PROFESSIONAL SUMMARY:

• Demonstrated the necessary fundamentals of Organizational Change Management with emphasis on training for over 13 years within Oracle ERP/HCM, SAP ERP/HCM, PeopleSoft HCM, Workday24 and other ERP’s platforms
• Change Manager with HCM Developer experience working with, Core HR, Absence Management, Payroll, Time & Labor and Benefits. Led training development teams to implement end - user training solutions in web-based, instructor-lead, Train the Trainer and/or blended formats in a clear and engaging manner.
• Business Analyst function and experince for enhancing organizational changes for an optimal learning experience on large and small implementation projects with a strong communication with Leadership, Business Stakeholders and Decision makers

TECHNICAL SKILLS:

SAP Modules: 5.0 7.0v,7.2v, 7.4v, ECC, S/4 HANAv1511, EWM, FI /CO, PC, FA, PUR, SCM, HCM,ERP, CRM, WPB,SRM & SD

PeopleSoft Solutions: 8.8,9.0,9.1 9.2 HCM, WFA, Absence Management, Employee/Manager Self Service, Campus Solutions, PY and T&L

Workday 24: Time Tracker, Absence Management, FSLA and FI module rollout

Multimedia Technology & Authoring Tools: Oracle User Productivity Kit 3.6v and 11v, captivate 5v, 7v, Camtasia 8.6, HPQC, U-Perform, Articulate Storyline 1&2 and Presenter, Snag It 8v, 9v and 10v with HTML5 compatibility, STT Trainer, Web Object, Say Voice 4.2, Epilogue 8.3v, Adobe Campaign v6

Learning Models:: Agile, ADDIE, Waterfall and Kirkpatrick 4 levels of evaluation

Learning Management Systems: Cornerstone-On Demand, SAP Success Factors, E-room, SharePoint, View Central, I-portal, PMRX, Docuware, Live Meeting, WebEx, Adobe Connect, Skype, Test Rail

PROFESSIONAL EXPERIENCE:

Confidential, Hickory, NC

SAP Instructional Designer

Responsibilities:

• Designing training material for Supply Chain Management (SCM), Sales & Distribution (SD) and Product Costing (PC)
• SAP S/4 HANA 7.4 version Implementation
• Train the Trainer facilitator
• Daily touch-point with SME (Subject Matter Expert)
• 98 user rollout
• Supply chain planning & optimization systems, process re-engineering, electronic procurement and other package-based solutions
• Provided information, training and knowledge transfer to SAP production control team
• Member of team for Preparation of User Training Manual for training to End-Users and providing training to end-users
• Provides analysis, designs, develops and evaluates training.
• Following the ADDIE model for instructional design, the Instructional Designer creates objectives, learning objectives, student materials, leader’s guides, evaluation tools (test instruments and job performance measures) as well as supporting documentation for courses.
• Data Testing
• Go-live preparation and post implementation

Confidential

SAP OCM Training Environment Lead

Responsibilities:

• Lead the Instruction and development for SAP ECC 6.1 and for 3300 end-users training material of 10 process areas and 40 sub-process areas
• Working with SAP Core Modules: MDM, OTC, MTO, R2R, LEX and HCM
• Success Factors Learning: Create courses and curriculum material development for both instructor-led and web-based format. (Recruiting, On-Boarding, Learning and Employee Central)
• Define data requirements, Time schedules and Support with 50+ process area SME’s and Leads
• Execution of Deliverables tracking, Quality reviews, distribute key information/reports and Liaise with key stakeholders
• Monitoring & Controlling, Scope verification, change control management activities, Earn Value reporting, Monitor and control risk.
• Leading 7 Training Navigators and 7 Training Developers for edits, formatting and development of training material (Current State/ As to be State)
• Leading OCM strategy and execution activities for SAP with monitoring user readiness for the new system and parallel testing activities as inputs into the OCM plan
• Software Development Life Cycle (SDLC)
• Developing and executing user communication plan that includes newsletters, project web site, information sessions, and system demos
• Developing and executing communication plan targeted at key business leadership groups to develop awareness and ownership for the system
• Cross functional team experience
• Implementation experience with a global and/or multi-national corporation.
• Facilitating the development and delivery of a hands-on system training program.
• Working with HPQC scripts
• Deployment Toolkit Design, Develop and Delivery: ILT, Webinar & User Productivity Kit (UPK)
• Success factors
• OCM Communications strategy
• Organizational Change Impact Analysis
• Outlook 365 Use & Knowledge
• Share Builder Use & Knowledge

Confidential, Clinton, MA

Sr. SAP Education (Consultant Lead)

Responsibilities:

• Facilitator, SME’s and User knowledge transfer support for SAP IM/WM full lifecycle implementation
• User Acceptance Test facilitator (Test Rail)
• Modules: SCM, IM/WM and EWM Warehouse Operations Implementation
• Managed seven SAP Trainers for 300 user rollouts (Clinton, MA)
• Developed or Edited Training Material Data Build
• Support Train-the Trainer session with SME
• SAP (logistics processes integrated with warehouse management)
• Functional SAP Skills: WM, MM Radio Frequency Solution, Extended WM, External Automatic EWM Warehouse system management, SCM with some basic knowledge also on other modules like PP, SD, CS, PM. Intermac Mobile Computer-CK71
• Support cut-over activities during go-live Support and after Go-Live Support
• Plans, designs and carries out programs, projects studies, or other work independently.
• Strong project management skills, but with practical, tactical experience in supporting organizational change management efforts inclusive of communication and training efforts.
• Data Testing
• Current State/ Future State Process

Confidential, Irving, TX

Sr. SAP S/4 HANA Change Manager

Responsibilities:

• OCM Lead in system upgrade and developing training to prepare employees for the enterprise-wide modules: Purchase to Confidential (PTP)
• Create and maintain a department style guide for design and development of several types of course material (instructor guides, OJTs, ILTs, participant guides, WBT).
• Cross functional team experience
• Implementation experience with a global and/or multi-national corporation.
• Facilitated trainer sessions on the functionality and features of SAP module upgrades
• Agreement on a common vision for change -- no competing initiatives.
• Strong executive leadership to communicate the vision and sell the business case for change.
• Innovaptive Mobile Enterprise (SAP Partner)
• Apply a structured change management (OCM) approach and methodology for the people side change across multiple change initiatives
• Organizational Impact Assessment
• Takes ownership for the project process, project deliverables and communication frameworks including administration of project collaboration tools and document repositories.
• Software Development Life Cycle (SDLC)
• Data Testing
• Deployment toolkit Design, Develop and Delivery: Camtasia 8.6, ILT & Train the Trainer

Confidential, San Francisco, CA

Sr. SAP Training Developer

Responsibilities:

• Key team member in the completion of full Lifecycle designing and developing training to prepare employees for the enterprise-wide implementation of SAP system modules: Request for Proposal (RFP) Purchase to Confidential (PTP) AP, Vendor Return and Trade Procurement, Record to Report (R2R): FI/CO (JE Uploads, Month End Close, Material Ledger, Product Costing Implantation
• Helping in educating the end user in the areas of system capabilities, diagnose problems, assist in the release and deployment of product updates, plan and conduct training of the various LIMS (including Web Portals) for end-users
• OpenText Scanner training
• Designed and facilitated learning sessions on the functionality and features of SAP
• Agreement on a common vision for change -- no competing initiatives.
• Strong executive leadership to communicate the vision and sell the business case for change.
• Working knowledge of content and learning management systems Workforce Performance Builder
• SME’s Knowledge Transfer session
• Experience working with projects and coordination
• Working with Virtual Sharing Tools and Technology like Lync, WebEx
• Creating PDFs
• Microsoft Office (Word, Excel, PowerPoint)
• Collaborate with internal and external teams to support of training materials
• Adhering to detailed training development schedules for all assigned topics
• Conduct/Participate in Peer Reviews of all materials
• Meet with OCM’s, LIM’s to gather learning objectives and overall understanding of the scope
• Participate in weekly training production meetings
• Data Testing
• Addie Methology

Confidential, Baltimore, MD

Sr. Instructional System Designer and Trainer

Responsibilities:

• Key team member developing enterprise-wide implementation of Workday 24 Time Tracker and Absence Management to prepare 54 agencies, 8500 managers and 170 thousand governmental employees.
• Responsible for a full range of activities and services which provide business value and ensure the operational effectiveness and excellence of the analytical laboratory business in the areas of implementation and support.
• Map Absence Management Confidential groups to the payroll system's Confidential groups.
• Map Absence Management codes to the payroll system's earning or deduction codes.
• Identify the payroll and absence management systems at the payee job level
• Created training plans, training curriculums, training content and training deployment plans
• Design, develop and maintain instructional materials and eLearning courses for Workday HCM modules (PY, FMLA & ABM)
• Work with agency SMEs and Functional team to develop training materials for Workday HCM modules (Time Keeping)
• Participate in Train-the-Trainer
• Help test and upload content for deployment on “The Hub” (Cornerstone On-Demand LMS)
• Training delivery and logistics management - Train-the-Trainer Management, SME and End User
• Workday Reports & Analytics
• Elevated level of understanding of Business Processes (Current State / To Be)
• Agile PLM

Confidential, Decatur, IL

Sr. Instructional System Designer

Responsibilities:

• Key team member in the completion of designing and developing training to prepare employees for the enterprise-wide implementation of SAP system modules: Record to Report (R2R)
• Create and maintain a department style guide for design and development of several types of course material (instructor guides, OJTs, ILTs, participant guides, WBT).
• Support end user requests for new saved searches, reports, KPI’s and dashboards.
• Develop, test and deploy customized fields, forms, workflows, records and user roles, as needed, to meet business requirement
• Created and conducted Train the Trainer sessions on the functionality and features of SAP R2R
• Developed recording for all R2R e-Learning courses using RWD U-perform 5.0v
• Create templates for training materials, such as ILTs, WBTs, and Job-Aids.
• Create and update style guides for training materials, such as RWD uPerform simulations and ILTs
• Manage and track the development of training material in the pipeline and plan/prioritize delivery based on timelines trong executive leadership to communicate the vision and sell the business case for change.
• Working knowledge of content and learning management systems, distance learning technologies, AICC/SCORM compliance
• Success Factors Learning: Employee Central
• Success Factors Learning: Create courses and curriculum material development for both instructor-led and web-based format.
• Software Development Life Cycle (SDLC)
• Collaborate with internal and external teams to support and programs
• Meet with OCM’s, LIM’s to gather learning objectives and overall understanding of the scope
• Review training curriculum/content with Project leaders to obtain sign-off of finished material
• Data Testing Lead
• Collaborated with internal and global teams to support and training materials and programs.

Confidential, New York, NY

Organizational Change Lead

Responsibilities:

• OCM SAP HCM responsibilities included Training strategy development, initiative management, human capital alignment, strategy communications and business value realization. Lead five client teams focused on business transformation within the business unit roadmap, coaching plan, training plan and resistance management plan.
• Kronos implementation
• Workforce Timekeeper 6.x and Workforce Central
• Mentor and develop project team members and subject matter experts on change management best practices
• Ensure that all projects meet or exceed goals
• Data Testing Lead and Organizer
• Develop or guide the development of creative and high quality change management solutions with high impact results
• Drive adoption, training, knowledge transfer initiatives that support the delivery project success (delivering on time, on budget and with unparalleled quality standards)
• Anticipate organizational changes that come with large-scale implementations - and the change management and communication Apply a structured change management approach and methodology for the people side change across multiple change initiatives
• Understand the program/project and related change management issues - including project deliverables that require people, technology and process-driven change
• Collaborate with internal and global teams to support and training materials and programs
• Defines the Curriculum and establishes Courseware standards for Instructor led and web-based training
• Manages the development of role-based training course curriculum
• Success Factors Learning: Create courses and curriculum material development for both instructor-led and web-based format. (Recruiting, On-Boarding, Learning and Employee Central)
• Deployment training toolkit: Track the progress of employees: That includes exams, assessments, and certifications.

Confidential, Spokane, WA

Organizational Management Change Lead

Responsibilities:

• OCM PeopleSoft 9.1 Change Management Analyst Lead for Confidential, Washington (Public Sector) Served as an advisor to the Project Manager, Project Team and Stakeholders for Change Management and Training efforts.
• Absence Management Business Processes documentation: Entitlement & Take Process and Transfer data to PY process
• Working knowledge with HCM Workforce Administration, Position Management, and Content Catalog
• Working knowledge of PS Query to create and run queries?related to ePerformance and ratings
• Ability to evaluate existing PeopleSoft functions and understand their structure and component parts
• Ability to determine function needs and system requirements
• Map Absence Management Confidential groups to the payroll system's Confidential groups.
• Map Absence Management codes to the payroll system's earning or deduction codes.
• Identify the payroll and absence management systems at the payee job level
• Understanding Self Service Setup Tasks
• Defining Self Service Absence Rules by Country
• Defining Self Service Absence Rules by Take Element
• FSA Benefits and Reporting
• Track and report issues
• Led UPK training development for PeopleSoft HCM FSA, PY, T&L and Abs Mgr.
• Strong functional or direct design and training experience in PeopleSoft HCM 9.1; Abs Mgr, PY, T& L, ESS, MSS and AWE
• Developed PeopleSoft HCM End User training content using UPK Developer 3.5 authoring tool
• Develop HCM End User training materials, job aids, instructor guides and other supporting instructional materials.
• Software Development Life Cycle (SDLC)
• Met weekly with the client project manager to discuss OCM strategies and maintain stakeholder buy-in

Confidential, Houston, TX

Organizational Change Lead

Responsibilities:

• Lead for implementation of the SAP Learning Management System (LMS).
• Translate content from subject matter experts into objectives and viable course content within training materials that provide skills and knowledge application
• Ability to manage work stream, activities, timelines and resources
• Participated as a key team member in the completion of designing and developing training to prepare employees for companywide implementation of SAP ECC 6.0 systems including Business Warehouse (BW)
• Develop and maintain training in various business areas and product development, internal policies and procedures for: Purchase to Confidential (P2P), Sales and Distribution (SD)
• Defined e-learning and ILT training material
• Accessing, understanding, and utilizing the latest research and academic theories in organizational change management and employee engagement to support the development of effective engagement strategies.
• Identifying best practices; assessing performance; researching, collecting, and verifying data; and translating it into strategic and operational guidance for transformation initiatives.
• Process management
• Organizational Impact Assessment
• Learning needs assessment
• Utilizing project management skills to establish priorities for the team and manage workloads.