, actions, date profile, text determination.
• Involved extensively in configuration of pricing procedures for different pricing scenarios are per the clients requirement in SD and Confidential
• Configured Confidential pricing using IPC. Configured pricing procedure, access sequences, condition tables and pricing procedure determination
• Configured Item Category, Item Category Determination and defined Copy Control for Transaction Types so that service order can be created from quotation.
• Defined Partner Determination Procedure, Date Profile, Transaction Settings
• Configured Service Contract, Service Order and Service Confirmation processes.
• Configured Installed base management and Individual Objects.
• Customizing Installed Base Management, Service Contracts and Interactive Intelligent Agent. Complaints and Returns Processing.
• Involved in Configuration of Multi Level Categorization for Service Order and Service Confirmations
• Involved in Configuration of Pricing Procedure for Service Orders, Service Contracts, and Service Confirmations.
• Involved in Confidential Base Configuration
• Involved in the Configuration of Organization model and transporting it across Landscape
• Configuration of Number Ranges for all the Confidential Sales and Service Request Transaction Types.
• Configuration of Interaction Center Web Client UI based on the user requirements.
• Configuration of adding custom field in the Web UI application using AET tool.
• Configuration of Transaction launcher to launch transactions from Confidential to ECC.