PROFESSIONAL SUMMARY:

• Overall 8.5 years of Information Technology experience as SAP Confidential Techno - Functional Consultant with Web UI , BOL, ABAP, Sales, Services, Marketing, IC, Web Services/SOA , Middleware/Integration, Cloud for Customer (C4C) etc.
• Experience in 3 full life cycle implementation projects in Confidential Sales, Marketing and Service.
• Experience in Confidential Interaction Center(IC) with CTI Integration in SAP Confidential .
• Experience in Implementation/Go-live, Application maintenance/support projects in SAP Confidential .
• Solid client-facing experience with Fortune 500 clients in establishing Global Delivery Models for Manufacturing, Retail, Beverages, Automobile etc. domains.
• Possess strong Analytical & Management skills matched with a determination to succeed.
• Business Requirement Gathering, Analysis and Solution Design in Opportunity, Lead, Service Order, Service Request, Task & Activity, Marketing, Campaign Management, Territory Management.
• Confidential Base Customization & SPRO Configurations, Confidential integration, Account and Contact Management, Master Data migration and maintenance.
• UI Configurations , AET, ERMS, Configuring Business role, PFCG, Transaction Launchers, Action Profiles, Categorization Schema,EMail forms, Smartforms etc.
• Integration Designing using Webservices, SPROXY, FTP and PI and third party integrations.
• Worked as functional consultant for 3 SAP Confidential projects and led 1 project blue printing phase.
• Confidential Web UI and BOL: Excellent command onGenIL model and BOL Objects, BSP component enhancements, Web UI configurations, Confidential One Order framework, BW Integration, HANA etc.
• ABAP and Middleware: Extensively worked on RICEFWs, IDOC Enhancements and monitoring, BDoc monitoring, BADIs, ALV Report, Batch Job, Confidential extractors, Access Control Engine(ACE), Data migration, Automation tools, SOA Webservices, AET, EEWB etc.
• SOLMAN and Monitoring Tools: Experience in SOLMAN Charm process, End User monitoring and Business analyticstools(RSLAF), HTTPWATCH, IE script debugging etc.
• Cloud Application Studio(SDK): ABSL, Custom BO, BO Extension, Script files.
• C4C Integration: With On-Premise SAP Confidential system using Confidential & PI, Batch jobs, XML/HTML, URL mashups, exposing the custom BO to world using Web Service Integration etc.
• C4C: Business Configurations & Scoping using Silverlight UI, SDK 1511, UI Designer, Extensibility, External Web services, Tracing, Debugging, Data source, Reports & Integration.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• I was the L1 level approver for all the changes in SAP Confidential applications for review and quality assurance of the design and deliverables.
• Ensure the SLA adherance for all the tickets raised in SNOW while ensuring the continuous improvement of the application and processes.
• I assisted the COE teamfor enhancement optimal solution designing and effort estimation and get the change requests approved by business for conversion to enhancements.
• Implemented a couple of automation toolswhich reduced 90% of the manual intervention and time involved, saving a minimum of approx. 7000 USD per quarter towards the cost for the client.
• I worked on configuring the SOLMAN for setting up the alert and monitoring mechanisms in the SAP Confidential Interaction Center application by the BASIS and CoreAlm teams.I am the admin for the SAP Confidential system alert monitoring in SOLMAN(BPM).
• Created/edited dealer specific letters & forms, initiate transport process, complete validations in SAP Confidential -DEV,QA for the SAP Confidential Dealer Confidential application.
• I was sucesssful in resolving IDOC issues of inconsistency on regeneration which was causing delays with a major issue resolution testing.
• I have proactively contributed towards defining the GIS AMS Service processes for SAP Confidential IC like setting up the SNOW tool CIs,Charm process etc in Confidential Inc.
• Stepped up to take up the additional responsibilities of both functional and technical consultant to become the single point of contact for both the SAP Confidential applications under the unexpected circumstances in the absence of a functional consultant to become the tecno-functional consultant.
• Coordinate and follow upwithdifferent teams for issue resolutions - SAP, third party vendors, internal teams, business analysts, COE teams, users etc.
• Knowledgeable in support tools like HPQC, SNOW, Charm, SOLMAN, HTTPWATCH,FIDDLER etc

Confidential

Responsibilities:

• Worked on Custom BO developments with script files using ABSL and Cloud Aplication studio.
• Enhancing screens using UI Configuration tool and Embedded components.
• Develping Sales and Activities data Reports and embedded it into the standard screens.
• Developments on One Order, BOL, AET, Confidential Web UI, Action profiles and Transaction launcher.
• Developed Custom Business Object & Enhancing the Standard Business Objects with Enhancing screens and Creating Script files(Actions, Events and Validations)
• Developed Embedded Component, Port type package & port binding for interface.
• Created URL Mashup and calling Account Creation form with dynamic parameters.
• Created Business Configuration Object, Set and View for customizing data maintenance.
• Worked on the WebServices, SOAP UI etc.
• Worked on the Cloud Integration with OnPremise Confidential using Confidential . ( ALE/IDoc)

Confidential

Responsibilities:

• Analyze on issues and roadblocks in SAP Confidential and WEB UI.
• I successfully resolved an issue with a critical deliverable on stringent timeline that helped my employer to achieve the milestone as planned for acquiring the client payout .
• Also implemented targeted HANA solution to improvise the performance issue in Agent Inbox Search for the client. The search performance was optimized significantly from a 1+ min turn around time to 9-10 secondsafter the HANA implementation.

Confidential

Responsibilities:

• I was in charge ofa team of 2 to perform the GAPAnalysis and design the interfaces and data migration between SAP Confidential and other internal SAP as well as appox. 33 third party vendors.
• I lead the process discussions with the business stakeholders and internal teams to devise the documents for the AS-IS(Legacy)and TO-BE (SAP Confidential )for the migration of the involved applications .
• The blueprinting of the project requirements was completed as planned.

Confidential

Responsibilities:

• I was on this project on a special assignment as a SAP Confidential expert consultant to guide the team on the WEB UI issues/roadblocks in implementing the SOLMAN Charm process custom viewsfor Urgent and Normal Correction scenarios.
• I was able to quickly grasp the business process andchange request to design and resolveall reported issuesthat threatened the project go-live within the deadline of 2 days despite the last minute involvement.
• Remotely assisted during the post go-live support phasewith any reported SAP Confidential issues.
• Acquired VP appreciation for the work completion since it helped the current employer win the client trust and prevent future project RFEs.

Confidential

Responsibilities:

• Implementedthe data migration programs and FTP programs for SAP SD module to post files to third-party vendor systems without any assistance in an area outside of Confidential .
• Performed the Unit testing and Integrated Testing .
• Documentation - FS and TS.

Confidential

Responsibilities:

• I took over the additional responsibility of being the SAP Confidential Onsite Lead Consultant with client interfacing beyond my official responsibilities as a technical analyst for this projectfor USA and Canada.
• I was very successful in building a good customer relationship with effective communication .
• I devised, planned and implemented enhancements and bug fixes at onsite to stabilize the system addressing business concerns, specially with master data clean up activities.
• Continued process improvevisation like implementing automation and installed and performed continuous improvisation on monitoring processes like alert mechanisms for job failures,set up auto-reprocessing of failed jobs and IDOCs etc as preventive measures as data updates on time were very crucial for the business as their marketing campaigns and target group handling by sales representatives were time bound.
• Co-ordinating with multiple internal and external teams, conducted bi-weekly status update meetings with the client Confidential project managers(USA and Canada) and other stake holders.
• Review and documentation preparations were also part of the responsibility to ensure quality.

Confidential

Responsibilities:

• This was one of the best challenging projects that I commenced with limited knowledge and resource pooling on short notice.
• It required a lot ofR&D before thesuccessful project completionof the Confidential configurations for the abap stack(2 member team) with the least supervision.
• I also implemented the webservices for sending CAD data to I3 for call routing purpose.
• Performed unit testing, integrated testing and assisted end users in UAT.
• Also involved in resolving issues co-ordinating with SAP online support(OSS messages).

Confidential

Responsibilities:

• Develop a sustainable platform designed for “speed to market” and the flexibility to respond to the market as it evolves.
• Harmonize business processes across US and Canada where possible.
• Decommission fragmented tools, and unsupported out-of-date applications.
• Mitigate the need for upgrades and enhancements to current landscape in which no additional functionality would be gained.
• Enable operational efficiencies across Confidential .
• I was assigned as the SAP Confidential Technical Lead in the project on short notice .
• Regardless of the challenge of immediate demands of the responsiblity, I was able to quickly learn about the business processes to assist the SAP Confidential functional consultants in designing optimal solutions for thearchitecture and devising reusable and fleixble master data maintenance tools.
• Responsibilities also included regression testing, managing UAT and resolving issues.
• Mentored 4 resources in SAP Confidential in this project through knowledge sharing online sessions.

Confidential

SAP Lead Consultant

Responsibilities:

• This was a special assignment where I was chosen by one of my previous managers to guide and help with resolving SAP Confidential issues in the project post Integration Testing on strict timelines.
• I also mentored 3 other technical resources on SAP Confidential WEB UI as part of this project.
• Code reviewing, testing and quality assurance was also part of my responsibilty.

Confidential

Responsibilities:

• SAP Confidential technical consultant for thissupport project.
• Responsibilities included technical design, implementation, code reviewing and documentation, testing and customizing the user interface as per business requirement using SAP Confidential 7.0 .
• Worked on the WEB UI enhancements,CRs and has worked on new tools like AET without any assitance.
• Handled SAP module SAP ECC(ABAP objects)dependant system as well for issue resolutions via debugging and analysis for smartforms and backend ABAP processing.
• Also mentored and managed 1 fresh recruitment in SAP Confidential .