SUMMARY

• Overall 10+ years of experience in IT industry in the fields of Data Analysis, Design, Development, Implementation and Testing of Database and Data Warehousing 8+ years of experience in providing Business Intelligence solutions using Business Objects Desktop Intelligence, Central Management Console, Auditor, Supervisor, Universe Designer, IDT, Dashboard Manager, Web Intelligence (Webi), & Info View.
• Expert in designing, developing, maintaining Relational and Multi - Sourced data sources for Analytical reporting and Tableau Visualizations Solid hands-on experience in analysis of designing the Universes and Business Objects Reports to support the user requirements.
• Experience in gathering the business requirement and building Universes in the Designer, retrieving data using Universes, Personal data files, Stored procedures, Free hand SQL methods. Expertise in creating Metrics, Goal and Analytics to create Dashboards for better decision Creating complex ad-hoc Reports using data access and report design using Web Intelligence modules, Business Objects, Crystal Reports.
• Expertise in Creating Full Clients and Web Intelligence Reports. Developed Universes and Canned/Ad-hoc Reports using various Sources like Oracle, SQL Server, DB2, MS Access, Teradata and Excel. Scheduled and published reports using CMC and Info view. Extensively used Business Objects reporting functionalities such as Master Detailed, Slice and Dice, Drilling methodology, Filters, Ranking, Sections, Graphs and Breaks.
• Have good experience in AAO (Advanced Analysis Office) tool. Analyze the reporting requirements with the business users/architects and come up with the technical specifications for universe and BO reports. Designed and Documented Universe and Report Requirements Definition templates, Security strategies, Migration strategies and Report Distribution strategies.
• Worked on data modeling techniques and data preparation methodologies for efficient Tableau work book/Dashboard designs and leveraged best practices cater ad-hoc analysis needs. Proficient in publishing and distribution of Tableau content at enterprise level.
• Handled user trainings and demonstrated Tableau 8.0/8.1 features and limitations for end users. Good experience with Tableau and other BI analytical tools/techniques supporting data analysis and reporting using structured data.
• Experienced in writing Complex queries, stored procedures, functions, cursors and packages using PL/SQL Programming. Design, development and coding with ORACLE SQL Server Involved in migration of Business Objects 6.5 to XI R2. Experienced in manufacturing,Finance,Counsumer Services and Health Care.
• Knowledge on SAP HANA. Analytical and Technical aptitude with the ability to solve complex problems; Can work very well in a team as well as independently under minimum supervision.Authorized to work in the US for any employer

PROFESSIONAL EXPERIENCE

Sr.SAP Business Objects/Tableau Developer

Confidential, San Jose, CA

• Performed GAP analysis by analysing BRDs and set up meetings with the user.
• Design and Developed Tableau dashboards, Webi reports and Universes for Operations, Contracts and Finance Bookings projects.
• Developed IDT universes and Modified exisiting Universes for enhancements over Oracle database in BO 4.1.
• Implemented User security in Tableau dashboards for Finance bookings project and maintained Security table in Oracle.
• Used data blending option to implement the security.
• Developed new Tableau dashboards for Contracts with multiple connections.
• Created parameters, calculated figures, groups and Hierarchies as per requirement.
• Created data extracts and scheduled the data sources as per requirement to improve the performance.
• Embeded multiple tableau dashboards into one dashboard using hyperlinking function.
• Worked on various formatting options for improvising Tableau visualizations
• Proficient in Tableau DataExtract Enabling, Administration and Scheduling activities (Sequential/Concurrent) on Tableau Server and managing Tableau workbooks association for the created schedules.
• Performed Admin processes like creating user, assign security and provide access to folders in Tableau Server.
• Developed IDT Universes for Bookings and contracts modules from scratch and modified existing universes for operations and contracts modules.
• Created variables, predefined filters and Custom List of values in IDT.
• Resolved loops by creating alias tables.
• Created IDT univesres on multiple connections as well as on multiple sources.
• Developed Webi reports for Operations and Bookings projects.
• Developed Webi reports based on multiple universes/queries by using merge dimension function.
• Displayed report layout in different tabular and graphical formats.
• Provided hyperlinking on Summary reports, drill down to detail reports.
• Variuos functions like drill, section, break, rules, rank, merge dimesion, caluculation contexts like foreach, for all are used while developing the reports.
• Using Input controls, Dynamically changed dimensions and measures in Webi reports as per user selection.
• Scheduled webi reports and delivered to users inbox in pdf/excel format.
• Converted Tableau dashboards into Webi reports for Bookings.
• Educated users on Adhoc reporting and Webi functions.

Environment: Business Objects 4.1, IDT, Web Intelligence, Tableau Desktop 9.0/8.3, Oracle ERP, Windows.

Sr.SAP Business Objects/Tableau Developer

Confidential, San Ramon, CA

• Gathered requirements from users and prepared templates accordingly.
• Design and Developed Webi reports and Universes for Finance projects PCC, BCA and Orders.
• Created New IDT universes and Modified exisiting Universes for enhancements over Sql Server database.
• Created Prompts, Custom Objects, Hierarchy, Custom Lov.
• Modified existing reports as per enhancement requests.
• Created new webi reports using single and multisource queries with BICS connection.
• Enabled Drill options like Drill down, Drill up, merge dimensions, sections, breaks, filters, Hide Sections/rows/tables, set values and rules.
• Developed reports using Horizontal tables, Crosstables, Bar, Pie Stacked bar charts, Combination charts etc..
• Created detail reports for hyperlinking to drill down from Summary reports.
• Created well formatting reports for Finance users as well as for high level directors.
• Developed reports scheduled with event based tiggers.
• Enabled Hover text on some of the reports.
• Provided open document links to the users to access most recent instances.
• Identified all Sales metrics reports/Dashboards on SAP BO and recreated the measures on Tableau 9.0.
• Used multiple Tableau data sources(.tds) from excel, CSV, text files and RDBMS (SQL Server) as source systems for workbook generation using Extract/Live connections.
• Created Tableau Data extracts for improving query performance and enable efficient in - memory data access on Tableau Data Engine.
• Developed Tableau workbooks involving advanced analysis techniques like Sets & Filters, Data Grouping/Visual Grouping, Data blending, Computed Sort features
• Developed and demonstrated the ease of use in working with Hierarchies in Tableau to end users and power users with effective usage of Drill up/ Drill down options
• Implemented Row level Security using Manual/Automatic User Filters in Tableau Desktop.
• Worked on various formatting options for improvising Tableau visualizations
• Proficient in Tableau DataExtract Enabling, Administration and Scheduling activities (Sequential/Concurrent) on Tableau Server and managing Tableau workbooks association for the created schedules.
• Involved in 4.1 upgradation project.
• Tested all reports in various enviornments before and after upgradation.
• Raised defects and find/applied solutions/work arounds for the defects.
• Worked with SAP for some of the IE10 compatibility issues with both 4.0/4.1.
• Trained users for Ad hoc report purpose.

Environment: Business Objects XI4.0/4.1, Web Intelligence, Tableau Desktop 9.0, BW 7.0, Sql Server, Windows.

Sr.SAP Business Objects/Tableau Developer

Confidential, Watsonville, CA

• Analyzed initial requirement documents for SDP and GB projects.
• Data analyzed and Prepared document for required data objects which need to extract from source DAX Database to Sql Server.
• Document the business/technical requirements and transform those requirements into high level and detailed design documents including Tableau Report Layouts identified in requirement discussions.
• Developed IDT universes for the both SDP and GB projects.
• Developed Webi reports for Both projects and Xcelsius Dashboard for SDP project.
• Modified existing universes or converted existing UNV universes to UNX universes and added new data tables as required.
• Replicated/updated webi reports for existing crystal reports.
• Created new webi reports using single and multisource universes.
• Modified lov values using custom sql and/or parameters in IDT universe to provide custom lov for user selection.
• Created additional prompts, Cascading prompts and Custom Objects in IDT as per the requirement needed.
• Enabled at BO report level for Drill options like Drill down, Drill up, Drill through and also various functions like merge dimensions for multi providers, sections, breaks and rules.
• Created detail reports for hyperlinking to drill down from Summary reports.
• Worked on creating Tableau work books for data residing on Oracle source system.
• Improved system responsiveness of Tableau Dashboards by implementing best practices for Tableau Desktop.
• Developed Custom SQLs and Context Filters for efficient worksheet design and improve performance
• Worked extensively on Global Sales Analytics using Tableau Mapping based solutions with dual axis map analytics and Web Map Services.
• Converted SQL based tabular reports with Sales Metrics into Tableau visualizations for quicker analysis and decision making.
• Designed informative and efficient Tableau Data Views using combination of Bar/Line chart, Scatter Plot, Cross Tabs(Text Tables), Heat Map and other views with formatting techniques for best output
• Developed Tableau workbooks with advanced analysis techniques like Hierarchies, Drill up/ Drill down, Sets &Filters, Grouping, Data blending and Sort features.
• Involved in effective content (twb and twbx) sharing and distribution with end users and interaction with the same on Tableau Reader/Desktop and using Tableau server publish and Tableau Online features.
• Created Xcelsius Dashboards using Query Browser option to connect the universe directly.
• Components like List box, combo box, check box, spread sheet table, sliders and list builders are used in the dashboard development.
• Canned Reports, Ad - hoc Reports, Summary Reports and Graphical reports were developed for these projects.
• Universes and reports were moved between Repositories using Promotion Management.

Environment: Business Objects XI4.0, Web Intelligence, Infoview, Designer/IDT, Tableau Desktop 8.1, Xcelsius, SQL Server 2008, Oracle 10g, Windows.

TeamLead/ Sr.SAP Business Objects

Confidential, Chicago, IL

• Developed initial design documents for PMT Pilot projects.
• Worked as an Integration consultant for Tableau implementation for reporting Business Warehouse (SAP BW).
• Data analyzed on SAP BI7 and created reports on top of SAP BEx queries.
• Developed Webi reports and AAO reports using BICS Connection.
• Modified/Created Multiproviders and BEx queries based on the user requirement.
• Developed AAO Reports on top of BEx queries and saved them in the repository.
• Developed BEx queries for Ad - hoc webi report purpose by providing all neceaasry info objects, keyfigures, RKFs and CKFs.
• Developed UDT Universes for aggregating data at different levels in BO reporting for BW sources.
• Developed UDT Universes for further customize on BEx report for Webi report requirement.
• Created additional prompts, Cascading prompts and Custom Objects in UDT as per the requirement needed.
• Hierarchies maintained at BEx Query level and enabled at BO report level for Drill options like Drill down, Drill up, Drill through.
• Created reports based on sources like Procurement, Inventory, Freight and logistics and DP etc.
• Created reports using BO Functionalities like Section, Alerters, fold and unfold, and query level filters.
• Created reports like Canned Reports, Ad-hoc Reports, Summary Reports, Cross-Tab, Graphical reports, etc.
• Using Merge Dimensions option, reports developed from multiple data providers.
• Promotion Mangement was used to move reports and universes between Repositories.
• Provided technical assistance in laying out Tableau Data extracts for transaction data residing on SAP BW.
• Resolved issues with Tableau workbooks connecting to SAP BW and Sharing/ Publishing BW source based workbooks.
• Identified data modeling issues with BW content and assisted in correcting the same on BW front.
• Helped customer in understanding BW extract limitations and finding a work-around for achieving desired solution.
• Used different extract techniques like Incremental Extract, Full Extract keeping system performance at its best and thus optimized Tableau workbooks.
• Developed Dashboards with workbooks using various functionalities in Tableau.
• Handled Row level Security using Manual/Automatic User Filters in Tableau Desktop views.
• Made use of context based approach in Tableau and designed data views to support executive dashboard reporting.
• Built report templates with dashboard specifications for quicker turn-around times for ad-hoc reporting needs.
• Worked with Tableau administration team to architect security model based on enterprise reporting structure to provide effective self-service BI solutions.
• Helped customer with application design depending on Tableau server side memory utilizations/constraints, work-loads and Server concurrency.

Environment: Business Objects XI4.0, Web Intelligence, Infoview, UDT/IDT, Tableau 8.1, SAP BI7.3, Windows.

Sr.SAP Business Objects Developer

Confidential, Santa Clara, CA

• Involved in designing the data modeling document of IIG project.
• Gathered Report requirements from Business Users for Quote data, Shipping, Billing and Booking data.
• Data merged on SQL Server from Oracle using SAP Data Integrater, Universes build on top of SQLServer.
• Developed Universes on Oracle RDBMS for Quote data.
• Developed Ad - hoc Universes by identifying the required tables from Data mart as per data model.
• Used context and alias tables to solve the loops and traps problems in Universe.
• Created Hierarchies in Universe for Drill options like Drill down, Drill up, Drill through in reports.
• Webi and Webi rich client used to Create, maintain and modify the business critical reports.
• Developed Dashboards using Crystal Xcelsius 2008
• Created reports based on sources like General Support, Engineering, SRE, CAC and Quote data etc.
• Created Derive tables to implement product mapping in Universe.
• Responsible for creating the reports (On demand, Ad-hoc Reports, Summary Reports, Cross-Tab, Graphical reports, etc) using the features like Ranking, Sorting, and @functions to analyze the data.
• Synchronized data using Merge Dimensions in BO while Creating WebI reports with multiple data providers.
• Created User Conditions and Filters to improve report generation & readability of report and displayed the summary of data by creating Charts.
• Implemented Security Features of Business Objects like row level, object level to make the data secure.
• Developed and Implemented Part Number conversion for merging data from Confidential to EMC2.
• Created Queries with Live Office and Query as a Web Service (QaaWS) by connecting to the Required webi reports/Universes in order to get the data into Excel
• Developed Summary Dashboards using filterd rows, Combination charts, score card, sliders, spreadsheet table, Radio button, Combo box, List builder etc
• Created hyper-linking in dashboard to further analyze detailed data from Summary Dashboard.

Environment: Business Objects XI3.1, Web Intelligence, Infoview, Designer, Xcelsius, SQL Server, Oracle 10g, Windows, Data Services.

Sr.SAP Business Objects Developer

Confidential, San Jose, CA

• Participated in project planning sessions with project managers, business analysts and team members to analyze business requirements and outlines proposed solutions.
• Involved in designing the data modeling document of CVCM project.
• Data merged on IBM DB2 from Oracle and Teradata using IBM DV tool, Universes build on top of DB2.
• Build the new universes as per the user requirements by identifying the required tables from Data mart and by defining the universe connections.
• Used Derived tables to create the universe for best performance, and use context and alias tables to solve the loops and traps problems in Universe.
• Defined Hierarchies in Universe to provide the users with Drill down option in reports and Predefined Conditions to use in Business Objects.
• Webi, Deski and Webi rich client used to Create, maintain and modify the business critical reports.
• Created reports like Spend Usage, Q on Q savings at MPN level, Q on Q savings at CPN level, Incremental supplier etc.
• Created canned reports which involved lot of complexity including hyper - linking, drill down, optional prompts, Merge dimensions and Alerters to achieve the desired results.
• Responsible for creating the reports (On demand, Ad-hoc Reports, Summary Reports, Sub Reports, dynamic grouping, Cross-Tab, graphical reports, etc) using the features like Ranking, Sorting, and @functions to analyze the data.
• Created Drill-Through, Drill up/Drill Down Reports to provide users with more detailed information and query linking.
• Created User Conditions and Filters to improve report generation & readability of report and displayed the summary of data by creating Charts.
• Automated document Scheduling, Publishing and Distribution for WebI and Info view clients, using info view
• Implemented Security Features of Business Objects like row level, object level to make the data secure.
• Created Crystal reports using Business Views and Universes as data providers.
• Expertise in creating Metrics, Goal and Analytics to create Dashboards for better decision using Crystal Xcelsius. Used Alerts while creating the Dashboards (Xcelsius)
• Created dashboards using Live Office connecting via webi and used various Xcelsius functions, graphs, tables as required.

Environment: Business Objects XIR3.1, Web Intelligence, Infoview, Desktop intelligence, Designer, Xcelsius, DB2, Linux, IBM Infosphere DV Tool, Teradata, Oracle.

Sr.SAP Business Objects Developer

Confidential, Charlotte, NC

• Analyzed the reporting requirements with the business users and the QA team and come up with the technical specifications for the BO Reports
• Designed and Documents Universe and Report Requirements Definition templates, Security strategies, Migration strategies and Report Distribution strategies.
• Created Financial Analysis Universe and worked with the report development team for the first release of Business Objects to the user community.
• Created Custom Hierarchies for using scope of Analysis and Drill Down options.
• Implemented the Object - level, Row-level and Data-level security on the developed Financial Analysis Universe.
• Design and Development of Business Objects Universes, which suits the standard, analytical and ad-hoc reporting requirements of the Business Objects users.
• Created Joins, Contexts, and Aliases for resolving Loops and checked the Integrity, Cardinalities of the Universe.
• Created Derived Tables in the Universe using views and stored procedures to meet the Reporting Requirements
• Creating, maintaining and modifying the business critical reports using the Webi, Deski and Webi rich client
• Responsible for creating the reports (On demand, Ad-hoc Reports, Summary Reports, Sub Reports, dynamic grouping, Cross-Tab, graphical reports, etc) using the features like Ranking, Sorting, and @functions to analyze the data.
• Publish, distribute and schedule Web Intelligence reports using Info view.
• Generated various reports on Daily, Weekly, Monthly and Yearly basis.
• Created custom reports like Gross Margin, Account Query, Aging, Balance Sheet, Income Statement, Bad Debt and Payment Reports in response to user needs. Some of these reports are extremely complicated and retrieve data from multiple data sources.
• Created WebI reports with multiple data providers and synchronized the data using Merge Dimensions option in BO.
• Created complex reports by linking data from multiple data providers, using free hand SQL and functionalities like Combined Queries, Slice and Dice, Drill Down, Functions, Cross Tab, Master Detail and @ functions like prompt and aggregate Awareness
• Created Metrics, Goal and Analytics to create Dashboards for better decision using Crystal Xcelsius.
• Designed Dashboards by calling the Child Dashboard from Parent Dash Board with Open Document Functionality in accordance to the user requirement.
• Experience in using Xcelsius designer for creating customized Web Intelligence reports as per the requirements.
• Involved in creating variable width charts using Xcelsius.

Environment: Business Objects XIR3.1, Web Intelligence, Infoview, Desktop intelligence, Designer, Xcelsius, Oracle 10g, Windows 2003 Server, IIS, Informatica 8.1.

Sr.SAP Business Objects Developer

Confidential, New York, NY

• Interacted with Business Users and Managers in gathering business requirements and provided Several Report Mock - ups to finalize the requirements..
• Involved in analyzing, documenting business requirements, functional requirements for developing universes and reports and prepared technical specification documents based on understanding.
• Involved in planning of migration and created the checklists for migration.
• Created eTIMS-Boston and eTIMS-DC Universes and worked with the report development team for the first release of Business Objects to the user community.
• Involved in the designing and Building of Universes, Classes and objects. Resolved loops and Traps using Contexts and Aliases while designing New Universes or modifying existing Universes.
• Set up Universe level conditions to restrict data based on report requirements.
• Created reports using Business Objects functionality's like Queries, Slice and Dice, Drill Down, Cross Tab, Master Detail, Cascading prompts and Formulae's.
• Created trend reports with charts and drill down on charts.
• Worked with Multiple data providers including Personal Data files, Stored Procedures and Freehand SQL to create reports.
• Coordinating with DBA Team, Warehouse Team and BO Administrator for resolving technical issues.
• Migrated Business Objects Universes, Users and user groups, and reports from Version 6.5 to Version XI R2 using the Import Wizard.
• Used Report Conversion Tool to convert the Deski reports into Webi and maintained the folders in the Info view.
• After the migration, ran the check integrity utility for all the universes and fixed divergences.
• Reformatted most of the Webi reports as all Deski features are not supported by Webi.
• Trained how to create Webi reports using Info view (Java Report Panel) and also trained the users on using the Alerter, Prompts, etc.
• Providing Users Support to create ad-hoc reports on Webi and Excel (using Live Office).
• Involved in performance tuning of Business Objects Reports which are running significantly slower (Implementing Data Purge options where ever required).
• Documenting the entire effort. The documents generated during the process were Requirements Specifications, Design Document, Project Planning, Change History, Unit testing documents, and System testing documents.
• Support functions include troubleshooting problems with existing reports, modifying existing universes.

Environment: Business Objects XI R2/6.5, Designer, Import Wizard, Desktop Intelligence, Web Intelligence, Crystal Reports, Oracle 9i, Data Stage 7.x, IBM-Aix 3.2.

Sr.SAP Business Objects Developer / Analyst

Confidential, Chicago, IL

• Directly coordinated with user to gather the new requirements and working with existing issues.
• Prepared reports for deals, facility and outstanding for the information of expiry date and effective date of each category using Deki and Webi
• Involved in Creating Repository, Creating Users and User Groups and assigned different privileges to them depending on their profile.
• Used @ functions and Aggregate Awareness in the Universe design
• Involved in the designing and Building of Universes, Classes and objects.
• Created Contexts, Joins and Aliases for resolving Loops and checked the Integrity of the Universes
• Created the reports using Business Objects functionalities like Queries, Slice and Dice, Drill Down, Prompt, Cross Tab, Master Detail.
• Worked with different sources like Oracle, Stored Procedure and Excel.
• Involved in developing the requisite reports (list, grouped list, cross - tabs etc.) using Business Objects
• Developed Complex Reports (Used multiple data providers, Union, Intersection, minus and Master/Detail, cross tab, Charts)
• Designed, developed and deployed new data marts along with modifying existing marts to support additional business requirements.
• Used Business Objects for Adhoc reports to various business users on daily basis.
• Created Drill-Through, Drill up/Drill Down Reports to provide users with more detailed information and query linking.
• Created pie chart, 2D and 3D charts for the sales comparison in reports.
• Created Complex Reports Based on the Revenue Data like Revenue by Segment Area, Interest Rates, Promotion Adjustments, and Top 10 Revenue Lines.
• Automated document Scheduling, Publishing and Distribution for WebI and Info view clients, using info view
• Environment: Business Objects XIR2, Designer, Reporter, WebI, Teradata, Ms-Access Windows 2000 Server.

SAP Business objects Developer

Confidential, NJ

• Participated in project planning sessions with project managers, business analysts and team members to analyze business requirements and outlines proposed solutions.
• Designed and Documented Universe and Report Requirements Definition templates, Security strategies, Migration strategies and Report Distribution strategies.
• Created Hierarchies in Universe design to support drill down functionality in reports.
• Involved in the trouble shooting of universe schema with Loops, chasm and fan traps and cardinality problems.
• Maintaining Universes and Object Oriented Universe Design Techniques, working knowledge of Linked Universes.
• Knowledge in creating the Aggregate tables, Aggregate Objects and using in the reporting.
• Created User Objects including Dimensions, Details and Measures.
• Created different types of reports like Master/Detail, Cross Tab and Chart Using WEBI XI and Crystal Reports XI.
• Used functionalities such as sub-reports, cross-tab reports with Drill down feature of Crystal reports to generate inventory, point of sales, account receivables & payables, cycle and monthly reconciliation reports for billing purposes
• Extensively used Calculations, Sorting, Rank, and Drill down, Drill through, Slice and Dice, Formatting, Breaks, Filters, Changing Displays and Prompts for creating Business Objects Reports
• Publish, distribute and schedule Web Intelligence reports using Info view
• Used Import Wizard for the Migration process. Migrated users, universes, reports and Converting Deski Reports to WEBI using Report Conversion Tool.
• Wrote complex views, functions and stored procedures using SQL, PL/SQL to be used in Crystal Reports development. Reports were tested using SQL, PL/SQL.
• Extensively used Business Objects functionality such as Slice and Dice, Drill Down, Master/detail, Prompts and Formulas, Calculations, Variables, Breaks, Sorting and Alerts for creating Business Objects reports.

Environment: Business Objects XI, Desktop Intelligence, Designer, Reporter, WebI, Infoview, Oracle 9i, Toad, IBM-Aix 3.2, Websphere Application Server, Crystal Report XI.

Business Objects Developer

Confidential, San Diego, CA

• Translating business reporting requirements into data warehouse architectural design
• Involved in Installing the Business Objects 6.5, creating Repository, creating Users and User Groups using supervisor module.
• Involved in designing, developing & testing the semantic layer for report generation
• Tested objects in the universe, to ensure the correct mapping of the objects.
• Created Cardinalities, Contexts, Joins and Aliases for resolving Loops and checked the Integrity of the Universes.
• Resolved table - joining problems like Chasm trap and Fan trap using context and Alias.
• Tested the universe structure to ensure the tables are properly updated.
• Designed, developed and implemented universes using Business Objects and Web intelligence.
• Making the user resources more flexible as per the business requirement by exporting Universe and BO reports.
• Created & tested reports using Business Objects functionality like Slice and Dice, Drill down, @Functions. Created graphical representation of reports such as Bar charts, Pie charts as per End user requirements.
• Support functions include troubleshooting problems with existing reports, modifying existing universes.

Environment: Business Objects 6.5(Supervisor, Designer, Reporter), WebI, ZABO, Infoview, BCA, Web Intelligence, Oracle 9.2, SQL server, Windows NT