SUMMARY:

• 11+ years of IT experience with Product services & consulting in SAP.
• Customer facing roles such as Technical Support Consultant, Customer Advocate, De - Escalation Architect & Escalation Manager.
• Senior Subject Matter Expert in a global consulting & service delivery team (Center of Excellence), with extensive team building and mentorship experience with a team that grew from 6 to 30 engineers.
• Experienced Technology Trainer, delivered internal and customer trainings in SAP Products & performance optimizations.
• Additional responsibility of a global technical expert (part of SAP Global NEXUS) providing feedback to product development team to improve functionality and performance of SAP products NetWeaver, Enterprise Portal.

TECHNICAL EXPERIENCE:

SAP Product/Technology Exposure: NetWeaver, Enterprise Portal, Knowledge Management, TREX, Basis, J2EE Web Application Server, SAP HANA.

Hands on experience in: HANA modeling. Created multiple schemas and table definitions. Experience in creating Attribute views, analytical view and calculated views. Experience in applying privileges. Loading data into table definitions, suspending data loads, resuming data loads. Creating information objects (packages, attribute views, analytic views, calculation views Graphical and SQL script based)

Worked on integrating: BI 7.0 with Enterprise Portals 7.0 also for publishing BI Web Templates, Reports from BEX Web Analyzer, Query Designer and Web Application into Enterprise Portals

Product Functions: Administration and troubleshooting, upgrading, Managing, configuring and troubleshooting, performance analysis (memory/buffer management) & optimizations, diagnostics

Tools: SAP Memory Analyzer, Solution manager Diagnostics, HP load runner, Wily Introscope, SAP BO reports, Information Design tool (IDT).

WORK EXPERIENCE:

Confidential, Bedminster, NJ

SAP Solution Consultant

Responsibility:

• As a part of the Basis/ infrastructure team, I was responsible for requirement gathering for the reporting requirements.
• Plan, implement, configure and upgrade SAP NetWeaver products and supporting technologies, including Web Application Server (WebAS) and Business Information (BI) Warehouse.
• Integrating the BI reports into Business Objects by creating universes and data models in HANA Studio.
• Creating data models, Universes and optimizing the queries.
• Leading multi-module upgrade for client on modules ECC6, BW 7.0, CRM 5.0, SCM 5.0, SRM 5.0, and PI/XI 7.0.
• Monitor application performance and recommend optimization efforts for SAP landscape during the alter phase of the project.
• Perform database monitoring, server tuning, and administration. Oversee backup/recovery operations.
• Troubleshot SAP system and provided daily monitoring and administration support

Environment: SAP BI, SQL Server, SAP BO, Solution Manager Diagnostics, SAP Netweaver

Confidential, New Brunswick, NJ

SAP HANA Modeler

Responsibility:

• I was responsible for designing the schema for each region and HANA Modeling was done on all 6 schemas and merged to one single file functionality.
• We used HANA’s attribute, analytic and calculation views for merging the data.
• These designed views were used for the BO Reporting universe design and dashboard design.
• As a part of the design and modeling team, I was responsible for requirement gathering for the reporting requirements.
• Modeling the parent Calculation views which designed on a pyramid model.
• Developed universes in BO based on the calculative views.
• Creating multiple reports using the different schemas and views.
• Worked with various functional& application teams to roll out the code in the production system.

Environment: SAP HANA, SQL Server, SAP BO, Solution Manager Diagnostics

Confidential, New town Square, PA

Principal NetWeaver consultant

Responsibility:

• As a Technical specialist, was responsible for custom developed Solution for Confidential using Triple point and its integration with NetWeaver.
• Responsible for the tracing the business processes and the optimizing the performance of the systems across the solution landscapes and providing necessary performance and test inputs.
• Also monitored the system for the expensive transactions and business processes for various scenarios of the Horizon Milling Operations on day-to-day basis and worked with Triple point to optimize their application, which was major part of the implementation. Thus, resulting in improved performance and glitch free go live. This included coordinating and running several load tests, dry runs for the entire solution landscape.
• Worked with the BW team to optimize & fine-tune the reports at the portal and the backend.
• Received appreciation from the Team @ Confidential

Environment: SAP NetWeaver, Business Intelligence, Triple point Integration, SRM, WILY Introscope agent, Mercury Load runner

Confidential, Newtown Sq., PA

Optimization Team Lead

Responsibility:

• Leading a team of 4 people internally and also the customer’s basis team.
• As Technical specialist for SAP NetWeaver based Solution Landscape and service lead for managing the complete Pre and post Go-live support.
• Responsible for trouble shooting the performance & technical concerns/issues on the NetWeaver based systems. Advising the Client regarding the Performance Improvement.
• Tracing the transaction of their business and verifying them for the correctness and performance.
• Also responsible for coordinating the load runs and test runs.
• Checking the script readiness & ensuring the smooth and successful go live.

Environment: SAP NetWeaver, SRM, Load testing, Oracle and Solution Manager Diagnostics

Confidential, Atlanta, GA

Responsibility:

• Worked on the project both as team member and Team lead in different instances on this project.
• As team member, was responsible for NetWeaver’s Java stack, Enterprise portal and Portal integrations.
• As team lead I was responsible for the tracing the business processes and the optimizing the performance of the systems across the solution landscapes and providing necessary inputs.
• I was responsible for the smooth upgrade of the Corporate Portal system to NW7.4. & successful integration with other upgraded modules and as service Lead for managing the complete Pre and post Go-live support. Responsible for trouble shooting the performance & technical concerns/issues on the NetWeaver based systems. Tracing the transaction of their business and verifying them for the correctness and performance.
• As service Lead, I was responsible for coordinating the load runs and test runs. Checking the script readiness etc. Thus, ensuring the smooth and successful go live.
• Second project, was focused on assessing the hardware and system landscape for the upgrade to NetWeaver 7.4 across the modules of the system landscapes.
• Also introducing and implementing new functionalities from the latest release.

Environment: Confidential, Business Intelligence, Employee Self Services (ESS) and MSS, Solution Manager Diagnostics

Confidential

Responsibilities:

• Technical specialist for SAP solution landscapes & Lead a team of other 4-team members and help them to report findings, review the reports and suggest the service plan for the year & customer meetings to explain the findings
• . Also ensuring that customer signs the new contract with additional cost.

Environment: SAP NetWeaver and other products.

Confidential

Responsibilities:

• Enterprise Portal expert worked in association with security colleagues across the globe.
• I was responsible to understand and assess the security requirements of the customer. Also, implement the security features and changes as feasible.
• This required some custom coding on their system.
• Worked on integrating BI 7.0 with Enterprise Portals 7.0 also for publishing BI Web Templates, Reports from BEX Web Analyzer, Query Designer and Web Application Designer into Enterprise Portals.

Confidential

Technology expert & de-escalation architect

Responsibilities:

• Worked as technology expert and De-Escalation Architect in critical customer situations/escalations for various premium Engagement/Enterprise Support customers from India.
• Delivered expertise in E2E analysis using the solution manager diagnostics/ Wily introscope.
• Delivering the business process Optimization sessions, Volume Optimization sessions, Technical Integration, solution management assessment services for the SAP customers across EMEA/US/APJ.
• Judging the criticality of the situations and developing the action plans for the customers during go live or the upgrade phase.
• Certified in Root cause Analysis

Technology/Product: Confidential, NetWeaver, TREX