SUMMARY:

• Experience of 8 years in various Confidential areas such as Technical Consultation/ Implementation / Upgrades / Administration / Support.
• SAP NetWeaver, SAP ERP, SAP ECC Oracle & MS - SQL DBA skill sets in accordance to Confidential Administration.
• Worked on the Production projects of clients with very high performance demands.
• Involved in various Knowledge Transfer programs held internally.
• Experience working as a team lead of up to 35 member team.
• Mentoring juniors / less experienced team members.
• Committed in resolving the issue to root cause, instead of temporary work around.
• Efficient in Proactive Problem management.

CORE EXPERTISE:

• Experience with full lifecycle Implementation SAP ECC, CRM, NetWeaver 7.0-7.3 based components.
• Experience with SAP ECC (FI and HCM), BW, SolMan.
• Experience in SAP ECC / EHP / SAP NetWeaver Version Upgrade Projects, along with Unicode conversion projects.
• SAP System installation. SAP System Copy/Hardwar Migration on NetWeaver/ ECC/ BW. Database Refresh - Oracle 10g, 11g / MS SQL.
• BSI Taxfactory installation for US taxation TF09/10.
• SAP Support pack/stack - downloads/upgrades via spam/saint, SDM/JSPM, SUM tool.
• SAP Performance Tuning of NetWeaver (all versions) based systems.
• STMS, Extended Transport configurations, CTS+ configurations & troubleshooting.
• Changes for the printer creation/deletion/changes at SAP as well OS.
• SAP Router Installation, Basic Configuration, Management.
• Excellent skills with BRTOOLS & other OS level tools to manage DB/SAP systems.

PROFESSIONAL EXPERIENCE:

Confidential

Lead consultant

Responsibilities:

• Managing the team of Basis consultants, Confidential has to look after management, planning and execution of activities and support the daily issues as well.
• Experience with process management, standardization of processes, people management, client issues understanding and functioning as a smooth interface between client and technical teams.
• Confidential Also has demonstrated the expertise in SAP ECC, NetWeaver, upgrade projects planning, co-ordination, execution and post upgrade support to SAP systems that are most important from end users point of view.
• Confidential has built up the reputation of good technical consultant and leader as well and has been provided good feedback by felicitation - “Commitment to Excellence”.

Confidential

Team leader

Responsibilities:

• Managing a team of 4-5 Basis consultants Confidential looked after management, planning and execution of activities and support the daily issues as well.
• Major experience with people management and client issues understanding and functioning as a smooth interface between client and technical teams.
• The managerial role went hand in hand with technical role as Confidential also has to plan/perform major activities such as SAP Upgrades/ SPs upgrades/DB refreshes etc. along with chronic issue RCAs and permanent resolutions.

Confidential

Team leader

Responsibilities:

• Develop project plans as necessary for upgrades, enhancements and new installations.
• Manage the propagation of system changes throughout the SAP landscape.
• Contribute to the design, development, implementation and maintenance efforts of the BASIS team.
• Communicate project status to upper management and provide insight on any current and upcoming issues.
• Escalate issues to key management and stakeholders.
• Collaborate with project managers and business analyst to ensure development is on track and also to resolve issues and provide root cause analysis for defects.
• Working as a senior consultant in the team of 35-40 Confidential consultants, guiding and mentoring the junior team members.
• Also handled the responsibility as a backup to Team Manager in his absence.
• As a strong follower of the process and adherence to quality assurance, Confidential was incorporated in the quality assurance team for reviews of activities performed and to assure the quality of service delivery to customers.
• Provided excellent customer support as the primary contact for following customers: Ariat, Fuchs Lubs, US Sugar, Stylemark, Moksha 8.

Technical Environment: SAP NetWeaver 7.0 - 7.3, ERP (ECC 6.0-04), BW, CRM, SOLMAN (7.0-7.1), EP, SAP JAVA environments. Oracle 10g / 11g, DB2, MS-SQL 2008-2005. AIX, SuSe Linux, Windows, HP-Unix, Solaris.

Confidential

Team leader

Responsibilities:

• Working on day to day support issues along with planned weekly / monthly / yearly activities, handled multiple tasks at the same time.
• Collaborate with project managers and business analyst to ensure development is on track and also to resolve issues and provide root cause analysis for defects.
• Leading a team of Basis administrators to effectively deliver the ongoing maintenance while also supporting the application teams with the development of enhancements to clients SAP landscape.
• Confidential Administration/ Consulting. SAP System Implementation, SAP System installation.
• SAP System Copy/Hardwar Migration, SAP System Refresh.
• Administration of Oracle, MS SQL Database. Database Refresh. Performance tuning.
• Administration of OS - Win Server, UNIX, AIX, Solaris as well as Linux, in context of SAP Administration.
• Identifying technology limitations and deficiencies in existing SAP/DB systems and suggesting the right software Updates/Patches or Version Upgrades.
• Diagnosing and Correcting errors and faults in SAP application systems from the Basis Perspective of the SAP system administration.
• Writing, updating and maintaining end user documentation and operational procedures.
• Coordination with SAP Global /Support Teams and also with the Customers/ End users of the SAP systems.
• Adhering to the procedures and processes as laid out by ITIL strategy.

Technical Environment: SAP HANA, NetWeaver 7.0 - 7.3, ERP (ECC 6.0-04), BW, CRM, SOLMAN (7.0-7.1), EP, SAP JAVA environments. Oracle 10g / 11g, DB2, MS-SQL 2008-2005. AIX, SuSe Linux, Windows, HP-Unix.

Confidential

Team leader

Responsibilities:

• As a senior Confidential consultant Confidential ’s responsibilities were to contribute to the design, development, and maintenance efforts of the project team.
• Communicate project status to upper management and provide insight on any current and upcoming issues.
• Preparations required for the new servers to be commissioned.
• Migration of the DEV, QAS and PRD system on new hardware/OS.
• SAP System Copy/Hardwar Migration, SAP System Refresh.
• Administration of Oracle, MS SQL Database. Database Refresh. Performance tuning.
• Configuration of the transports between the SAP systems.
• Creating & managing the RFC connections between the SAP systems.

Technical Environment: SAP NetWeaver 7.0 - 7.3, ERP (ECC 6.0-04), SOLMAN (7.0-7.1), EP, SAP JAVA environments. Oracle 10g / 11g, DB2, MS-SQL 2008-2005. AIX, SuSe Linux, Windows, HP-Unix, Solaris.

Confidential

Team leader

Responsibilities:

• Develop project plans as necessary for implementation and installations in accordance to Confidential .
• Project preparation.
• Conduct kick-off meeting.
• Review and sign-off project preparation phase.
• Drive sizing for the DB and installation.
• Installation of the SAP systems (viz. Solman, ERP, CRM).
• Configuring the Solman system basic functionalities.
• Demo client building.
• Delta business blueprint.
• Installation/implementation baseline packages-practices ERP.
• Delta realization.
• Correction transports to PRD in delta correction phase.
• Final preparation, conduct end user training.
• Verify production system administration, in context with system response end user logons, dumps, and system errors.
• Cutover to production, check cutover readiness.
• Prepare a golden client.
• Run integration test cycles on golden client.
• Review and sign-off final preparation.
• Go live checks and support after go live.

Technical Environment: SAP ERP (ECC 6.0-04), SAP NetWeaver 7.0 -7.1, BW, CRM 7.0, SOLMAN (7.0-7.1), EP, SAP JAVA environments. Oracle 10g / 11g, DB2, MS-SQL 2008-2005. AIX, SuSe Linux, Windows, HP-Unix.

Confidential

Team leader

Responsibilities:

• Contribute to the design, development, and maintenance efforts of the project team.
• Communicate project status to upper management and provide insight on any current and upcoming issues.
• Set up the MS-SQL DB Server on the two servers that were designed to provide the Clustering Functionality (MSCS).
• Installation of the ECC 6.0 server in the MSCS architecture involved setting up the ASCS and SCS instances along with ENQ servers and CI and DI instances.
• Completed the entire migration activity single handedly with co-ordination to OS/Network teams.

Technical Environment: SAP ERP (ECC 6.0), MS-SQL 2005-2008. Windows Server 2003-2008.

Confidential

Team leader

Responsibilities:

• Overseeing the team of technicians, analysts and specialists while providing high-level support to customer inquiries that had been elevated by other personnel
• Managing the team of technicians and specialists supporting the venue technology.
• Manage schedules and workloads of staff members, provide training and support, and implement process improvements when necessary.
• Compile reports to track customer churn, personnel performance and adherence to established service-level targets.
• Directing the team of technicians in case of conflicts between teams.
• Leading the team efforts to deliver the support to venue IT services.

Technical Environment: Atos’ own service desk application. Windows server, win 2007 end user desktops. Kiosk applications. Printers, Scanners, bar code readers.

Confidential

Team leader

Responsibilities:

• SAP Kernel upgrades.
• DB Refreshes.
• SAP Plug-ins ST-PI, ST/A-PI installations, and managing the RTCCTOOL warnings thereby.
• SAP Support pack/stack - downloads/upgrades.
• Expertise in Printer set up at SAP level. Experience in resolving problems faced with printer functionality. Experience of printer queue management at OS level (AIX, UNIX).
• Familiar with SAM/Smitty/YAST Spooler tool to set up the printer devices at OS level.

Technical Environment: SAP ERP (ECC 4.7, 6.0), SAP JAVA environments. Oracle 10g, SQL 2005. AIX, SuSe Linux