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Sap Lead Functional Consultant Resume

Philadelphia, PA

PROFESSIONAL SUMMARY:

  • 18 Years of total experience including 14 years of SAP & 5 years of domain experience.
  • 14 years of SAP experience including 14 years of SAP SD OTC, consulting & 2 years of SAP CRM consulting experience with 9 implementations & 5 rollout projects involving Template development, Design, Architecture, Business Process Analysis & re - engineering, System Configuration & Customization, Interfaces, Integration testing, End-User Training, Documentation & Application Maintenance Support with leading Consulting companies & their clients comprising Multicultural environment in USA, Australia, Europe, Singapore, South-East Asia & India.
  • Strong skills & hands on experience in SAP Sales & Distribution module providing SAP standard & customized solutions Thru Business Blueprinting, Gap analysis, WRICEF’s identification, configuration, development & supported by System integration testing, cutover activities, Data Migration, Deployment to fulfill the client’s business processes & requirements.
  • Expertise in conducting workshops, business meetings for requirements gathering, identification of business processes & associated scenarios with integration of the SAP SD with other SAP Modules and third-party software products & Legacy systems.
  • Hands-on experience in ASAP, RDS, Waterfall & Agile Methodologies adoption for SAP Projects to reach organizational goals.
  • 5 Years of Domain experience in Sales & Marketing in Chemicals & Life sciences.
  • In-depth knowledge and experience in Business Processes of Sales, Service, Supply chain Execution, Operations & Customer support for the domains of Chemicals, Pharmaceuticals, Life sciences, Manufacturing, Metals, Hi-Tech, Retail, Energy, Services, social services, Public Service organizations, Automobile, Medical & Healthcare Organizations.

SAP SALES & DISTRIBUTION EXPERTISE:

  • SD Processes Expertise: Order to Cash (OTC), Service to Cash (STC), Cash sales, Make-To-Order, Make-To-Stock, 3rd Party Logistics (3PL), Intercompany Sales, Third Party Sales, Individual Purchase Order Sales, Reverse Logistics, Consignment Sales process, Consignment Purchase Process. Sub-contracting, Stock Transport Order, Down payment Processing, Result Analysis for MTO, Product Costing in Sales orders.
  • Interfaces: ALE & EDI IDOCS interface between SAP & Non-SAP systems like Sales force, Quintiq, Nestix, Oracle, Manhatten 3PL WMS... etc. systems. for inbound and outbound data transfer.
  • Process Automations: Automation of the business processes involving SAP, Non-SAP Systems, vendor & customer systems through EDI interfaces, Custom programs with job scheduling/Batch jobs.
  • SAP SD Integration: Strong skills & hands-on implementation experience in SAP SD integration & Cross functional knowledge with MM, WM, CS, PS, FI/CO, MDM, BW, EM, QM modules and SAP CRM.
  • SAP SD HYBRIS/BRIM Integration: Strong skills in SAP SD integration & Cross functional knowledge with SAP HYBRIS, BRIM including Convergent Invoicing (CI), Convergent Charging (CC) Modules.
  • Enhancements: Enhancing standard SAP to serve the desired client requirements after thorough analysis with logical solutions involving Design, functional specifications for ABAP development with custom programs, Reports, BAPI’s, BADI, fields, tables, LSMW, Data loads & Migration, ABAP Debugging, Performance tuning & user-exits keeping an eye on minimal maintenance.
  • SAP SD Solutions for: Scheduling Agreements, Value & quantity Contracts, copying controls, Rush orders, Free Goods, Rebate processing, Taxes, Account Assignment, Revenue recognition, Availability Check with ATP, MRP & Transfer of Requirements, Delivery Scheduling, Transportation Scheduling, Output/Text/Date Management, Product Proposals, Listing/Exclusion, Partner Determination, Credit Management & Variant Configuration.
  • SD Pricing: Custom solutions for pricing with new formulae, VOFM Routines, scale base, Condition Base Value & Requirement, Pricing for batches, BOM Pricing, Pricing in Variant configuration.
  • Reverse Logistics: Return Orders, Return Authorization, Free-of-Charge Deliveries, Free-of-charge subsequent Deliveries, Credit memo Requests, Debit memo requests & Invoice correction Requests.
  • Logistics Execution: Shipping, Scheduling, Delivery Types, Batches & Batch determination, Serial Numbers Management, Inbound & Outbound Deliveries, Delivery splits, Delivery Blocks, Bill of Lading, Proof of Delivery, Picking, Packing, Grouping & Delivery Lists.
  • Transportation Management: Freight Management, Shipments, Shipping Deadlines, Route Determination Shipment Costs, Shipment Pricing & Transportation Planning.
  • Billing: Order/Delivery related Billing, Pro forma Invoice, Payment Cards, Intercompany Billing & Billing Plans with milestone & periodic Billing, split Invoicing.
  • Materials Management: Working knowledge with MIGO, MIRO, Goods receipt, Goods Issue, Warehouse & EWM Functions.
  • Customer Service: Service Quotation, Service contracts, Service requests, Service Orders, Service confirmations, Returns & Repair processing, Resource related Billing.
  • Master data: Sales Prospect, Customer, Material, Customer Material info records, Contact persons, Item Proposals, Listing/Exclusion, BOM’s, Configurable Materials, Conditions, Agreements & Transactional Data.
  • Production support: GOLIVE Hyper-care, Application Maintenance support, Production & customer Support on usage of application as per Service Level Agreements with Support tickets, issues, Change requests, enhancement projects, unit testing, coordination with offshore/onsite Global support teams & end-user trainings.
  • SAP CRM: Strong skills in SAP CRM Service, Sales, Marketing & Customer interaction center modules.
  • Documentation: Project documentation involving business blue prints, As-Is, To-Be Process, Gap Analysis, Functional specifications, Testing documentation, End-user Manuals etc.
  • Enterprise Structure: Sales Area, Shipping Points, Loading Point, Transportation Planning Points.

TECHNICAL SKILLS:

Technologies: S4H Simple Logistics, SAP R/3 ECC EHP 7.4, ECC 6.0, SAP CRM 7.0 EHP, HANA, Vertex, Paymetric.

SAP OTC Logistics: Sales & Distribution, Logistics Execution, Transportation, HYBRIS, BRIM, Variant Configuration, Materials Management, EM, eWM, WM, Customer Service, Data Migration. S4HANA Migration, SAP Solution Manager - ChaRM, CRM- Sales, Service, Marketing, Interaction Center, E-Commerce with Web UI, Middleware, Fiori & ABAP.

Mulesoft, Dell Boomi, BizTalk, SAP: PI, DataHub.

Software Methodologies & Tools: ASAP, Agile, Scrum Master lead, ARIS, Service Now, Remedy, MS Office, MS-Visio, Lotus Notes, Language tools, HPALM (Quality Center), SAP tools AET, LSMW & CATT, SERVICENOW.

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

SAP Lead Functional Consultant

Responsibilities:

  • Gathered & Analyzed OTC requirements from Pepboys Business Leadership through Workshops, Questionnaires, meetings and Brainstorm sessions.
  • Proposed & finalized design model for OTC process involving HYBRIS, SAP ECC, eWM, Manhattan (Demand & forecasting) & other legacy systems.
  • Prepared AS-IS, TO-BE & GAP Analysis documents as per the requirements gathered in workshops.
  • Identified WRICEF for the key interfaces to integrate Hybris, ECC, eWM, Manhattan & other legacy systems.
  • Designed and prepared the Business blue print for the SD related process.
  • Designed, Mapped & Prepared functional Specs for the integration of ECC & HYBRIS Systems through JACo.
  • Designed, Mapped & Prepared functional Specs for the integration of ECC & ShopX POS Systems through SAP PO/PI.
  • Designed, Mapped & Prepared functional Specs for the integration of ECC & Amazon, eBay Systems through SAP PO/PI.
  • Designed, Mapped & Prepared functional Specs for the integration of ECC & eWM Systems for the fulfillment of the online order.
  • Worked on article master-single & generic, Prepacks, display sets, supersession, assortments, Merchandise planning,
  • Worked on pricing for the E-commerce sales order processing.

Environment: SAP ECC 6.0 (EHP 7 with IS-Retail), HYBRIS, eWM, SAP PO, Manhattan (DFIO), MQ/MFT.

Confidential, San Ramon, CA

SAP OTC Lead Functional Consultant

Responsibilities:

  • Gathered & Analyzed OTC requirements from R+F Business Leadership through Meetings, Workshops, Questionnaires and Brainstorm sessions.
  • Proposed & finalized design model for OTC process involving HYBRIS, SAP, VERTEX, PAYMETRIC, 3PL, GCE & RFO.
  • Prepared AS-IS, TO-BE & GAP Analysis document to feed the inputs for Business Blue-Print.
  • Identified WRICEF & key interfaces to integrate Hybris, ECC and 3PL systems & Prepared Business Blue-Print.
  • Designed, Mapped & Prepared functional Specs for the integration of ECC & HYBRIS Systems through DataHub, ECC, 3PL Systems & 3rd Party systems through MuleSoft system.
  • Integrated ECC & HYBRIS for Sales Orders & Return (RMA) to flow through IDOC “BAPI SALESORDER CREATEFROMDAT2”, Order confirmation thru Idoc ORDERS05, Delivery thru DELVRY07, Product Catalogues thru MATMAS05 (832), Product Prices thru COND A04.
  • Integrated ECC & RFO (Legacy System) for Sales Orders, return (RMA) & Credit Memo request to flow through IDOC “ORDERS05”, Delivery thru “DELVRY07”, Invoice thru “INVOIC02” (810).
  • Configured SAP ECC System with Order Types, Item Categories, Delivery Types, Billing Types to process Sales, Returns, Credit and Debit Memo Process.
  • Integrated ECC & VERTEX by configuring Pricing Procedure to calculate taxes from VERTEX.
  • Integrated ECC & PAYMETRIC by configuring Payment Cards to provide Authorization in Sales Order & Invoice.
  • Configured Output types & Procedures to Process IDOCs thru EDI in Sales Order, Delivery, Invoice and Settlement.
  • Configured & implemented Available-To-Promise (ATP) Check in Sales Orders for Availability check with Back Order Processing.
  • Configured Material Determination procedure to determine SKU’s for the corresponding Product catalogues.
  • Customized SAP ECC to accommodate Custom solutions for Plant determination in Sales orders, Custom fields required for other systems.
  • Provided custom solutions for Pricing VOFM - Tax on Consultant (Wholesale) price, Price Calculation without Tax for Australia, Price date for Legacy Returns, Credit Memo and Charge Back.
  • Designed Solutions for the Reverse Logistics with Return Merchandized Authorization (RMA), Return Orders with/without Actual Material Returns, Credit Memo to refund Customers.
  • Worked on PTP Interface development for integration of SAP MM module with 3rd party logistic companies, Contract Manufacturers and sub-contracting agencies for mapping & development of Idoc types BOMMAT04 for BOM Maintenance, ORDERS05 for Purchase orders (850), DELVRY07 (856) for ASN’s MBGMCR03 (867) for Goods Receipt, WMMBID02 (867) for Inventory adjustment & status change, Z-Idoc for Inventory Snapshot.
  • Extensively worked on intra and inter-company Stock Transport Orders (STO’s) & Scheduling Agreements.
  • Integrated ECC and 3PL Systems (DHL, OHL, DDC & FDM) through MuleSoft with EDI/IDOCs - 940 & 945.
  • Worked on integration of SAP SD module with MM & FICO Modules.
  • Designed and Delivered Custom Dashboards for the Idoc Monitoring, Custom Utilities.
  • Designed and Delivered Custom Reports with SAP BI & HANA for SAP OTC with respect to Hybris. With respect to 3PL’s, Paymetric, Vertex & Non-SAP Systems.
  • Worked on data upload for both Hybris & ECC Materials & Condition Records.
  • Led the effort of the testing for UAT with the Business users, Testing Teams, Security teams & developers.
  • Coordinated with Development (ABAP) teams Onsite & Offshore for the enhancements as well as development of interfaces for the SAP R/3.
  • Coordinated & led the Sales & Distribution cut-over activities along with other module teams.

Environment: SAP ECC 7.4, HYBRIS, PAYMETRIC, VERTEX, 3PL-WMS, Data Hub, Mellissa system, Mule Soft, APCERA, SFDC.

Confidential, Mason, OH

Lead SAP SD Functional Consultant

Responsibilities:

  • Designed & Prepared the Functional Specs as per the hybrid Methodology of Agile & ASAP involving cycles for better coordination with Business to satisfy the Business requirements.
  • Configured the SAP SD framework for core scenarios involving Direct sales business process and associated scenarios to fulfill the Quotation-To-Cash (QTC/OTC) & Contract-to-Cash Process.
  • Designed solution & functional specs for the automation of the sales order creation process by custom program using BAPI “BAPI SALESORDER CREATEFROMDAT2” with respect to the incoming purchase orders of the customers through EDI 850.
  • Provided solution & configuration for the Service-To-Cash Process for the Annual service contracts of Deep Clean Business process.
  • Provided Solution for the revenue recognition in OTC & STC scenarios with annual contracts.
  • Provided Billing solutions with Billing Plans including milestone, periodic and Split billing.
  • Provided Solutions with Event Management for Order Management Tracking, Planned & Unplanned events, Transportation Management with Event Handling & Alerts, Early/Late Events, Unexpected & Unreported Events, Sequencing of Events, Status Changes, Real Time Notifications, Exception Handling, Managing Distributed Processes in Order to Cash (OTC), Service to Cash (STC) & Logistics Execution.
  • Provided custom & standard solutions for SAP SD Pricing with custom pricing routines.
  • Provided Solutions for the SAP SD Pricing with Vistex Charge backs, Billbacks.
  • Worked on the integration of the SAP SD module with MM & FICO Modules.
  • Designed Custom Reports with SAP BI & HANA for SAP ECC & Vistex to provide business with insight on Commission Management, Payments & Administration of the Confidential Delivery Employees.
  • Led the effort of the testing for UAT with the Business users, Testing Teams, Security teams & developers.
  • Coordinated with Development (ABAP) teams Onsite & Offshore for the enhancements as well as development of interfaces for the SAP R/3.
  • Coordinated & led the Sales & Distribution cut-over activities along with other module teams.

Environment: SAP ECC 6.0 AFS, CRM 7.0 (EHP 3), EM, Hybris, HANA-ON Premise.

Confidential, Minneapolis, MN

Lead SAP SD Functional Consultant

Responsibilities:

  • Conducted workshops & meetings with Confidential Business Leads, Users to understand existing Business processes and gather the functional requirements for the SAP SD Module implementation.
  • Worked on OTC process in Sales order management with Availability check (ATP).
  • Formulated the business blueprint in concurrence with AS IS, TO BE and GAP Analysis.
  • Provided Functional specifications for RICEF’s identified in OTC Business processes which include Sales Order Management, Delivery, Billing, Returns & 3PL Logistics integration with ECC.
  • Designed solution for the SAP SD framework to achieve the 3PL Logistics integration with ECC by EDI 850, 940, 945, 810 & 856.
  • Designed Solutions for the reverse logistics with Returns & repair processing, Replacement Order, Free of charge delivery, Standard order with Service Charge.
  • Worked on EDI for the credit/Debit Memo adjustments with 812 & 820 for the Returns Management.
  • Designed & Implemented Enterprise Structure, Transaction types, Item categories, copying control, Partner/Text/Date determination and Order fulfillment (Availability check, Delivery, PGI, Billing) for the SD Orders.
  • Worked on the SAP SD integration with MM & FI Modules & Supported with End-to-End integration testing.
  • Provided solution for the movement of inventory with serialization procedure and serial numbers usage in OTC and returns.
  • Led the effort of the testing for UAT with the Business users, Testing Teams & Security teams.
  • Coordinated with Development (ABAP, PI) teams for the enhancements as well as development of interfaces for the SAP R/3 and other systems.
  • Coordinated & led the Sales & Distribution cut-over activities along with other module teams.
  • Provided GOLIVE Hyper-care support and regular application maintenance support.

Environment: SAP ECC 6.0, CRM 7.0, HP-UX, Oracle 9.2.

Confidential

SAP CRM/SD Functional Consultant

Responsibilities:

  • Conducted workshops & meetings with Confidential Business Leads, Users to understand existing Business processes and gather the functional requirements.
  • Designed the Global template for rolling out the SAP CRM solution involving interaction center & service modules to the ford businesses in Confidential .
  • Localization of the global template to the various markets and countries of the ford businesses by identifying the key points of localization involving language, country codes & other parameters.
  • Provided solution for the SAP CRM Service & interaction modules in conjugation with the SAP VMS module.
  • Configuration of the Service request & case management for the client’s process & operations to handle customer calls.
  • Provided solutions for the Language specific solutions in the web-UI for the Business roles.
  • Configured the Web UI framework including Business Roles, Work centers/groups, Direct link groups, Navigation bar, Alerts, copying existing Business Roles.
  • Provided solutions for the interfaces & integration of SAP SD module with third party applications.
  • Coordinated with offshore testing team for the end to end testing of the business processes and scenarios.
  • Designed data migration solutions from Siebel to SAP CRM and successful migration of data free of issues.
  • Smooth transition of the project from GoLive to handover to SAP Support team.

Environment: SAP CRM 7.0 Service & Interaction center, BI, MDM.

Confidential, Allentown, PA

SAP SD Functional Consultant

Responsibilities:

  • Conducted workshops with the Confidential Business owners for the requirement gathering & understanding of the client’s business processes & scenarios involving automation.
  • Configured the Base configuration partner processing, Text Management, Pricing & status profile for the Quotation Approval process with workflow.
  • Provided solution for the Sales process starting with Inquiry, Quotation, Contracts, Sales order, Delivery & Billing.
  • Provided solutions for the resource related billing with service orders.
  • Configured Consignment stock process as part of solution for the Assets used for the Demonstration purpose by sales force, Consignment Fill-up, Consignment Pick-up as part of Demo solution for sales force involving non-valuated Assets & consumable materials.
  • Configured and developed solutions for the demonstration Asset transfer with automation of the Consignment Pick-up & Fill-up order.
  • Configured subject profile for the order reasons integrating with CRM, Copy controls for the consignment stock transactions, Configured & achieved the solution for the Campaign determination in sales order.
  • Configured & achieved the solution for the Third Party order processing.
  • Achieved the solution for the serialization of the material assigned to sales orders, deliveries & return deliveries.
  • Supported the integration of the SAP SD with the SAP CRM Sales by coordinating with the CRM Team.
  • Handled the hyper-care for the post GOLIVE support of the application successfully & closed the tickets with solutions.
  • Delivered Documentation to the SAP Support team with the Business Requirements Docs, Process Docs, Configuration Docs, Functional Specs for the WRICEF’s involving Development, Forms & workflow
  • Supported the Production System as a SAP SD Support team member.

Environment: SAP ECC SD, MM, PS, FI/CO Modules & SAP CRM 7.0 Sales, Marketing, Internet sales, Service.

Confidential, Canberra

SAP CRM Lead Functional Consultant

Responsibilities:

  • Conducted workshops & meetings with DHS Business Leads, Users to understand existing Business processes and gather the functional requirements for the CRM 7.0 implementation, Sales Orders & Complaints Management.
  • Provided solutions through the requirements gathering, design and configuration for the client’s business processes & scenarios involving automation.
  • Gathered requirements by conducting work shop with the key users and business owners & Blue printed the requirements identifying the Gaps.
  • Provided solutions with the design & configuration of the Service request for the client’s process of Front-of-house operations for nationwide handling of customers.
  • Provided solutions for the authorization management in the web-UI for the Business roles with multiple PFCG roles involving single and composite roles nationwide for End-users.
  • Setting up of CRM Organization structure in sync with HR org structure for DHS nationwide operations by providing automated solutions for the assignment of the PFCG roles at org & position level for the provisioning of the business roles to end-users.
  • Worked on the integration of the Multiple CRM systems with Legacy system & ECC-HR system for the initial load and the delta load.
  • Worked on the Multi-level categorization, Web-UI configuration involving Business roles, navigation bar, technical, custom BSP components & transaction launcher.
  • Provided solutions in Account management for the customers of DHS consisting of with a complex merger of three organizations, Centrelink, Medicare & child support.
  • Provided solutions for the account management on the Multi CRM configuration for the Data migration of the Business Partners from Legacy through Idocs from SAP BODS.

Environment: SAP CRM 7.0 Service & Interaction center, BI, SAP ECC HR & FI-CO.

Confidential

SAP SD Lead Consultant

Responsibilities:

  • Conducted workshops & meetings with Confidential Business Owners to gather business requirements for SAP SD Module.
  • Studied clients business requirements and formulated surveys, questionnaire’s, flyers for the business owners and users to design the core business processes.
  • Designed business process and associated scenarios for the sales of the coal involving Quotation, Sales Contracts, Sales Order, Delivery, Shipping, Post Goods issue and billing.
  • Configured Quotation, Sales Document types, Item categories, copying controls, Deliveries and Billing documents to provide solution for the order to cash scenario.
  • Configured Intercompany sales and stock transport orders across companies and within same company code.
  • Provided solutions for Sales Contracts and Scheduling Agreements for the sales of the coal.
  • Designed solution for the shipment of Coal from Mines to Loading points through Barges using transportation Management module & SAP Logistics execution.
  • Provided solution for the Route determination, Shipments & Shipment Pricing.
  • Designed solution for End-to-End process of Down-Payment scenario.
  • Provided solution for the pricing, availability check and transfer of requirements, delivery scheduling and transportation scheduling and credit management.

Environment: SAP ECC SD, MM, PM, PP & FI/CO Modules.

Confidential

SAP SD Consultant

Responsibilities:

  • Conducted workshops with Confidential Business Leads, Users to understand existing Business processes and gathered the functional requirements.
  • Delivered Solutions for the SAP SD module in IS-Retail & POS Environment involving Pricing, free goods, material determination, partner determination, copy controls, foreign trade & billing.
  • Worked on Store layout for planogram, Assortments, Prepacks, Article Master & Merchandise Planning.
  • Involved in Integration testing, Data migration and other cut-over activities.
  • Provided GOLIVE Support and handover to the production support team.

Environment: SAP R/3 4.6C, IS-retail.

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