SUMMARY
CERTIFICATION
30 May 2008 ITIL Foundation Certificate on Service Management
04 August 2010 ITIL V3 Foundation Bridge Certificate on Service Management
29 October 2010 SAP Netweaver Security Certificate
OBJECTIVE
To obtain a position as an IT professional in a challenging environment that utilizes team-work effort for researching, managing, learning and developing new high-tech applications.
WORK HISTORY
Technology Consultant II Confidential,Makati, Philippines
May 2010 – Present
Technology Consultant I
Confidential,Makati, Philippines
June 2007 – April 2010
Roles and Responsibilities
Job Stream Team Leader – Alcatel Lucent Account (January 2011 –Present) Manage Month end closing, quarter end closing and year end closing activities for FICO. Manages and ensures that the team is equipped with necessary skills to handle incidents. Provide trainings on Job Stream incident handling process. Solve complex job stream problems and incidents Knowledgeable in using Virtual Machines/Remote Desktops and TNG application. Manages the batch processes lifecycle in SAP. Global SAP Security Problem Manager (July 2009 –January 2011) Provides solutions to SAP Security related problems. Ensures that recurring incidents are properly tracked through the creation of problem records and are resolved within SLA. Manages and provide trainings on SAP Security Problem Management process. Wella and Gillette Service Owner (January 2009 – July 2009) Manage Wella and Gillette SAP Security processes. Provide training on Wella and Gillette SAP Security processes. Conduct monthly meeting and ensuring service level issues are covered. Asia SAP Security Project Manager (June 2007 –January 2011) Serves as SAP Security Single Point of Contact for Business and End users for P&G SAP Implementation projects. Provides security trainings to project team users for project and post project support. Ensures security is properly configured in the various SAP Security supported systems throughout the different stages of the project. Monitors and cleans up project team accesses after project closure. Innovation Specialist Ensures optimization of processes. Create tools to make work efficient (VB and Excel VBA) Achievements/ Major Projects
HP Exam Manager Tool Application made from VB2008 which allows administrators to create exams for employees to take. It is in a client server architecture Auto-appointment Tool Application made from Excel VBA which interfaces with MS Outlook. It sends appointments from an Excel File. Measures and reports Tool Application made from Excel VBA which gathers data from Business Objects and imports it to an Excel file which does the automation of scores. Automated Sapscripting Tool for SAP Security Application made from Excel VBA which combines all related Sapscripts for SAP Security. It has a form control which allows user to select which sapscript he wishes to use. Gillette Manufacturing Integration (GMI) China Security Project Manager Provided onsite support in Guangzhou and Shanghai to resolve critical security issues and to provide security accesses to at least 100 users. Hinode Japan Security Project Manager Provided onsite support in Kobe, Japan to resolve critical security issues and to provide security accesses to at least 1000 users. Asia Wella Integration Security Project Manager Resolved critical security issues and provided security accesses to at least 1000 users. HP Awards
Winners Spirit Award (December 2009, March 2010) Winners Spirit Award (December 11, 2009) GDPC’s (Global Delivery Philippines Center) Finest(Team Award, September 16, 2009) E-Awards (January 2009, May 2008, June 2008, November 2007)
EDUCATION
Bachelor of Science degree in Computer Science, Major in Computer Systems Engineering.
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