Sr. Business Analyst â€“ SAP and Salesforce Resume

SUMMARY:

A certified SAP SD and IT Management professional with more than 9 years of Business and technology consulting experience. I have worked on global SAP implementation and support projects that increase client’s Efficiency, Productivity, and Profitability.
I had been responsible in the design and implementation of SAP business strategy and solutions, proposing best business practices as a subject matter expert, managing the end - to-end delivery from architecture, configuration, solution building, development, test strategy and execution, identifying engagement follow-up opportunities, working with clients to improve their business performance, drive project stakeholders value, and create a competitive advantage by helping clients solve complex business problems.
The opportunity to work with talented multicultural and cross-functional teams in India, Netherlands, Canada and the US had been an enriching experience throughout my career. I’m passionate about innovation and change and streamlining and enabling the business processes with the help of IT.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Business Analyst - SAP and Salesforce Responsibilities:

Served as a Functional Expert for SAP and Salesforce system.
Provided Level 1 support for the internal end users.
Troubleshooted on system and data issues and helps in resolving system and business integration issues.
Monitored data quality and helped in establishing data integrity across salesforce and SAP systems.
Assisted with Requirements gathering, business analysis, development, testing and implementation of new system solutions.
Participated in strategic planning for business application and tools, leading users and stakeholders in identifying opportunities.
Trained and guided business users and prepared training documentation.
Executed change management to support the evolving business needs.
Co-ordinated with the global SAP teams in Canada and China to effectively manage the user / business expectations.

Confidential

SAP SD Consultant

Responsibilities:

Facilitated creation of Functional Specs, System Configuration, Testing (Unit and Integration) and Post Go Live Support for the project.
Assisted in the Configuration of US and Canada specific Pricing Procedures.
Carried out a Baseline Configuration and supported the defect resolution for functionalities like Credit Management, Foreign Trade, Intercompany Sales, Cash Sales, Output Determination, EDI processing etc.
Aligned and communicated with the Business Support team to understand the Business requirements and fetch the Business Inputs to provide the full proof solution on the Change Requests.
Carried out SD relevant Cutover Activities.
Troubleshooted defects related to System and data during System Integration, User Acceptance Testing and post Go-Live.

Confidential

Associate Project Manager

Responsibilities:

IT S&S program at SVB, was in place to migrate the Production and pre-production applications and infrastructure components from company’s ageing Data Center to a new co-location facilities and ensure that they are configured to provide reliability, availability, serviceability, scalability and with the capacity to adapt to the growing business needs.
Facilitated migration of 500+ application instances from infrastructure discovery to execution phase.
Coordinated migration of about 1000+ application and database servers with Data Migration Specialists, Project managers and business verticals.
Developed and maintained a dashboard for management based on the server repository / inventory to track the migration activities and the progress of the overall project per track.
Helped tracking, and completing decommission of 500+ servers.
Documented the deployment of each application with what, how and who along with the timeline in order to ensure the successful migration as well as the fallback readiness.
Maintained and updated the documentation and inventory list.

Confidential

Business Development Analyst

Responsibilities:

Addressed inquiries and customer grievances, and created a sales pipeline.
Presented the product to top management / key decision makers.
Worked on client SOW’s / contracts.
Client and Vendor negotiations.
Submitted Bi-weekly performance trend reports to the Sr. Management and stakeholders.
Assisted in designing and development of web based reporting module from the external IT vendor.