SUMMARY:

To obtain a position within a progressive organization where my professional experience and in - depth knowledge of SAP can be a significant factor in achieving corporate goals

TECHNICAL SKILLS:

SAP SD/MM/QM/WM/PP/PM, SAP Master Data, SAP IDES, SAP Knowledge Warehouse, SAPTutor, Resite Recorder, InfoPak, uPerform, Remedy, ABC Flowchart, Reflections, Lotus Notes, ITIL, SnagIt, Quadrate, SHARP ServiceNow, Microsoft Office Suite Including Word, Excel, PowerPoint, Projects, Visio, Outlook, OneNote and SharePoint

PROFESSIONAL EXPERIENCE:

Business Process Engineering Specialist

Confidential

Responsibilities:

• Provided first line support for SAP Master Data Governance and Material Master Tracker (MMT)
• Conducted virtual and in-person end-user training on Material Master Creation and Maintenance
• Actively analyzed Master Data quality and accuracy to support SAP MM/SD/PP/QM/WM modules
• Proactively identified issues and provide solutions to prevent reoccurring problems
• Ensure data is consistently defined across all business areas with no redundancy
• Monitored interface tool (MMT) with SAP to ensure updates were processed correctly
• Maintained database to trigger MMT workflow notifications to complete Material Master Setup
• Enter user issues into SHARP tracking tool and performed root cause analysis for ticket resolution
• Created, updated, and reviewed documentation for SAP Data Governance processes
• Recommended changes to improve overall data quality and transactional processing times
• Set up an OneNote Notebook to serve as an online office for the Data Governance Team
• Conduct end to end testing for MMT and SAP modifications and updates
• Perform analysis on master and transactional data within various SAP modules
• Identify business requirements, create business and functional requirements documents
• Provide guidance to the businesses on the use of the SAP and MMT systems
• Cleansed and harmonized master data to ensure data integrity and reduce redundancy
• Strong knowledge of Supply Chain, Logistics, Distribution, and Warehouse Management
• Work with business process owners to analyze and design how SAP Master Data integrates with new business processes

Instructional Designer/Consultant

Confidential, Houston, Texas

Responsibilities:

• Identified required templates and document standards for all of the project deliverables
• Collaborated with Subject Matter Experts to gather requirements for developing course content
• Provided knowledge transfer for best practices when delivering instructor led training
• Provided consultation to the Subject Matter Experts on adult learning principles
• Able to collaborate with multiple business areas and teams to process requirements
• Developed Course Outlines, PowerPoint Presentations, Instructor Guides, Step-by-Step Instructions, and Job Aids

SAP Consultant

Confidential, Charles City, Iowa

Responsibilities:

• Responsible for writing Business Process Procedures for SD/MM and WM modules
• Processes included Order to Cash, Procure-to-Pay, and Cycle Counting
• Developed curriculum and mapped users to SD and MM courses
• Developed test scenarios, test plans and coordinated Unit and Integration testing with the users
• Created training material for Order to Cash and Procure-to-Pay processes
• Conducted end user training for SD/MM and WM modules
• Excellent analytical and problem-solving skills related to SAP process and Master Data requirements

Senior SAP Business Analyst

Confidential

Responsibilities:

• Ability to manage and execute under extreme pressure to meet tight deadlines for deliverables
• Actively participated in conversion of several legacy systems to SAP ECC 6.0
• Facilitated blueprinting sessions to gather business requirements
• Gathered "As-Is" data from business process analysts to ensure a seamless conversion to SAP
• Responsible for the implementation of SAP SD / WM and MM modules for a global roll out
• Served as a liaison between the business development group and the SAP configuration team
• Developed configuration templates for the Enterprise Architecture group to configure SAP
• Participated in the design phase of the project to model business processes for SAP SD
• Created "To-Be" process flows to document the new business processes for Order to Cash
• Conducted gap analysis to identify legacy processes that are not covered
• Validated configuration for SAP SD/WM/MM modules and defined specifications for interfaces
• Defined system strategy requirements, prototyping, testing, training, and support procedures
• Conduced integration testing of business processes in a test client to ensure system readiness
• Completed all SD functions to include Sales Order, Delivery, Shipments, and Billing processing
• Performed data cleansing of the Customer Master, Vendor Master and Material Master
• Completed mapping and conversion of the Customer Master, Vendor Master and Material Master
• Loaded master data for the SD/MM/PP/PM and QM modules into the test and production clients
• Completed Notifications, Work Orders and Confirmations within the PM module
• Developed training materials for the Order to Cash and Supply Chain process areas
• Developed Master Data policies and procedures for the Material, Customer and Vendor Master
• Provide Master Data Governance to ensure data accuracy and elimination of erroneous data
• Utilized various tools to create work instructions, simulations, and quick reference cards
• Created exercise scenarios to allow students to demonstrate knowledge of the subject matter
• Delivered instructor led training for Purchase Requisitions, Purchase Orders, and Invoices
• Provided go-live support for end users in the SAP SD/MM /PP/PM and QM modules
• Mapped data and functional requirements for implementing full QM functionality
• Responsible for translating business requirements into technical requirements for configuration
• Participate in data mapping activities for transiting form the legacy systems to SAP
• Processes included setting up Master Inspection Characteristic, Methods, and Inspection Plans as well as maintaining the correct Inspection Types in the Material Master
• Set up Bill of Materials, Work Centers, Activity Types, Activity Rates, and Task Lists to support Confidential ’ custom solution for the Remanufacturing process

SAP Instructional Designer

Confidential, Columbus, OH

Responsibilities:

• Developed all courseware required for classroom training, including course outlines, concept presentations, demos, exercises, and final assessments
• Developed story boards for several eLearning Computer Based Training courses
• Served as the Project Manager for Henkel Surface Technologies’ North American SAP Rollout
• Performed client needs analysis to determine curriculum and course schedule
• Developed the project plan and training schedule for the Canadian implementation
• Developed courseware in the Procure-to-Pay (PTP), Order-to-Cash (OTC), and Manufacturing Products functional areas, which included utilizing the SAP MM/SD/WM/PP/QM modules
• Completed master data requirements for OTC, PTP and MP courses, including creating Material Master Records, Customer Master Records, Vendor Master Records, Source Lists, Purchasing Info Records, Bill of Material, Master Recipe, Inspection Plans, and Batch Master Records
• Senior SAP Consultant: Satyam Computer Systems (Nov ’02 - Sep 04)
• Worked directly at client site Northrop Grumman Mission Systems located in Chester, Virginia
• Conducted Business Blue Printing Workshops with the Army Subject Matter Experts
• Developed Process Definition Documents to document system configuration decisions
• Set up key WM/MM/QM processes in the development client to validate Blue Printing scenarios
• Provided consultation on ASAP Methodology during project preparation phase
• Actively participated in fit-gap analysis between legacy systems and SAP 4.7
• Reviewed Supply and Logistics requirements and mapped them to the Customer Solution Map
• Participated in the risk and benefits assessment of converting legacy Logistics Systems to SAP
• Assist Training Coordinator with course identification and training plan for project team members
• Participated in unit and integration testing prior to go-live and provided go-live support
• Executed Computer Aided Test Tool ( Confidential ) programs to install master data for training courses
• Performed master data cleansing activities to map data for SAP implementation
• Provided MM/WM/SD training and knowledge transfer to other project team members
• SAP Business Analyst: Atofina Petrochemicals (Mar ’02 - Nov ‘02)
• Provided second level support for Business and Power Users in SD/MM/WM/PM/QM
• Identified MM/SD/PM configuration changes required to meet changing business needs
• Performed acceptance testing of MM/SD/PM modules prior to installation of Hot Packs
• Consulted other Process Experts to resolve development and production issues
• Worked with Process Owners to define business requirements
• Translated business requirements into functional and technical specifications
• Created development request for ABAP Programmers as necessary
• Analyzed system change requests and provide work estimates
• Monitored routinely scheduled batch jobs and resolve ALE data transfer errors
• Developed training material as well as documentation of business processes and procedures
• Resolved day-to-day issues relating to work orders, notifications, and confirmations
• Resolved inventory related issues concerning stock availability, good receipts, and goods issues

Senior SAP Instructor

Confidential

Responsibilities:

• Delivered SAP/MM/WM/SD training to Project Managers and Team Members
• Participated in client courseware need assessment
• Provided hands - on exercises for students to ensure knowledge retention
• Demonstrated real-world scenarios to enable students to visualize concepts presented
• Provided Q & A session to allow students to compare current processes with SAP functionality
• Responsible for merging client’s business processes with SAP functionality
• Utilized SAP Knowledge Warehouse to obtain Instructor’s Guides and course presentations
• Delivered SAP/R3 4.6 MM/SD/WM/PM/PP/QM/WF classroom training at external client sites
• Executed Computer Aided Test Tool ( Confidential ) programs to install master data for training courses

Senior Implementation Specialist

Confidential

Responsibilities:

• Project Manager for e-procurement solution implementation for the process plant industry
• Responsible for catalog content, including pricing information for interfacing with SAP SD
• Trained senior management and buyers on the use of RFQ and Catalog procurement procedures
• Demonstrated RFQ, Catalog, and Collaborative Engineering functionality to potential new clients
• Performed system integration test for SAP SD/MM/PM
• Actively participated in product development and new release initiatives
• Collaborated with Suppliers and Content Engineers to obtain and load catalog content
• SAP Consultant: Nebraska Public Power District (Oct ’00 - Dec ‘00)
• Training Consultant for phase II of a SAP R/3 4.6 implementation project
• Developing SAP MM/IM/PM and Master Data training documentation and user guides
• Responsible for developing 4.6c Navigation courseware
• Tested functionality of system configuration to ensure documentation was accurate

SAP Functional Lead

Confidential

Responsibilities:

• Reviewed daily operating processes of plant shipping and logistics personnel
• Defined shipping and order fulfillment processes in SAP
• Performed acceptance testing prior to SAP go-live
• Provided delta training for SAP version 4.0 and 4.5 upgrades
• Evaluated the needs of users and customized training programs
• Created user documentation, reference material, and training class exercises
• Performed integration tests and designed workflow diagrams
• Helped write work procedures and define work processes to comply with ISO certification
• Established material numbering and pricing procedures in SAP SD/MM and IS-Oil modules
• Ensured proper shipping documentation was available based on mode of transportation
• Provided group and individual SAP R/3 SD/MM/QM training
• Developed PowerPoint presentations and other hands on training material for SAP SD/MM/QM
• Monitored inventory levels and entered purchase orders to ensure product was available to meet customer demand and quarterly forecast
• Completed full lifecycle project to implement SAP SD/MM/QM for the Distribution Controller role
• Strong communication and analytical skills to work with all levels of customers in the business from end users to top level Directors

Inventory Control Specialist

Confidential

Responsibilities:

• Participated in data discovery to determine information to transfer from legacy system to SAP
• Defined inventory management and physical inventory processes
• Planned and managed the reconciliation process for inventory
• Responsible for developing and implementing inventory control procedures
• Identified and recommended potential improvements in inventory control processes
• Used inventory control operating systems and documentation to manage material flow
• Analyzed cycle counts to ensure material data integrity
• Communicated with Buyer/Planners to ensure the availability of material
• Expedited inventory from warehouse and outside vendors to meet production needs
• Served as liaison for PWC instructors and Compaq personnel during the SAP MM/WM training
• Trained material associates in the use of SAP MM/WM/QM to manage inventory
• Facilitated area process improvement team business review meeting