SUMMARY:

• Certified SAP SD consultant (Order fulfillment - SCM) with 12+ years of SAP Functional consulting experience in implementations of SAP modules; SD (sales and distribution) Order Management and Warranty/Claims, SM (service management), PS (Project systems) and WM (warehouse management). Has basic ABAP knowledge required for functional specs. and technical developments.
• Certified and Trained by SAP in SAP’s new technologies with workshops on SAP S/4HANA. SAP FIORI, SAP Web IDE, SAP Lumira,SAP Hybris and SAP Personas at SAP PartnerEdge training centers.
• Certified in SAP Fiori (Build Your Own SAP Fiori App in the Cloud) 10 week course by SAP.
• Attended workshop on SAP Lumira server and configurations
• Certified SAP RDS Solution consultant (Rapid-deployment solutions, built on Best Practices) under PartnerEdge.
• Certified in SAP S/4HANA Implementation consultant, SAP CP (Consumer Products) solution consultant
• Experienced Center of Excellence consultant in SAP ECC and trained by SAP in SAP S/4 HANA as ‘COE’
• Experienced over 20+ years of experience in multiple roles - Area Sales Manager, Sr. Consultant, OTC lead and SME. Expertise in Sales and Distribution, Warehouse Management and Service Maintenance domain besides rich IT experience with SAP.
• Strong experience in Retail, Confidential /FMCG/ Confidential (Manufacturing and Distribution), High Tech, Rail Car Manufacturing, Automobile, Manufacturing, and Steel (Metals Forming and Manufacturing) industries.
• Experienced Solution Architect and Solution consultant 12+ years providing end to end business process solutions using BPM concepts using ARIS analysis.
• Worked as SAP SD architect over 5 years in building end to end process scenarios involved in multiple legacy systems. Order management, Delivery, Shipping, Transportation with multiple variants.
• Expertise in gap analysis, blueprinting, configuration, documentation, training, testing, Go-Live, post-implementation support, project management, work plan development, managing against a work plan, order management, scope management, management of a team, and ensuring each reported problems are resolved in a timely manner, tracked according to standards, and escalated as appropriate.
• Extensive experience in working with Big 4 companies like IBM, CAP Gemini and Infosys.
• Implemented service agreements in the form of service contracts, warranty agreements, and quantity contracts for spare part deliveries.
• Expertise in configuring Enterprise Structure and assignment of various organizational elements.
• Experienced in debugging, user exit design, report development, ABAP queries design
• Worked on IDOCS/ALE/EDI
• Expertise in doing functional design of interfaces to 3rd party systems or sap to sap system
• Worked on design and analysis of distribution system for a manufacturing facility.
• Ability to analyze, design and configure according to Clients Business requirements in SAP R/3.
• Received his Master’s degree in Marketing Management (MBA) in 1988 after graduating in Engineering in 1987 and BSc. as double graduation.
• Certified as ‘Green Belt’ in ‘Six Sigma’ for quality deliverables in projects.
• Worked in implementations with SIEMENS, IBM Global services, Confidential, Capgemini and Confidential with 5 Full Life-Cycle Implementations
• Experienced in various implementation and support projects across other countries such as USA, Saudi Arabia, Egypt, Singapore and India understanding different business cultures of respective continents
• Designed Business process in SAP for SD, SM configuration and testing. Extensively worked on Resource-related Billing and SAP CS ( Service Management)
• Configured DIP profiles for T&M Billing scenarios created new DIP profile and added new dependent and independent DIP profiles for T&M Billing scenarios for different characteristics
• Expertise in RRB (Resource Related Billing) scenarios and in DIP profile configuration with multiple industry sectors:
• RRB in SM (CS) Service Management Confidential & Confidential with T&M
• RRB in Professional Services (BPO and SAP resource billing) with T & E
• RRB in PS and SD using WBS and costing sheet
• Experienced in SAP BPR (Business Process Reengineering), SAP system configuration Audit and SAP Optimization aspects based on industry benchmarking. CPI approach in production support.

SKILLS:

• SAP modules SD, SM (CS) and WM with IS-Retail, IS-Media, SAP ECC and R/3.
• SD Business Process Flows, Contract, Sales Order Processing
• Emphasis on Pricing Procedures, Condition Techniques, Condition Tables, Key combinations etc.
• Other Modules worked on SM, WM, Plant Maintenance, PS and GTS (7.1).
• SD - FICO and MM Interface Aspects
• ABAP Working Knowledge & debugging skills
• Experience in ABAP Programming including working knowledge in data UPLOADING and Batch data control (BDC / LSMW)
• Extensively utilized ABAP Query, Info sets and avoided additional report developments
• LSMW, Data Migration work bench for Data transfer to Golden client
• Worked on User Exits, Knowledge of Scripts and Layouts for DOCs.
• Report Writing and MIS Development
• Debugging and resolving the frequently occurring problems
• Knowledge of Cross-Applications and ALE Functionality
• Electronic Data Interchange & IDOCs

TECHNICAL SKILLS:

• SAP 4.6, 4.7 Enterprise version, SAP ECC 5.0, ECC6, Solution Architect and Solution Consultant. SAP CRM 7.0SAP S/4 HANA Implementation, SAP SuccessFactors, SAP Business suite to S/4 HANA Migration, SAP Hybris and other SAP Deployment projects.
• Modules, SD, SM (CS), WM, PM, GTS. PS, MM and FI with integration.
• Experienced Center of Excellence consultant in SAP ECC and trained by SAP in SAP S/4 HANA ‘COE’
• Rapid-deployment solutions, built on Best Practices for Solution Consultant
• OTC - Order execution, Pricing, ATP, Material determination / substitution, Scheduling agreements, JIT, Service Orders, Delivery, Shipping, Transportation, Routes, Billing, RRB.
• SAP Fiori certification(Build Your Own SAP Fiori App in the Cloud), SAP Web IDE, SAP Personas. Worked on SAP FIORI and screen configurations.
• Attended SAP workshops on SAP Lumira configuration, Server uploads etc.
• EDI /IDOCs - 830, 862, 856. 940. 945. 810, 820, 850, 855 custom development design and mapping with Sterling commerce.
• SAP HANA, SAP S/4HANA, SAP BAIO, SAP SuccessFactors, SAP Personas 2.0. CPG100+ Configuration and Demos and AMS RFP responses.
• SAP ASUG Member and attending various SAP training programs and workshops
• Attended SAP FKOM Workshops on SAP new products, versions and demos & training.
• BPM (Business Process Management), Interface with Solution Manager blueprint, business scenarios, Process flow chart design, Process flow chart detailing with sub processes, enabling business decisions with process flow charts in ARIS.
• Greenbelt in Sixsigma (special study on SAP Deliverables)
• ORACLE, MS SQL Server, MS Access, SQL,
• Microsoft Project Plan and Microsoft Visio apart from MS Word, Excel etc

PROFESSIONAL EXPERIENCE:

Confidential

SAP OTC and SM Lead

Responsibilities:

• Lead the team for preparation of BRD/blue print documents through meetings and interviews with business.
• Conducting workshops with business and brainstorm sessions with integration scenarios with FI and MM.
• Study the existing Sales Org, company code and plants from where the roll out to be done to new Company code, Sales Org and Plant.
• System configuration, Unit testing cycles.
• Training the business teams on OTC and SM (Service Management / Customer Service).
• Configuring, testing Sales orders, Contracts, Advanced Return Management (ARM).
• Design integration scenarios with SD, MM, FICO, CO-PA, Revenue Recognition, Product hierarchy, ATP, listing and exclusion, FDA regulations, batch management, Serial number management.
• Configuring, testing Service contracts, Warranty Management, counters, scheduling, Preventative Management.
• Design notification types, action box, complaint codes, damage codes, cause codes, counters, measuring points, characteristics for warranty management.
• Tracking costs in service orders for estimated costs, planned costs and actual costs.
• Executing UAT1 and identify the gaps of roll out.
• Prepare final design document before UAT2
• FS (Functional Specs) for Confidential objects, testing and modifications.
• Coordinate with offshore developers and consultants for design and testing scenarios.
• Verify, compare Output forms, plan for developments, testing.
• Study the existing interfaces, assess the timelines and plan for risks and mitigation plans for go-live.
• Data upload templates, training to business, mapping exercises with ‘Priority’ and SAP.
• Data migration plan, cutover plans and UAT testing plan.
• Go-live preparation and production support.

Confidential

SAP Demonstrations, Implementations and AMS delivery

Responsibilities:

• SAP implementations based on SAP Certified Confidential solutions (Liquadry / Crystal Creamery)
• Preparing SAP system demonstrations for various new clients.
• Planned new projects withSAP Activate methodology - Prepare, Explore, Realize, Deploy and Run.
• SAP Audit and AMS delivery activities in other regions
• Training the sales team on new SAP products
• Certification of new SAP products;
• SAP BAIO implementation and delivery
• SAP SuccessFactors delivery
• SAP S/4 HANA deployment delivery
• SAP FIORISAP Personas
• Pre-sales presentations and sales support for all SAP products for Small and Mid-sector companies
• Provide knowledge and conduct Demonstrations to prospect companies on SAP Products

CS and SD Solution Architect

Confidential, Chicago, IL.

Responsibilities:

• As-Is study of current Confidential process (Failed Material Report)
• Study the metrics of current defect rate of components
• Review various process flows under Confidential related to different divisions and repair locations
• Understand the current warranty management process and know the sources of data.
• Study the system landscape to identify the systems that contain warranty data and plan for interfaces to fetch the data to enable the reports of defects related to warranty materials.
• Gather additional requirements and design new sub-processes
• Propose the design the ‘Return order processing’ with complicated scenarios of current design using SD sales orders for vendor billing of returned materials.
• Conduct blueprint workshops, brainstorming sessions with client team to gather requirements.
• Prepare Blue print documentation for new design with process flow chart and narrative
• Configure, test the scenarios and execute UAT processes
• Prepare the BPPs (Business Process Procedures) in SM (Service Management) with different scenarios of Confidential types Service Orders through billing with different variants of business cases.
• Review pricing procedure configurations: Confidential pricing routines with various business requirements for different service order processing scenarios.
• Prepare solutions for optimizing and improving current processes and reporting metrics.

SAP SD Analyst

Confidential, Troy, MI

Responsibilities:

• As-Is study of existing SAP and other IT professionals
• Analysis of current market potential
• Review the postings of various job postings and requirements
• Analyze the billing rates and expenses differences between the same requirements.
• Review with the marketing team and gather all data.
• Compare with locations and distance of the same position and provide worthiness information
• Prepare future estimates and the peak periods of requirements.
• Sort the project budgets based on RRB (Resource Related Billing) process.
• Demonstrate the sales orders with Time and Expense basis for comparison between projects
• Provide decision making analysis to the marketing team for future selections

Solution architect

Confidential, Murray hill NJ

Responsibilities:

• Solution design and implement solution in Order Management scenarios in SAP
• Order and Contract Management, Pricing, ATP, TAX systems integration, Credit card processingDelivery, Shipping, Transportation and Billing processes
• Working on Interface designs from Legacy systems to SAP.
• Responsible for Functional specification preparation, built SAP system, unit testing, integration testing, change management implementationBilling plans integrated with PS module and external Project System ( Confidential )
• Provide support in the following areas in SAP:
• Sales and Distribution (SD) System (design review and optimization)
• Integration of SD, MM and FI Modules
• Integration of Finance and Financial Controlling (FI/CO)
• Responsible for Issue log and Functional Design open issues.
• Gather additional requirements and design new sub-processes
• Manage offshore resources of OTC and training.
• Designed the ‘Return order processing’ with complicated scenarios.
• Worked on complex scenarios of ‘Billing Plans’ configuration and interfaces with legacy systems.
• Designed for Milestone and Periodic billing plans for different process scenarios or Order Management and Service contracts.
• Custom process scenarios such as CPM (Customer Provided Material), Incentive discount conditions and mapping of billing milestones with external project system legacy systems like Confidential .
• Preparing Confidential (Functional Designs) for new design of Service Contracts from interfaces for Professional services, Service contracts, SSP (Software Subscription Plans)
• Confidential Creation and collaborating Finance in interface of Credit card processing configurations.
• Worked on the ‘Return order and subsequent replacement scenarios.

On site Lead for Production Support

Confidential, Kingwood, TX

Responsibilities:

• Defect resolution and system trouble shooting.
• Solution design and implement solution in Order to Cash and Logistic execution in SAP
• Responsible for Functional specification preparation, built SAP system, unit testing, integration testing, change management, implementationConduct User training and preparation of user training documents.
• Provide support in the following areas in SAP:
• Sales and Distribution (SD) System (design review and optimization)
• Integration of SD, MM and WM Modules
• Integration of Finance and Financial Controlling (FI/CO)
• Planning for Implementation of OTC activities for future roll outs
• Responsible for Issue log and fixing the production issues.
• Gather additional requirements and design new sub-processes
• Manage offshore resources of OTC and training.
• Experienced in EDI interfaces design and mapping. Changing and customizing IDOC segments and data population based on each requirement. Solved issues by modifying the outbound 856 (ASN) with required data to custom Z segments.
• Worked on HUs and different packaging instructions in preparing various packaging structures with different HUs such as Pallets, Trays, etc.
• Worked on various background jobs set for deliveries, PGIs etc for each order type.
• Worked on 810 IDOCs to end customers and also 810 IDOCs of intercompany transactions product divisions as per custom requirements.
• Changed the output layouts of various documents by end customer needs such as order acknowledgement form, packing list form, commercial invoice, and regular invoices.

Lead, Production Support

Confidential, Tarrytown, NY

Responsibilities:

• Go-live SAP and production support.
• Defect resolution and system trouble shooting.
• Solution design and implement solution in Order to Cash and Logistic execution in SAP
• Responsible for Functional specification preparation, built SAP system, unit testing, integration testing, change management, implementationGo-live, hyper care support Participating in workshop for Requirement gathering, understanding as is businessprocess and to be Process.
• Conduct User training and preparation of user training documents.
• Provide support in the following areas in SAP:
• Sales and Distribution (SD) System (design review and optimization)
• Integration of SD, MM and WM Modules
• Fixing issues of Return orders linked directly to vendors for end to end return process (LO-ARM)
• Worked on complex end to end multiple 3rd party order processing including returns handling.
• Worked on credit memos for returns and subsequent replacement orders as well.
• Integration of Finance and Financial Controlling (FI/CO)
• Planning for Implementation of OTC activities for future roll outs
• Responsible for Issue log and fixing the production issues.
• Gather additional requirements and design new sub-processes
• Manage offshore resources of OTC and training.
• Experienced in configuring Scheduling Agreements (SAs), LZ, LZM and special delivery orders TAM and provided solutions related to schedules update with Dates, Weeks and or Months date category sent from end Automobile customers.
• Worked on SAs and Delivery order updates with 830, 862 IDOCs from customers such as Honda, Nissan, Confidential, Chrysler, etc., end customers.
• Involved in designing and customizing IDOC segments and data population based on each requirement. Solved issues by modifying the outbound 856 (ASN) with required data to custom Z segments.
• Experienced in working with following IDOCs & 820
• Designed, modified auto industry specific, labels with bar coding, QR code and worked in EDI IDOCs interface of labels with Bartender system. Delivery, Shipping with Warehouse managementWorked on HUs and different packaging instructions in preparing various packaging structures with different HUs such as Pallets, Trays, etc.
• Experienced in working with RF gun related SAP transactions for assigning Delivery documents to specific Hus.
• Developed custom tables for naming conventions of HU number ranges with user exits and z tables.
• Worked on various background jobs set for deliveries, PGIs etc. for each order type or
• Worked on (EDI) 810 IDOCs to end customers and also 810 IDOCs of intercompany transactions product divisions as per custom requirements.
• Designed the layouts of various documents by end customer needs such as order acknowledgement form, packing list form, commercial invoice, and regular invoices.
• Involved in special reports related to automobile supplying forecast (days-weeks-months).
• Worked with BI team in developing ‘Order achievement report’, ‘billing analysis report’ etc.

Order to Cash (OTC) Lead, Go live and Production support

Confidential, Foxboro, MA

Responsibilities:

• Worked on Deployment project during Go-live preparation for OTC and SM (Service Management)
• After Go-live support and defect resolutions in SD and SM modules
• Experienced in return order processing with credit memos for settlements.
• Monitoring EDI IDOCs under WE02, and studying the errors and correct IDOC segment data with segment data and reprocess.
• Monitoring deliverables and Cutover activities.
• Responsible for Issue log and fixing the pre-production and production issues.
• MDM handling and team management.
• Study of present implemented design of OTC (Order to Cash) scenarios of and map with Confidential industry best practices and SAP ECC processes for BPR analysis.
• Study the BPPs (Business Process Procedures) in OTC with different scenarios Order to Cash, Order to Cash with Standard Order through billing with other variants of business cases.
• Review pricing procedure configurations: Confidential pricing routines with various business requirements for different order processing scenarios, including rebates.
• Resolution of defects in SM and review the Equipment handling in Service contracts and service orders.
• Participate in building T-Map for 3-year implementation plan with other technical upgrades required for the client.
• Participation in ‘Training core team’ and preparing the training materials.

Order to Cash (OTC) Specialist Senior, Production Support

Confidential, Pittsburgh, PA

Responsibilities:

• Worked on Strategic project (Optimization) and part of further implementation.
• Preparation of ‘Project Dashboard’ and monitoring deployment schedule and deliverables.
• Responsible for ‘Capabilities maturity Strategy’ discussions with client and BPR.
• Study of present implemented design of OTC (Order to Cash) scenarios of and map with Confidential industry best practices and SAP ECC processes for BPR analysis.
• Study the BPPs (Business Process Procedures) in OTC with different scenarios Order to Cash, Order to Cash with Standard Order, delivery and billing with other variants of business cases.
• Review pricing procedure configurations: Confidential pricing routines with various business requirements for different order processing scenarios, including rebates.
• Participate in building T-Map for 3-year implementation plan with other technical upgrades required for the client.
• Participation in ‘Training core team’ and preparing the training materials.
• Conduct interviews with outgoing implementation team to understand the status of configuration, reports and business analytics based on industry standards.

Senior consultant, contractor

Confidential, Hollywood, CA

Responsibilities:

• Lead OTC module with ‘Offshore’ team of 3 members
• Preparation of ‘Project Dashboard’ and monitoring deliverables and approvals
• Leading Solution manager design, configuration for ‘Blueprint’ and configuration of ECC.
• Involved in integration of Solution manager, HPQC integration, integration test design
• Leading Solution manager - ARIS integration for BPM (Business Process Management) application
• Responsible for ‘Testing Strategy’ discussions with client and getting sign off.
• Study of as-is processes of OTC (Order to Cash) scenarios of Deluxe and map with SAP ECC processes for further configurations in ECC.
• Designed the BPPs (Business Process Procedures) in OTC with different scenarios Order to Cash, Order to Cash with billing plans, Prospect, Quotation Standard Order, delivery processing and billing with other variants of business cases.
• Pricing procedure configurations: Enhanced pricing routines with various client business requirements for different order processing scenarios, including rebates.
• Reviewing BPPs created by offshore team, Unit testing and Integration testing of end to end processes
• Participation in ‘Train the trainers of core team’ and preparing the training materials

WM/SD consultant

Confidential, Tyler, TX

Responsibilities:

• Functional process study of OTC, WM (Warehouse and Inventory Management) modules
• Designed the BPPs (Business Process Procedures) in QTC and OTC with different retail scenarios such as Cash Order to Cash, Order to Cash with Multi-Plant Shipments, Quotation through Std Order to Cash with Freight and other variants of business cases.
• Pricing procedure configurations: Enhanced pricing routines with various client business requirements for different order processing scenarios, including rebates.
• Worked on Return Order Processing, Delivery processing with batch and Warehouse management and Issue of Credit Note to customers.
• Experienced in WM (Warehouse Management) module and integration scenarios of WM-OTC, WM-Production and WM-Inventory Management aspects.
• Worked on Make to Stock, Make to (Customer) Order, Physical Inventory with WM
• Involved in BPPs creation, Unit testing and Integration testing of end to end processes
• Participated in ‘Training the trainers of power users’ and preparing the training materials

Confidential

Sr. SD consultant - Permanent Employee

Confidential, Atlanta

Responsibilities:

• Worked on BPR (Business Process Reengineering) project on SAP and People soft systems for transformation to SAP ECC
• Various sales order fulfillment processes such as HW, SW, HW maintenance and SW maintenance are reviewed and redesigned for Medical equipment in SAP ECC
• Worked with ‘Revenue recognition’ integration scenarios with sales orders
• End to end process in RRB (resource related billing) with PS is designed with simple solution as per SAP best practices with Revenue recognition integration of project systems.
• Return order processing with own products as well as 3rd party supplies are designed and provided standard solution for return material handling (with reduced price)
• Designed Government specific Contract processing and billing scenarios and developed the special Layout for Invoice output as per Federal regulations
• Worked with interfaces of ECC & CRM and ECC & ‘web store’ scenarios
• Executed various demonstrations and testing with client business users with online system with integrated environment with other modules such as FI, CO, AR and PS

Sr. SD consultant

Confidential, Forth worth, TX

Responsibilities:

• Completed one end to end SAP implementation in Confidential
• Deployment of Railways business scenarios customizing on SAP Contract to cash (C2C): Designed the business processes in SAP with standard billing processes, contract with ‘periodic billing plan’, ‘milestone billing plan’.
• In Resource related billing (RRB) designed special scenarios with integration of project systems, materials management and account payables modules.
• Designing sales orders with Project/WBS Number at each line item assigned to each asset in (Asset Management), Sales Organization, Distribution Channel, Division, Sales Order BOMs with Equipment BOMs.
• Pricing procedure configurations: customized pricing routines as per business requirements for different order processing scenarios, standard and RRB billing and different delivery types processing.
• Billing: Configured standard Billing, worked on Installment Billing, Billing plans with gift card scenarios.
• Special development are designed as SAP has limited in ‘Railways’ industry solutions in their ERP package
• Participated in testing strategies for end-to-end integration scenarios with business processes such as ‘Contract to Cash’, ‘Plan to Report’ and ‘Acquire to Retire’ teams
• Developed good strategies during testing that are based on certain developments between different modules

SD Module Lead, contractor

Confidential, Plano, TX

Responsibilities:

• Worked on ‘As-Is study’ of present US processes and compare with UK instance.
• Prepare Visio flow-charts
• BPR on SD-PS integration with Project/WBS Number, Network, Partner, Sales Organization, Distribution Channel, Division, Sales Orders on Professional services
• Prepare To-be Processes similar to UK Instance
• Prepare Visio flow-charts
• Configured required settings for Professional services BPPs
• Baseline configuration and Unit testing
• Realization phase with Integration Tests
• Train the Testing team for testing the configuration and get Business UAT
• Support for Go Live on 1st Jan 2008 and document in Solution Manager