SUMMARY:

• 7.5 years of professional experience in various aspects of SAP CRM in marketing, service and sales modules.
• Successfully executed different kinds of projects: Implementation, Support, and Upgrade.
• Experienced in planning, execution, and control of project milestones.
• Strong experience with SAP CRM Web UI concepts like AET, BOL entity, BSP components, views, custom search helps etc.
• Strong understanding of CRM master data for IBase, BP and Products.
• Extensive knowledge on SAP CRM middleware concepts, inbound and outbound queues and BDocs.
• Knowledge and experience of working on various ABAP concepts like Reports, Function Modules, DDIC, ALV, BADIs, User Exits, BAPI, Enhancement frame work, ALE/IDOCS, Object Oriented programming.
• Working knowledge of performance tools, to improve the performance of applications using Runtime Analysis, SQL Trace and Debugging.
• Experience in SAP CRM Technical upgrades.
• Extensive experience on leading day to day Production Support.
• Involved in writing technical specs, develop, test with users, transport to production.
• Knowledge of working on proxies to send and receive data from SAP PI (Process Integration) system.
• Performed unit testing and user acceptance testing and managed migration to production environment.
• Experienced in working on end to end implementation roll outs, enhancements, production support across different industries viz. Manufacturing, Energy and Utilities and Retail.
• Involved in implementation and support projects, adopting best practices in development, testing, performance tuning and runtime analysis
• Expertise in solving Tickets based on the criticality and priority, in support projects.

TECHNICAL SKILLS:

Functional: Ability to translate functional specifications into technical design documents, provide estimates and deliver the desired functionality with an efficient solution, excellent communication skills with the ability to collaborate in a team environment, can work as Team lead/Team player.

Technical: Experience with SAP CRM Web UI, SAP CRM Master Data - IBase, Products and BP, SAP CRM middleware (queues and BDocs), Reports, IDOCS, Function Modules, ABAP Object Oriented programming, Implicit and Explicit Enhancements, BADIs and proxies.

PROFESSIONAL EXPERIENCE:

Confidential

Technology Analyst

Responsibilities:

• Incident management
• Single point of contact for technical analysis of various issues raised by the user
• Technical development and unit testing of Continuous improvement requirements and enhancements.
• Monitoring and analysis of queues and BDocs for middleware issues in CRM.
• Handled the Data migration and data movement from one system to another.
• Team Lead activities for status updates and mentoring the team
• Estimates for development and Time tracking activities.
• Direct Communication with the client on their requirement and providing them solutions.
• Handled technical activities like SPDD and SPAU ENH for SAP CRM upgrade.
• Key responsibilities include issue analysis, providing efficient and effective solution for the issues, development and unit testing of various new utility tools for continuous improvement, preparing technical specifications, development of various enhancements, mentoring the team, Coding, Unit testing, code review and delivery of the object within stipulated time.

Senior System Engineer

Responsibilities:

• Analyzing and providing technical alternate solution to LSMW using CRM 4.0.
• Technical development of data extraction and data analysis reports, required for business functioning.
• Responsible for all the Documentation and status updates.
• Providing optimal and timely solutions, based on the user requirement.
• Key responsibilities included handling production support user requirements, developing and testing of new report programs for data extraction, developing tech specification documents.

Senior System Engineer

Responsibilities:

• Part of Technical Core team for implementing various enhancements on the SAP CRM WEB UI.
• Responsible for performance improvement of various WEB UI functionalities.
• Organizing brainstorming sessions with the client to gather and break-down the business requirements and provide optimum solutions
• Key responsibilities included performance improvement, development and testing of enhancements in CRM Web UI.

Senior System Engineer

Responsibilities:

• Southern California Edison, the largest subsidiary of Edison International, is the primary electricity supply company for much of Southern California, USA . The SAP project involved end-to-end Implementation of various SAP CRM objects including interfaces, WEB UI enhancements, BADIs and other enhancements based on user requirement.
• Took complete ownership for end-to-end implementation of various complex objects.
• Worked on development of several Web UI enhancements.
• Development of New Objects involving Reports, Proxies, BADI implementations, interfaces etc.
• Responsible for all the Documentation and status updates.
• Defect analysis and resolving them competently
• Key responsibilities included optimal solution based on the requirement, Effort estimation, converting the business requirement document in technical specifications, Coding and unit testing, peer code review and delivery of the object on defined timelines.