Production Support Analyst Resume , Fort Worth, TX - Hire IT People

SUMMARY:

Programmer/Analyst involved in the requirements, design, construction and testing of information systems.
Responsible for system testing the data conversion of 100,000 employees from a legacy system into SAP. Utilized a tool to identify salary differences between systems.
Developed documentation standards for commercial systems as part of a Quality Improvement Team. Received a Surpass award for this effort.
Team lead on a system to maintain airline passenger revenue and traffic statistics.
Dependable, adaptable, results driven mindset accounts for my long tenure with my previous employer.
Strong analytical, communication, and documentation abilities.
Estimating and project planning.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth, TX

Production Support Analyst

Responsibilities:

Provide functional and technical support to maintain a highly customized SAP Human Resource system.
Developed Functional Design Specs on system interfaces to capture data requirements and functionality with the intent to replicate the interface in a replacement system.
Responsible for the technical design and construction of the Management Incentive program. Coordinated testing with HR and Payroll. Received recognition from senior management on the collaboration efforts between HR, IT, and Payroll to complete this project in a tight deadline with a 100% success rate
Identified the impact to replace the Time and Attendance system in a custom application that automates the data entry for certain personnel actions. Completed the changes to interface with the new Time and Attendance system for over 50 custom programs. Performed unit testing on each of the modules.
Responsible for maintaining the Quarterly Incentive program that provides bonuses to certain employee groups based upon customer satisfaction surveys and on - time departure statistics.
Team member on the SAP Upgrade (6.0) project to Unicode enable approximately 1,000 programs.

Confidential, Dallas, TX

SAP Consultant

Responsibilities:

Assigned to the Navy ERP project to combine all departments of the Navy into one SAP source system. Created design documents and custom programs (Reports, Interfaces, Conversions, Enhancements) to supplement the standard functionality of SAP.
Exposure to various SAP modules (Finance and Controlling, Materials Management, Funds Management and Project System).
Required Department of Defense background investigation.

Confidential, Fort Worth, Texas

Information Systems Consultant

Responsibilities:

Provide technical support and maintenance of the 1000+ custom ABAP modules developed to enhance the functionality of the HR module for Confidential .
Developed the 401K/Stock interface program to provide the administrator with new eligible participants, demographic changes, terminations, and stock grants.
Responsible for ongoing maintenance of the custom module that automates contractual pay increases for union employees due to probation, years of service and longevity. Required extensive interaction with Payroll analysts to coordinate modifications and testing to ensure changes were in place to meet contractual dates.
Conducted the daily transport procedures to move SAP objects from development to production.

Confidential, Fort Worth, Texas

Senior Business Analyst

Responsibilities:

Various analysis and testing roles on the implementation project of the SAP Human Resource system for Confidential, American Eagle and SABRE.
System testing on the conversion of employee data for over 100,000 employees.
Created job documentation and rerun procedures for approximately 100 batch jobs.
Analyzed the impact to include data fields unique to International employees on custom flex data reports.
Developed the requirements to translate job protection data from a custom infotype back to the legacy system format.
Redesigned the personnel event continuity process which examines nearly 3,000,000 records daily to only examine records for an employee if there were changes within the previous three months. This resulted in a 40% reduction in processing time.
Received appreciation award from Price Waterhouse Coopers for the largest implementation of SAP HR/PAYROLL in North America.