SUMMARY:

• 10+ years of experience in SAP S/4 HANA 1610, CRM, SD, LE, SolMan, PM/CS, C4C with overall 12+ years of experience.
• Strong Functional Business Application consultant offering implementation experience in SAP with Industry experience specializing in Medical, Confidential, Confidential, Automation, Confidential and Automobile industries.
• Expertise in areas of SAP S/4 HANA, FIORI, SD, LE, CRM Sales and Service, E - Commerce, Mobile Service, CRM - IPC (Internet pricing and configuration), Middleware, Case Management, Web UI and C4C .
• Technical knowledge to propose solutions based on business requirements, Involved in all stages of System development: Interfaces, Conversions, Integration, Testing, BPPs Documentation, Training and Support, Involved in functional and technical design of interfaces.
• Authorize to work in US ( H1B Visa ) till December 2018.

TECHNICAL SKILLS:

SAP Exposure: S/4 HANA 1610, SD/LE, C4C, CRM, Solman, PM/CS

Packages & Tools: MS - Office, Remedy Ticketing Tool, HP Quality Center, Magic Ticketing tool, Right Answers, Address Doctor.

Domain: Medical, Confidential Services, Confidential, Confidential, Confidential & Confidential

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Consultant

• S4 HANA 1610 - migration/upgrade on CVI, MDS, PPO
• Setting up Business Partner, Business Partner required fields based on business roles, missing functionalities in BP, Activating and configuring HCM employees to business partners, Deletion of Business Partners, Mass data upload tools to LTMC & LTMOM, activating and de-activating BRF+ for Billing output management, activity-based revenue recognition & Settlement Management - condition contract settlement run
• Designing Fiori Transactional and Analytical Apps which includes Catalog, Grouping and Business Roles.
• Role Based Testing on Fiori User Interface including cross modules. i.e, SD, LE, MM, PP, QM and FI.
• Preparing BBP’s and Test Scripts proving play backs followed by end user documentation and training.
• Configuring Enterprise structure and assignment of organizational elements in chronological way.
• Expertise in Configuring Sales Document Processing Define and Assigning - Sales order types, delivery document types, item categories, schedule line categories, billing types and copy control settings.
• Completely involved in Determination of Pricing Procedures with necessary Condition types, Access sequence and Condition tables as per Business requirements.
• Determinations: Output, Text, Partner, Batch, Material and Free goods.
• Complaint Sales Processing: Returns, Credit Memo, Debit Memo, Free of Charge & Sub sequent Free of Charge Deliveries.
• Experienced in SD account assignment and revenue recognition process
• Shipping process: Picking, Packing, Delivery & Post Goods Issue.
• Transportation Management and Logistics Execution
• Configuration of Revenue Account Determination and its relevant settings.
• Integration with other modules like MM, FI, HR, PP, CS & CRM. configuration of special Sales Processes: Cash Sales, Rush Orders, Consignment Sales with BOM Explosion (LUMF), Third Party Sales & Inter- Company Sales Process.
• Experienced in Sales Contract processing.
• Worked closely with technical team on BAPI and New Screen Developments
• Expertise in SAP Best Practices implementation along with Configuration Documentation, Business Process Procedure Documentation, Design Documentation, RICEF Documentation
• Experienced in designing transactional apps in Fiori. Catalogues Design, Mapping, Grouping, Maintaining User specific roles on Fiori, Error recognition and handling
• Able to install SAP Best Practice solutions on a fresh system using eCATT
• OSS Support - Core area where analyzing the tickets and providing feasible solutions through Standard SAP Notes or forwarding it to the next level of SAP development.

Confidential

Sr. SAP CRM Consultant

• Service Order Process which is integrated with PM/CS module for further processing.
• Replication of Functional locations and Equipment’s from ECC to CRM.
• Interaction Center customization and ERMS.
• Performed Web UI configuration for different custom Roles in CRM Enterprise system based on Customer Requirement.
• Worked on Subject Profile related to Opportunities
• Setting up of Marketing Planning and Campaign Management Procedures.
• Marketing Lead Management - Lead generation and Qualification.
• Business Partner Segmentation using Segment builder.
• Worked on Rule Policy for Lead Distribution.
• System Re- Confidential .

Confidential

SolMan Consultant

• Incident Management (IT Service Management)
• Change Request Management (ChaRM)
• Managing Solution Manager Projects and Blueprint configuration of Incident Management process and IT Service Management features in Solution Manager
• Configuration of Change Management process (ChaRM), Project Management and Quality Gate Management Business Partner Segmentation using Segment builder.

Confidential

CRM Consultant

• Web shop Management, Product catalog configuration for Internet sales, Order Management.
• Master Data - Organization Maintenance, Territory Maintenance.
• Configuration related to Subject Profile for Service Orders.
• Co-ordinate with SKY mobile team for handing Tech Mobile service for UK, DE and FR markets.
• Middleware (CRM and SAP R/3 connectivity) configuration and setup with administration and monitoring for error handling
• Performed Load Requests for Customers, Materials, Plant, BOM, Condition Objects.
• Assigned specific CIC profiles to the positions in the organizational model.
• Worked with technical aspects of pricing procedures, condition records, accesses, prices, discounts, surcharges and Taxes.
• Worked on Service Orders, Confirmations, Warranties, Complaints and Returns.
• Case Management, Product Classification, ERMS, Email, web-form setup.
• Business Roles, Component Workbench.
• Requirement gathering from the Mars markets (business user) on regular basis.
• Weekly calls with SAP for open OSS messages and prioritize them according to market needs.
• End to End progressed Functional release of new developments to production.

Confidential

CRM Consultant

• Defined the system architecture for Internet Sales.
• Setting up of Organizational structure with direct mapping to SAP R/3.
• Setting up of Business Partner Roles and Partner Determination procedures.
• Used the leading system and separate account group approach to set up number range for business partners.
• Master data configuration and customization for customers, products and price.
• Setting up of Marketing Planning and Campaign Management Procedures.
• Marketing Lead Management - Lead generation and Qualification.
• Business Partner Segmentation using Segment builder.
• Overall responsible for middleware settings and establishing connectivity b/w CRM and R/3.Quality Management Process.

Confidential

CRM Consultant

• Web shop Management, Product catalog configuration for Internet sales, Order Management, Document Management.
• Extended Configuration Management with XCM tool for the ISA configuration.
• Worked on Master Data - Organization Maintenance, Territory Maintenance.
• Worked on Subject Profile related to Opportunities.
• Performed Web UI configuration for different custom Roles in CRM Enterprise system based on Customer Requirement.
• Middleware (CRM and SAP R/3 connectivity) configuration and setup with administration and monitoring for error handling
• Performed Load Requests for Customers, Materials, Plant, BOM, Condition Objects
• Coordinated with R/3 consultants in setting up Order fulfillment (Availability check, Delivery, Post goods issue and Billing processes) for the Orders generated from Web Shop through CRM SDInvolved in UAT as part of Quality Management Process.

Confidential

CRM Service Consultant

• Closely worked with Development team for the new requirements till the same has been accepted by Business.
• Configured Transaction Types for Service Process and Item Categories.
• Maintained Copy Controls for Transaction Types and Item Categories.
• Configuration of Organization Determination, Partner Determination, Pricing Determination and Text Determination Procedure.
• Configuration of Status Profile, Subject Profile and Action Profile for Service Transaction Types.
• Master Data Setup such as Organization Data Setup, Products and Pricing.
• Store and Service Center roll out for opening of Service Centers and Care Centers in Reliance ResQ.
• Initial Objects download (Plant, Material, BOM, Prices) from R/3 to CRM system.
• Maintaining Billing Units /GLs accounts and Business Area for Service Organizations.
• Pricing Conditions and Tax Groups Updating according to Business Team Requirements
• Performed Replication Objects of Service Process.

Confidential

SAP Support Consultant

• Master Data Setup such as Organization Data Setup, Business Partners, Products and Pricing.
• Maintained Territory Hierarchy Levels and Assigning Employees to Territories.
• Store and Service Center roll out for opening of new stores and Service Center in Reliance Confidential .
• Performing Initial objects download from R/3 to CRM system.
• Pricing Conditions Updating according to Client Requirements.
• Middleware monitoring like Bdocs, Queues and Downloading objects
• Handling Tickets on day to day Basis.
• Reprocessing unreplicated Sales Orders to R/3.

Confidential

SAP Support Consultant

• Store and Service Center roll out for opening of New stores and Service Center for Auto Zone.
• Performing Initial objects download from R/3 to CRM system.
• Pricing Conditions Updating according to Client Requirements.
• Initial Objects download (Plant, Material, BOM, Prices) from R/3 to CRM system.
• Maintaining Billing Units /GLs accounts and Business Area for Service Organizations.
• Performed Replication Objects of Service Process.
• Middleware monitoring like Bdocs, Queues and Downloading objects.
• Handling Tickets on day to day Basis.
• Reprocessing unreplicated Billing Documents to Accounts.

Confidential

Channel Sales Executive

• Handling the primary and secondary sales.
• Achieve agreed monthly sales and collection targets.
• Responsible for management of Key Accounts (Malls), Order procurement, Supplies, Credit Management, Distributor handling, Special promotion.
• To meet Distributors, Dealers, Outlets and End-users like builders.
• Preparation of periodical sales reports.
• Promote Brand name and consumer awareness by organizing presentations.
• Appoint new dealers in different locations.
• Collect the information about Competitors and market.
• Providing inputs to the organization for designing new models.
• Identify display - space in prime outlets.
• Handling Schemes Management