SUMMARY:

• Visionary, business - focused senior IT leader with 17+ years of extensive experience in handling/managing IT operations, SAP implementations, Cloud computing/SaaS with integrations & migrations, mobile, on premise application development, analytics, business intelligence, data management solutions, IT portfolio, program/project management, software development/architecture, quality assurance (QA), release management, systems integration, business & IT strategies, target operating model/TOM, application support, vendor management and infrastructure operations.
• With strong business & technical acumen, proficient in preparing, managing multi-million dollar budgets (26+ million) and handling global teams to deliver complex enterprise applications including Confidential, Confidential, eCommerce programs that grow revenue and enable business transformation.
• Diverse experience in planning and execution of large IT integrations across various verticals including but not limited to telecom, telematics, IoT/Internet of things, banking, healthcare, consumer goods, high tech, retail, utilities/renewable energy, oil and gas.
• Worked in various SDLC / implementation methodologies (Agile, Waterfall, ASAP, Activate) while continually implementing best practices, setting up Confidential, maintaining regulatory and audit compliance.
• Excellent project management, procurement and people management skills, with the “drive” and “get it done” attitude that promotes the successful completion of large, complex, risky projects and facilitates organizational growth.
• Exclusively worked on technologies like Oracle SQL and highly on Quality Assurance (QA).

CORE COMPETENCIES:

• Portfolio Management
• IT Service Management
• Enterprise Architecture eCommerce/Digital Mktg
• Process Improvements
• ITIL/Six Sigma/TOGAF
• Budget/Cost Control
• Production Improvement
• Change Management
• Vendor/Partner Mgmt.
• Quality Assurance (QA)
• Oracle SQL
• Business Systems
• Infrastructure Design
• Audit/Regulatory/SOX
• Best Practice Methods
• Service Virtualization
• SQL
• SAP R3/ S4HANA
• IaaS/PaaS/SaaS/TaaS
• Performance Metrics
• Value-added Methods
• Big Data, Cloud & IoT
• Oracle

PROFESSIONAL EXPERIENCE:

Confidential, Seattle, WA

Interim CEO / Client Partner / Advisor

Responsibilities:

• Providing expert business transformation services and cutting-edge technology solutions to major enterprises operating in diverse industries both in domestic and international markets
• Overall accountability for IT, ERP/SAP portfolio management, Confidential, governance, risk & compliance, including Cloud computing /SaaS ecosystem with Salesforce, SAP HCP etc.
• Lead SAP implementations for global client base with modules like SAP ECC (SD, MM, FICO), VISTEX, CRM/C4C (CEC), SRM (Ariba, Fieldglass Integration), SCM, WM, IM, HCM (Success factors, Concur T&E integration), S4HANA, R3 to S4HANA migrations, MDG/MDM, BI/BW, BOBJ/BODI, BODS, Lumira, Fiori, IoT, Big data/Hadoop, Cloud (HCP, AWS, Azure, ATADATA) Solman, BPM, ChaRM, HP ALM etc.
• Responsible for in-house Enterprise Architecture activities including system landscape architecture, planning of system installations & upgrades, product evaluation & selection, vendor selection/negotiation that covers RFI, RFP, RFQ and Contracts finalizations.
• Establish Test Center of Excellence ( Confidential ) internally, while offering advisory services to help partner companies to build their competency in end-to-end business process validation for SAP®, SAP HANA®, web, mobile, cloud, and other mission critical systems.
• Collaborate with Customers, Key stake holders/ business partners/ Board of Directors to create/implement primary strategic initiatives, assess and determine optimal company technologies.
• Ensure organization is positioned to be at forefront of new technology developments.
• New initiatives for smart solutions using emerging technologies like big data, blockchain, predictive analytics, augmented reality, IoT (Raspberry pi, Zigbee, Arduino, Eddystone beacons, sensors etc.)

Confidential, Seattle, Washington

Solutions advisor/TDM Manager

Responsibilities:

• Managed/Handled all phases of SAP (CRM/Loyalty Management, BW/BI, BODS, SD, MM, FICO, VISTEX, EWM) implementations including process, budget control, plan development, tracking and execution, change management/CCB, quality control, and client relations for the biggest Membership modernization project, from (Quality Assurance) QA / TDM Standpoint.
• Supervise a staff of 12 associates plus 60 onshore/offshore contract personnel in supporting SAP implementations across 450 warehouses.
• Collaborated with Board of Directors to create/implement primary strategic initiatives.
• Recommended continuous improvements and provide consulting leadership for organization.
• Worked closely with stakeholders to assess and determine optimal company technologies.
• Establish TDM team as a shared service under the Global Application Management group, supporting software testing and validation services.
• Liaison with Basis teams on Migration process- from physical to virtual (virtualization, VMware, hypervisors) and on premise systems/applications to Cloud.
• Not the least, managed SAP dev teams that built mobile based app’s on SAP Fiori, and HANA.

Confidential, San Diego, California

Director, Project/Planning Manager/Technology Expert: IT & Confidential (SAP ecosystem)

Responsibilities:

• Started as SAP Program Manager and then Director of SAP & IT Transformation Programs for North America & Confidential ; also for 1.5 years was Interim Head of Confidential operations.
• Performed strategic planning and provided thought leadership to a global client base for strategic alignment of IT efforts providing objectives, methodology, vendor management, 3 to 5 year roadmap and proven best practices in SAP Implementations.
• Served as a delivery head for S2P, Procure to Pay Initiatives that includes Ariba, Fieldglass Integrations for a smooth flow of upstream/downstream activities.
• Liaison with the corporate level Project Management Office (PMO) for issue resolution, scope definition and deployment activities.
• Extensively used JIRA, HP ALM, SAP Solution Manager, and Service Now for report generation while Oracle SQL developer was used for administrative & database related tasks.
• Program and Project Architect for SAP related efforts. Provided guidance and support to in-progress Project Managers in the areas of project planning / project tracking, status reporting, issue management, risk mitigation and role definitions.
• With an Amazing team initiated ITIL/ITSM aligned services and optimized Incident, Problem Change Management, Configuration, Service Level, Capacity and Availability Management based on the ITIL (v3) to improve processes and tools across organization.
• As the Director of Enterprise Architecture (EA) and lead of the EA Practice (EAP) for Corporate Confidential, primary responsibilities include: managing the EA Team, determining EA Strategy and sponsoring the corporate wide EA Council (EAC).
• Direct reports consist of a matrixed and virtual set of architects, engineers, project/program managers and other related extended team members.
• Implemented KPIs and other metrics required for the base lining and continuous improvement of IT infrastructure, operational, and project performance.
• Assisted business owners in implementing the measurement and reporting of Key Performance Indicators (KPIs) for better visibility of the project(s) and bring in the best ROI.
• Facilitated all product readiness assessments and approved all product releases.
• Facilitated collaboration across company’s entire global SAP Core Competency Services.
• Provided project solutions across all Omni-Channel domains and business capability areas.
• Defined an enterprise-wide disaster recovery and business continuity plan.
• Managed the overall program plan, budget, structure, and schedule and staffing requirements.
• Responsible for the RFI, RFP, RFQ and Contracts process including Vendor negotiation and customer satisfaction.
• Worked on multiple Confidential 's for taxicab industry similar to Uber/ Lyft etc., where push notifications, google gps, chat like features were introduced apart from the billing functionality.
• Ensured continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance
• Defined/Managed standards/procedures for implementing technical solutions using best practices that include Service Management concepts and frameworks such as ITIL.
• Led the evaluation, selection, implementation, and ongoing management of managed service testing relationships, test tools and test environments for Confidential operations.
• Managed Business automation to control SAP production environment(s) with dynamic load balancing, improve virtualization management, and tighten up integration across all applications using tools like SAP’s Redwood explorer and other non-sap automation tools.
• Led Confidential establishment effort including roadmap development, tools/environment selection, automation framework, QA (Quality Assurance) best practices, methodology/process/template development, training development etc., which includes TDM center to support the QA (Quality Assurance) activities.
• Conducted internal audits to measure and ensure adherence to established QA (Quality Assurance) standards for software development, application integration, information system performance, and corresponding documentation.
• Managed SQA operations including the following: Plan, Design, Build and maintain complex Automation Frameworks including Defect Management cycles for SAP modules like (SD, MM, FI, PP and CRM Web Portal) & integrated systems using tools like SAP TAO, QTP, Win Runner, Load Runner, Work soft Certify, Quality Center and Test Director & Testing Methods like Waterfall, Agile/Scrum, V-Model & ASAP methodology.

Confidential

Technical Account/Services Manager

Responsibilities:

• First escalation point for customers and their main contact for ERP technical support, service and infrastructure questions or issues.
• I'm also responsible for ensuring the resolution time and service provided to our customers is satisfactory and within our SLAs.
• As the customer's advocate within ERP space, it is my responsibility to see that customer's business needs are understood by internal teams and accommodated accordingly

Confidential

Product Manager

Responsibilities:

• Led a large software development group consisting of 200 employees (both full time/contractors) in developing enterprise software applications, eCommerce applications for multiple clients/multiple industries which includes education, health care, banking, oil, gas & energy.
• Oversaw project management, staff supervision, client interaction, project estimation and proposals, delivery, and process implementation.
• Extensively used JIRA, HP ALM, SAP Solution Manager, and Service Now for report generation while Oracle SQL developer was used for administrative & database related tasks.
• Worked on multiple Confidential 's for taxicab industry similar to Uber/ Lyft etc., where push notifications, google gps, chat like features were introduced apart from the billing functionality.
• Implemented the Best practices in SDLC/ Confidential space, for internal & external client projects.
• Provided baseline for project measurement and control using application specific benchmarking approach.
• Maintained budgetary goals while consistently analyzing options for cost/expense reduction.
• Managed teams dedicated to handle hardware/software Installations/configurations that implemented WAN network to link offices in Singapore, US and India- Unix systems (Linux, SGI/IRIX, Sun/Solaris, HPUX), Windows (NT Server/WS, 9x), Mac OS 7.x-8.x, mixed networks Unix/Mac/Microsoft, Firewall, Honey Pots, VPN, PKI/SSH, DNS, DHCP, Samba, MX(Mail Exchanger), Routers, Proxy/cashing servers, SSL certifications.