SUMMARY:

• Senior Solution Consultant within the PM/SM/CS Plant Maintenance/Service Management and Customer Service Solution Aerospace and Defense role, with many functional support and configuration experience in SAP implementation projects. Extensive SAP knowledge; played a vital role in seven full life cycle implementations. Currently am on a Life Sciences project with ECC6.0 in a Customer Service functional data team lead role sub - contracting to Deloitte.
• Oil and Gas project completed utilizing S4 HANA platform. S4 HANA Plant Maintenance across US and foreign locations and company codes. Integration with MM/FICO using EAM using S4 HANA platform and configuration within S4 HANA was very fast compared to ECC 6.0. This project included integration points to FICO and Materials Management (MM) using procure to pay for external services and materials for service orders. Also used HR module for HR mini masters for work centers.
• Proven ability to accurately advise and implement Customer Service and Plant Maintenance business decisions for all aspects of Aerospace and Defense Solutions of PM/SM based on SAP best practices, including integration with MM Materials, WM Warehouse, FI/CO and HR Human Resource solutions using ECC 6.0
• Demonstrated core knowledge of integration points within extraordinary A&D requirements utilizing MM,FICO and HR modules for integration to PM/CS. As a participant in several Aerospace and Defense projects can show the client real scenarios and practice solutions within their industry, whether discreet manufacturing, oil and gas, or Aerospace & Defense utilizing and integration of Customer Service, Plant Maintenance, FICO, Materials Management (MM) and HR on platforms ECC6.0 or HANA/S4HANA platforms.
• Developed configuration documents which are easy to use for ‘heads down’ configuration in the form of spreadsheets, templates, process flows and business scenarios. Consequently, non-technical users could key-in configuration decisions without the need for major interpretation. Model leader with a winning attitude, strong customer commitment and outstanding dedication which has led to recognition by SAP management and peers. Have used SAP’s ASAP, Solution Manager and Confidential Ascendant and Agile implementation tools. A small exposure to TOAD.
• Have worked with PPM when the PS solutions uses PM order types rather than network orders. Configuration for this solution can be adapted as required.
• Master data for both PM/CS for functional locations, equipment data, equipment BOMS, material BOMS, Maintenance plans, Capacity planning, HR, FICO and Material (MM) integration as these are just the tip of functions as they apply to both PM and CS.

TECHNICAL:

• Expert in SAP Plant Maintenance, Service Management and Customer Service.
• Proficient in A&D solutions and all SAP versions through S4 HANA and ECC 6.0.
• Implemented ASAP and Solution Manager Methodology, Confidential Ascendant Tool & Mercury Test Director proficient
• InfoPak Proficient, HP ALM, HPQC, SOLMAN, VISIO for process flows
• Confidential Spiridon SAP Release knowledge for Solutions/Service Industry
• E-Switch Mobile solution/MCompanion mobile solution tools

KNOWLEDGE TRANSFER SKILLS:

• SAP Plant Maintenance, Service Management and Customer Service includes
• Knowledge transfer to end users for skills needed in carrying out their day-to-day
• Operations and system use to include PM/CS/MM/FICO/HR modules.
• Use Business Process Procedures and other documentation for training tools.

PROFESSIONAL EXPERIENCE:

Confidential, Ramsey, NJ

Customer Service Functional Lead

Responsibilities:

• Determine Customer Service data project preparation.
• Direct client team members in conversion of master data and interfaces from three plus systems, data mapping, system configuration and testing.

Confidential, Moon Township, PA

Customer Service Functional Data Lead

Responsibilities:

• Determine Customer Service data project preparation. Personally, direct client team members in conversion of master data/cleansing and data mapping.

Confidential, Denver CO

PM Plant Maintenance Lead

Responsibilities:

• Determine Plant Maintenance requirements for project preparation and Blueprint phases.
• Personally, direct client team members in configuring of master data including the addition of incorporating MM, FICO, HR, PP and QM modules as we’re sharing work centers and capacity requirements.
• Maintenance planning and related task lists and scheduling for planned labor and materials; including outside procurement of vendor services.

Confidential, Buffalo Grove, IL

CS Customer Service & Field Service SM/CS Lead

Responsibilities:

• Master data maintenance.
• Personally, direct client field team members in daily processes as required & PDA support
• Support all customer service processes notification to cash and all integrated functionality concerned utilizing Resource Related Billing for service as required.
• Service contract support/revenue recognition/invoicing both periodic and milestone.
• I performed functional specification and impact analysis for requested system changes.

Confidential, Wichita, KS

SM/PM Plant Maintenance Lead/SM/CS Lead

Responsibilities:

• Determine Customer Service & Plant Maintenance requirements for project preparation and Blueprint phases.
• Personally, direct client team members in configuring of master data including the addition of Asset Management(EAM), Materials Management (MM), HR and FICO as required.

Confidential, Cedar Rapids, IA

SM/PM Plant Maintenance Lead

Responsibilities:

• Create custom Notifications and matching Sales Orders/Quotations.
• Contract and warranty checking as well as material availability checking.
• Instruct client on the use of R/3 including troubleshooting problems, configuration knowledge transfers and functional spec development for future requirements and after go live day-to-day support using a client - consultant knowledge transfer.

Confidential, Newport News, VA

PM Plant Maintenance Lead

Responsibilities:

• Determine through review of processes and interviews the current state of the system and configuration in place.
• Make recommendations for process and related functional improvements possible to the current system prior to ramping up to upgrade to mySAPerp, ECC5.0 EAM.
• Create a report for the client with specific recommendations to process and future enhancements available upon upgrading to the newer version.

Confidential, Tucson, AZ

SM/PM Plant Maintenance Lead

Responsibilities:

• Create custom Notifications and matching Catalogs for each type for reporting normal maintenance through design and engineering to furniture moves. Each to capture costs for internal and external resourced labor and materials and services. Custom cost report metrics developed in BW for various report requirements.
• Instruct client on the use of R/3 including troubleshooting problems, configuration knowledge transfers and functional spec development for future requirements and after go live day-to-day support using a client - consultant knowledge transfer contract.
• Workflow from Website Notification creation and any subsequent end date or user status changes triggering an email update to the original website requestor was developed as a customer service.
• Notification Phone Call log incorporated to track and log related order and notification communications.

Confidential, Chula Vista, CA

SM/PM Plant Maintenance/MM Support

Responsibilities:

• Lead client through integration testing and made further recommendations for process changes and system conformance.
• Instruct client project team member on writing permits and statutory requirements for government conformance.
• Provide post go live support.

Confidential, Indianapolis, IN

SM, Project Team Lead

Responsibilities:

• Setup Notifications with Item Classification for Tail Number and pertinent log book information of returned goods from airline engines.
• Setup Return Goods Sales Orders related to the Notifications.
• For materials returned would receive into blocked stock of serialized repairable materials.
• MRP was setup for demand of repaired material inventory min/max levels.
• Valuation types were used to differentiate new materials to repaired and un-repaired materials.
• Sub-contracting Purchase orders from Service Orders were used to purchase repaired materials while consuming un-repaired materials.
• Some custom development for call center and customer contact as well as unauthorized returns at the dock were addressed was created to ensure some user ease of processing.
• DIP Profile was setup to support billing processes when service contracts were expired or non-existent.
• Provide post go live support
• This project was a big achievement for its time due to the fact the SAP R/3 version was only 3.1I.
• The classification for airliner information was a great success for gathering information.
• Valuation type worked very well in tracing the various values of materials involved, with stock levels at the users’ fingertips a benefit.

Confidential, Edison, NJ

SM Team Lead

Responsibilities:

• Created Training documents and delivered training for customized Service Management transactions for this client who was in the process of moving.
• Reviewed all the transactions and created user training as well as delivery to new users.

Confidential, Woodbury, CT

SM Team Lead

Responsibilities:

• Implemented a pre-configured client at this firm which turned out to become a configured client due to requirements set by the client as the implementation progressed.
• Implemented Service Management with a minimum of configuration as well as end user training.