SUMMARY:

• SAP certified solution consultant in SD and CRM modules and work experience in Hybris C4C, S/4 HANA 1610 (Simple Logistics).
• Proven business professional with more than 13+ years in SAP consulting, 9 Years In sales and Marketing
• Successfully completed 5 implementations in Paper, Automotive, Hi - tech, IS-Utilities, Oil and Gas, Service, Food Beverage, Retail, Cosmetics, Life Sciences and Packaging industries
• Consulting experience include Legacy system analysis, Business Blueprinting, Gap Analysis, system Configuration, integration testing, User training, Post go live support.
• In depth understanding of strategic, techno/functional challenges with expertise in managing business process development, configuration, client management and enterprise wide business transformation and rollout experience
• Expertise in Functional Specs & Documentation

TECHNICAL SKILLS:

SAP SD: Inquiry, Quotation, Orders, Pricing, Delivery, ATP and Rescheduling, Picking, Packing (Bar Code Labels), Serial and Batch Management, HU Management, ASN, EDI integration with external systems, Route determination, Shipping and packing barcoded Labels, Shipment & Shipment Costing, Goods Issues, Billing, Pricing, VOFM Routines, Resorce related billing(RBR) Credit Management, Rebates, Sales Deals and Promotions, Account determination, Incentive and Commission, Output & Text determination, Output Forms, Stock Transport Order, Stock in Transit (Schedule line setup) Third party Order, Rush Order, Cash Sales, Make to Order and Stock, Variant Configuration, Intercompany Billing, contract Management, Rebates etc.

S/4HANA: Simple Logistics New system implementation, Activate Methodalogy, Data conversion, material master, customer master, output determination, rebates, Pricing etc.

SAP CRM: Integration with Sales force.com, CRM Base Customization, Configuration of Sales, Service, Marketing, Service Request Management, Incident Management, Service Tickets, Interaction center components like Multi Level Categorization, Alert Management, Sales Order Management, CRM Pricing and its integration with SD, Lead, Opportunity and Quotation and Sales Order scenarios, Mapping of SAP CRM and ECC Master Data, Service Order and Contract Management, Marketing plan and Campaign Management.

Hybris C4C: Integration with ECC and CRM, Base customization, Customer Master, Material Master, Lead Opportunity etc.

SAP - ABAP: Debugging, SAP Script and Smart Forms, LSMW, EDI, I Doc, Work Flows, User Exits-Tables, Error Handling Functional specification RICEFW, Monitoring, Reprocessing & Manual Posting of IDOCS, setting up Partner Profiles, Process Codes and defining Port, Workflow, User Exits-Tables, Error Handling, Data Migration Integration with MM, FI, PP, QM, CRM, WM, C4C, Vendavo (SAP PMM), APO, RFC, ADC, PIP, QAS, UCM, EPR etc. User Training and Documentation.

PROJECT METHODOLOGIES & TOOLS: ASAP, Ascendant & Agile, sap Activate, HP ALM(HPQC), QTP, HP Service Manager, Solution Manager etc.

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

SAP Functional Lead

Responsibilities:

• Experience with SAP Activate methodology. conducted solution design work shops, gathered requirements, created process oriented documents and reviewed solution functionality.
• Capture, prioritize and document requirement and gaps in solution backlog document.
• Configured, tested complete solution based on business process and requirement identification
• Configured BP grouping and number ranges for business partners.
• Defined and mapped BP roles, number ranges, grouping for customer master.
• Configured output determination through BRF+ for Sales orders and Deliveries.
• Conducted sustainment activities like cut over activities and provided hyper
• Prepared functional specification for specific process upgrades
• Having deep experience on Order-to-cash process
• Configured pricing procedure, condition types, access sequence, and built custom pricing tables. Worked on pricing, Master data, rebates and billing for oil and gas process
• Worked on integration process with MM, FICO and PP Modules.
• Conducted data migration workshops for to upgrades specific process.
• Downloaded existing data, implemented business rules and uploaded into S/4 HANA system through LSMW.
• Participated data validation meetings & conducted data validations for both systems (ECC and S/4 HANA 1610 System)
• Conducted Unit, Integration testing with other module like MM, FICO and PP & Proved help for user for UAT.
• Strong expertise in unit testing and integration testing

Confidential, Chicago, IL

SAP SD Lead

Responsibilities:

• Organizing, leading and conducting requirement gathering workshops
• BPD preparation, FS design, Third party system integration for ADC(3PL) and Customer Portals.
• Solution design for ADC Integration, Delivery, Output & Shipment and Logistic Execution process.
• Prepared functional specification documents for integration, Developments and Conversion objects and help the tech consultant to understand the requirements
• Supported Order to Cash processes in including, order creating thru interfacing systems, Idoc monitoring and error analysis.
• Configured Logistic Execution process like Delivery, Output and Shipment etc.
• Created FS for Interface like ASN, AMC and ADC through RFC & I Doc’s.
• Experience on EDI transaction like 940, 945, 856,214, 210 and ASN etc.
• Account Determination, Output Determination and forms, Shipping and packing labels with barcode
• Prepared test scenarios and conducted End to End testing like Unit, functional, integration testing from SAP to ADC, SAP to Nestivo etc.
• Worked on interfaces using RFC, IDOC/EDI for third party(3PL) shipping system integration.
• Experience with FICO, MM & PP modules integration
• External system integration thru RFC/EDI/IDOC and workflow design and development
• Sign offs for BPDs and Functional Specs, Leading change management
• Conducting integration meeting, team meetings, project scope and timeline management
• Prepared Test cases and conducted Unit, integration Testing.
• Cutover preparation and post go live support
• Rollout for central America plants, ABAP debugging for production support tickets
• Created End User Training documents and conducted End User training.

Confidential, Houston, TX

SAP Functional Lead

Responsibilities:

• SAP ECC, CRM and C4C implementation.
• Conduct Requirement gathering workshops for Quote to Cash process
• Functional Specification preparation based on Use Case and Solution Inventory Confidential Area.
• Reviewing and understanding the SRS (System Requirement Specification) for Confidential (Quotation to Cash) module, which include processes in CRM Sales as well as in ECC Sales and Distribution.
• Woked on intercompany Billing, contracts and resource related billing.
• GAP and Fit Analysis, FS preparation.
• Configured Transaction types, Item Categories, copy control configuration for Quotation to work order process.
• Customized status Management for Lead (C4C), Quotation, work order processes.
• Configured pricing procedure, condition types, access sequence, and built custom pricing tables for utility packages
• Configured Service contracts and quotations. Set up pricing and periodic billing.
• Pricing and Billing configuration to meet specific product package requirement.
• Worked on CRM product Packages for Utility and Service products.
• Integration with SAP C4C for Lead, ECC Confidential process.
• Customization & Configuration of Lead and Quotation Documents.
• Test scenarios preparation, Conducted Unit, functional, integration testing.

Confidential, Atlanta, GA

SAP Functional Consultant

Responsibilities:

• Designed and implemented training materials for End Users highlighting upgrade enhancements and new functionality
• Responsible for SAP SD and CRM Master Data related issue like customer Master, Products.
• Preparation of functional specifications, guidance to the technical SPOC
• SD/CRM System configuration using SOLMAN, SAP SD / CRM Pricing configuration and related development
• Worked on pricing procedures (condition types, access sequence, condition exclusion and pricing procedure determination) and tested the customized pricing procedure.
• Managed client and project team members through module implementation post production issues resolution for ECC as well CRM.
• Responsible for smooth working of interfaces with Third Partysoftware/equipment like QAS, Web Methods, Vertex, Credit Card authorization system.
• Experience with Remedy helpdesk function to CRM Service Ticket
• Middleware monitoring between ECC and CRM.
• Co-ordination with Offshore team in explaining the requirements
• Test case preparation, conduct unit, Integration and load testing.

Confidential, Chicago, IL

SAP OTC Consultant

Responsibilities:

• Implementation and production support.
• Lead the implementation of the SAP system across all production units.
• Requirements gathering by conducting JAD sessions and Blueprint preparation & signoff
• Cutover data validation and signoff provided customized solutions In SAP R3 Sales and Distribution Module
• Configured transactions like, Opportunity, Quotation, and Contracts as per business requirement.
• Customized Pricing (Price configuration, Condition technique, Condition types, Access sequence, Condition records, Special functions, customer hierarchy for pricing, special condition types), Taxes, as well as credit/debit notes.
• Interacted with ABAP team members and providing them with table names for developing user exits for special pricing conditions.
• Monitor and resolved middleware, integrated related issues between ECC and CRM.
• Prepared test cases, conducted unit test, integration and smoke testing.
• Worked on HPQC to maintain test scripts, result and documentation.

Confidential, Houston, TX

SAP Functional consultant

Responsibilities:

• SAP CRM and Salesforce.com Integration.
• Requirements gathering through RG sessions for SAP CRM and Sales Force.com Integration
• Solution designing for Master data process to integrate with Sales force.com
• Prepared Functional Specifications for Interfaces and Enhancement for SAP CRM and Sales Foce.com Integration.
• Solution designing for CRM, Salesforce and ECC Integration.
• Worked in Complex Pricing Procedures: Use of Special Functions within pricing (User Exits, Condition Table’s Maintenance, and Alternative Condition Types etc.)
• Customization of Pricing (Price configuration, Condition technique, Condition types, Access sequence, Condition records, Special functions, customer hierarchy for pricing, special condition types), Taxes, as well as credit/debit notes. Interacted with ABAP team members and providing them with table names for developing user exits for special pricing conditions
• Configuration of Customer Master process in CRM and ECC.
• Interface design for integrating SAP CRM with third party systems like Sales force.com.
• Functional specs and documentation
• Preparation of Test case scenarios, involved in unit and integration testing.
• Involved integration requirement workshops with other modules like SD, FI, MDM, BW, APO and Sales Force .com etc.
• Charm request creation & Documentation using Solution Manager.
• Co-ordination with Offshore team in explaining the requirements

Confidential, Dublin, OH

SAP Functional consultant

Responsibilities:

• SAP Support as well as Enhancements.
• Requirements gathering, Solution designing SD related enhancements.
• Functional specifications and helping to the technical resources.
• Production support issue resolution for Master Data, Quotation and Sales Order, product and Equipment's related areas.
• Enhancements of the customer order management processes, pricing procedures, and billing with integration to the FICO, WM, SM IM, PM and MM modules
• Configured pricing procedure, condition types, access sequences, and tables
• Worked on (adding custom fields) Enhancements according to the requirement/
• Configured intercompany billing process, intercompany STOs.
• Configuration of Status management for Sales orders, Customers and s as per the requirement.
• Preparation of test scripts for conduct Unit, Integration and load Testing.
• Worked on Product Master custom fields and Hierarchy.
• Middleware, Idiocy, Batch Job monitoring.
• Conducted playback sessions and User trainings
• Co-ordination with Offshore team for production support

Confidential, Duncan, SC

SAP Functional Lead

Responsibilities:

• SAP ECC Implementation
• Organizing, leading and conducting requirement gathering workshops
• Business blueprinting, BPD preparation, FS design, system integration for Vendavo
• Preparation of the Functional Design Document for Confidential Process
• Coordination with the Technical Consultants for the development of the objects and understanding of the business processes.
• Configured Customer Master, Quotation, pricing Delivery and Billing
• Custom pricing conditions, pricing procedures and item categories are configured
• Customized Pricing comprising Complicated price configuration, Condition technique setting in pricing, Condition records, Special functions, Special condition types, Statistical condition types, account determination, Taxes, Agreements, Free goods and rebate. Worked on Inter-company pricing and stock transport orders customized exclusive Pricing Procedures with Price, Costs, Surcharges, Discount, Freight, Profit Margin using Condition Technique
• Set up the Base configuration and Organization Structure in SD.
• Configured Item categories, Item category determination and Copy controls for Quotation, Sales Order and Billing.
• Conducted Vertex integration connectivity tests
• Worked on MM/PTP and SD/OTC configuration design processes
• Configured Partner determination procedure, Status Management.
• Worked on the Interface design for integrating SAP SD with third party systems like Vendavo.
• Unit Testing. Integration Testing & Test scenarios documentation using HP QC
• Co-ordination with Offshore team in explaining the requirements

Confidential, Center Valley, PA

SAP Functional consultant

Responsibilities:

• SAP Implementation Involved in Requirements gathering, Blue printing and Solution designing for Customer Master, Sales and Marketing Scenarios.
• Designed customer creation process as per the requirement.
• Configured Customer Number ranges, Groups, Business roles as per the design.
• Configured transactions like, Quotation, Sales orders, as per business requirement.
• Configured Partner determination procedure, Status Management.
• Worked on inter compay storck transport orders and billing.
• Sale and Returns Pricing design for Medical devices industry, Integration with Vistex for Rebates, Incentives and paybacks
• Set up the communication between CRM 7.0 and ECC 6.0
• Configured pricing procedure, condition types, access sequence, and built custom pricing tables
• Workflow approval and matrix for Credit, Debit and Returns
• Worked on the Interface design for integrating SAP CRM with third party systems like Marketo, Trillium etc.
• Initial download of Business partners form Oracle, JD Awards.
• Functional specifications and design for Technical resources.
• Prepared test cases and performed unit, Integration and load testing and worked on HPQC for test scenarios
• Co-ordination with Offshore team in explaining the requirements

Confidential, Atlanta, GA

SAP Functional Consultant

Responsibilities:

• Responsible and single point contact for Client Interaction, deliverables, allotment and resolution of Issues, ETC and Documentation.
• To provide on line Production support to the SAP user community across the US and Canada.
• Included all trouble shooting in the service area, and the maintenance of all master records such as Customer Master, material master, warranties, Install base etc.
• Designed and configured pricing for inter-company billing processes
• Guiding configuration in areas of pricing, rebates, customer master, availability checking, listings / exclusions, output, and inter-company process
• Customized various pricing reports required for day-to-day operation and management information systems
• SD/CRM System configuration using SOLMAN, SAP SD / CRM Pricing configuration and related development
• Designed and Worked on IC webclient service process.
• Configure and customized IC web client process for customer service.
• Provided Post Production Support for SD and CRM
• To design & develop process enhancements as per the client’s business requirements.
• To provide functional specifications to the technical consultants after requirement analysis
• Worked on Inter-company pricing and stock transport orders.
• For process improvements & process developments.
• Responsible for Middleware monitoring, (B Doc, I Doc, In Bound and Out Bound Queues.

Confidential, NY

Functional consultant

Responsibilities:

• Handled day to day production issues related to Master Data, Pricing formulas, routines, Complaint management, service order processing and service related issued.
• Prepared test cases, Performed unit testing, integration testing and load testing
• Designed and implemented training materials for End Users highlighting upgrade enhancements and new functionality
• Worked on MM/PTP and SD/OTC configuration design processes
• Customization and creation of Master data and integration between ECC and CRM

Confidential

SAP Functional Consultant

Responsibilities:

• Prepared functional specification documents for new developments.
• Designed SD process, Pricing, Global Intercompany, Third party Order etc.
• Configured new document types, partner determination process.
• Supported technical team for design & development for new objects.
• Prepared test scenarios, Conducted unit, Integration testing.
• Maintained cut-over activities.

Confidential

SAP Functional Consultant

Responsibilities:

• SAP ISU Upgrade and Support
• Upgraded Harrow Council CRM system from 3.0 version to CRM 5.0
• Contributed to the project plan and project documents for the implementation process
• Configuration of SAP ISU Billing and pricing.
• Worked on Service related process like Service ticket, Service order, Confirmation etc.
• Configured the Middleware related settings post upgrade to facilitate the data exchange between CRM ISU and other systems.
• Configured Actions to accommodate customer requirements
• Prepared detailed test scripts, conducted Unit testing, Integration Testing as part of the Upgrade
• Co-ordinate with offshore team for timely deliverables.
• Managed the timelines of the project by co-coordinating with the business team, project team and technical team