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Global Sap Support And Process Resume

Valencia, CA

SUMMARY:

  • Outstanding SAP Customer Service (CS), Order to Cash (OTC), and Sales & Distributions (SD) Module Expertise
  • Technical professional with extensive SAP expertise managing multiple global implementation projects concurrently from requirements analysis to go - live, meeting demanding deadlines and specifications.
  • Recommend process improvements across multiple business line, ensuring SOX compliance, streamlining production, and reducing exceptions.
  • Known for saving hours and costs by bringing business functions in-house.
  • Collaborative problem solver working with cross-functional and globally dispersed teams in troubleshooting / resolving simple to complex issues.
  • Variant Configuration
  • Global Rollouts
  • User Training
  • Post Confidential Support
  • Integration Testing
  • Mapping

PROFESSIONAL EXPERIENCE:

Confidential, Valencia, CA

Global SAP Support and Process

Responsibilities:

  • Contributed to 3 business acquisitions concurrently by leading cross-functional teams across Mexico, Canada, Europe, and the US to manage a wide range of change requests for global customer service SAP system upgrade.
  • Met demanding Confidential deadline by working around the clock through Thanksgiving weekend to troubleshoot and resolve system bugs, preserving global division sales estimated at millions-of-dollars for next quarter.
  • Supported Confidential Confidential implementation by identifying issues with a sales document and working with consultants to troubleshoot / resolve issues before deadline.
  • Met Confidential deadline for Brazil subsidiary 200 by creating an Confidential script to capture accounts not merged in the system without customer service working additional hours.

Confidential, Valencia, CA

North American SAP Support and Process

Responsibilities:

  • Delivered seamless SAP implementation for Confidential on time and to specification by resolving a serious incoterm and additional delivery issues with minimal impact to Confidential schedule.
  • Created and coded promotions and documentation for customer sales teams, simplifying process to provide discounts and track sales.
  • Created Confidential scripts to assist customer service in uploading special pricing for web / Confidential customers, saving up to 3 hours in customer service time.
  • Recommended process to ensure big dollar accounts were not deleted prior to alerting sales team, allowing the team to reach out to customers and resolve issues to secure business.

Confidential, Valencia, CA

Customer Service

Responsibilities:

  • Managed high volume of sales orders within defined targets and deadlines.
  • Maintained pricing for multiple sales organizations and distribution channels.
  • Created and tracked mass changes and promotional materials in systems.
  • Worked on implementation of SAP.
  • Contributed to department passing ISO requirements.
  • Recommended process to simplify annual pricing process.

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