SUMMARY:

• Confidential is a seasoned SAP Order/Contract to Cash consultant with more than 15 years of ERP experience with focus in SAP CRM and Sales and Distribution. Having worked end to end on several implementations, roll - outs and upgrades, He is keenly aware of the critical success factors across industry verticals like Utilities, Manufacturing, Steel, Hi- Tech and CPG.
• As a subject matter expert within the Commercial Industrial market for the regulated and deregulated Utilities, Confidential has designed end to end solution encompassing CRM and IS-U/CRB.
• As an architect, he has extensive hands-on experience in technical integration across various SAP modules and also third party Interfaces. He is well versed from scoping, Effort estimation, blueprinting, realization, cut over and Go Live. Having worked end to end on Implementation and Production Support, Confidential has developed an innate ability to capture clients’ pain points and convert it into successful configuration. His understanding of the SDLC methodology and ITIL framework, offers him a methodical and procedural perspective.
• Being a Pricing SME Confidential has extensively worked on pricing scenarios like standard Pricing, Contract Pricing, Variant pricing, Rate Categories based Pricing, Rebates and Discounts. Being the CRM custom lead in TXU, Confidential was instrumental in developing a complete custom Pricing Engine (Called Hybrid and Web renewal Solution) to cater the highly dynamic commodity index based real time pricing requirement. He also has extensive experience of integration of pricing with FICO and Confidential .
• As a process consultant, Confidential has also extensively worked on Company Value Chain & from a CRM Service perspective, evaluated business scenarios, completed process analysis within SAP CRM Service such as Service Order, Service Confirmation, Complaints and Returns, SLA and configured Installed base. He has expertise in facilitating workshops/interviews & collating requirements, documenting Gap analysis, generated functional specification for RICEF objects. Conducted Impact Assessment, stakeholder expectations, mapping and offered ‘To Be’/solution alignment.
• Excellent communicator, equally comfortable with executives, stakeholders, project managers and developers with an emphasis on building strong client relationships. As a lead, managed several consultants and lead highly matrixed teams consisting of consultant from diverse technical background and spread over geographies (onsite - offshore model).
• Key Words: Order to Cash, Contract to Cash, CRM Service, Pricing, Interfaces, SAP CRM Utilities, Commercial Industrial, LCI, SAP CRM Web UI, IC Web Client, Contracts, Smart Meters, AMI, AMR, Device and Energy Management, Contract Account, SAP CRM ISU Integration, Replication, Middleware, Deregulation, ISO/RTO Processes (ERCOT), Market Processes.

PROFESSIONAL EXPERIENCE:

Confidential, Golden, CO

Platform: SAP SD, CRM 7.2, ETL and BI

SME

Responsibilities:

• Conduct workshops and collect requirements
• Design Segmentation and Master Data
• Design Interfaces to Transfer data across landscape, From third party to CRM and CRM to BW, ETL and BO.
• Design master data templates
• Customer hierarchies like Sales accountability and national account hierarchy design.
• Effort estimation and delivery planning and follow up with team for timely delivery
• Identify Gap, development objects, design changes and suggest and deliver solution.
• Write functional Specifications and test cases
• Manage and conduct Regression and Integration testing
• Manage and co-ordinate multiple projects/Enhancements,
• Support Patch/support pack upgrades.
• Designed multiple automated reports to help Sales team effective track sales Vs a mandated campaigns

Confidential, Plano, TX

Platform: SAP SD ECC, CRM 7.2, ETL and BI

CRM Lead

Responsibilities:

• Lead a team of functional and technical consultant to design and develop CRM solution
• Customer and Product master template design
• Design Customer and product segmentation
• Customer hierarchies like Sales accountability and national hierarchy design.
• Effort estimation and delivery planning and follow up with team for timely delivery
• Design Interface with MDM, Datamart, BI other legacy system.
• Identify Gap, design changes and suggest and deliver solution.
• Plan and support cutover activities by defining object dependencies and sequences.

Confidential, Dallas, TX

Platform: SAP R/3 IS-UT 6.0

SD and CS consultant

Responsibilities:

• Support CS and SD related maintenance and change requests
• Service Orders, Repair order etc
• Configure and test new functionality
• Functional Testing and UAT Sign off
• Write Test cases and automate testing.

Confidential, Boise, ID

Platform: SAP R/3 IS-UT 6.0 and CRM 7.1

Functional Consultant CRM and CS

Responsibilities:

• To Independently finalize the business requirement and prepare Blue print and functional specifications
• Complete functional designing of CRM billing solution in IPC
• Complete Quote to Cash Cycle.
• IC Web Configurations, Transaction Launcher Configurations.
• Technical Master Data set up and MDT set up.
• Middleware configurations for BP and transaction replication.
• Pricing and Account assignment, Integration with Confidential
• Write Functional specifications and manage offshore and onsite development and ensure timely delivery.
• Maintaining and monitoring Idocs and Bdocs.
• Integration with Device Management, ISU Billing and Bill Print.
• Preparation of Business Requirement Specification and Changes in collaboration with users and stake holders.
• Third party Integration with Regulus (For Bill Print), Peoplesoft and UPerform

Confidential, Irving, TX

Platform: SAP R/3 IS-UT 6.0 and CRM 5.0

Functional Lead CRM IS UT Team Lead

Responsibilities:

• To finalize the business requirement and prepare Blue print and functional specifications
• Manage onsite and offshore CRM custom team.
• Project Cost Estimation and resource allocation.
• Complete Quote to Cash Cycle for LCI customers.
• Technical Master Data set up and MDT set up.
• Custom Pricing and Third party ( Confidential ) system interface for pricing.
• Co-ordinate and manage and test custom developments and ensure timely delivery.
• Configure new functionality and enhance existing functionality.
• Maintaining and monitoring Idocs and Bdocs.
• Integration with third party systems as required by the deregulated electricity Market
• Integration with Device Management, FICO,ISU Billing
• Preparation of Business requirement Specification and Changes in collaboration with users and Stake holders.
• User Training/User acceptance sign off.

Confidential

Platform: SAP R/3 4.7

Functional Project Lead cum SD System Analyst and Configurator

Responsibilities:

• To finalize the business process flow and prepare Confidential for process merger and roll out in San Jose plant.
• Lead the team of seven functional consultant from MM,WM,PP,SD
• Configure new functionality and Roll Out existing functionality.
• Complete IDL Activity.
• Variant Configuration.
• Maintaining and monitoring Idocs and Bdocs.
• Integration with legacy system, Data mapping and migration.
• Order to Cash Cycle
• Integration with WM,PP,MM,FICO
• Preparation of Business Requirement Specification and Changes in collaboration with users and stake holders.
• User Training/User acceptance sign off.

Confidential, Milwaukee, WI

Platform: My SAP ERP2005, ECC 5.0, CRM 5.0

Order Management Consultant

Responsibilities:

• Implementation and support of Order Management functionality of SD and CRM
• Pricing and functionality configuration
• Roll out new functionality and train business users and Customers.
• Maintaining and monitoring Idocs and Bdocs.
• Integration of SD, CRM, SCM and legacy system. Data Mapping and data migration.
• Order to Cash Cycle
• Preparation of Business Requirement Specification and Changes in collaboration with users and stake holders.
• Trouble shooting and resolving the issues in Production environment.

Confidential, St cloud, MN

Platform: SAP R/3 4.6 C IS HT SW, CRM 3.0

Responsibilities:

• Preparation of Business Blue Print and Implementation of SAP in new plant and new company code with new set of products and services.
• Creation and assignment of Enterprise structure
• Building New VC products.
• Material Master data for configurable materials
• Maintaining characteristics for configuration
• Maintaining configuration profile
• Dependencies and syntax
• Variant tables
• Variant conditions
• Configuration stimulation
• Integration of SD, VC with CRM.
• Modification to existing VC design to suit the CRM requirement and compatibility.
• Transfer of VC to CRM through knowledge base.
• Order to Cash Cycle through ECC as well as CRM.
• Preparation of Business Requirement Specification in collaboration with users and stake holders.
• Based on Business requirement specification, development of new products and services,

Confidential

Platform: MySAP ERP 2005 ECC DIMP Version 6.0, Home Building

Lead SD consultant

Responsibilities:

• Interaction with stake holders and requirement gathering, preparation of Business Blue print.
• Customization the enterprise structure including defining the Sales organization, Division, Distribution Channel.
• Configuration of the Customer Master Data, Selection of fields applying suppressed, mandatory and ptional functions for Customer Master Data and defined Account Groups for CustomersPartner Functions and Partner Determination Procedure for Customer Master.
• Configuration of end to end Business processes with new sales document types, new item categories, new delivery document types and new billing document types including the copy controls and routines to take care of requirements and data transfer routines.
• Configuration of processes like House Sales, House Sales Cancellation and credit processing, Transfer of House from one buyer to another.
• Creation of Standard Pricing Procedure with different Discounts/ Surcharges, Condition Types, Access Sequence and Pricing Procedure Determination.
• Sales: Define and Assign Sales Document Types, Item Category and Schedule Lines
• Down Payment, Installment Plan
• Define and Assign Account Determination Procedures, Account Determination Tables, Condition Types and Account Keys.
• Creation of test scenarios for unit testing and integration testing for all SD business processes and getting the sign-off after successful completion of testing.
• Integration with GPS.

Confidential

Platform: SAP R/3 4.7 C

SD Support Consultant

Responsibilities:

• Provided ticket based support to users in SD
• Enhancement in existing configuration
• Roll out and user training
• Preparation of user manual and tutorials for new processes.